Carl's Jr. reviews and complaints 1
View all 529 complaintsCarl's Jr. - Customer service - drive thru
On Sunday, April 3rd between hours of 1p.m. -3 p.m.
My son and I went to Carl's Jr. on 12940 Imperial Hwy, Santa Fe Springs, Ca 90670. We decided to order from drive through I ordered a #1 combo which price read at 7.99 and I ordered my son a 5 piece chicken strip meal which read 6.99 and 2 chicken sandwiches without combo. I was asked if I wanted my order Medium or Large, not knowing that I would get charged extra for either size or that there was even a small option available, since it was not mentioned with the Medium or Large. I asked for medium, so when I pulled up to the window
I was shocked that my total was 32.00 so when I asked the cashier at the window older Hispanic lady, she got very verbally aggressive put her hand out and told me to hold on a minute, basically shut me up. I was only asking why my total was so high and if she charged the chicken sandwiches individually or as combos. Her behavior does not belong in a field where you deal with public, it gives a very bad representation of your business. I will never come here, at least to this particular location, again. I will also spread the surrounding word, would not want anyone else going through the same. I hope that someone does something about this poor customer service.
Thank You.
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