Bought a mattress 1 month ago, it is defective with pockets in it already! (queen size mattress with the individual coils and pollow top mattress.
I went to the store pollitely and told them about issue, they told me they were going to get someone out to look at it, two days later they called me and gave me a number to call to resolve it myself. I called number and it was manufacturing warrenty office, a rep told me that I needed a special frame for this bed, one that has a center support running vertically and down to the floor to support this mattress. I have a sleigh bed with supports running paralell along bed frame with the box spring purchased from carl's furniture that went with this bed. Never was I told that I needed this to support this mattress and now I'm being told otherwise. I'm not a mattress salesman or furniture specialist, so how should I be at fault. My back was fine for the first week then the mattress started to go bad and now it's back to hurting. I bought this bed for my back pain! I just got back from Afghanistan and used my savings for this bed and some furniture, this is not right by any means and I should not be at fault!!!