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I will never purchase anything from this company again
I ordered a set of car mats, and their e-mail acknowledgement stated they would ship them on April 25th. On Wednesday, April 20th, my husband surprised me with a set of car mats, so early on Thursday, April 21st, I called to see if I could cancel the order. The first person I spoke to said she thought I could and had me speak to their shipping department just in case. That individual also said he would make sure the order was canceled. On Saturday, April 23rd, I received an e-mail message stating that the order had SHIPPED. I tried to call them, but I received a phone message stating their offices were closed but I could call back during normal business hours of 8 to 5 ET Monday through Friday. I live in Los Angeles, 8 to 5 eastern time is 5am to 2pm. What a joke.
I did manage to send an e-mail, but after 5 e-mails I was told that I could not return the items or refuse the shipment, but if I destroyed the carpeted car mats (all 4 of them) and sent them a digital picture showing they were destroyed, they would be very happy to refund me 50% of the cost. ARE THEY KIDDING!
I have filed a complaint with the Better Business Bureau and am awaiting the results.
Bottom Line - I WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN, AND I STRONGLY SUGGEST YOU DO THE SAME.
awful company, no communication for 7 days
These [censored]es had to call me 3 times to confirm payment via paypal... Wtf. But ok... Told me shipped after 3 to 4 days of receiving payment, this was day 7 and no communication whatsoever. Ok so I do a live chat with a [censored] who took 30 minutes to tell me they had to call me to tell me if the order shipped... Wow. U cant email me a tracking number? Oh yes because you never shipped it. Eventually I get a call from some other foreign sounding voice (5th call) to tell me item was damaged and he had already refunded. Without my asking. The auction said you had 3 of the items for sale, what about the other 2? Apparently they were damaged also. And why did you not tell me they were damaged the 1st call? I think my "best offer" was actually too low for them to accept. Dont accept an offer if you are losing money! Duh! You couldnt ask to find a dumber and more disorganized company. Forgot to mention, also charged me twice for my purchase and refunded real fast because they were like "oh crap he's already paid". So 1. I paid, 2. Was charged, 3. Refunded, and eventually again 4. Refunded. 4 transactions for no product at all.
But who knows maybe all 3 items were damaged and I was wrong about losing money to a best offer. I feel my opportunity cost of putting my money in a real business was wasted for 2 weeks tied up in useless transactions and you could have called to tell me the product was broken when I placed the order. Actually, dont attempt to be selling broken merchandise. Take it off your listings. Jesus christ it was frustrating dealing with carid.com ef off. I feel sorry for any unknowing customers that wander into the clusterf* warehouse these guys must be running.
Ok one last thing, for my efforts $10 credit. Stick it up your
Hello Olmale,
I am working for carid.com for a couple of years, I`ve read your review and will highly appreciate if you and other readers of that board will check my comments on it:
- our company deals with a great amount of orders every day and we are taking care of our customers. Payment with paypal is usually safe and requires no additional confirmation but sometimes in order to secure your payment we need to double check or even triple check all the info with you and paypal.
- live chat operator was trying to check the status of your order with the warehouse of the manufacturer directly and didn`t get any info that is why he assigned special agent from our shipping department to follow up with that. As soon as we got the exact information on the item being damaged - we informed you per above and unfortunately as we didn`t have any of them in stock any more - we processed a refund for you as soon as possible not to keep your money.
- we really had 3 items on sale for the auction and will have more of them available but as the payment took a little longer time then it had to - 2 other items that we had were already sold. We have a special department that tried to find similar item from some other warehouse for you but unfortunately the item was very specific with no equal substitutions.
- we never refused payments because we have no profit even if the mistake was made. For us the satisfaction of a customer is much more important. If you contact us at info@carid.com (attention Gary) we will be more then glad to check the stock and to provide the item for you for the same price that you offered for us.
- extra transactions from paypal can not be taken by us. Paypal works the way that only you can pay for smth. and we can not charge it. That is why as soon as we mentioned that 2 transactions were processed for just one item - we immediately refunded it back to you.
I hope you will be interested in our offer and contact us to process it again and I will personally make sure that you will receive it without any problems.
don't buy anything from carid
Don't buy anything from carid. They are rude, and don't care what happens to your order. Go directly to the manufacturer. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. I ordered rain deflectors for my bmw x5, and they wouldn't go in as easily as the carid site claimed. The back-ends of...
Read full review of CarId and 22 commentsplease stay far away from this so called company
You can bet I could kick myself for buying from there without first reading all the bad reviews but to late I did and now I find out there never in bortherd letting me know they had no stock on th head lights I ordered and could not tell me when I would get them so now I am forced to fight them with paypal to get my money back please stay far away from this so called company bad news!
Hello Torsse,
We would like to post several comments on the previous review:
- Our company works directly with the manufacturer and we are getting updates on the stock availability from them. We are trying to inform all our customers with all the available information and keep them updated. We have most of our items in stock and the rest of them just require production time. All the lights are stock items and the reason why the delay occurred may be only because more then 1 or 2 customers have bought item the same time and it temporary went out of stock. To get the stock updated we require around 1-2 weeks and we always inform customer per above in advance.
- Also we have separate department and when item is on a delay they do there best to provide options with similar products in the same price range but from the different warehouse that has it in stock.
- If you still decide to cancel the product we will kindly help you out with that. You will only need to contact us by phone or through our live chat or shoot us an e-mail and the cancellation will be processed immediately. We will send the money back to your account during next 24-48 hours and you will be able to see them at your account after the transaction time (depends on each bank specifically. Terms can be checked with the bank)
Please contact us at info@carid.com (attention Gary) and we will be more then glad to provide a great service and help you out with your order.
they are using bureaucratic way to make the customer go away without having to resolve the problem
If you buy from this website, hope that you don't have a problem because their customer service is terrible. Tried calling several times and there were alway at least 18 people ahead of me in line, sometimes over 30 people in the queue. I sent an email to their customer service and they responded four days later. They asked for digital photos of the product, the vehicle, and a number of other items that made absolutely no sense. It was nothing but a bureaucratic way to making the customer go away without having to resolve the problem. Other websites would have taken a defective item back with no questions asked. Not these guys.
Hello Darseen,
I reviewed the feedback above and understand the inconvenience you had to deal with in the phone queue, and also apologize that our procedures were not explained carefully to you over the email from our representatives. Please check my few comments:
- we are training a great amount of new knowledgeable specialists that will help to struggle the queue and right now we don`t have more then 4-5 customers in the queue that hold not longer then 5-7 minutes and that is in the busiest hours .
- doing business over the internet we unfortunately can not see the package that you received, as we work through remote warehouses and shipping couriers. It is very important to identify if you have been shipped the wrong box, or it was a different label but the item is correct, if product is defective, or installation tips from our specialists are needed. We are doing our best in order to guide you through all the procedures as fast and comfortable as possible.
Believe me I want every customer to be satisfied. I work for that company and I can always be reached at info@carid.com (attention Gary).
I wish I had of check them out before I placed an order with them
I ordered a complete set of "digital cut weather tech floor mats" from this company on 1/10/2011, through one of their online sales reps. I placed the order with the sales rep for the set that would fit a honda odyssey and was told that there would be 10-14 day extended ship time because on what he was looking at showed a shipping delay. I gave him my payment information and awaited shipping and recieved the 2nd and 3rd row mats around 1/26/2011. The box was missing the cargo mat and the driver and passenger mats. I called the 800 number and was told that I would have to call their customer service depatment. I then called the customer service department and got a message that I was the 29th person in line. I waited for over 3 hours on the phone, original call was placed at 5:47 pm and finally recieved a message saying that customer service closes at 9:00 pm est.. At around 8:50 was told that I was now 14th in line and that the customer service department would be closeing in 10 minutes. I never got to speak to anyone and the next day went back on their web site to check order status. I found out that the order that I had recieved the previous day had left the warehouse and was headed my way, and I should expect to recieve it in 3-4 businees days. I then went back to their web site and did an "on line chat" with one of their reps who when he found out that I checking order status was referred to the 800 number for customer service. This time I was only the 26th person in line, I thought thinks are looking up compaired to the last time I called in. This time it only took about 2 hrs and 20 minutes to actually talk to someone. I was told you could recieve more than one shipment and that he could not tell me anymore about when the rest of my order would come. On 2/13/2011 I recieve the cargo mat and when I checked the shipping status it showed all orders had been shipped. I then called my credit card company and did a charge despute on not recieving the complete set. I found that after calling my credit card company on 2/20/2011 I suddenly recieved the rest of my order within 3 days after placing the despute. So it only took 46 days until I recieved what I had ordered. The moral of the story is if you want to deal with one of the worst customer service departments in the world, be given the run around and wait for ever for your product to be recieved and have to go to your credit card company and file a complaint then by all means this is the company that you want to deal with. I don't think there is anybody better at doing it than them. If however you want something other than what I described than deal with anyone else besides this company I wish I had of check them out before I placed an order with them.
Hello Imintare,
Thank you for bringing this experience to our attention here. We sincerely apologize for the inconvenience you had to experience, by receiving order by parts, I as a driver understand that spending a winter season without good floor carpet protection is a nightmare.
I do not mean to take the blame off carid here, though we are tihtly dependant from themanufacturer of the floo liners. They were very backed up in the holiday season, where delays unfortunately took place. Product is really high quality and I really recommend it to our customers, though again part is being produced by the factory, which being a large supplier they are backed up during extimely high volume of orders, which took place this year, I mean 2010/2011 . Therefore we do not advertize that product ships same day or any time within couple days. As a driver I always follow the rule - purchase the winter tires in summer and summer tires in winter, simply because the prises are lower and there is no huge demand for them.
To conclude my comment I would like to let you know that we approach the production dealys by letting our customers know in advance, by assigning shipping personnel and working with manufacturers. If you will decide to style your car with any of accessories that we carry feel free to receive your quote in reply to email sent to sales@carid.com referring to Gary in your message.
I am very happy I did not buy from them
Today I was shopping for some nerf bars also called running boards for my truck and I came across carid.com. The set I wanted said market price $135.44, our price $108.00 save 20% Well after looking at other sites I thought this was a heck of a deal and proceeded to buy them. Well first it asked me for my model truck so I put it in the price went up $14.57...
Read full review of CarId and 13 commentscarid.com is the worst company i've dealt with in at least 10 years
Carid.com is the worst company i've dealt with in at least 10 years. I ordered a wood grain dash kit that the site stated was manufactured, ready to ship. Then received an e-mail stating estimated shipping date was 8 days although the site stated usually 3-5. No more updates, after the date came and went, I called their customer "nosupport" and was told it was being manufactured and will ship in another 5 days. Date came and went. I've sent two e-mails, unanswered at to date, two phone calls, one of which found me talking to an imbecile who was rude and no help at all.
I have just sent another e-mail stating that if I receive no satisfactory response in 24 hours, I will cancel and contest the order with my credit card company for the charge they made the day after I ordered.
I have never had good luck with a company that charges the credit card before the item ships. Carid.com is no exception. Bad company, bad service, bad communication. This is a no buy advisory.
Just checked on my order... placed order on May 24 2011... shows estimated ship (another estimate) Aug 2 2011. Lets see this come and go... my order has been totally paid according to their site. one more delay and there will be problems.
I placed an order June 06 2011 for 2 dash kits (for 2 cars)... over 500 bucks worth and I am still waiting! The best response I got recently was- There is nothing we can do its out of our hands... since apparently the manufacturer has it on back order too.. dont freaking lie to us CARID that its all in stock and will shop in 3 to 5 days its been about a damn month and a half
I ordered custom mats for my Toyota Avalon from carid.com. When they arrived they were the wrong color, and after contacting two different customer service reps was told that I cannot return them or exchange them for the right color! I am blown away that in this day and age a company can get away with this. I wish something could be done. I will obviously never do business with this company ever again, and will spread the word far & wide how shady they are!
Hello Birane11,
Please take a second to see my comments on the review that you left on that board. I`m working for that company for couple of years. I was a support representative and sales agent and I know that dash kit is an awesome product that changes the appearance of your car`s interior and that is being custom made for every vehicle and I am sure that you are satisfied with the product that you installed on your vehicle. That is why we advertise it at our web-page and work with the manufacturer that makes them. Reason why you got that item delayed is that the manufacturer was backed up for 2-3 days on each order at that period of time and we always try to inform our customers in advance if the delay may take place. I don`t want to believe that any of our representatives that work with me was rude. That is against company`s policy and can be taken to the highest management. You need to know that and I will be more then glad to assist you if you plan to contact us back and are interested in any other product from our company.As for the non-responded e-mails I can assure you that we return every e-mail that comes to our e-mail box. But sometimes our emails come not to your inbox but to the junk folder due to the restrictions and settings of your e-mail box. Please contact me at info@carid.com (attention Gary) if you will experience any kind of communication issue with any of our representatives.
innacurate product description
The descriptions and photos of the products on their website are a farce! Inaccurate descriptions and photos are not representative of the item they are selling, Spent HOURS on hold to speak with "customer service" to return the Coverking seat covers that I purchased ("Easy Returns", "Hassle Free", "No Headaches") and after two weeks and a dozen emails and phone calls, have still not received an RMA from CARiD and have submitted a dispute through my creditor for a full refund.
Submitted a "Customer Review" of the product on the CARiD website ("1 Star") and it was not posted to the site so evidently, only "good" reviews will be posted on their site — FAR from honest!
IF YOU ARE INTERESTED IN READING THE DETAILS ABOUT MY EXPERIENCE WITH CARID, INCLUDING PHOTOS OF THE ACTUAL SEAT COVERS I RECEIVED (CARiD PART # 141744).
CARiD is the absolute worst I have ever dealt with — CHEAP, POOR QUALITY products, NON-EXISTENT customer service, and their "Easy Returns" policy is anything but "easy". I have submitted complaints about this on just about every unbiased customer review site that I can find on the internet, filed a dispute with my creditor and submitted a complaint with the Better Business Bureau. I am making it my personal mission to spread the word about CARiD — CAVEAT EMPTOR ("Buyer Beware")!
1- It is now more than 3 weeks now instead of "5 days" promised and the part has not been received yet!
2- Extra/Hidden fees (about $120) were not mentioned in the invoice at the time of order!
3- Irresponsible Customers Service!
1- It is now more than 3 weeks now instead of "5 days" promised and the part has not been received yet!
2- Extra/Hidden fees (about $120) were not mentioned in the invoice at the time of order!
3- Irresponsible Customers Service!
I placed an order for custom rims. They sent me a notification one week before my due date and stated they would be coming in the following month after I've made $1400.00 in payments. they refuse to cancel MY ORDER AND REFUND MY MONEY! I will be contacting BBB. My order number is #[protected]
This company is a rip off in price. And never ever till reply you back if your inquiring about your purchased stuff. I ordered some lights from them on April 13th. And I started calling them on on 20th April to ask where is the tracking number. Then I get a email. Sorry we don't carry the bulbs and we have to order that from some where else. I mean take the god damn thing off from your website or have courtesy to inform. I asked for money back they said we can't refund you the money. You have to buy something else from our website or wait. Eventually I was agreed to wait till 10th may. I get another email that it's going to be shipped on 20th may. For getting a pair of bulbs which cost only 30 bucks I have to wait a month. Are u f kidding me ? It's the 24th may. And still no sign or any email from these money eaters. Plz don't deal with them. Imagine spending 300 bucks and then u might have to wait for 6 months or probably you will never hear back from them or even get ur product. Poor
Well, yesterday evening, I was seriously looking for purchasing some LED bulbs for my car and I noticed that most of the consumers reviews or ratings have been simply and purely copied and pasted in most of the other parts/accessories. As a result I got very suspicious of their authenticity and decided not to purchase anything from them. I even sent them an email to tell them what I am just saying. And this morning, I found this site and I am glad I made the very right decision. I also told them that when people are google the search, their company comes first which mean they use a trick with google to attract as many potential customers as possible while genuinely quality companies do not need to do so. This was another sign for me to look carefully. In terms of customer service, I did chat as well yesterday morning and the agent was totally unprofessional. He didn't answer my question but just sent me links and then, stopped to reply so I terminated the chat. I will never ever recommend CARid.com to anyone. And for the other people who still want to give it a chance, you will be very sorry, I am telling you! "A Bon Entendeur, Salut!".
Complete escalade conversion lol . 2500 bucks you get some fender covers a grill cover and a hood with no latch no mounting brackets or hardware . Car id is a rip off i was robbed to say the least.
Hello Toby!
We apologize for the inconveniences that you experienced with our company, we do care about our customers and stand for the fair advertisement of the products. Please see comments to your concerns below.
- This time we are actively training new agents and sometimes phone queues go high, we sincerely apologize for the inconveniences, at the moment we are almost done with the training and no queues will take place hopefully, we will monitor this and make sure to deliver service to you in time and 24 hours a day.
- we represent Coverking products, here is how this brand is represented: http://www.coverking.com/c-6-custom-seat-covers.aspx when product is received it requires a little time for them to stretch and smoothly overlay the seats.
- seat covers are brand new on our product list, therefore they did not receive much comments yet
- if you still have unresolved please email the order number and brief issue description to info@carid.com 'attention Gary' and you will have the issue resolved or notified with the progress within 24 hours.
this is the worst company ever to deal with
This is the worst company ever to deal with... I bought a rear fender for my car and when I recieved it late it was nothing like the picture shows or describes... When I returned the product back for a refund they said the product was damaged but no one could tell me how the product was damaged. They said they would ship it back to me and instead they shipped back to me a bunch of car toys! After calling them to see what the @#$& is going on they couldn't tell me and three months now I have been calling them to get a refund and get the district managers name and number... But they would not give me any information. Don't do busisness with this company if you dont want to be ripped off.
Ordered 11/1/22 supposed to arrive in 2-3 days and I am still waiting on it 11/8/22 fed-ex has no date for delivery. I need that car part, order number #[protected]. HAD I known I had to wait this long I never would have ordered and NOW seems I am out my money and car ignition.
I bought a wheel rim from them in August. They advertised it was under warranty. I had it installed on either August 30th or September 1st. I went on a long road trip on Labor Day weekend, during the trip I had to add air several times. I just assumed the tire had a slow leak. I got home on 9/7/21. It was a few weeks before I could get it in for my tire guys to check it out. I finally had it looked at towards the end of September. I was told the wheel had a hairline crack in it, there appeared to be no traumatic damage or dents. The tire checked out fine. It had to be a manufacturer flaw. That rim cost $281.50. I contacted CARid While at the Tire place. They said to take pictures. I did. They said they couldn't see any damage on the pic. So they suggested I go back to the tire place and get a work order describing what they saw and submit that. They said that I would need to return the rim before they could send a new one. So they suggested I send the rim back and they would send me a new one and bill my credit card for the new one only if the manufacturer denied the claim. I told them I would wait to see what the manufacturer will say before I agree to that. Right away, they tell me the claim was denied. They said I should have not waited 2 months to let them know. (It WASN'T 2 months, it was just a little over 30 days...) They ARE crooks!
Promised delivery date with tracking number, still no number or product. Also LIED about FREE returns. Cannot be trusted.
From the start it was a nightmare, I get 2 separate emails with shipping dates, my part ships on neather dates, I call both parties and no one can seem to find the package order number anything it's very frustrating, worst shipping experience I've ever had, I've called several times and email, still no word
IS THIS A JOKE?
Purchased Hellcat hood for my Dodge Charger from Car ID and had it delivered to an auto performance shop to install it. I tried to return the product and they would not take it back. The customer service reps misrepresent, lie, and have no interest in helping. They are a rip off! Dishonest Cheats CAR ID buyer beware!
We do apologize for your bad experience with our company.
We just want to post few comments on your complaint:
- There could be few reasons why that situation happened. We have tight procedures that must be followed in resolving the problem with a damaged item between us, manufacturer and a shipping company. If the item came damaged to you, there are few official procedures that had to be done in order to make return and refund quick and comfortable for you. We always make sure to provide our customers with all necessary instructions and advices on how it is done. If you provide us with your order number - we will be more then glad to help you out with that.
- I can promise you that all our support representatives do there best in order to resolve your case. We are the company that thinks of customers and we try to help you out in the best manner and to keep you updated while the case is being resolved by a manufacturer if they make a mistake.
- Our experienced and knowledgeable agents are here in the office and are always willing to help. Sometimes our mangers are also on the phone and can not be reached directly, you don`t even need to wait - we have a call back list that is always closed till the end of the day. All our customers get the required information and answer.
We do care about our customers and that is the main reason why we are posting a comment here. Our main reason is helping you out and answering your questions. We will appreciate if you contact us back at info@carid.com (attention Garry). I am sure that your case was already resolved in the best way but I just want to additionally check it.
About CarId
One of the standout features of CARiD is its user-friendly website, which makes it easy for customers to find the products they need quickly and efficiently. The site is organized by category, with options for everything from exterior accessories and performance parts to interior upgrades and electronics. Customers can also search by make and model, ensuring that they find the right parts for their specific vehicle.
In addition to its extensive product selection, CARiD is known for its exceptional customer service. The company employs a team of knowledgeable and friendly experts who are available to answer questions and provide guidance throughout the purchasing process. Whether customers need help selecting the right product or have questions about installation, the CARiD team is always ready to assist.
Another key aspect of CARiD's success is its commitment to quality. The company only carries products from reputable brands that are known for their durability and performance. This ensures that customers can trust the products they purchase from CARiD to last for years to come.
Overall, CARiD is a top choice for anyone in need of automotive parts and accessories. With its vast selection, user-friendly website, exceptional customer service, and commitment to quality, it's no wonder that CARiD has become a trusted name in the industry.
CarId Customer Reviews Overview
Customers have praised CARiD for its user-friendly website, which makes it easy to find the right parts and accessories for their vehicles. The website's search function is particularly helpful, allowing customers to filter products by brand, model, and year.
CARiD's customer service has also received high marks from reviewers, with many customers noting the company's prompt and helpful responses to inquiries and concerns. The company's knowledgeable staff has been praised for their expertise and willingness to go above and beyond to ensure customer satisfaction.
In addition to its excellent customer service, CARiD offers a vast selection of products, including everything from performance parts to interior accessories. Customers have noted that the website's prices are competitive, and the company frequently offers discounts and promotions to help customers save even more.
Overall, CARiD has received overwhelmingly positive reviews from customers, making it a top choice for those in need of automotive parts and accessories. With its exceptional customer service, vast product selection, and competitive pricing, CARiD is a trusted and reliable source for all things automotive.
Overview of CarId complaint handling
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CarId contacts
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CarId phone numbers+1 (609) 642-4700+1 (609) 642-4700Click up if you have successfully reached CarId by calling +1 (609) 642-4700 phone number 0 0 users reported that they have successfully reached CarId by calling +1 (609) 642-4700 phone number Click up if you have UNsuccessfully reached CarId by calling +1 (609) 642-4700 phone number 0 0 users reported that they have UNsuccessfully reached CarId by calling +1 (609) 642-4700 phone numberInternational+1 (800) 505-3274+1 (800) 505-3274Click up if you have successfully reached CarId by calling +1 (800) 505-3274 phone number 0 0 users reported that they have successfully reached CarId by calling +1 (800) 505-3274 phone number Click up if you have UNsuccessfully reached CarId by calling +1 (800) 505-3274 phone number 0 0 users reported that they have UNsuccessfully reached CarId by calling +1 (800) 505-3274 phone number
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CarId emailsgreg.du@carid.com100%Confidence score: 100%Supportsales@carid.com100%Confidence score: 100%Supportinfo@carid.com94%Confidence score: 94%Supportsupport@carid.com92%Confidence score: 92%Supportstatus@carid.com81%Confidence score: 81%
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CarId address1 Corporate Drive, Cranbury, New Jersey, NJ08512, United States
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Hello,
I have carefully looked through your feedback, as far as I understand you ordered Lloyd mats which are non returnable due to manufacturer's policy, the only case is if you do not like the quality of mats we can provide with the 50% refund upon destruction of mats, this is not the best policy I have ever met, though it is true. When ordering the mats you agreed with our returns policy where we clearly describe the return procedure for Lloyd products. In this particular case we did our best to stop the order, though cancellation process involves voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Once we received the reply to our cancellation request to manufacturer we notified you.
Lloyds are one of couple products on our product list who's products have this return policy. For 98% of our items we have a 30 days return policy an NO restocking fees.
We still deliver the high quality product, and to balance between manufacturer's restrictions we will be happy to provide you with the good discount any of your future orders.