Caribbean Airlines
reviews and complaints

My name is Krishma Fernander. I travelled on 1 January 2021 on an upgraded ticket and was charged 40 dollars for a second bag and 75 dollars for overweight. I have contacted the airline and was told that I should not have had to pay for a second bag. I am upset and would like to be refunded in cash for the second bag especially. Why did I pay overweight when I was instructed to use my third bag as a carry-on and was charged 75 dollars overweight for the second one. I am highly upset and would like a cash refund! CONFIRMATION CODE NL4D4X. I pray that I will not be given a hard time when I'm returning home. My telephone number [protected] or [protected].

I have put in a request for a refund on 11/19/2020 for not being able to travel for a booked return flight dated for 04/13/20 from montego Bay to nyc BOOKING REF: J5GKMQ. They advised me it would take 5 months to be processed due to covid. Here it is 6 months and I keep getting lied to that they can't tell me when my refund will finally get processed. I have no more patience left. I want my refund to go back to my credit card immediately. I called them last week and a rep named Silomy couldn't put her supervisor on the line, I asked for a supervisor to call me back, and Silomy herself called me back to let me know she spoke to the refund department and still can't say when my refund will be processed. I may proceed with legal action if this matter does not get resolved soon.

When I booked my ticket, the agent said that I would be able to receive a full refund within 24 hours. Fast forward to 3 months later, I decided to, in fact, cancel my ticket. I was told that the refund could take a minimum of 3 months to be processed and by the way, the process to even actually get the refund requested was hell and back for me. From calling and constantly getting hung up on, to having to go into the actual location for the airline several times. As it came upon the 3 month timeline, I called in to ask if anything was happening with the refund only to be told very rudely that the refund will take more than 6 months. MORE THAN 6 MONTHS? What am I supposed to do with that? If I knew that the deadline to get a refund was so open ended, I would've booked with another airline all together. Point being, you should let your customers know what they are getting themselves into before entrapping them to sit here for what could be years on end for their money back.

Flight BW 601 which was purchased in January 2020 for my husband and I was cancelled in October 2020 as the TT borders were closed. On November 02, 2020, I spoke with the Service Rep Tiana who confirmed that a refund would be applied in the amount of $940.86 CAN . This was processed as I remained on hold. I was told the said refund would take up to 3 months. This was over 5 months ago.

Good Day,

My name is Conmelia Sezana Austin. I travel on Caribbean Airline on March 20 2021. With four pieces of luggage one of my suitcase inside there was a lawn mower charger and battery. When I reach home and was checking my suit cases the charger is there but the battery is missing. When I asked my sister to check again for me please she said its not there I feel so broken inside knowing that I can't use my lawn mower because the battery is missing. When my Quarantine finished I went to the Adolph Levy & Bro Limited to collect the lawn mower and to check if the battery is there but its not there even though I know that put it in my suitcase because I am the one who pack my suit case. Because it make it very heavy. I will love to know what happen to my lawn mower battery because this is unacceptable and really BAD. Now I can't use my lawn mower because the battery is missing. So many time call and report the matter to customer service, send email about the situation but still no help. They said sorry we were unable to deliver your message to the following address. Please and thank you for your Corporation and understanding.

I left AirPod pros in a black red, blue case
Flight number-bw4 April 2nd from jfk to kin
I realized I left my AirPods on the plain ones I cleared on immigration officer before I picked up my suit keys I spoke to someone at the Desk that stated that she will call someone she said they check the plane Seat number is 20 D she also gave us our website address to visit to make and complain wish you have to pay $37 to submit I am not understanding why am being charge to submit a claim of me leaving AirPods are any items on the flight if I'm still inside the airport customer service should have done better because the flight that just came in and we are still inside getting our luggage's, poor customer service no one but the baggage guy care board r couldn't do nothing much to assist us

My son and I (Desell & Carol Austin) came into JFK via Caribbean Airlines (32NDFX) to attend my mother's funeral. To do so we were advised by the CAL Booking attendant, that we must book a return ticket online after all travel arrangements were approved and effected.

We were told that this would be some time in November 2021 since that is where the system generated next available dates would fall and that is just the procedure so do not be concerned. What would obtain is that at approval by the Ministry of National Security for the return flight into Trinidad, CAL should be contacted to have the one-way return ticket re-dated.

This was done as advised however the attendant Lynelle who was very professional and patient advised that a Penalty Fee of US$125 per person would be applied to the re-dated tickets.

You must be aware that Trinidad and Tobago's borders are closed and this is not a normal case of a delinquent passenger missing a flight but a passenger in grief fully executing an established protocol for travel from a country whose borders are closed during a pandemic.

Not only was the initial one-way return ticket cost per person (US$ 255.20) increased by an additional US$ 389 (152%) but a Penalty Fee of US$ 125 was added which brought the additional payment to US$ 514 per person which is 201% of the original payment of US$ 255.20. (Ref No - 3D69XP).

A strong case was proffered to the customer representative, Lynelle who had recourse to her manager however this amount was still enforced. As such, I wish to lodge my utmost disappointment and the fact that I felt unfairly treated and also that the measure to avoid the penalty fee should have been communicated at the onset to allow for avoidance of this onerous fee.

I am a loyal Trinidadian and very supportive of my country and as we say it a "trini-to-de-bone". I buy local in support of stimulating the local economy which is much needed at this time. As such, kindly mediate here to allow for a full refund of the unwarranted US$ 125 per person Penalty Fee for Desell and Carol Austin.

Thanking you for your intervention which I trust would be extended to all unsuspecting travellers as well.

Carol Austin

I Patricia Li APing and Donald Li A Ping were scheduled to fly from Orlando Florida to Georgetown guyana on 02/17/2020, unfortunately due to the pandemic and I took sick and subsequently hospitalized we were unable to fly as scheduled, the tickets # are 106-[protected] and
106-[protected], the ref.#VEPS7N I would like to know all available options for me to reuse the tickets or refunds. I can be be reached by email
Email address: [protected]@aol.com or phone [protected]

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From: "Travel Document"
Sent: Friday, September 11, 2020 11:57:06 AM
To: [protected]@HOTMAIL.COM
Subject: MAY/ESWORTH 10SEP2021 ABC DEF

 

CARIBBEAN AIRLINES LIMITED BOOKING REF: WB57M7 INTERNATIONAL CALL CENTRE DATE: 11 SEPTEMBER 2020 RESERVATIONS DEPARTMENT UNITED STATES OF AMERICA MAY/ESWORTH TELEPHONE: [protected] FLIGHT BW 1900 - CARIBBEAN AIRLINES FRI 10 SEPTEMBER 2021 OPERATED BY: CARIBBEAN AIRLINES, BW ----------------------------------------------------------------------------- DEPARTURE: ALBACETE, ES (AIRPORT) 10 SEP 09:00 ARRIVAL: DEZFUL, IR (DEZFUL) 10 SEP 13:00 FLIGHT BOOKING REF: FUTUR RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 01:30 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - MEAL: NO MEAL SERVICE NON STOP ALBACETE TO DEZFUL AIRCRAFT OWNER: CARIBBEAN AIRLINES, BW EQUIPMENT: BOEING 737-800 FLIGHT TICKET(S) ----------------------------------------------------------------------------- TICKET:/ETKT 106 [protected] FOR MAY/ESWORTH GENERAL INFORMATION ----------------------------------------------------------------------------- THANK YOU FOR CHOOSING CARIBBEAN AIRLINES PLEASE BE ADVISED THAT YOUR TICKET HAS BEEN SENT FOR A REFUND

CHECK YOUR TRIP ONLINE
CLICK HERE MAY ESWORTH

I originally purchase 2 round trip tickets from JFK International Airport to MBJ Airport on 12/30/2019. Due to COVID this flight which was scheduled to leave JFK on 3/28/2020 (booking reference KBGAZ6) was cancelled. After learning of the cancellation I called Caribbean Airlines customer service and I was told I had 1 year from date of original purchase (until 12/30/2020) to re-book my flight to MBJ. On 9/24/2020 I called Caribbean Airlines customer service again because I only had about 3 months to re-book my flight to MBJ and at that time Caribbean Airlines was still not booking flights from JFK to MBJ so I requested a refund. I was told by the representative that I was not eligible for a monetary refund at that time but that I could instead be issued a voucher that would extend my eligibility for re-booking my flight from JFK to MBJ for another year (until 9/24/2021). As of today Caribbean Airlines is still not booking flights from JFK to MBJ. It has been over 1 year since booking my original flight and re-accommodation for my cancelled flight has not been provided in a reasonable time frame. Upon calling Caribbean Airlines customer service today I was again denied a refund even though it has not been possible to book a flight from JFK to MBJ since March of 2020 and they have had my money to purchase this flight since December of 2019 with no current knowledge of when they will be offering this flight in the future.

I want to add that I am a first responder and nurse and have also become pregnant since this all began. I think it is not only poor business practice but also completely insensitive and unethical to be withholding money from my growing family especially during this pandemic.

Norman Manley International Airport — Got wounded on elevator at airport to board flight.
Albert Mais Nov 21, 2020

Rev. Albert Mais

506 -4 naseberry close

Portmore pines,

St. Catherine.

To whom it may concern.

On Sunday October 18, while on the escalator to board my flight 079 to Toronto Canada, I fell on the moving escalator wounding my right foot above the heels and below the leg.

I got first aid treatment from some of the crew members on the airline but no one was there to assist me when I fell as the escalator kept moving.

I had to seek medical care in Canada, and even though with several treatments from the doctors and health workers, I am still in pains and the wounds are not healed. I am at great disadvantage because I am diabetic.

A young crew member whose name I did not received took my name and address in Canada, but no one ever called.

I requested a name from another crew member but was only given the name"Phillip." The crew was sympathetic but did no follow up.

So without good medical care I can suffer amputation or infections which could cause death, I am asking the responsible persons between the Airline and Airport to act responsible and caring in this matter.

I should have returned on a confirmed flight 078 on November 18, but when I called Caribbean airline on Monday November 16, I was hearing for the first time that the flight is cancelled and the next flight will be December 16th which is not convenient for me as I have urgent matters and emergencies to deal with in Jamaica. This could also cause me to lose my job. I was given options to wait until December 16 or book with another airline and Caribbean airline would refund me.
This is a very irresponsible action by the airline, and I believe it is a breach of the airline policy and the law which governs airlines.
Please do not ignore my letter but I am expecting a favorable response urgently and expeditiously
Regards

Albert Mais Rev.

I am requesting refund of the fare I paid Westjet for my return because Caribbean airline closed down flights to Jamaica without informing me.

I sent emails to you but I received no response.

I am waiting for a promised refund for my trip for my trip WG7B8E. JFK to MBJ. 11-20-2020 in the amount of $964.38. When the trip was cancelled in mid November 2020. I was assured by your agent that my refund would take 30 to 60 days for processing. I have notified American Express on this date that I have not received any communication to date. One month ago I spoke to your agent and was assured it was still being processed? This needs to be addressed now. Not receiving this money is causing a hardship as I am not working due to the pandemic. Please hear my plea.

My 4yr old toddler was sleeping when we boarded the flight. So, unknowingly I fastened my seatbelt with her. A male flight attendant came when the plane already started moving and said, "she has to sit in the seat." so, I responded, "you could've said that before when you were conducting your checks." him: "that's not for me to do, she has to sit in the seat." me: "ok, but she's sleeping and she's only 4, is that a little inhumane. Am I to wake her up?" him: "yes". In addition, to his insensitive tone and consideration for a single mother with a toddler, he also stood up in front my seat, until I fastened by daughter in her seat and then myself, despite the fact that I was already complying when he first said it. In my opinion, he lacked customer service, consideration and a some decent courtesy. I understand, it is for safety but there is a way to speak and approach people. I have one child and the times before this, she sat on my lap or was up, so I was completely unaware. He conducted 3 spot checks and showed how to put on and wear a "mask" and not once came to me but only did so whilst the plane was preparing for take over. The lack of customer service was very evident. Some training needs to considered.

I have phoned their customer service three times currently on phone now for 54 minutes. Their alternative number which I was told I have to phone doesn't work. They have not responded to an email for 14 days although the message says they will respond in 48 hours. My ticket is about to expire but I can not change or get refund because no one apparently wants to help!

On October 11, 2020 I booked tickets for my wife and I to travel on Caribbean Airlines from Kingston to Fort Lauderdale on November 7, 2020. The trip status was confirmed, the booking reference number is RFO68V. E ticket numbers 106 [protected] and 106 [protected] were issued respectively.
On November 5, 2020 I was advised via email that our flight has been cancelled. However the sum of 907.98 USD taken from my credit was not refunded to the card. I contacted your company and was told that the money will be refunded after three months . The money has been taken from the card since October 11, 2020. Until now there is no response from you. Please refund the money taken from my card as I have to be making credit card payment because you have not refunded the money.
S. Friginette

I am tired of waiting on my refund. My flight was from March I spoke to a couple of your customers service they told me I will get back my refund into my account 45 to 60 day and that haven't happen now I have to take action am tired of waiting no one seems to talk with you over the phone'

This is my ticket ref [protected] or mu49sb March 29/ 2020

On August 07, 2019 two tickets nos. [protected] (Lisa Marie Selman) & [protected] (Jennifer Rogers) purchased to travel to Georgetown Guyana for period April [protected].

Due to covid pandemic trip was cancelled and a refund requested via
phone on July 09, 2020. Assurance was given in that conversation that a full refund would be returned. Several follow up calls were made, each time
the Caribbean Airline representative couldn't give any specific detail
when refund would be expedited.

To date not nothing has been communicated verbally or written regarding
refund

Dear Sir/ Madame
To whom it may concern
My name is Lilian C Greaves... I bought a one month ticket for a relative to travel from Jamaica to St Lucia via Port of Spain on the 25th April 2020 to return on the 25th May 2020. The ticket was purchase at George FL Charles Airport ST Lucia name is Kevin Paul Williams, IATA 589 90514, ticket number ETKT [protected]. The cost of the ticket $1943, 50 Due to COVID-19 pandemic has struck the world all the airports and borders were closed for a period of time and now travel become very expensive and quarantine is an added cost it's difficult for my relative to travel now. At the moment I don't have a permanent job, now barely can make ends meet so I am asking for a full refund on the ticket I purchase... I will be grateful and with much appreciation to get my monies back
Thanks in advance I await your reply
Lilian C Greaves
my email... [protected]@outlook.com

My fiance purchased 2 tickets NY to Montego Bay (932.78 USD) for the end of September 2020 and on September 14th we were notified that the destination switched to Kingston, called to get refunded and we were told the refund would take up to 45 days, it's been 120 days since then and we still haven't received the money back, i kept calling them and every time it takes more than an hour to speak to someone and i'm being told to wait. I don't understand why it is taking so long

My Family and did a covid test on the 17th of December to travel on 20th of December BW727 which was cancelled, However on the 22nd we were informed that we were going to get a flight the following day. So we went and get tested again since our previous test had expired but our result came in until the night of the 23 and we took the plane the morning, however we were informed that since we didnt get the result on time we had to pay to go on the plane and we did so . we were told if we paid this money we were going to get it back . i visit the office in Guyana and made this complain however they young lady advise we to do this so i can get back my money .