Caribbean Airlines
reviews and complaints

I booked a return flight for my mom in november 2019 she was suppose to return in March 2020, unfortunately she couldnt, so we extend her flight for April ans paid an additional $90 ca dollars, yet she couldnt travel because of the Covid outbreak.I had to rebook a return flight on Air canada in June 2020
I am kindly asking I am intitled to a refund for a flight she did not return on
By your airline
Thank you for your consideration in this matter
My name is Claudette Phipps
Email [protected]@live.com
Tele# [protected] or [protected]

On 12/22/2020 I was scheduled to retured to jamaica upon checking in I handed over all documents I also had a covid result just in case but I was sure it wasn't needed seeing that my father in-law has just traveled to jamaica and was not required to have one because he was a returning resident. The lady that was checking me in asked for a test and lucky enough I had it, she then showed her co-worker which was a male the form and he then took it somewhere and came back and said it could not work and I should go down stairs to do another one we asked why could it not work and he started getting annoyed you can tell by his tone of response l, he then said it close 4:15 and she has to do it I then asked again why can't this one work it was done today and he said it's not stamped and they used a blue in pen to sign and that I should not show anyone that. My husband tried asking if this was new because he's dad didn't need to even have one and he asked for her passport and said she lives in the u.s I have no problem with rules my argument of this whole situation is he was not professional at all and he was disrespectful because he start looking away and stop responding to us all I'm asking is for him the get retraining on customer service and remember you are working with people all day long it will become frustrating but he needs to learn how to de-fuse a situation not become the situation.

I booked my ticket and traveled out the country around same time covid hit and was stuck there, the airports was closed finally I was able to get a charter flight out the country the same time I called Caribbean airlines and requested a refund that was june 6, 2020 I came back to the states and waited the 40-50 days they said will take and then keep calling and always the representatives are telling me that my refund is being processed it's been 6 months already

I book a flight from JFK New York to Kingston jamaica on the [protected] the airline change my flight to the [protected]. I was unable to travel that day as I had other plans hence I had to cancelled my trip, I understand if I had change my ticket but the fact that it was change without my agreement I think I should be refunded and I am looking for you to do the right thing and refund my money, I am giving you the chance to correct it before I take it to the bbb

I am a medical student from SGU in Grenada. We had to evacuate in March and I was not able to fly with Caribbean Airlines for my return flight since it stopped in Trinidad and we could not stop there. I had to take JetBlue. I submitted my request for a refund in May. My ticket was a round trip ticket at the cost of $691.20. I have been calling every month since then for my refund. They first told me 2-3 months. But it is almost 6 months now since then. I purchased this ticket on November 6th 2019, almost a year ago. I am a medical student who really needs the funds. I cannot wait any longer. I called them 2 days ago and told them that I would reach out to you if I did not receive my refund back. Other students who have also taken the airline did not receive their refunds back. I don't believe that they will be refunding anyone. I cannot wait any longer. Please feel free to reach out to me for more details. I would really appreciate your help. - thank you Maria Ines Uemura

My name is allecroma hepburn I cancel my ticket may 27 2020 an from then I have been waiting for a long period of time for a refunding cheque in which I was told that my refund will take just 90 days but that 90 days as long gone an still I cant receive my refund as yet I call the office monday november the 09 an speak with a agent an that person told me that my cheque was deliver to the liguanea office here in jamaica when I went to the office there was no cheque there so can you please check on this problem for me please I would appreciate it

On November 5th we were told via e-mail that our flight was cancelled and there was no option to fly out on November 10th as originally scheduled with any other airlines because of this I had to incur an additional day charge at the hotel we were staying at for over $500 American dollars and I'd like to be reimbursed for this inconvenience.

My flight number was #T7WU7Y
My wife's ticket #[protected]
My ticket # [protected]

Please get back to me so we can resolve this.

I purchase a ticket from a asap travel agent for a flight with caribbean airlines schedule on october 25, 2020. I have contact the airlines as instructed by the travel agent to follow up on the flight. I was in contact with the airline on several occasion. I was told eventually the flight was cancel, and I have to placed on a waiting list for november 1st. Upon confirmation I will have to pay a difference of $ 220.00. I was emailed a reservation document with the previous booking number and airline ticket. I was told to check with the caribbean airline directly not with my agent because the will be doing the adjustment on the ticket. I contact my agent and inform them of the cancellation of the flight and what I was told by the agent. The agent inform me the have no access it was taken over by the airline. After checking in with the airline on various occasion with different staff the information become inconsistent. I was told the seat isn"t confirm. As yet.
Finally on october 30th I call and receive new information that the cannot adjust the ticket, because it a third party purchase, also there is a note indicate I refuse to pay the difference of the ticket. Which I did not refuse know such thing. They also indicate to me on the october 31 st everything is fine they are waiting and perhaps she will have to go on the monday flight. Date for november 2nd. November 1st I contact the airline again and was told another new information, my mom should have been on the flight for schedule for november 1st. Although I was told to wait for confirmation.
I had to purchased a new ticket for my mom to make the flight on november 2nd. I cannot get my ticket refund from the agent, they said I have to be reimbursed by the airline since they're the ones that make the adjust and take over the coupon. Please follow up
Flight # 600.
Caribbean airline booking ref# wjtvrz:
Ticket #[protected]
Itn# m8nzcu

Was booked to travel July 22, from YYZ- POS with Caribbean Airlines. On July 20, 2020 a refund was requested and all 9 tickets were cancelled accordingly with confirmation from customer service. I was also advised that refunds will take approximately 30 -45 days. However, it has been almost 90 + days and I have not received any refunds.

I have done a follow-up email with no response and have made numerous phone calls with the same explanation (Backlog on processing Refunds), yes I do understand to a point, but I would really appreciate it if this refund is processed ASAP, or I may have to seek legal advice.

Attached email sent to Caribbean airline.

Please see Booking Reference #

NTZBVG
NVBEBU
NK8FAK
NIMOWQ

My brother, who lives in Guyana, bought an airline ticket, through an agent, from Caribbean Airlines in April 2019 for a flight in October 2019 to Toronto. He was unable to travel but was told that he can re-book at anytime as his ticket is valid for a year - so April 2019 to April 2020.

Now, because of the COVID-19 Pandemic he could not travel but called the airline's office, which was closed, to extend his ticket. He received no notification from Caribbean Airlines that their office will be closed, although it's assumed that everything will be closed during April because of the Pandemic.

He called again and was told by customer service at Caribbean Airlines his ticket is no longer valid and therefore lost the money. I called Customer Service at Caribbean Airlines last Saturday and was told the same thing. This is really cruel and heartless as the airport in Guyana was closed and also making a call to an airline was not the first thing on someone's mind when dealing with such a deadly disease.

People in Guyana are really struggling because of this Pandemic so to lose money like that just because they have no way of fighting against a really big corporation like Caribbean Airlines is barbaric . This is so unfair as most companies have been very considerate and has offered sympathetic help in many different ways.

Why are they being so cold and heartless to Guyanese, even though most of their business comes from this country?

This can be considered bullying and I wondered how many Guyanese people have experienced this?

I booked flights for myself and my partner via Cheapoair for travel to Guyana last April. The outgoing flight was with American Airlines, and the incoming flight with Caribbean Airlines. The Airline reservation ID was M8ZCPV and Ticket numbers: [protected] and [protected]. The flight was cancelled due to the pandemic, and sometime after Cheapo Air informed me that I would be getting a refund from both Airlines. I was almost immediately refunded American Airlines half of the fare, and was given a phone number to get updates from Caribbean Airlines as when to expect the refund.

It has now been six months. During this time I have called Caribbean Airlines more than 6 times, and I still have not received the refund. Worse than that each time I call there is no record of my refund request. The agent taking my call responds as though they have no information. I even asked to speak to a supervisor. I was told that the supervisor was on another call and would get back to me. I am still waiting. I am extremely frustrated and will never travel with Caribbean Airlines again. Above all I need my refund.
Jennifer Joseph

I flew on Caribbean Airlines Charter 3524 from Piarco International Port of Spain to JFK and when i got here at JFK my medicine was missing i do believe that it was taken out of my luggage in Trinidad Port of Spain i would be very willing to provide any outher information that you may need

with my Respect

Audlyn Romany

I've requested a partial refund to a flight cancellation from Caribbean airlines since June 2020 and Ive contacted them numerous times by phone and email and I keep getting excuses that they are back up. 3 months is a long time to be back up. All I want is my refund of $700.
My ticket finder ID is TYC9ZJ

1 airline refused me ticketing day before departure due to claim that my bank had improperly submitted or accepted payment
2 airline did not inform me of rejection but luckily found out during attempt at early web checkin
3 after successfully disputing airline claim with my bank, Airline pursued the website where I had purchased my ticket (expedia) claiming that I was to fault for not flying
4 expedia paid off the airline and explained to me that the airline might have pursued me further in court had they not
5 the officials at the airline were completely unhelpful. it felt as if i was being preyed upon rather than assisted.

Good day, I purchase a ticket with caribbean airline to travel on may 2020. Due to travel restrictions because of covid-19 it was cancelled. I sent an email in april, and cancelled my ticket. I also call on many occasions with no response. I have been disconnected on many occasions after waiting hours on line. My book ref #m2r050.. Ticket # 106 [protected]. Thank you.

I came on a repatriation flight from Trinidad to jamaica on july 31, 2020 and when I arrived at Kingston air port one of my check in baggage was missing. I made a claim and on my way home I got a call to say that a passenger mistakenly took my luggage and they took it back to the airport. I am living many miles from the airport and it will cost me a lot to go there to collect it so I asked the customs worker if it could be courier to me and he says no because it is not their fault. And he says also that the passenger will not pay for my expense to come back for it neither. Imagine I paid so much money to come on the repatriation flight and then I am told I have to see my way through with all the expense to get back my stuff to me when I am not the one who is at fault. Is it so easy a passenger can snatch another persons luggage and security or the workers don't know? U guys should protect my goods and now I have to go borrow money to charter a car to go for my goods. It's unfair. I might have to use u guys enuh

On 8th April 2020, I canceled my flight re ETKT 106 [protected] for Geoffrey Simmons to Kingston Jamaica, and requested a refund due to circumstances of covid resulting in the closure of borders. Your response stated that I would be refunded within 15 to 21 working days however it has been exactly 3 months to date, and my credit card has not been refunded. I have been rather tolerant however I need to have an updated timeline in which I can expect my refund. The payment was made using Visa Card #[protected] in name of Geoffrey Simmons.

I anticipate your urgent feedback
Geoffrey Simmons

I have been waiting on this refund from March of this year. It is basically now July. This is way too long for one refund process. I am just about tired if calling and emailing and not getting the help I need. I wish to just collect my refund and be on my way because if I don't contact the airline they don't follow up with me about the delay with an apology. What is the reason for this delay? I was told that it would take 21 days but 3 months later Here I am still waiting and writing a complaint at 11:07pm for a refund that was requested early march.

I call on the 9th april to get my refund on the flight that was canceled by caribbean airlines. I was told my refunds would return to my acount 15 to 21 days. Its almosy 2 months and no refund. This is way too long. I would like an undate as to when my refund will be back in my account. I can accept a month but 2 months is very long. Will be waiting on answers.