SUBMIT A COMPLAINT

Carfleximisleading price

Original price quoted was 56 eur.
Later is became 40 eur and 46 payable at the desk.
I would like a refund of 30 eur.
Please find booking details below.

Car rental provider: 

CarFlexi e-Voucher No: CF12F1E0
Car Rental Provider Confirmation No: GR400595696

MEETING POINT: Our local car rental partner will welcome you in City office.

Car rental details

Driver's name: Bartjan Van Der Sluis Drivers Age at Rental start: 67

Pick Up Details
2019-10-11 10:00:00 
Vathy City Office
15 Sofouli Str., (Main Port) Vathi, Samos island, Greece
+30 22731 01798

Return Details
2019-10-14 10:00:00
Samos Airport
Desk in the arrivals, Samos Airport, 83100, Greece
+30 22731 01795

Car category: A
Economy, Kia Picanto or similar
5 Doors, Power steering, Air Condition, Music, 4 Adult passengers, 2 Small suitcase/s 50 liters

  • CarFlexi Customer Care's Response, Oct 14, 2019

    Dear Mr Bartjan Van Der Sluis,

    Thank you for your review and for giving us the opportunity to respond to you.

    Regarding this case, we would like to inform you that the total price quoted online was € 86, 73 including the value of Premium Excess Protection.

    In order to place the order, a part of the price is being charged online, in this case it was € 40, 73 and by confirmation of the order, the balance amount is written on the voucher, which remains and will be paid at the rental desk. The balance was € 46, 00.

    No refund is possible in this case as the amounts mentioned are correct and as requested.

    Kind regards,
    CarFlexi.com

Ba
Oct 11, 2019

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