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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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H
10:19 am EDT

Care.com Termination of account?

Care.com has reached an all-time, scumbag-level low. Insisting long-time members like myself (who have used the site for ten years) pay a new subscription fee, then immediately TERMINATING their accounts once they finally have credit card and social security numbers. Nice scam, We-Don't-Care.com. And in the middle of a PANDEMIC, when older, AARP-type people like me have a difficult time finding any work at all. They were a great service in 2010. Now they're just corporate thieves. They must have a deal with Better Business Bureau, whose rating for them is A+ (but whose customer rating on the BBB site is less than 1 star.) I will enjoy watching this scam company go under.

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N
2:52 pm EDT

Care.com Bait & switch

Care.com shows many available jobs on Indeed and Simply Hired (by Indeed). Caregiving, housekeeping, nanny, babysitting, et cetera. The candidate has to sign up and provide SS#, and other information, agree to a background check, and so forth. All understandable. But after the lengthy process, the candidate is then offered the opportunity to pay different pricing packages, presumably to get more offers?
At this point I was just looking into the process, seeing an ad which fit my experience and training. My background came out clean, and I was accepted, so I logged in. Only shown were 4 jobs, all were for the same type of work, none shown were any advertised on the job boards, and so nothing like they advertised.
Complete Bait and Switch, on two levels:
1. No mention of potential out of pocket expense, and again, more than likely this to have better opportunities; and,
2. No mention whatsoever of the specific opportunity I initially signed up for in the first place, even though they advertised it as being available, and, even being located within my zip code. Again, only showing 4 positions available which were completely out of my interest/experience range.
Finally, the following my account was removed by them, they stating no reason necessary to do so. Good riddance, but what a scam!

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J
1:41 pm EDT

Care.com Unauthorized credit card charges

Please be so kind to refund me for two charges against my credit card for $57/each. One occurred on Dec. 13, 2019, the second on March 13, 2020. It was not at all clear to me, and perhaps others, that billing would commence prior to any contractual arrangement with a respondent. I had two responses in December, 2019, nothing since. Neither were appropriate, and certainly no contract ensued. The desirable resolution I respectfully request is a refund of $114.00. I followed the procedure on your website to "downgrade", which did not define the term. Your email indicates that I will have a "free" basic membership after the end of the current billing term. It does not confirm that I won't be billed again, nor does it assure me that I will be refunded for the sums you have already collected.

I have been polite, clear about my dissatisfaction with performance and your billing practice, and kindly request a prompt resolution. Thank you very much, Janet James, [protected]@indiana.edu

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J
1:16 am EDT
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Care.com Unauthorized charges

In March 2019, I created an account with Care.com for a 3 month period because I needed help with housekeeping while caring for a family member. I sent messages to a few providers but never received any response. I never hired any of their providers. I only received a flood of useless generic emails from care.com and after a few months I clicked on whatever required to not hear from them again.

When I signed up, I authorized a one time payment. I did not authorize any future payments. I just found out they've continued to bill my credit card quarterly for the past year.

According to their web site the instructions to close an account are:

1. Log into your Care.com account from a desktop computer
2. From the drop-down menu on the top right of your account page, click "Account Settings"
3. Scroll down to Membership Information and select the "Close Account" link
4. Select the reason for closure from the drop-down menu and click "Continue"

Unfortunately (for the customer), THERE'S NO "CLOSE ACCOUNT" LINK!

So, I tried to remove my credit card information. There's a "delete" button on the credit card information screen... that does NOTHING!

I have other automatic payments set up for a few of my monthly bills and those companies always send me an email reminder a few days before the payment is processed. Care.com has never sent an invoice, reminder, or receipt.

Care.com is using sneaky tactics that make it easy to sign up, hard to see actual billings, and (so far) impossible to close the account or remove my credit card information.

Care.com can resolve this by refunding the 4 unauthorized payments of $57 each, which total $228.

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9:34 pm EST
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Care.com Terminating my account for no reason

I signed up for care.com and paid for the premium service. I found a job as a personal assistant quite fast and I still continued to pay for my membership but after I started my job I never signed into again for quite awhile until recently because my client became terminally ill and moved away.I signed back into care.com or at least tried to and found out my account was terminated. I called customer service and they said they cannot tell me why I was terminated. I did nothing wrong, I have a squeaky clean background record, excellent references so I'm dumbfounded as to why they did this. I tried getting around by making numerous accounts each time paying for the premium service and within 2 days I was terminated again and again. I'm recently widowed so I will probably be living out of my car soon. This is ridiculous and I should have the right to know why I was terminated.

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6:44 am EST
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Care.com Avoid this site as a parent

I joined care.com to find child care for my 3 year old. I posted a job and had two inquiries. Without any warning, I received an email that my account was closed. I called them and they said the usually that they can't tell me anything. I also emailed them and the same thing. I would avoid this site as a parent. They don't seem very reputable or service friendly at all.

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R
12:06 am EST
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Care.com Wrongfully terminated!

I got great reviews & used care.com for so long! Then randomly I was removed and banned indefinitely for no reason? They keep giving me the stupid response of they have the right to terminate, yada yada yada. I lost a lot of jobs & families because it told them I was removed! I had great reviews! I don't understand! I have emailed them, year after year, hoping for a better response. Used to love Care. Now I'll give it 1/10 stars for anybody who asks! Unbelievable!

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5:09 pm EST
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Care.com Premium membership

I signed up for a premium membership yesterday and then even paid extra to have my ad featured and for some reason my account was terminated in less than 24 hours of signing up. My wife has cancer and our nanny just quit on us with no notice. I bought my membership and paid extra because we need someone urgently for our 9 month old son. I called their customer service and it is a joke they way they treat you. The kid on the phone didn't even seem to care that I have a 9 month old son and a wife with cancer. I asked him if premium members were allowed to ask applicants for their phone number to contact him and he refused to give me an answer. I asked to speak to a supervisor and he said that someone will call me back. Nobody called me back. Since I joined I replied to 3 candidates and asked for their phone number to set up an interview. I asked the customer service rep if this was allowed and he refused to answer my question. I need to hire someone ASAP and just want my account active.

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J
7:13 pm EST

Care.com Terminated my account for no reason

Care.com terminate my account without no reason I worked as a nanny for 7 years have a great relationship with the families but one day someone call me for an interview at 3 pm, around 9 am my son have an alleger reaction so I call the women to tell her she was so upset and told me I will report you after that I receive that my account was terminate they did not even ask me anything

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J
8:55 pm EST

Care.com Account terminated

I was a member for many years and then one day a few years ago, my account was terminated for no reason. I hadn't even had any contact with employers except for applications. When I contacted them to see why it was terminated, they sent me a copied and pasted email of their rules saying they didn't have to have a reason. I have tried multiple times over the last few years to reopen an account but it's always blocked immediately. Today I attempted again and it actually let me create an account and apply to a few jobs... I even paid for an upgrade. Just a few minutes ago I received the termination email. I don't understand what went wrong! Now I'm waiting on a response to my request for a refund since they misled me into believing I was accepted and then terminated my account after getting my money!

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S
8:56 pm EST

Care.com care.com

I have used care.com to find a nanmy in the past, and when I was looking again - I went to use care.com.

We went to interview someone, who 20 mins after her interview time had not showed up and when called, said she was stuck in traffic and would be another hour and a half. I left this very accurate review on care.com and 24 hours later got a notice that my account was terminated. No mention as to why, no offer of a refund and no explanation as to why

So does the review system on care.com only work if you leave positive reviews for someone?

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B
8:06 pm EST
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Care.com It is awful

I had a care.com account for a long time and I even paid for it, this was my only job. My account was terminated and they didn't tell me why. My only guess was a parent who hired me at first but I told her at the interview that the same week I was going away for 3 days and that those 3 days will be the only time I'll be away for the next however many months she needed me and she was mad that i couldn't start that week. I disclosed in my schedule and to her that I wouldn't be able to but she was upset and I tried to make it better but there was nothing I could do about it. Next thing you know my account is banned and I lost any sort of job I could've had. I tried talking to customer support and got nothing. That was 2 years ago I thought maybe now I would be able to sign back in but nope I guess it's a lifetime ban lol and there's barely any other sites that have actual job listings. Sittercity has nothing in my area same with the other ones. There should
be an appeal when someone reports your account. Now people can just shut your account down whenever they want to and it's not okay. Now I need a side job again and I can't find any babysitting jobs.

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11:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com Terminated for no reason!!

I have been a nanny for 9 years now and have been using care since 2011.

I have found many positions through them and never had any issues until now.

I was about to book with a family and all of a sudden they closed my account! I've tried reaching out but they will give me no reason. They say they can ban people with no reason at anytime. They also told me to reach out to their Megan team at safety@care.clm and they just told me the same exact thing.

What is the point of this company if they are kicking legit nannies off of their website?

I live in an area that doesn't have lot of way to find a nanny position. It's either care or our local agency.

I have been out of a job for a month now because I can't get on care. This is my career and they are ending it for me. I have worked so hard for many years and this is what they do to me

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6:11 pm EST

Care.com Senior care provider

I have paid for premium membership and been a member for a very long time. The day after my payment cane out I try to get on and look for jobs and it wouldn't let me so I checked my email and they said they terminated my account! I did nothing! I hadn't even used my account in a while and then all the sudden I get terminated for NO REASON! Care.com can kiss my [censored]! They suck! I should get my money back!

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2:22 am EST
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Care.com Senior care

Account terminated for not reasons. Been using the site for years. And yes I had share my phone number with potential clients that were looking for a CNA via internal messages and they could have gave me a warning if it was a real issues. As long as no one ever complains about me I am not sure why they did that. At least provide a legit reason. All I can think of is that, they want job seekers to pay premium for using the platform. If you still get an offer and it's doesn't involve them, then they will ditch you. After so many years, it's honestly disappointing.

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5:05 pm EDT
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Care.com care.com charge

I was charged 20.00 on 10.18.19.
why? it says "recurring charge".. is it annual? how do I cancel this?
heidi schleicher

Transaction details
Transaction date
10/18/2019

Description
Auth : Cci*care.com

Amount
$20.00 Charge

Merchant info
[protected]
MA

Merchant category
DIRECT MARKETING-CONTINUITY SUBSCRIPTION MERCHANTS

Purchase method
Online, Mail or Phone

Recurring transaction
Yes

Last 4 of card used
9493

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3:49 am EDT
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Care.com Childcare babysitting

Customer gave a fake bad review about me. Care.com terminated my account with no way for me to even defend myself. I called and called and called, nobody answered the phone. So I messaged them from messenger. Customer service literally told me suck it up, we have the right to terminate without cause or explanation. I was top 5% in my area. because of a liar, all my hard work is gone.

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Update by Proudmama27
Oct 11, 2019 2:31 am EDT

Customer gave a fake bad review about me. Care.com terminated my account with no way for me to even defend myself. They just said we can terminate you with or without reason. I was top 5% in my area. All my because of a liar, all my hardwork is gone.

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11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com your policies regarding terminating a membership

I received a charge of $150 on my American Express today. It is for a membership my granddaughter enrolled in when she lived in Ohio a couple of years ago. It was supposed to be cancelled so when I went to cancel it, her name and email address and physical address could not be linked. And my husband's AE card was used for which he has no knowledge of Care.Com. I have no clue where you got that. Where and how did you get it? After a 45 minute conversation with one of your agents who after linking one email address and one physical address to my granddaughter, I was told that she needed another email address. Why? You must have a date of birth. A social security number? I asked how I could get charged if Courtney's account didn't show up and when I paid, who would the payment go to if her account wasn't showing up. I then asked to speak to someone who had a little more knowledge. Now I was told that two (2) Courtney Watkins showed up. What? I was falling for a lot of what your Agent said until then. Oops! Two Courtney Watkins are not going to have the same DOB and open membership from Ohio. I want this membership cancelled. I have no intention of paying this charge. I am having a block put on Care.com and I intend to take it a step further by writing a letter to the BetterBusinessBureau and also complaining about the way my phone call was handled. Please do not send me any more charges. It will be a waste of your time and mine.

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3:08 pm EDT
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Care.com care.com

I applied for a job late Friday evening for the following night. I simply asked where did they live? The next morning I got a reply about 7 am I was at work so I replied back at 10am. They then stated please don't take this personally but I already sent a bad review about you because I THOUGHT you weren't going to reply back. I didn't except a job nor back out on any job, I just didn't reply back to her as fast as she would have liked. I told her I was confused as to why she would do such a thing. He explained she has had bad experiences when it comes to people ghosting her. I apologized for her experiences but that had nothing to do with me. I had told her I messaged her about a few of her other job posts and didn't get a reply. She said she was the employer and was arrogant to think she should have to reply to me! Next day, my account is terminated. I did nothing wrong and she does not know me. I have excellent reviews and work with several families from care.com. And I was in the top 5% for my location. To be terminated from someone's false accusations who does not know you and care.com not having any proof other than just a comment from someone is just wrong! It is my word against there's but I can send care.com our conversation to show all the proof needed tht I was not in the wrong and my account should not have been terminated. I make a living from babysitting and now I do not have my account. Very wrong!

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6:16 pm EDT

Care.com fake one month package

Care.com is a website that allows you to search for care, however, in order to be able to message people you need to buy a package. What was looking like a one time package of 45 pounds, it was then automatically converted in a monthly subscription for the same value without being clear of that.

I just noticed that I was charged since March the 26th till now for 45 GBP every month.

The information is not clear at all and this should be considered a scam.

Cancelled the subscription however need to fill in a complaint for the abusive behavior that this website is having.

I just upload an image of what is shown to users while trying to get access to the package I mentioned. The information leads you to think that is a one time off but it not.

Thanks in advance.
Bruno Alves

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

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