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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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2:44 pm EDT
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Care.com service

I have been a paying customer to care.com for about 3 years now. Before summer they terminated my account. And gave NO reason as to why. Previously i was ananny to a family and the family was controlling, the mother was weird and it was MY idea to find another family to work for and they agreed with it. Assuming that could be why, these issues need to he investigated and both sides looked at. Not just terminate one person knowing humans argue and humans fight. They also lie which im sure happened somewhere in that situation too. After seeing i was terminated, i sent out an email asking what happened, they said they didnt have to disclose anything and its in their policy. I understand, but there are plenty other services out there that will tell you what happened or make it known that THEY made an accident. Thats customer service, thats how you treat people. I've done nothing wrong, never abused anyone, anything, have never cussed around the kids, NOTHING. I can no longer use this service that i made MY money with, my means of work, because this family (im assuming) lied on my name. Thins wont always workout, jobs and individuals wont always get along. Unfortunately. I've given over $200 to this company. After all of this was done, i went online and found that plenty other have had this exact problem, and this is absurd. Look into issues before you react.

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3:39 pm EDT

Care.com termination

I had my free account in order to look for work. I had followed all rules and violated none of their listed possible violations. Yet, I attempted to logintoday and at first thought I'd lost my mind and forgot my PW. Went through my emails and saw they had terminated my account via their very generic statement of we terminated because we can for a reason or no reason. They then message all of those you had contact with to let them know you are terminated, which tarnishes your name no matter what because people will assume care.com had a good reason and that I must have done something pretty bad to be terminated...or membership cancelled. Totally frustrated at this point and I really needed to gain some employment.

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12:22 pm EDT
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Care.com account terminated for no reason!

I have been using Care.com for YEARS to find employment as a caregiver, babysitter, pet sitter, tutor, etc. I've had plenty of success with wonderful families. Once we confirm, we no longer use Care.com to communicate.

I had been doing the same thing to find additional work for this semester (I'm a student) and out of NO WHERE my account has been terminated, the day before I'm set to meet a new client. I'm furious, of course, because this may mean losing the job! I called their support and spoke with an idiot with a script who is completely unable to give any answers.

From here forward I will be sharing my experience VERY vocally in order to warn other users.

Who knows, maybe I'll make my own version that's not a scam...

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8:48 pm EDT

Care.com termination of services after over a decade

We have had this service for over a decade to help find care for our profoundly artistic son. Out of nowhere they terminated our ability to look for caregivers. This inability to find caregivers affects my sons quality-of-life, our ability to be contributing member to society and was completely unjustified. The only incident we had was one of our caregivers failed to show because it was raining and said she asked to not come in but my husband explained That we were at work far away from the home and not able to get there quick enough.To relieve the other attendant who could not stay. I kindly sent a text explaining sorry for my husband getting upset ( all he said is rain passes, pull over, watch the radar and then proceed with safely to the house ). She declined which left her son without care. She continued to respond in text after I instructed her not to and that she's been blocked in a very negative way. Then she proceeded to call up care.com and make a complaint against us. Care.com terminated services with us for no fault of ours and she should be reported for negligence. We reported Care.com to the BBB, Adl, attorney general and hired a lawyer. All care.com would say is that they don't have to tell us anything and due to theTerms of the agreement and the service can be canceled at any time for no explanation or reason. They cancelled us and let a negligent caregiver continue on their side.

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4:26 am EDT

Care.com Wrongful Termination

Same situation as every other poster. I've been a caregiver on care.com for over 5 years, 2 advanced degrees, and 15 plus years of experience. I changed my address and the next day I was terminated. All the company does is send a generic email stating they don't have to tell me why they terminated me and it can be for any reason. This is a detriment to my career because care.com is a major caregiving job hub in San Francisco but not only that, they contacted every family I've ever been in contact with and informed them I was terminated. I'm still working with some families! I feel like regardles if that is somewhere in the terms and conditions it is a total violation of my right to privacy. Care.com is a middle between employee and employer. They have no right to intrude on relationships after matches are made and emailing everyone I've been in contact with that my "membership has been closed because this member no longer meets the eligibility criteria for Care.com membership, has violated our Terms of Use, or because we have determined that he or she is not suitable to use our services" is detrimental to my career.

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2:29 pm EDT

Care.com premium membership

Hello.

I was charged $20 for my premium membership. I did not realize this was an automatic payment taken out, I thought it was a one time payment or I would not have signed up. The money was taken out of my account without my knowledge, causing my account to go negative and then the bank charge me an additional $38. I would like to be refunded as the membership is now cancelled and I will no longer be using this website.

Kaylee Beck

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7:22 pm EDT
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Care.com terminated account for no reason

I signed up around 4:30 today, posted an ad, then got terminated around 6:30. I don't expect them to tell me why, but I DO expect them to refund my money, which they probably won't and I will have to dispute with the credit card company. And no, there was nothing in the ad that violated their ToS, it was boring and I'd post it here were it not for the fact that I can't access it because my account is terminated.

I get why some services can't be specific about the reason for termination in some cases, but what stops a company from making money by randomly terminating memberships and keeping the fees you paid them? That would be very easy to do and is the very definition of a scam.

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Update by Wwttt
Aug 20, 2019 9:09 pm EDT

Sorry, a clarification: "HOWEVER, I lost the discount I received" - I meant that I had used a promo code when first purchasing a membership/subscription, and when I signed up again (after they told me I wasn't banned), I lost that discount.

Update by Wwttt
Aug 20, 2019 8:54 pm EDT

Follow up: they actually did notify me to say my money had been refunded, AND told me I could reinstate my account with the same contact information, which was a surprise. They even told me the reason for termination - apparently it was because my profile name wasn't a real name (I set up this account ages ago and had just filled in my initials at the time, and had forgotten to change it when upgrading to a real subscription).

So, outcome was better than expected. HOWEVER, I lost the discount I received. In addition, it would be nice if they just prevented purchasing a subscription in the first place for minor anomalies like where a profile name doesn't match a credit card name, for example. Finally, I had to contact them to find out all this information - like the fact that I could sign up again using the same information. The termination email I got certainly made it sound like I was banned for life.

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12:23 am EDT
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Care.com will not delete my credit card

I have not gotten legitimate replies from Care.com. I tried repeatedly to remove my credit card but they said I had a recurring charge. Not true as I only signed up & paid for 1 month. They got their money but there was no way to remove my card. I called my credit card company & blocked Care.com from any future charges. Every time they said I had a lead or interest in my childcare business, it went nowhere. I did go on their site to reach out to families to do the legwork myself when I realized I had spent money for no return. This seems to be a total waste of time & money as you get your hopes up & then NOTHING happens. I question how they get so many suckers to pay them money because the providers seem to be the losers in this game. I will NEVER subscribe to this business again & the only satisfaction I'd have would be to get a total refund but I suppose that they can use the excuse that my credit card is no longer available for any transactions. How about a check in the mail, baby? You for sure have my location. Kathy Fraley

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2:58 pm EDT
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Care.com deleted account without reason

I've been a nanny on Care for years. I'm 33 & I've been a professional nanny for 5 years. I moved to an area where it's basically the only source to advertise nanny positions, so imagine my devastation when today I received an email stating "Your Care.com account has been closed. Please feel free to save this email as a confirmation for your records." That's it. Their website makes it clear that they can delete your account for any or no reason, but that doesn't make it right! I regret every dollar I spent on this site & now worry it will reflect badly on my reputation.

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My email was actually replied to & my account reactivated. The reason it was closed was because I changed my name there, which is against their TOS.

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5:46 pm EDT

Care.com terminated account

Same thing happened to me. I was a member for many years. Nothing in my life changed (arrests, email, phone number, anything!) And out of no where, they terminated my account. I called several times. All they say is "they're not obligated to give a reason". Its embarrassing because an email gets sent to every person whom you were ever in contact with on care. Makes me look bad as if the reason was something severe. And you can Never join again. It's completely ridiculous! They should atleast give a reason, provide more information or do an investigation. I'm a great nanny and they basically dragged my name and future through the mud, for nothing! Horrible company.

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4:45 pm EDT

Care.com removed for no reason after over 9 years

Removed from their services after over 9 years of having a profile. And they won't disclose why. Other than they don't have to give any reasoning why. I paid my dues. I have worked for many clients off of care.com that can vouch that I'm a great worker. And I have been kind and caring to their loved ones. Yet you hear on the news about certain individuals that had a history of abuse of some sort. And not until they commit a crime and actually hurt someone. And are exploited on national television. Then they remove that person. I have kept a back ground check on myself. Both on myself and driving record. I am state certified. And if I was a criminal or commited a abuse my license would be suspended. And yet when you call the nurses registry my license is active.

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11:21 am EDT
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Care.com billing

I cancelled my membership and the company was still charging me for over 1 year. I thought it was another company charging me until one day I started investigating the company as it appears on my bank statement.

I called and spoke to a person by the name of Mark, he stated that they would cancel my service and reimburse me for charges made in the past 30 days only. I have been charged since February 2018 - June 2019 and all I get back is 1 month. I will be contacting an attorney as this is robbery.

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10:23 am EDT
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Care.com unethical behaviour

I am not looking for any type of reimbursement and there is not way for this to be resolved but I do want to bring some kind of light to this situation so it does not happen again. I hired a sitter/nanny from this site around May 7th. She met with our family even though she tried cancelling but I had explained that if we did not meet that day that she wouldn't be able to sit for us since we needed her the following day if my spouse and I liked her. So she met everyone and we all hit it off my older son who is 4 liked her and warmed up to her. She sat for us maybe three times overall, she started not answering txts or cancelling and even said she would give us a free night to watch the kids. She also left a job early due to a boyfriend issue so there were red flags all over. So she was supposed to watch our younger son who is one on a Thursday night while I went to my bowling league and my spouse was going to be meeting me. She was at the house earlier when my son as not there yet and she looked different eyes looked red but I didn't think much of it. She went out and sat by our pool with her legs dangling in the hot tub holding our son. A day later I find out that she and my spouse had gone out drinking and she is now working for him doing some marketing for his business. She had four drinks while she was out with him and was supposed to watch our son. She had gone out by the pool with him and after finding this out the only thing I could think of is god forbid she dropped him in the pool or slipped or fell and how unacceptable and irresponsible of her. I know he should not have taken her out to drink but she should have said no and not crossed that line. Now we are in June and I chose to move out of the house due to our own issues. We hired Marci Prester in hopes to reconcile but he cannot be trusted clearly and she is now living in the house we shared. She told us she would have a car and was apartment shopping. She still has no car and is living rent free with my children's father and I guess he would be her employer. I feel that this is not healthy for my children to see someone that would babysit them living in the house and being romantic with their father. When I found Marci I ended my membership because I felt I found the right person but I couldn't be more wrong. I feel that she is acting unethically and as soon as something like this was starting to develop she could have just stopped coming around or at least not watch my youngest child the night she was drinking. I told him that I did not want her around the kids since it seems like all they do is drink together and this is not the environment I want for my children. I hope that if things do not work out for them that she does this to another family.

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11:08 pm EDT
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Care.com terminated account

I have been a member of care.com for a few years then out of no where my account was terminated. It is not okay to terminate someones account without giving them a legitimate reason why. Its embarrassing that an email goes out to everyone you have been in contact with on the site. People you have worked for! As a wonderful nanny of over 10 years, with fantastic reviews, my name was dragged through the mud for no reason. The "possible termination reasons" that go out to everyone is despicable! "Sex offender, child abuse" etc. The ONLY thing I could think of, is that you can't be a member of their competitors sites (in fine print!) And I was on Sittercity. Being terminated and never allowed to return is beyond ridiculous! Especially for a sorry reason like that. Something needs to be done about this. I've made many calls and emails to the company and got no where.

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11:43 am EDT
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Care.com terminating an account based off of a complaint from someone who doesn't like me, in which they did no further investigation

I have been with care.com for about 4 years, I have given them over $150 for my memberships in those years as well. I recently was a nanny to a family and it didnt workout. The family complained to care.com and they removed me from their website right away. No questions asked from me on what happened or if I was the actual suspect or the victim. It is not ok for a company to just keep sending "well, we dont have to disclose anything with you, its final and will not he reversed". Your job as a company is to listen to customers especially laying customers of 4 years. This is crazy. So all these years I could have complained when I didnt get along with a family and their account would simply be terminated? Not ok. This is a way of income. All because a family doesnt like me anymore and lied on my name? I have recommended over 20 people to this website and this is how im treated? Will never recommend again and will have those that I did recommend use sitter.com or sittercity.com. I also havent received my money back either. After paying nearly $55. Do not use this company. Also they apparently dont need any reason to remove you... How awesome for an employee who spots your name but doesnt like you to just remove you because they can. Sounds scam full.

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Update by Mashia88
May 28, 2019 2:50 pm EDT

@care.com i messaged you on Facebook in which i was told me account would be reviewed in which they said the same thing. “We do not need a reason to close an account”. Same thing i was emailed from you guys. Horrible company that does NOTHING to try and fix issues with PAYING customers. I am a real person, i’ve never abused anyone, i do my job. There was no reason to terminate me. A previous family lied on my name because they no longer like me. So its totally normal and should be expected to have our accounts cancelled when jobs dont workout? Seems to be the norm. I’ll be sure to post around and tell others NOT to risk it. Stuff happens and jobs can have disagreements but for your company to take sides and remove someone with NO INVESTIGATION is disgusting.

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11:32 pm EDT
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Care.com 3 month auto renewal debacle

So I got suckered into signing up for 3 months service with inclusive background checks for around $135.

I cancelled on the day it was due to renew and also notified my bank not to release payment, which was showing as pending.

Despite taking this action, i find "IdontCare.com" have taken the money and still downgraded my account!

This was 2 months ago and despite sending around 15 emails requesting a refund, im still getting no where fast. Most infuriating is that they keep sending the same generic response that I need to take it up with my bank. No, you took my money for a service you aren't providing and are not taking responsibility for refunding.

I've also tried calling but when the correct option s are selected the line cuts off - sketchy.

No one is taking ownership, despite emailed promises that management would be back in touch. I actually waited 2 weeks and no manger could be bothered to get back to me.

There's some bad companies out there from a customer service perspective, but idontCare.com may well be the worst.

I wish I'd seen the reviews on sitejabber.com before ever using this company.

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7:12 am EDT
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Care.com thieves

I cancelled my account within one month of signing up. I am POSITIVE I cancelled. Just discovered they've been billing me for 2 years. I never received notices they were billing me. I have now asked to see the records that show I signed up for automatic billing (an unethical business practice) and that they attempted to notify me every month they billed me. They refuse to send me any documents and now refuse to answer my emails. And, they've refused to send me the corporate address, which, as a US company is a legal obligation. So, not only did they literally steal 1k from me they're breaking corporate law. So, I'm looking for an attorney to file a class action suit against them. There are countless people with similar stories. They are literally stealing money from people.

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2:19 pm EDT

Care.com petcare

I have supposed discounts with care.com through my work, so I registered an account b/c I do need pet care occasionally for my cats and fish when I go out of town. So I spent a large amount of time navigating their really horrible website which will only work in ie. Pet care was an option according to my company and was available to set up on their website, so I posted a job for late may in feb. I had messages from people and selected a care giver. We sent eachother messages and I marked her hired. We spoke several times and I was going to reach out to her around now, 5/6/19 to set up a meeting to give instructions for care for the dates I need which is 5 days end of may. I'm glad that I checked in well in advance of my actual trip, b/c when logged in today my job is gone. There is no contact information for the person I hired and my job posting is completely gone. I called them to find out what's going on and they told me that my company doesn't cover pet care, only elder & child care. I know this isn't right, b/c my company told us pet care is covered. I spent a very long time on hold and on the phone trying to find out what happened. I was transferred several times and everyone seemed completely clueless. I told them that pet care was and still is an option for me to click on but that the problem is my job I set up is gone now. Finally someone did see the job I set up and apologized but said it was cancelled b/c pet care isn't covered. Now I only have two weeks to look for pet care that I need and I sure as hell will never be using care.com again. I hope the girl that I had arranged was informed somehow that it was cancelled and isn't still blocking that time out. This is completely ridiculous. What if I had not checked sooner. People's pets could literally die from this kind of negligence. If someone thought they had something arranged and trusted the company and then it just deleted a job so the person thought they didn't have to provide care anymore a pet could literally die from that. I would not recommend this company to anyone, ever.

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8:06 pm EDT

Care.com phone calls

The caller has hung up many times on the machine . I am not certain it's really the organization.
It's a 900 number is why. They called this morning and again tonight. This is the UBC, it shows up on my machine like private caller. I never donate by phone if I don't, want to or know you. The mystery caller wants money for the care foundation by phone . They say I have helped in the past. I follow the legitimate site, but not the caller. I think 900 numbers are usually adult content, and a prohibited call. I don't like the so called breast cancer foundation collection either. As they've never helped myself or my family to expect a gift from the annoying calls. They usually leave no message . How professional is that really ? I give in person, I follow solely sometimes and I like sites that govern them. I like a great rating. I have to really know someone. I never give personal information to unauthorized strangers. Thank you.

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Update by Amy G. Davidson
Apr 09, 2019 9:05 pm EDT

I have a few other hang up callers since the Christmas holiday season . I got them from my caller ID . UBC [protected], UBC [protected], Barnesville, Ga [protected], Valdosta, Ga. [protected], WCF [protected], [protected], AT&T [protected], unknown at [protected] and so far that's good enough. These have been rude. If I never gave you consent, don't call. If you can, leave us a brief description on the machine.

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Amy Davidson
, US
Jan 20, 2024 3:48 pm EST

The calls have stopped . I look to resolve and

update the situation eventually .

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10:01 pm EDT

Care.com site subscription terminated for no reason

Two days ago I created an account on care.com. Last night I became a paying member with a 3 month commitment. This morning I discovered that my account was terminated without warning, reason or any other communication. My account had simply been deleted from the system. I did a google search and found that I'm not alone. I did nothing to violate their terms of use as I carefully read those terms after seeing I was terminated to make sure it wasn't something I had done.

I can only assume they have some kind of automated system that flags account on a rather arbitrary basis. It's disturbing that a company that has the audacity to call themselves "care" finds it easier to terminate users while keeping their money than actually providing service. How is this company allowed to stay in business?

I would of course like my money refunded and I'd like some credit for the time I spent identifying and reaching out to prospective caregivers/helpers!

The error shown below is the only communication I received from their "support" team.

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Jean Bulette
, US
Apr 07, 2019 7:20 pm EDT

You have the right to complain to your state's attorneys general who oversee businesses conducted in your state, as well as Consumer Protection Services and file a complaint with the Better Business Bureau. Taking money and providing no service is illegal.

Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

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