The complaint has been investigated and
resolved to the customer's satisfaction

To everyone being hit by this scam. Please file a complaint with the Nevada Attorney General. Use the link below to submit your claim. The attorney general will prosecute this company which has been committing this fraud since 2002. Please file the complaint. The company bets on the fact that complaints will not be filed because they can collect the fraudulent charges regardless (your bank or credit card co. simply writes off the money as a loss even though you get your money back).

You can also file a complaint with the Federal Trade Commission and the Nevada Better Business Bureau:

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