Car Rentalscar hire at london stansted airport in 2016

L Aug 17, 2018

My name is Lubos Sadek, we rented car from you in 2016 at London Stansted airport in 2016 via Ryanair.
-whist we waited for car to be available to us I several times requested you staff about toll fees in UK and was tolled there are not many. In case we are charged fees will come directly of our card.
-on return car was checked and no extra fees were charged.
-several month later email was sent to us demanding toll, which we agreed to pay and "administration fee" of 50 pounds.
-is it your standard policy not to disclose toll fees to customer and then charge them extra?
-why did we not get any answer to our reply to your original email?
-why was this case passed on to Shakespeare?
-does ministry of tourism in UK know about your extra unscheduled fees ?

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