Car Outlet
reviews and complaints

Scammers! How are they still in business? Why because the jews owen it? Or because the buyers are majorities and most don't know better and don't know there rights or have it in them to fight! This company prey off us and get rich!. No return phone calls! They give you the run around. Like transfer you to voicemails of "managers" "complaints departments" "customer service departments" then my favorite they send you over to closed caroutlet businesses! Ohhhh but wait if you have a payment issues they welcome you with open arms. 2 months of this [censored] and still nothing. I finally take the car to the auto shop on archer and ivan a totally dick! He forgot that he is still a employee not a investor, nor does he have a shared stock, this includes the mechanics. After you buy the vehicle they look at you and treat you like garbage! Like repairing the car is coming out there pocket!. The company buys and sells it for triple. Dammm can you keep a customer happy? You can't fix the problem? No! How are they in business? They [censored]ed with the wrong majority! Word of mouth, is all I have to say. I'm going to make it my business has a yelp employee to make sure they respect and not ever take advantage of anyone else. Better yet, not stay in business.

I went in to buy a car (2013 VW Passat )went on a test drive the check engine light was on they said they would fix it before I left the lot, as soon as I left the lot the light came back on with the car running very rough. I told them I was returning the car I was not going to pay $350 on the warranty for them to fix the problem on a vehicle I just drive of the lot. They repossessed the car (2013 VW Passat) 2 weeks later.
When I bought the vehicle the management said I could leave my car (2008 dodge caravan) the following weekend, I left my keys with them in case they had to move it.(my vehicle which was not a part of the sale 2008 Dodge Caravan.) I went to recover my car 3 times that following weeken the last time was with the aurora police the salesman Alex told me my car was at the dealer and I could pick it up but when the police arrived he said it was at another location.so here it is 6/25/2018 and still they have been keeping my vehicle from me. So I'm still paying on another vehicle to another finance company which I do not have and no way to recover. I have lost my job in the process of this whole situation that should have never happened.

Like many shady car companies that guarantee a car for little to no money down and in the long run charge an exorbitant amount. Car Outlet is no exception. Companies like Car Outlet pray on poor, desperate people for a quick and easy buck. Please be aware when purchasing a car from Car Outlet. In all honesty just walk, take a bus take a taxi because in the long run a taxi will be cheaper.

I purchased a car here a few years back and thankfully just finished paying it off. They screwed me over with a mediocre, BS insurance that when I needed it, it didn't cover me and I ended up paying out of pocket. If you can get an insurance elsewhere that is valid and will cover you don't let Car Outlet screw you over with their phony excuse of an insurance that if you're already struggling will certainly land you in the poor house.

At the time that I bought the car I was desperate to get a car, what a fool I was getting a car from Car Outlet. Let me start with, this car ended up costing me after the crazy interest rate (which the sales person said would be lower, he wrote it on the paper, but it turned out to be much higher, like I said I was a fool.) Started paying in 2013 and after the 4 years of finishing paying off a 2004 (it is now going to be 2017) Chevy Trailblazer cost me $20, 000! For a car that is now worth around $2, 500.

Right away I had problems with the car but roughly after the warranty expired. (At the time there was a 90 day warranty if anything was wrong with the car they could fix it.)
-the main lights/beams don't stay on all the time
-the dashboard meters went out and don’t work
-the fans on the roof don’t work
-the cooling and heating suck
-the cooling and heating setting for the back seats doesn’t work
-one of the electrical plugs doesn’t work and never has
-the hatch/rear door doesn’t open or close
-the back window only closes and opens from time to time
- the check engine light always comes on for no reason
-the acceleration sucks, always has
-the 4WD eventually gave out
-they 'forgot' to give us the tool needed to get the spare tire so if you need to change the spare your screwed (I guess the Trail Blazer needs a special extension and lug breaker)
-the car always has some kind of coolant leak
-its rusted like crazy underneath, always has been but time has made it worse
-this rusting caused the freaking tire to just randomly fall off completely one day and were waiting for the others to fall any day because of the rust even though we repaired as much as we could
-this has also caused the uneven wear of the tires

I just want to let people know that if you can just save up the money and honestly just buy a car from craigslist for a couple thousand dollars, you will be better off then buying from a sleazy business like Car Outlet. Please learn from my foolishness/experience and shop elsewhere.