Captain D's
reviews and complaints

The manager was really rude I asked her about my order she had put down extra Fry's on my order and I wanted her to take them off she had the nastiest attitude then she would not give me my regular receipt she gave me just a little piece of paper with my art with the order number on it I waited 30 minutes in line inside for my order first I went through the drive through the drive-through took so long I went inside thinking that would even be better but it wasn't I wish I would not have even went to Captain D's McDonald's is right across the street I should have went to McDonald's I will never go back to that Captain D's again the manager there is the nastiest manager the date that I went 7-29-2019 that's the receipt that she gave me I asked her for my regular receipt she would not give it to me and she gave me this receipt I have never been to a restaurant in a manager act that rude

I was on my way out of town to work and decided to stop and grab food for everyone I had ordered a 10 piece fish family meal and a order of funnel cake sticks. The funnel cake sticks were burnt and instead of getting all fish I had got all chicken it was already to late to phone in since I had come right before the store closed at that time I was out of town so I decided I would contact when I came back upon coming back to town Tanya the manager was rude and refused to help me in any form I have worked in food half my life and I know for a fact that's not how customer service is ecspecialy when I have my receipt as well still I hope to hear news back from u all

We have been regular in-house diners at Captain D's #3748 in Tucker, GA. The timeliness of service has been deteriorating for the past few months. On Saturday, 13 July, 2019, we waited for our food for more than 30 minutes. And there were but a few diners when we ordered. The ice machine over the beverage dispenser was tagged "Out of order." The baked potato was neither hot nor fully baked. Though we ordered our meals for dining 'in-house, ' our food was delivered in styrofoam containers without plates. We had not previously seen either of the servers behind the counter. We are inclined to drive a few extra miles to Long John Silvers in the future.

on sunday june 30.2019 we went to captains ds for lunch .i pay for my meals with a gift card. it was $10.00 on the gift card .and my total was$11.05 . so i gave the cashier the card . and 20.05 to get the 1.05 out she took the whole $11.00out my 20.00.and didnot tell me until i was seated then i look at my change .i went back to the counter think ing she had gave me the wrong chang. she going to tell me that she payed for it with my 20.00. she was to only get a$1.00 out my 20.00 she can not take split payment on this end.why she did not tell me before i pay her.she know that was not right.i do not know if my money is back on my card. my order #0074 her name destint captain ds 205811 my name is Loran Meeks 108 mitchell st itta bena ms38941 [protected] home phone cell phone [protected] thank you

My name is Maria Selby I'm going to complain and again Frieda Lewis add all the staff members racist it's all my daughter honky a cracker I don't get b**** pipe it up on sexual harassment charges I know it was on Amazon true also threatened you with my daughter's [censored] today her sister her granddaughter was in the store or granddaughter works there and the store is victory Portsmouth Virginia I would like to be contacted I she can just giving it against me tell me I'm a crippled leg I'm a b**** I should take matters and I should have taken matters into my own hands tip calling human resources I tried calling her no kobach I didn't call human resources vaginas name is Jeff I gave him the first complete my daughter gave him the second complaint no call back I tried calling today hang up so again I tried to also find out the owner's name so I can speak to him because my daughter does have PTSD anxiety EDD ADHD and they were just writing my daughter making her feel worthless no good trash so if I can be cold back at [protected] I gave my name is Maria S
elby my daughter's name is Nicole Walton my son-in-law's name is Richard Ford the third thank you today they went to work my son in-law clocked in they told my daughter not to they got in there faces tried to jump her if they do not get there jobs back not only is my lawyer going to do criminal charges also civil

I went to Captain Ds like I do every so often & when I placed my order I was Not asked if I wanted to add any Shrimp skewers to my order. I pulled up to the window & there was a sign on the window which Said: If we dont offer to add on some shrimp skewers; Which he did NOT, that what I ordered was FREE ! so I asked the two boys that were at the window that i Was Not asked about adding on shrimp skewers & they just Blew It Off & gave me the total of my order ! I thought it was going to be Free because they did NOT ask me about the shrimp skewers but I was Charged the Whole total of 10.63 which I paid & didnt know why I had to !

I ordered 20 piece shrimp
4 extra Hush puppies
Corn on the cob
Large sweet tea
2 extra pc fish
The shrimp was cold and no flavor ...pups were good...Corn was mush in a stick...Yea was not sweet at all... the fish was watery like it was not done!Telling you...I've ate there 1000s of times and no complaints since I live in Athens...I got home ready to eat and was not pleased AT ALL!
Order# 0180...$15.67... I WoULD like a refund please! Karen Baker... [protected]...

Just returned from my second trip to Captain Ds in Charleston WV on Kanawha Blvd. Monday June 172019. First trip ordered three dinner, one with corn on the cob. Returned home to eat when my husband pulled his corn out, it was a dark brown color and swiveled up like it had been sitting there for 2..3 weeks. It was discussing looking. So after we ate the rest of are meal. I took it back and asked if the would eat that. Reply was no..I'm sorry. I will get you another. They also forgot my crums. No offer of a refund after I had to drive back and forth twice. Which would have compensated some on my gas and time. The corn was not just slightly old ..it was very old. I wish I had taken a picture of it. Theresa Tribble [protected].

On 6/9/2019 we visited the Captain D's # 3816 in Aiken, SC for the "All you can eat Sundays". Order # 0108. We hadn't been to Captain D's in some time, so we thought we would try it. When they brought us our meal, the mac n' cheese looked as though it had been sitting out - dried up and the green beans were cold. We filled out the refill ticket for more fish and shrimp as soon as we sat down. The couple behind us was also complaining, their ticket has been picked up and now they were finished, the refills did not come. Several employees were working the dinning floor but never once stopped and got our refill ticket. We spent $23.96 for two dinners, that's a shame for 2 pieces of fish and about 10 popcorn shrimp. We will not be visting Captain D's again. There were more than enough employees working that should be paying more attention to things like this. When we finally asked them about getting refills, we were told that they were stopping that ad. And then we saw them pulling all the phamplets off the tables that advertise that special. What's up with that?

Good Evening;
My name is Mr. George Franklin Williams II and on 6/1/2019 at 03:25pm my roommate and i went to purchase meals from one of your locations at 2845 Greenbrier Pkwy. SW. Atlanta Ga. 30331.

As i was receiving my order i noticed it was not what i had ordered and when i brought it to the attention of the male with an orange work shirt who had originally taken my order that it was wrong. He than seem to get upset and took my original receipt and went to the cash register and what seem to me he had took out money and stapled it to another piece of paper as to show he was returning my money; but had then went to the back and came back one minute later with my correct order. I am a Security Supervisor and i pay close attention to all transactions and my surroundings. You may want to look into this matter for this individual may be stealing from your company. Below is a copy of the order that was left in my bag with date and time if you have surveillance at that location.
Thank You;
George Franklin Williams II

I visited captain D's in lake, city Florida and was very displeased. Not only was the staff very rude but the service was unacceptable. The food was cold when we received it and there was no starter sauce at the station where they are kept. I mentioned this to the staff and was reassured some would be brought to the table, which never happened. I will never return to the restaurant and let others know how guests are treated there!