Captain D's
reviews and complaints

05/01/2017 in Montgomery, Al. Atlanta Hwy. I purchase two (2) 2 piece southern style fish w/ 2 sides Rice (very old) Corn (to old to eat) and let me tell you it were the worth old fish i ever ate from this place. The S. style fish were very dark brown, This fish were not Southern Style fish i use to eat at C. D's. It seen the oil they cook this were very old or this fish is no good for human consumption. I will contact some one from this franchise for a refund, This is a shame how this place serve and sell this type of foods. From this day i will make sure all my foods from this is fresh and if not so long from a good customer who eat and use to enjoy with family.

The last couple times we have been to Captain D's where we live, It has been really nasty. My husband and I went there last night and it was the most disgusting place we have ever seen. We ordered our food and went and sat down and we could find one table that was clean, the walls are falling apart, you can see the sheet rock because they have wall paper stapled over it. We will not be back The service was not that great it is a bunch of young people who do not care. This location is in Knoxville Tennessee on Maynardville Highway

I went to restaurant on lunch break ordered 4.99 southern fish plate with extra hush puppies when I got to window she gave me total of 5.49 charge me then realized so she wanted card back to charge 5.87 for 2 extra puppies so I said no I don't want you to charge my card again it was only like 70 cents she coulda gave me them hush puppies her mistake but she was like you want me to take the 2 extra out since you don't want to pay but I wanted to pay you messed up so I was like yea just take them off so it'll be what you charge me cause you saying it might be-2 hours before my money back and that's will be a 10 dollar lunch instead of 5 so I guess they got upset cause when I did get order my plate was sloppy and fish was broke up in peices it was suppose to be a whole peice I went the day before and enjoyed it so I went back when I went in the manager acted like she was so surprise she can't believe my fish broke up like that but you back there fixing plates you did that I didn't fall for it for a minute you made my plate ugly and broke my fish up to be spiteful cause y'all got mad cause I didn't want my card ran again when the decent thing to do is not ask the customer for they card back! It's give them lil60 cents and give me the hush puppies it was your your mistake but no! I went there 2 days in a row will never go back cause they thought I wasn't going to look in my plate till I was too far but something said check your food cause she already got it wrong. I work with the plubic and I know you make mistakes but don't break nobody fish up and throw they plate toghether cause they didn't want to get double charged I never would treat my customers that way

Went for lunch earlier this week April 24th to Captain D's at 6400 Charlotte Ave, Nashville 37209.
Saw the 4.99 Shrimp and Fish combo. When I received my order, the butterfly shrimp was about the size of my thumb and my plastic fork was bigger than the fish! Not to say it was all overcooked and brown and the tasted like it had been laying around and put in the microwave to warm it up!
Too bad the food you purchase and expect does not look like what is advertised. See pictures.

Would like my money back cause I am not going back!

Good morning. I first want to say that my wife and I love Captain D's. When we are in southern Indiana or any where in the south we look for our first fixing. We drove out to Cincinnati to attend the Cubs and Reds game. After the game we went to the Captain D's that is in the Xavier campus area. We ordered our regular meals as we always get. But I have to give a negative. I always get the Mac and cheese and Okra for sides. The Mac was cold. And the Okra tasted like it was retried. Not even like we always get. The hush puppies and fish was the same way. My wife went to the counter to let the employee know and she was given negative reactions. My wife over heard the girl telling the other employee that we were just complaining. Thats when my wife came to our booth and said lets just go. $21 dollars and some change gone. But the worse was we couldn't have what we always look forward to. We will continue to dine at Captain D's. Just not at that location. That made just a long ride home. Longer. Have a great week. Thank you.

We were up to order and right off we noticed two different customers were missing food from their orders. As we placed our order there were several different sides unavailable so we settled for whatever was available at the time. At the condiment table there was no ketchup available and for the other condiments no containers were available. The sweet tea was out. The food was good but customer service could use an overhaul.

We ordered our fish dinners for a family of six. When we didn't get what we were expecting, we asked if we could switch it out for what we wanted which was battered fish. We were told that wasn't what we ordered and that it couldn't be switched out without refunding and re-ringing up the order. That would have been fine. We had to have a huge ordeal with what should have been a simple replacement with what we thought we were getting. I have my receipt. With the date and time that we came.

I went to Captain D's on camp bowie and las vegas trail in fort worth tx office 0045 and ordered the special meal with the piece of fish and Cajun shrimp and Order broccoli and extra Hush Puppies. as I eat my third bite of my broccoli I noticed a discoloration from it being old and right next to the discoloration there's a maggot. I instantly felt sick to my stomach and began to puke. I had already eaten about 3 peices of broccoli.

Store #354875 should have been close last night this store had nothing only side available was fries and macaroni no bread sticks only hush puppies no tartar sauce no ketup no napkins. Plus every worker seem to be high they was very slow to comprehend anything. I order the family pack I had coupon also got another fish pack my total was 32.78. if I could have​went somewhere else I would but was press for time ticket order #0509 at store 354875

Purchased a, 3 piece fish meal tonight. Paid 8.91 for 3 piece fish, baked potato and corn. This fish is inedible. Aside from the greasy bad smell, its unappealing. It taste sooo greasy and it's dripping. Very very greasy taste. Making me nauseous from the smell n taste. First time i have ever gotten a, bad meal from here. Too disappointed in it. Need a refund at least..i can not eat this!

3/29/17
As I walked into the restaurant, it took 5 minutes for someone to help me because a young lady was on her phone and they were "slow". I understand its an hour before closing but a customer is a customer. They were rude the entire time and when I received my food it was cold and the fish strips were so small that there would be no filling up. They looked like crumbs. I already received so much attitude from 2 different employees that I didn't bother requesting any type of resolution. They had no personality and they seemed like they didn't want to work there slouched over the counter. I haven't been to a captain d's in years and was so excited. I was so disappointed.

My husband has been ordering drive through from Captain D's Gardendale AL. They would sometimes not put sides we ordered and that was ok but recently they did not include the shrimp skewer that I ordered that goes in the white fish and shrimp skewer. And the manager was condescending when I called his attention. Why do you hire thieves? We will never order again.

My husband and I took my niece and her little friend to the Captain D's in Arab Alabama. We had to walk out! One of the young employees was arguing about something to do with school or cheer or something. She spoke in such a loud tone as if she wanted everyone to hear or notice. She was cussing every other word, using inappropiate language! (MF, F, and GD) The girl cussing had black hair, short and straight and was kinda short in stature. I do not remember but maybe started with an A or E. She was loud, like intentually loud. When another employee tried to hush her, she said, and I quote, (I don't care, I'm f... pissed!) At that point we left and went next door to Arby's. The young girl saw we had 2 children with us! I dont even care to hear it but I sure wasn't going to allow the children to continue to be exposed to such. Somebody needs to talk to these younger employees because there's no need for all that!

I went to Clarksville Indiana Captain D's tonight and when I got to get my turn to order I was told it would be 5 or 6 minutes before they could take my order. Then I ordered the 10 pieces family meal and I ask for cole slaw and fries and hush puppies. He said I get 2 more sides in addition to the order. I said green beans and okra. I live in Borden so its an easy 25 miles one way. I did not check my order. I get home and there is no coleslaw and no fries. I called Tim (4001) the manager and he said to write his name at the top of receipt Tim 4001 and I can go back and get fries and coleslaw. I never want anything for free but it took me close to an hour there and back and to be able to come get my fries and slaw that I paid for isn't good customer service! It just isn't. My 69 year old mom is fixing fries here at home! Wow make things right cause we LOVE your restraunt! Make it right please... Thank you Lisa Yates 10285 E. Daisy Hill Rd. Borden Indian [protected]

My husband and I visit Captain D's #211 location in Richmond, Va on a regular basis, but lately the quality of food served there has declined. We've had issues with the quality of the shrimp - size is smaller, more breading. Last night we ordered one oyster dinner and one grilled salmon dinner. My husband had the oysters two previous visits, and at that time thought they were very good, but last night the oysters appeared to be large (see pictures). That was not the case, they ended up being very small and covered with a large amount of breading - much more than in previous cases. He showed two of the oysters to the manager, asking him why Captain D's had changed the amount of breading on the oysters, and if the oysters were frozen - not fresh. The manager did ask if he wanted anything else, but by then my husband wasn't interested. My salmon was burnt on the outside (picture of salmon attached). I did eat some of the salmon - inside part. My bread stick (usually very good) was filled with oil and over cooked (picture attached). My husband with not go back to Captain D's for oysters, and if that is they way the cooks are taught to grill - I will not order anymore salmon. I also used to order shrimp dinners all the time, but no more, there is more breading then shrimp.

[protected]@verizon.net

Well we go to captain ds in Morganton Nc every wk or every other wk and when we do go it's usually my dad, kids and some of my family well every time we go we have to tell them to cook the fish longer because it isn't never done it falls apart and it just isn't done today we went again and we told them to cook the fish longer so the one that took our order told the cook and she said ok and we got the food it wasn't done again, and every time we go the manager name Mary Pegg she isn't friendly at all she's just really snobby every time we go in their she's like that. Well today it was cold in their so my son which is 7 yrs old went up to the counter and asked mary if she could turn the fan off because it was in high and it was freezing in their so mary said no so we had to move to a different booth which was really rude of mary. So if you could please make that restaurant better I would greatly appreciate it and please talk to mary and her employees Thank u

On 3-3-17 at approximately 1:15 pm my employee went to Captain D's on Atlantic Blvd in Jacksonville Florida. One order was given with two dinners and one drink. The order was #119. One side was incorrect on each order and the unsweet large tea was sweet. This in unacceptable service. This means that of 7 choices to be made (entrée + 2 sides X 2 and one drink), 3 were wrong. That is a 43 percent error rate. I think you will agree that in any business that is an unacceptable mis-fill rate. I wish I could scan and send you the receipt but the ink is so light it in virtually unreadable.

As I also own a business, albeit a small one, I want to know when my employees are not doing an acceptable, let alone a good job.

Sincerely,

Denise Stiles-Yount
c/o Preston Pharmacy
6022 Atlantic Blvd
Jacksonville, FL
32211
[protected]

I am writing to complain about the service I received at the captain d's in Perry Ga. I went in at 6:55p to redeem an order that was previously wrong, I waited over an hour and I had to go up to the counter to see when I was going to get my food after seeing others who came in after me received their food. My order Wasn't even put until I complained about seeing others getting their food. I was an hour and fifteen minutes by the time I walked out of that restaurant...that is totally unacceptable.

I am complaining about service I received Feb.26th at 7:00 pm from 3715 nolensville rd. Nashville Tn 37211. the young lady that took our order was very rude and when ordering she never asked anything else And we didn't receive a total. she seemed to have a attitude and did not want to be at work. When we got to the window she seem to be upset talking to another young lady. She walked away from the window and never returned we sat in the drive thru for 4 minutes then we just pulled off. Me and my husband & family come to this captain d's all the time and this is the worst service we ever received and we didn't even recieve food. The young lady never gave her name she was african American.and no receipt bc no food. We are so dissappointed but we hope this issue is resolved.

My family and I visit the Captain D's on Sycamore View in Memphis Tennessee state 20:40. Store number 354865. This is the second time I have been told that I am unable to use two different gift cards at one time and only at this location. Each time the cashier is Amiya and she is receiving directives from her manager whose name is unknown. Everyone knows that this is my favorite restaurant so I receive a lot of gift cards; but it saddened me to know that I am unable to use the gift card when I desire, instead I have to spend my own money. This does not demonstrate good customer service at all, especially when the customer have to drive to another location and order to use more than gift card in the same transaction. I am requesting that this location is made of aware that more than one gift card can be used in the same transaction on All Shifts.