Capitec Bank
reviews and complaints

Hello Peter, I currently live in China but I am a South African citizen and I am an English teacher in China, so as I am trying to make a few transactions on my capitec account I discover that my account is frozen, and then I decided to call capitec bank head office and I was informed that they froze my account because I did a transaction in China, of which I did and I have been doing that for the past years using my capitec account without any issue., now suddenly they froze my account because they think I'm a criminal and they have decided to spy on my account! Worse part is that I have been using the same account for many years without problems whiles I'm here overseas! I'm told that I have to go back to South Africa so that I can access my money, my hard earned money that I've worked so hard for! I'm told that I won't have access to my own money! I am upset and I am stressed to the core, I can't believe this.
My email address is: [protected]@icloud.com
SZ NHLANGULELA

Hi I was scammed R53550 from the guy thinking I was buying a stand at hammanskral I paid him via internet banking from my standard bank to capitec my name is Cathrine Mapule Mokoka my account no [protected] and the guy account no is [protected] which I reported the same day I've deposited so that they can freeze the account I've opened a case but now to my surprise they say capitec wants me to do a court order for me to get back my money I went to the police station they told me they can't do a court order as they still investigating the case, I want to know how can they need so much as they can see that is my account I gave them an avidavit and case no 458/08/2021 but still I didn't not get helped from capitec I just need them to deposit the money back to my account

Hi I'm pumeza maki I'd number [protected]. I'm a capitec client for more than 15 years, my account number is [protected]. On the 7th of september I mistakenly transfered R10.000 to the wrong person whose phoner is [protected]. The number that I was supposed to transfer the money to is0744952957 Ms Mavi. Immediately after the mistake I phoned capitec head office buy up to today I've not recieved the money back

I had a complaint at capitec by loosing money through send cash via their app of which I did report to them in time and it's been almost 3 months but still no resolution of my complaint I even think of changing the account to a better bank because I don't feel safe anymore with capitec. I don't trust this bank, and I will make sure I spread the word to my community not to trust capitec.

On this day the 5thof August 2021 I visited the Maponya Capitec Branch to deposit money. Now, because of the riots that engulfed our country, the branch had only one ATM functioning, I was guided by Capitec's employee to join a queue leading to the tellers inside so I can make a deposit. Unemployed as I am, I need every cent I can get, I was charged R64-75 ADMIN FEES which had I known of this I would have stayed in the queue leading to the ATM and avoided the bank FEES. I require a refund of this amount. Please assist.

I tried to withdraw funds from my forex broker into my capitec account with account number [protected], after waiting 2 weeks capitec requested me to call them and i told them it's my money from my forex broker, i funded the account using fnb, they then notified me they could not process my money until i got evidence from fnb showing i funded the account myself and also a letter from my broker, i needed the money urgently so i requested them to reverse the funds and i could withdraw using fnb, my money was returned short of 30usd and was told merchantile bank(owned by capitec) charged me the amount, i didn't even know capitec uses merchantile bank and was not alerted that I'd be charged for the reversal of the funds, had i known that the bank was going to be taking half of my money in bank fees i would have instead opted for sending them the documents they required, i have been banking with capitec for years and trusted them and it was the bank i recommended to everyone but after this im very heartbroken.

Good day,
this mail was send numerous times from last year, in March they send will come back within 45 days, but still no reply
I've contacted you previously and you could not help due to the 240 days no refund.
There must be a way to get the money back, I did not know the place was going 'down'.
I've spoken to a lady who paid before me also from Capitec and she was helped, will get money back.
R23 356 was deducted from my credit card.
I always pay my 'stuff' going to and from Capitec.
I'm at wit's end.
The money I've paid was not mine alone., I need to get that money back to my daughter which she borrowed to pay for the holiday.
So please try your utmost best to resolve this problem.
I will keep trying and send mail to get help.
I will pay the R160, please resolve this.
This was send in Feb this year.

Hi, yesterday Capitec debited two amounts for my loan. They reversed one, but said they are keeping the other amount, because I had no arrangements, which isn't true. I am stressed. They put me on hold for like 23 minutes, after which the line went dead. I need that money urgently. They were only supposed to debit R300, not about R1800. I have had an arrangement each month for R300. I am on Disability till end January 2022. I have two kids. The amount they kept is my transport money for my child to get to school. I urgently need that refund.

You think all the money that is in our bank belongs to you. When you feel like deducting you just do as you please.

I will close the bank account and bank somewhere else where they respect clients. Lindiwe started a conversation as if she will help and fail to do so. After asking me long questions she tells me to get a letter from the company.

We will get help someowhere else if you guys do not see the need to help us.

Good Day,

I received a forex payment from the UK provided them with all the information possible. It was done by a urgent transfer and previously it was done smoothly. this time this is not the case. The call centre and controller just said its out of their hands and don't do anything to get the payment.

According to natwest the payment was not pending and its between capitec and the intermediate bank first rand.

I have now been waiting 10 days for money to clear which capitec cant find and im irretated and frustrated that capitec does not deliver better service.

On the 30 April 2021, My phone was hacked & all my bank accounts were overdrawn (Capitec R33 000 & Nedbank R11 000 recipient being unknown Capitec Client with Capitec Account.
Nedbank forensic investigated they case within 14 days & manage to convince Capitec to pay me money which was withdrawn from Nedbank account to thst unknown Capitec recipient.

Up to this date I am still taken from pillar to post having to explain my incident every time I make follow up at Capitec bank, I don't even have anything in writing if you need a feedback you go inside the bank in order for the consultant to make a follow up.. In short Capitec bank is You pay peanuts you get Monkey Service… From M Raleswinga (Pretoria)

On the 21st May 2021 I mistakenly paid a wrong beneficiary a some of R1300, I then went to a Capitec branch Platinum Square in Rustenburg on the 01st of June 2021 I was serviced by Sabrina who logged a call and escalated the query to Standard bank for the reversal, I kept following up on the query being given deferent numbers to call by Capitec, On the 07th 0f June I called Standard bank myself I was told there is no communication from Capitec regarding this query they adv that I need to ask for the escalation communication from Capitec, I the fore decided to go to the nearest capitec branch to ask for escalated information I was denied the information instead they gave me a refence no #83546573 no explanation or what so ever I ask for the manager because all I wanted was the prove that they indeed interacted with Standard bank up to date I only have the reference number, Today I called Interbank Capitec I spoke to Motlatsi she checked under my profile and told me that the matter is still under investigation and I will be only getting my money by the end of June because the consultant who first logged the query did not log the query correctly and that the query was sent back to her to rectify, I am not happy with the feedback from Motlatsi as I am in need of the money I don't even have money to go to work. I want capitec to reverse my money as in yesterday because they have all the information they need and I am not gonna suffer because one of their staff members did not do the work properly. Please assist in getting my money back.

Regards
Thami Mayekiso
cell:[protected] email:[protected]@meschem.co.za

Called in the call center regarding transactions that went off on my account to the amount over R1 000. Was told the matter will be resolved in 7-14 working days. Called in after the time frame given as I was not receiving any feedback from Capitec but was told to please give it 30 working days. Today I call in to a very rude consultant telling me that he cannot keep explaining that the matter could take over 30 working days without an actual time frame of when feedback can be given so I asked to please speak to the Line Manager who said his name was Fahem Hendrix who was even more rude and without actual help to my query. Having not understood when this matter can be resolved I am asking that Capitec please call me back to provide me with a resolution to my problem.

In 2020 I apply for the credit relief from capitec bank as I was not at work due convi19 we had agreement with capitec that I will pay 500 but now I cannot apply for loan as I do not qualify but last year idid a paymnet of 30000 as soon as a was back to was and clear all the arras with capitec the loan I took form capitec was 54 month but I will finish befor that time as apay more money last month to clear my name can I get explanation a bout how do you treat your client as im not happy wiht capitec now

I sent money last month of 27 February 2021 amount of R3550 to this number [protected] by mistake I suppose to sent in this number [protected]. So I report in capitek branch, they said can't help m coz the cell number of the client is off, so after I call the drecer agent [protected]) to check that person and they said that person is past away in 2010 and his name is Joseph dube ID [protected] and now the number of that person is invalid with capitek so I need help I want I want my money back. My cell number is [protected]

You debited R999 from my account on what reasons? I never subscribed to that. Please pay me back my money

Dear sir /madam

My name is Dumisani Chambale from tembisa, i'm writing this email to inform capitec management that i'm not happy about what happened on the 6 february 2021 at megamart branch

I sent my wife to capitec to update her daily limit and when she gets there she was sent to SELLO (capitec employee) to help her, sello asked my wife if she is having a capitec app only to find that she wasn't having it. Sello asked my wife to give him her phone so that he download it for her. but sello didn't do what he was supposed to do. he took my wife's number and also save his number to my wife's phone. And then after he started calling my wife and also sending her messages on whatsapp while we are around megamart shopping centre

When I went to capitec to find out if that's the way capitec works, sello didn't refuse anything but his manager failed to sort out this issue, so I did address this issue to my lawyers. They said they want to sue capitec but I told then to wait, i'm not happy, I want this issue to be solved as soon as possible. Before it's too late, i'm about to sue capitec

For more information call [protected] (All proofs are still available)

Your agent response will be highly appreciated

To whom it my concern

I received a text message saying my credit facility will expire end November and no where was it mentioned that I owe an amount as I never used it in the 6 month I had it.
Credit facility account number:
[protected]

Out of the blue I was starting to receive text messages that i owe an amount of R35, being a Capitec client for many years I would have appreciated someone contacting me to tell me why I owe this amount as Capitec normally debits my account if I owe anything.
I have never even missed large personal loan payments so why would I don't want to pay an amount of R35?

I tried to pay the R35 from my Capitec account but credit facility option on my banking account was already inactive and I could not make payment to the access facility account.

I on my own account contacted Capitec call Centre and ask them to take the R35 off from my account.

I got a credit report recently and I'm listed as a bad payer for Capitec "missed a payment" this is unfair to add this to my credit report for R35.

I need this to be taken off asap as I am not a bad payer. Never in my lifetime with Capitec have I missed a payment but to get bad report for a missed payment off R35 which I myself had to contact Capitec to take and there was money in my account is unfair towards me.

If this is not sorted I will move my account to another bank.
I also am getting declined for a new access facility because of a "missed" payment of R35.

Please can you urgently advise me what Capitec will do.

My account number is:
[protected]

My ID number:
[protected]

I also have x2 Capitec savings accounts for my kids as well as another joint account with my partner.
So in total I have x4 accounts with Capitec.

I trust you will resolve it and that Capitec allows me for a new credit facility.

Thank you
Magriet Coetzee
[protected]

Once again I checked my balance this morning before going to the shops and saw that Capitec had taken off a loan repayment instalment before the 25th which is payday.

This is the 6th time that this has happened & I have truly had enough!

Every time I have to phone the bank and complain and then the money gets reversed, but then the instalment doesn't go off on the 25th and then I start getting messages from the bank!

Then I have to phone them again to tell them to take the instalment!

What in the world is going on at Capitec?

Is this how you save on fees, by taking clients' money before their authorised debit order dates?

There is a reason as to why a client sets a specific date for debit orders to go off!
You simply can't take the last of a person's money just before payday - Madness!

I'm truly fed-up with Capitec and will now take my business and accounts elsewhere!

The Capitec Bank consultant said Futseg"([censored] u) to me (the client).

Dzile was the guy in the front giving out tickets. I went to get a proof of account, Mom went in first to make transfers to 2 people, after I had finished printing out.. there was probably 4 clients in the bank, Mom sitting on the chairs waiting for her ticket to be called, she asked me to clarify the account numbers as she had mixed them up. As I set on the 3rd chair (keeping social distance) Dzile came shouting at me to get out since I was done with printing out, I asked him to give me a sec because Mom is confused, he rudely told us (Mom &me) that we were suppose to do that outside, we started arguing because I only needed a second to clarify but he wanted me out.. I told him he's being inconsiderate I wasn't gonna take along time, on my way out leaving Mom confused... Dzile said"ay futseg" ([censored] off) I have never been so shocked in my life, I never expected that language from the Bank consultant... I managed to take this picture as he stood arrogantly in the middle of the entrance with hands in the pockets