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4.3 5156 Reviews

Capital One Complaints Summary

173 Resolved
849 Unresolved
Our verdict: With Capital One's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:34 pm EDT
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Capital One Fraud Charges against my back account

I have fraud charges against my back account and Capital One refuses to overturn and resolve the issue. I have had the same bank account for almost 30 years and have never had this problem before. Now I have placed the account on hold because they are adding overdraft fees on these fraud charges against my account. I demand something be done about this. Its not fair for a consumer to have fraud against their bank account and Capital One assist in such actions. We as consumers should be protected by our bank not be used in a fraud scheme. I have even gave Capital One proof of the fraud. One just has to google the company.

Desired outcome: The fraud money against my account be removed. And a apology from Capital One

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12:02 pm EDT
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Capital One Capital One Credit Card

I recently came back from vacation with my family. Prior to leaving, I received an email from Capital One advertising their card offering 5% cash back on hotels and rental cars while traveling. I called Capital One directly to advise that my family had a vacation booked and that we were leaving in a few days. I wanted to know if I used the card to pay when I arrived, would the resort qualify for the 5% cash back. ($1785.00 purchase) I was told yes that it would qualify. After coming home from vacation, my account did not receive the 5%. I called and was notified that I needed to book the vacation through the Capital One Travel site in order to receive the 5%. I advised that I was not informed of this information prior to leaving for vacation. They did not take any responsibility for the customer service rep giving me false information. They advised me that if I searched under their website, I would have known that. They said there was nothing they could do now that the transaction was already made.

Desired outcome: I would like a refund of the charges because I was misled by the company in order to ensure I used the card for my vacation purchase. At the very least, I should receive the 5% cash back I was led to believe I would be receiving.

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9:32 am EDT
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Capital One Credit card fraud dept.

A few months after my husband died, I was scammed and gave out my capital one card info. Fortunately it was only $100 charge that I am responsible for to date.

I immediately called Capital One after realizing what happened and reported what had happened. They had me send in a copy of my drivers license through email. I did this at three times and they still say it is not clear enough to read the code on the back. I've sent in two copies of the same id by u.s. mail and still they are saying it is not sufficient. Then after harrassing me about this for five months, they are saying because I willingly gave out my credit card information, they will not refund my money.

Is their anything I can do to get my money back?

Desired outcome: Money returned

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8:55 am EDT

Capital One Credit card

Sir/Ms, my name is Gary Prager. I have a checking, couple of savings accounts and a credit card with your bank. In one of my accounds I have in excess of $400,000.

My primary bank recently would not waive an annual fee for me which they have done in the past. For many years I utilized that card frequently with significant purchases/charges, (= record keeping). Never a late payment, often early.

So I decided to go with you Savoy 3% reward card. I applied and was denied. First time in my life I was denied a credit card. 811 credit rating and I remind you, "excess $400,000"

So as a result of that denial I will now be relocating that $400+ to another bank.

Just thought you, and more specifically the [censored](s) who denied me, would want to know that.

Thanks

Desired outcome: Just a suggestion... Maybe your credit card review process to be tinkered with

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8:37 am EDT
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Capital One Purchase adjustments

I reported possible Identity Theft and the theft was by Capitol One. I simply reported possible identity theft. I NEVER REPORTED ANYONE! I just wanted to change my card. Capitol One comes in and selected individual transactions and tells me these merchants have been identified with Identity Theft and you have been reimbursed. You will receive 623.00 credit to your account.

June 24, 2022, I called to question a couple of charges and to request a new credit card. Capital One contacted me and told that there are numerous fraud charges on my account statement, and I will be reimbursed. I did not report these charges; this was their assessment. I assumed Capitol One knew what they were doing. After all, this is their job. Later, on Jul 12 and 13, I saw multiple purchase adjustments where the charges were reapplied to my account. So, I reviewed my at-home ledger. I never reported the charges as fraud.

Capital One then tells me that these were valid purchases. I never reported these charges as fraud. All of these charges were listed in my at-home ledger. I never would have reported these as fraud. This is ridiculous! I believe there is some sort of language barrier between your clients and your employees because it is very difficult understanding them while speaking to them on the phone. Now, even items I never reported as fraud and have returned to the store are listed as purchase adjustments.

Once this is cleared up, I am canceling Capital One and I want that 98.00 annual membership fee refunded (May 16) for Walmart Membership. This is where this all this began. I believe the Walmart employees and are at the root to all of this.

At this point, I do not trust this account, Walmart or Capital One.

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10:38 pm EDT
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Capital One Deactivating card cause the "system" detected fraud for charges I made

I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I go through all the charges and verify they are from me they say I can use it. I try to make the purchase again still declined I call back again and was told the system detected fraud and deactivated the card a few days ago. They never called emailed texted nothing just waited until I tried to make a purchase and call them to see what's going on and then tell me it's been deactivated a few days ago. I told them I just talked to someone they said it was good to go now they say nope we have to send you another card even though I confirmed every charge. They don't even know what's going on one says it's able to be used since I verified every purchase and the other saying it's been deactivated for a few days now. They can't even get their stories right. The deal is that if I made this purchase today I would receive a $600 discount I told them that and asked if they were going to credit me $600 since they just screwed me out of that since I'm not able to make the purchase today they just said nope not their problem the system detected fraud so not going to do anything but send you another card. I have auto pay set up on a lot of accounts with a couple coming up in 2 days but the new card won't even get here in time plus now I have to go through and change the card # on all the auto pay accounts set up.

Desired outcome: Credit me the $600 I lost out on because that they screwed me out of

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3:32 am EDT
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Capital One Restriction on credit card account

Payment was posted to my account from someone I don't know. Have called Capital One and they don't understand. There has been a restriction placed on my account. Want payment returned to owner and restriction removed.

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10:05 am EDT

Capital One Late payment fee

Yesterday 7/15/2022 I got an email that my credit card payment was past due. I DID NOT receive a bill in the mail. I immediately tried to go on line to pay it and couldn't get on the Capital one site so I called capital one. They kept me on hold for a long time saying they were checking to see if they could take it off, when they came back on they said no they could not remove the late fee. I did not receive a bill and don't feel I should have to pay a late fee and then the online site not accessible. Very dissapointed with Capital one.

Desired outcome: Would like the late payment fee refunded since Did Not receive a bill in the mail.

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2:59 pm EDT
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Capital One Credit card

I was a victim of credit card fraud and capital one claims to have a zero fault rule but after wiping away some of the charges they claim I am still on the hook for over $3,000 dollars. This is unacceptable and I should not owe what somebody charged on my card because they stole my number. My name is Nicholas Tones and I have been an account holder with them for years. The fraud is from July 2021 to January 2022. They did erase about 11,000 of the charges but claim I verified the other 3,000 which I never did

Desired outcome: erase 3,000 of fraud credit card debt

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nonyabiz123
Haxtun, US
Jul 18, 2022 8:07 am EDT
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I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I go through all the charges and verify they are from me they say I can use it. I try to make the purchase again still declined I call back again and was told the system detected fraud and deactivated the card a few days ago. They never called emailed texted nothing just waited until I tried to make a purchase and call them to see what's going on and then tell me it's been deactivated a few days ago. I told them I just talked to someone they said it was good to go now they say nope we have to send you another card even though I confirmed every charge. They don't even know what's going on one says it's able to be used since I verified every purchase and the other saying it's been deactivated for a few days now. They can't even get their stories right. The deal is that if I made this purchase today I would receive a $600 discount I told them that and asked if they were going to credit me $600 since they just screwed me out of that since I'm not able to make the purchase today they just said nope not their problem the system detected fraud so not going to do anything but send you another card. I have auto pay set up on a lot of accounts with a couple coming up in 2 days but the new card won't even get here in time plus now I have to go through and change the card # on all the auto pay accounts set up.

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nonyabiz123
Haxtun, US
Jul 17, 2022 10:35 pm EDT
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Mine is the opposite there was no fraud but the system detected some for some reason they deactivated my card didn't let me know about it I still wouldn't know about it other than trying to make a purchase today which if I made today I would get a $600 discount on and was declined so I called them to find out why. Even after verifying all the purchases were from me they'd send me a new card since they had already deactivated mine. I told them to not bother sending me another card and to eat [censored] I'll just use a different card for everything instead of them.

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6:29 pm EDT

Capital One Referral

I’m referring people and not getting the bonus, when I call they give me the [censored] answer of the link works and one of the criteria wasn’t met, which based on the 3 criterias it isn’t true . All the criterias was met and yet still no bonus, this happened for both my referrals, I’m livid with capital one and will share this in my social media as this is a scam for you all to gain customers

Desired outcome: I want my referral bonus of 25k miles credited to my card, my email is [protected]@yahoo.com

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12:27 am EDT

Capital One Capital one

I Receiving debt cards that I don’t even have any accounts in 2020 . Then another debt card came in June 2022 I never had any accounts with them & then 2 weeks later also June 2022 I received 14 envelopes with different account numbers that they closed in my name that I never opened up.

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4:59 pm EDT
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Capital One Fraud on cap 1 quicksilver visa ending in 8329

​I must put this in writing as I have gone through 3 different fraud alert persons, i.e., Milton (6/24/22), Willow (7/9/22) and Lezille (7/9/22).

My card number was changed, I know this because I see a different 4-digit ending number on my account. With my initial contact with Milton he was changing the card (done), sending it to my vacation address (181 Dunham Ave, North Bennington, VT 02257) and checking on the fraud complaints and then sending me an email when the card was sent and the fraud problems were resolved. I never got the card, I never got an email. Frauds still being charged.

I called again today 7/9 speaking with Willow giving her the same info. She looked it up and saw that the card had been mailed but since it had not been received by me would put a temporary hold on on the card. I expressed concern about my various accounts that automatically charge to this card. Would these not be accepted? What would happen? She left the conversation and there was no one on the other end. I kept saying hello, hello till finally Lezille picked up and I had to give her all the info again. She assured me Cap 1 would take care of everything for me. She told me the card actually had never been mailed. I asked that she not do it now as I will be moving on in a few days so will not get to me in time. I told her I would call when back at my permanent address and it could be sent to me there but not until then (my mail is being held by usps). I went into questioning about my fraud complaints as I saw I was still being charged for them. What had been the result. Because she needed to take all the info down again I was guessing nothing had been done. I was giving her a long convoluted explanation of the problem with the two ongoing Keto charges and the phone went empty again eventually disconnecting. Please what is going on? No one calls me back. No one sends me an email. I am frustrated.

Please, this is important and I can't keep calling if this is going to be the no-result.

CHARGES IN QUESTION:

6/21/22 Interest Charge:Purchase $2.68 (this was the second time charged by them--Cap 1 alerted me to the original charge which I answered that it was fraudulent) Why was this allowed again and why haven't I been reimbursed for either charge-- I don't understand.

6/17/22 BUY KETO NOW $24.98

4/29/22 HOLLYWOD KET FIT $31.98

(These are both the same source who have been sending me product which I promptly return and ask for them to cancel and to give me a refund. I have never heard back from them and they keep charging me -- there is only a PO box -- no phone results -- first PLEASE BLOCK THEM -- then Please try to recoup my $)

I REALLY like a resolution. If someone could PLEASE get back to me, it would be appreciated.

Many thanks.

--

Lynda Kenney

62 Leroy St, #4C

NYC 10014

917.776.2293

Lynda.Kenney.[protected]@gmail.com

dob: 08.09.1948

ss end: 2486

Desired outcome: cancel frauds and refund me -- I would like a response

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12:12 pm EDT

Capital One Disputed 900.00 charge for non receipt of merchandise and they closed the dispute!

Everytime I call I get someone that barely speaks english. I was charged 900.00 on April 05, 2022 from a merchant in Bourbonnais Il. Never received the items. Cancelled the items. Was told I could return items as long as the dress was unaltered. I never ever received the items. I cancelled them before I ever received anything as I was told I could do. I never received or signed a refund policy or statement, I was never told all sales are final, I was never verbally told about a refund policy or statement. Capital One transaction dispute department credited my account back the 900.00, then put it back on my account, took it off once again, then placed it back on my card. The merchant lied and gave written notice that I left the store with the merchandise the same day as the transaction. This is fraud, they are lieing.

Desired outcome: To be refunded for non receipt of items.

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1:36 pm EDT
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Capital One Changing name on my account

Hi -

I called Capital One Customer service twice to change the name on my account (name changed due to a recent marriage). Both times, the customer service rep informed me that they would send me an email with a secure link, upon which I could upload the requested information (W-2, Certificate of Marriage, etc.). Both times, the email did not come. The email address that I provided is the same email address that is on my account.

This is ridiculous and time consuming. It's a BASIC request and it shouldnt take this long.

Desired outcome: Send me the pertinent email to: [protected]@yahoo.com. If that's too much of a lift, send the pertinent text to [protected].

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10:25 pm EDT

Capital One Credit card payment timelines manipulation

Capital one discrimination by time zones. Payments that are paid by 11:59 any time zone in the country you live should be still on time; not eastern time rules of dictatorship. Instead they are looking to manipulate the customers all on the west coast to getting late fees by there foolhardy rules.

When I called, Representative would only take payment for the next day, then by forcing a late date they expect fees.

Desired outcome: Except payments made, by the minute called on date due not manipulating time zones forcing late payment fees

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1:54 pm EDT
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Capital One Cease and desist with the live mark

Cease and desist with the live mark John Lawrence Rizzotto Jr and address in care of 4921 se pompano terrace Stuart florida 34997 you do not have permission to use the live mark John Lawrence Rizzotto Jr this is an unlawful solicitation with the live mark.

Thank you John Lawrence Rizzotto Jr

This has been filed with the consumer protection financial burea. consumerfinance.gov

Desired outcome: Stop all solicitation with the live mark and remove it from capital ones system.

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Update by All rights reserved
Jun 21, 2022 3:21 pm EDT

Stop using the assumed name and live trademarked John Lawrence Rizzotto Jr I have written this up three times next time my name is used I will be filing in the district court of palm beach with trade mark infringement and extortion of social security and birthcerificate. I am a national registered in the post master office. The U.S treasury is notified, the state department is notified, the attorney general is notified I have a live trade mark, assumed name and American political status with affirmation of credentials on file. You are transgressing on a national sovereign I have the fees of notice to intent on file with capital one from my assembly and the next time I receive anything from capital one I will be taking you to court. I have the cfpb.gov already on file with alll the documents cease and desist you are violating the privacy act in common law

John Lawrence Rizzotto Jr

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2:01 am EDT
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Capital One Website

Brand new Samsung Galaxy A13. Your system states my browser is out of date. I find that hard to believe. I need it to work in order to login and, pay! Please resolve this issue.

Desired outcome: Fix Your Site and allow me to login on my brand new device, please.

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3:08 pm EDT
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Capital One Credit card

i rec notification that i had been approved for a credit card. I have never recieved a card from you. However you do show i have an account. i have called your so called customer servive many times to no avail. sent you a letter no no avail. what is wrong with your company? Arnold Ramsey 74 Red Gate Dr Little Rock Arkansas cord number ----,----,----,8839. Just very curious WHY?

Desired outcome: RESOLUTION

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10:51 am EDT

Capital One Denial of credit card

I have been trying to get a capital one credit card and i keep getting denied while my son has as much debt as me and a low credit score but he got approved but you want to deny me. June 10 2022 today i want something done about this.as soon as possible

Desired outcome: I want something done and to be treated fairly and to get the credit that i deserve. I said everything i had to say now start taking care of it.

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12:30 am EDT

Capital One Several requests for a credit line increase on capital one credit card

I had gone through and 'graduated' with freedom debt relief. The very first card to offer credit was that of Capital one.. but I was having to fund $99 in order to get this card.. they allowed $200 credit.. woopdee doo right? okay well start from the bottom and build and prove my credibility.. since then I have gotten 6 other credit cards.. 5 times the credit allowance.. not at any time did I or have I defaulted, or have I been late.. in fact I'd pay off my card, and upon use, would pay more than the miniums.. I have at least 3 times requested a credit line increase.. via online after logging in twice.. by email, by chat.. but at no time have I ever had a decision or response. I dont understand this.. I paid 50% of the allowance of credit to begin with.. this remains the absolute losest line of credit out of all my creditors.. and nobody is replying.. what is the issue here? why is capital one.. having acquired this creditor in Sept of 2020 not helping me with increasing my credit line or more importantly even responding to my repeated requests for an increase.. what is the major malfunction.. I am writing because I find no excusable reason for this

Desired outcome: increase my credit line !

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Capital One Customer Reviews Overview

Capital One is a well-known financial institution that offers a wide range of banking and credit services to its customers. The company has received numerous positive reviews from its customers, highlighting its excellent customer service, easy-to-use online banking platform, and competitive interest rates.

Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.

Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.

In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.

Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.

Capital One In-depth Review

Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.

Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.

Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.

Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.

Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.

Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.

Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.

Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.

Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.

Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.

How to file a complaint about Capital One?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:

  • Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
  • Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
  • Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
  • Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
  • Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
  • Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
Remember to include relevant dates, transaction details, and any other information that may support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint against Capital One on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Capital One representatives, so it's important to stay engaged and respond if necessary.

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Contact Capital One customer service

Phone numbers

1800 481 3239 +1 (877) 383-4802 More phone numbers

Website

www.capitalone.com

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