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1.4 118 Reviews

Canon Complaints Summary

11 Resolved
107 Unresolved
Our verdict: If considering services from Canon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canon reviews & complaints 118

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5:42 am EDT

Canon Customer service sucks

The representative is the worst person i've ever called. He picked up the phone, said heyyyy and say nothing. So I introduce myself and he said what do you need. Is it kind of a joke?
I explained my situatuon and he keeps asking about some numbers. But I don't understan what number he's asking. I asked him back, he started to yelled at me several times keep asking about the number. I'm not deaf. I just don't know the number you are asking. You should explain what the number you need. You need my phone number? Device number? You should explain. There're bunch of good electric products in this world. I would never buy a canon so that I don't need to attach canon customer service.

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2:12 pm EDT

Canon Pixma printer

Since before Christmas I have been trying to get information from the USA not realizing there was a Cndn. Site that could help. Because I would be temporarily working I purchased a small printer from Walmart on sale. The model Pixma TS 3375
Since approx. 10 days into use the constant message was E 6 or message for message was E6 /E1 same for color thinking recipient would not know I was sending purple or Brown...
I tried shaking cartridges there was not even a faint sound indicating ink was surely dried up.
It is not for people of Quebec to line up at this time to do returns to Walmart.
I want Canon to take responsibility for this damaged product that I can only image was rewrapped for a suspecting client to stupidly buy. And try to get to work on her own because we cannot have help in our dwelling and I can longer afford to put on my USB key and print away from home.
What are you going to do about it?!
Thank you in advance of your response
Lilli McGaw

Desired outcome: Help

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12:14 pm EDT

Canon PIXMA G4210 printer not printing black ink

I purchased my PIXMA G4210 tank printer 07/17/2020 along with the CarePak. In the last few days, I have attempted to call Canon Support [protected] multiple times. I have attempted to fix the problem myself by downloading new drivers for the printer, as well as Acrobat Adobe.

Since buying this printer and the CarePAK, I have had one issue before with this printer. The first time, I clicked CHAT and unbeknownst to me, I was given over to a third party which charged me $300 because he stated my Microsoft Key was expired, which I quickly discovered was a lie. I did get my money refunded on that case.

For the current problem, I was again given to a third party, Just Answer, which I again thought was part of Canon. They had me pay $40 for service that I did not get. I was placed in a queue. I need my printer now or I would not have it. I contacted Canon Support on Facebook only to find out they are not part of Canon or that is my understanding. They gave the above number and told me to contact Canon Support. Again, no answer, except a recording. After several questions, I was again put on hold.

I have uninstalled (removed the device and software) and reinstalled it twice. No change in performance. Still will not print black ink.

I paid for support service as this is not a cheap printer. So far, I have not been given the support I need.

Desired outcome: I want the tech support that I paid for when purchased this printer.

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12:21 pm EST
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Canon Pixma g6020 technical/customer support

I have been trying for several days to contact technical support about an error message and not being able to print. I have called the number for this particular model and not once has it recognized the model Pixma G6020 when asked for it. It always repeated a completely different number. Several times it has told me to call back when I have the product number and registered my printer. I already did so. I have called several different numbers and got no response. I have spent over 2 hours on-line trying to find some support. So far, the only support I have found is through another company I have to pay for help. Every time I tried to find a number on the internet, it took me to dozens of companies that were not Canon. I tried the call back process - no call back. I got a survey from Canon touting their "World Class Customer Service." I don't know what world they are talking about but it's not mine.

Desired outcome: Technical support so I can print.

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5:25 pm EST

Canon Canon imageclass mf 269 dw

I had to return my imageClass MF269dw for a replacement one. Then the replacement one did not print. Never was informed I was to take out the drum as well as the toner cartridge. As a result the replacement had no drum. I've been waiting over a month for a drum which has stopped me completely from doing any business I do because I can't print anything. Over a week ago I was told it had been on back order, but I wasn't informed until I called.

Desired outcome: I would like to get my money back for the printer I purchased so please send me a return box and shipping label.

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2:43 pm EST
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Canon Pixma TS9120

When I attempt to scan to my computer from my printer (Pixma TS9120. I get the message "set the PC to start scanning". I have tried several message help lines to no avail. I tried to contact Canon technical support and after working through the automated phone line was notified I had to register an account. I then registered an account and called back through the automated phone system and entered my phone number and was informed no account for that phone number could be found. I could not get in contact with a human and am stuck with a printer that will not scan.

Desired outcome: Someone contact me and help me fix this product.

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7:30 am EDT
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Canon Unwilling to staff tech support adequately

Four attempts to contact tech support for my Pixma G4210 printer on 1/20 and 1/21/21 resulted in being placed on hold for interminable amounts of time. Never succeeded in getting through, rendering printable unusable.

In the past I have been very pleased with Canon products and support. This tank printer is a winner.

Desired outcome: Hire enough people to staff tech support

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12:55 pm EST

Canon Image class mf269dw

Current complaint - Power saver activates and cannot be turned off. The printer is located away from two workstations in use, so to reactivate printer entails too much time and effort. We need to disable power saver. Please advise how - hammer? chainsaw? or is there a more logical manner.

We bought this product in November and it has been nothing but problems. Set up manual was virtually useless; CD to download didn't work; we had to download scan function from the internet, causing problems with one computer's administrator account; contact phone's questions were ridiculous and wait time of 40min was unrealistic, as a matter of course (more than 40 minutes, which is insane anyway); no live chat or internet avenue to resolve tech issues.

Despite using Canon products for longtime, I am totally dissatisfied with this product, particularly in light of its initial cost. In fact, its box is misleading, since it did not indicate black printing only, not color.

At this stage, I would like to request return of the product and a full refund. I'll go back to Epson or HP. Please advise procedure for return and refund

Desired outcome: return and refund

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2:50 am EST
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Canon Pixma ts9120

The product didn't even last two years. Several people have the same issue. Spent 1 hour on-hold after registering product to find the "$110 Instant savings" was [censored] because the printer was only $199 to start. I've only used the printer 10-15 times. Will never buy again.

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2:16 pm EST

Canon Worst company ever

This is the worst company ever to order and the costumer service are nasty and they have no respect espicially we are in pandamic they have to be cocnsiderate about poeple feelings no respect and no empathy they only want to take people money its my 2nd time to order a lens from them the first one was broken and the second time took 4 month to arrive and when I called for return they said you place the order from august we cant help you...

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3:04 am EST
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Canon G3010 printer is terrible

Just a complaint about the Canon G3010 series printer. I had limited choices but as it was INK TANK I thought that was the main thing for me - so I bought it. After installing I can say..

OK for:
1. Printing of documents and photos is good (a little slow but OK).

Terrible for:
2. Scanning is?! No scan from control panel to pc?! (no control panel!?).
3. No scanning to usb?! (no usb socket).
4. Not able to communicate with mac or iphone print commands.
5. Print from iphone very limited
6. No scan to cloud or email or receiving print commands from internet.

Q. How can Canon not include software features which have been in most printers for about 10 years? I can't believe it. In retaliation I went and bought an expensive Epson WF-7840 A3 printer. It is so much better and worth the cost. And it has lots of really nice software functions and USB socket. Canon you are Toast!

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Update by barjammar
Nov 30, 2020 4:35 am EST

Quick Update: My error - I actually see that I have the G3610 - It's the same!
Thanks

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3:23 pm EDT

Canon Error in Shipping Instructions - Charged me for

Was given instructions on how to return printer via UPS. Brought what Canon said I would need. Was tld I could use 1 label for both packages. UPS said it wasn't the right info and charged me $120. I assumed I would be reimbursed.
Called Canon support and got a "Well, I don't know it's not our fault and I'll see what I can do..." like it was a huge favor and my fault. On the phone for 35 minutes.
I need to get the refunded money for the printer, paper, and this shipping into my bank account immediately due to the financialhardship the pandemic
6/22/2020
order #s [protected]

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1:26 pm EST
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Canon Technician

I called today for technician support for my canon TS3322, unfortunately I don't have the name of the guy who attended the call. He was very rude, he told me not to call canon anymore just because I could pay the $149 that he was charging me in order to clean my laptop so that he can proceed with the printer installation, he hanged up on me. I also told him that I was going to consulted with my daughter and he stated that my daughter is not a technician and has not knowledge how it works.
If any questions this is my email
[protected]@yahoo.com

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4:54 pm EST

Canon pixma tr 4527

I just bought a pixma tr 4527 and all functions work fine except for the duplex print function .I'm operating from my Samsung Android, on the print setup
Menu, I choose duplex long, and short edge press on print and only one side get print and stop, saying print finish and then I tried with my wife phone a LG power 3, still doesn't duplex print everything else work fine, but i can't duplex print

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3:48 am EST

Canon assetfin poor service

Good day,

Please allow me to tell you about our Church's dilemma with Canon / AssetFin. This may be my 3'd submission and I apologize for that. We as a Church Management Board need to put this situation behind us asap.

Canon and AssetFin have been harassing us with a document they say is a binding contract. This 'signed contract' was a document signed by a former Pastor of this congregation a couple of years back with no date and start meter reading for the printer in question. This printer we pay for every month R2700 (and we are a PBO / Church working with the public money) is a scam and a true shame. This printer hasn't been serviced for a total of 4 months during 2018 and therefore we as the fiduciary committee decided to stop the R2700 payments.
They've sent an agent during January 2019 to sign a new contract and promising us a new machine then, but we refused due to the fact in Church we may not sign contracts without the consent and advice of the legal team of HQ. They've also during this week threaten us further with another letter from a legal company called Accountability dated 2 July 2019 but we only received on 22 July 2019. We have communicated with them effortlessly. The said printer is still on our premices and we would love for the Contractor to remove their broken and defective instrument.

My Email correspondence may be provided for perusal. I've written since October 2017 on many levels (even management from Canon Gavin Botha) for the poor printing quality of their machine. Unfortunately, we haven't recorded any calls., But all my emails may be used to justify a decision we took to stop payments to this company that for months they didn't produce any service or even exchange their machine for a more effective one. They had the chance and unfortunately they blew it. Should they not withdraw their claim we will as Public Benefits Organization let this go public.

We are really sad about them dealing with us in such a way. Wanting installments for poor services rendered and a defective machine. I can also send some photos of the printer for the investigation.

We do not feel contracted with a company that didn't meet their obligations to make sure our printer experience is unforgettable. We as the fiduciary committee feel they had ample time to rectify the problem and make sure our printing experience is above approach.
The photos also show what kind of money they take for a machine shown in the video. I've tried to attach all emails between us and Canon, but it didn't want to attach to this complaint.

Please help us and salvage what has been broken.

We will be so happy.

On Behalf of the Church Board
Pastor Morné Lötter
[protected]@gmail.com

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Update by mornelotter
Apr 13, 2020 8:27 am EDT

This platform doesn't work. We had to refer the matter to an Attorney. But at least I can spread it on social media platforms.

Update by mornelotter
Nov 23, 2019 4:49 am EST

An email received from AssetFin and daisy:
Good day Mr Lotter,

Your email below has reference.

1. While I understand your frustrations with decisions taken by your previous pastor, there are valid and binding contracts in place between the church, Assetfin and Smart Office Connexion. This fact cannot be ignored and our contracts are upheld in court. We are running a group of companies, and business decisions cannot be made on emotion. All the contracts signed by the church are attached hereto for your ease of reference.

2. The office automation industry norms of the past 30 years dictate how deals are set up for clients throughout the industry – equipment is purchased and financed at client’s request by a finance house such as Assetfin, Sizwe Finance, Nashua finance, etc, in order for the client to rent the equipment for a period of 3 to 5 years. Along with the rental contract, the client signs a separate service agreement with another company to keep the equipment maintained and serviced. This is a separate agreement, signed with a separate company. Finance houses don’t do service and maintenance.

3. The above concept works exactly like vehicle leasing agreements where finance and servicing are completely separate for the vehicles. One cannot just hand the vehicle back to the dealership and think the finance house will merely “cancel” the finance. Finance does not work like that. No matter how many forums you complain to.

4. After 3 years, the client is eligible for an upgrade of their equipment where a new finance agreement is signed and the client receives new equipment and signs a new rental agreement. In the case of the church, the authorised person decided to resign the existing equipment in 2016, which means the church decided to keep their old equipment. Hence the reason why a sales person would have contacted you in January 2019 for a new machine.

5. Your contracts have a “commencement date”, each and every Assetfin contract has a date where the contracts are approved and Assetfin can then start billing. Assetfin personally contact each and every client after installation to confirm the client has received the device, it has been installed properly and they are happy with its performance. Once this equipment confirmation call takes place, the Assetfin contract goes live and they start billing the client.

6. All printing equipment have software built into the device which records the meter readings automatically. The meter readings are recorded by the technicians when they install the device, and the meter readings will be recorded on all job cards. Your device most definitely has recorded meter readings, which we can substantiate.

7. By cancelling your debit order and not allowing Smart Office Connexion to access your device to keep it maintained, the church is now in breach of BOTH agreements. Both Assetfin and Smart Office Connexion will be forced to go legal if the church does not allow Smart Office Connexion to provide a replacement working device of similar spec, alternatively the church will have to settle the rental agreements for early termination. Since financial year end is approaching, Assetfin will not hesitate to go legal on the arrears and the Master Rental Agreement, since they have every right to.

In light of the above, and the fact that your contract is valid and binding until 2021, we highly recommend you sit with your sales representative and come to a resolution where you have a working device you can use. We have offered a replacement device, which we urge you to consider.
A sales representative will be in touch.

---------------

my answer to them
Good morning Me Holdt,
Hope this email finds you and your partners well.
Please see your attachments. You confuse us with another congregation. The letter refers to Nylstroom. This Rustenburg. Like in the past Smart Office also have sent us the wrong Contract of another customer. 
Surely you won't think this was an emotional decision we took concerning your company or companies underperformed and as a consumer we were overrun by big corporations like yours in poor service and care. I'm sorry that you think this decision was taken emotionally mam. I can assure you it wasn't. Truly I am sorry, but as a PBO as previously stated we're working with public funds. I do understand that contracts are upheld in the Court, but surely no corporate person would pay out money when the issuer of the device underperforms and is poorly maintained by the business whose suppose to care for the machine. A 'Contract' can only be honoured when both the agreed parties uphold their parts. Your companies/company showed
Wholeheartedly I understand your email, but you yourself won't pay for such a defective machine that costs the price of a car? 
Also, the bank won't pay for a car that is underperforming, outdated as well as always broken for the price range. That you can be sure off. The banks make sure the car is in good condition before finance is given and when a problem comes along they'll be sure in addressing the issue appropriately.  That machine was paid off in 2016 and when the renewal took place your company or companies agreed to keep the software up to date as well as the machine in immaculate condition. Mam, you did not do either. For sure the service department may not agree, but they didn't sit with our frustration for months with your defective and unusable machine. Ask the technicians report when he investigated the machine on our premises. 
I also understand to complain against 'how many forums' won't make a difference. We only presented this issue to the Canon Complaintsboard and the Ombudsman. We didn't present it to our Congregation and our National Church Forum to protect your business. 

This decision to suspend our deal wasn't taken lightly. We gave your company/companies months to rectify the issues with the machine. Would you take the time in watching the video I took to show how bad printing was? Canon — assetfin poor service
You can Collect the Machine at your own convenience. No rush. It's in safekeeping. Should we decide to take up the offer you gave us in January 2019 (obviously an update to the arrangement) we'll let you know after our yearly Congregation meeting. 
Conclusion We enjoy protection as consumers against being treated unfairly:
Chapter 2, Part G, of the CPA (Consumer Protection Act of 2008) containsmeasures dealing with unfair, unjust, and unreasonable contract terms. The right tofair, just, and reasonable terms and conditions are the first general fairness measureintroduced in South African consumer contract law by means of which a party can rely on protection if a bargain is unreasonable, unfair, or onerous to him or her.
The case has been reported to The National Consumers Commission. Not yet reported on social media platforms. 

Regards,

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10:52 am EDT
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Canon sales of ef24-105mm f/4l is ii usm

The above product is available since 2017, I would like to buy the len through retail shop in Hong Kong at recent; however I was told that this Len would not be distributed to retail shops for sell from Canon HK; customer only buy it by Canon 5D Mark IV Kit set if I want to get this Len.

Although Canon HK with online shopping service, all products' price on the online store is higher 30-40% than the retailers. (e.g. Canon EOSR sell for HKD17, 480 through online store at Canon but sold for HKD13, 000 at retail store); I don't understand why Canon HK take this approach to treat their customers; it is unfair to Canon's user. Or your company would like to encourage existing Canon' user exchange their product to other brand, like Nikon or Sony.

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3:21 am EDT
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Canon canon laser printer lbp2900b

I have purchased canon printer on 23rd July, 2019 (Tuesday) and facing the problem of Paper Jam. I only get Saturday and Sunday for my printing work and i am not able to get print today. Please try to resolve my problem as soon as possible.
Thanks
Name - Himanshu Dalania
Contact - [protected]
Email Id - [protected]@gmail.com
Address - M 93B MP Nagar, Shastri Nagar, Ghaziabad, Uttar Pradesh, India
Pincode - 201002

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8:33 pm EDT
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Canon canon d80 dslr camera

I did research on cameras and finally decided to buy the Canon d80. So I put the camera kit in my cart online along with some new glass. I had an older camera and planned to used the canon upgrade program for a ten percent off discount. So I get to payment and found out I had to call I for the upgrade program. I planned to use PayPal credit for payment. So the discount was applied. I was told I had to pay by phone. PayPal credit is a digital card and payment must be done online. So I could not place my order. I email Ed canon and was told I would receive a response in 8-12 hours. I never received a response. So I called and asked to speak to a supervisor. The supervisor said that PayPal is for online payments. I said so would you prefer I take my business elseware? The supervisor said well ma'am I can't tell you what to do, but we can't do the upgrade program online. Well they won't get my business. I will find a new line of cameras. I have used canon for more than 25 years, but never again. How rude. PayPal is advertised on their site so it should be able to be used for all payments.

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3:08 pm EDT

Canon mx490

After replacing the ink printer would not print when it finally did start to print it still wouldn't print pictures then it started to overlap the words all ink was replaced with brand new cartridges printer continues to have same problems.
I've wasted over 50 dollars on ink and 17 dollars on paper thanks canon.
I called for tech support they were very judgemental on using bulk ink so I went and bought the new ink cartridges ONLY to have the same issue

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7:47 pm EDT
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Canon short lifespan of cameras

I purchased a G3X camera. It failed after 27 months. I was told by the retailer it had exceeded its expected lifespan. Canon have said I have to pay for a repair, as it is out of warranty. A basic repair cost is £130. I have never purchased such an expensive piece of equipment with such a poor lifespan. And canon seem to wash their hands of you once equipment is out of warranty. It doesn't matter that is has not lasted a reasonable amount of time.

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