Canon
reviews and complaints

I purchased a Canon MX 860 copier. My old Canon copier performed to my satisfaction. I have one major complaint with the new Canon. The Ink cartridges are smaller and the ink cartridges have to be bought from Canon. +

My ink supplier, Cartridge World cannot supply a refill cartridge, because Canon has a chip in the ink supply cartridge. This maybe true with other suppliers of copiers, I am not sure. Canon rips you off in two ways. 1. Smaller cartridges and 2.no way to refill the old cartridge. The copier performs ok, but not as good as my old one.

I placed an online order for a Canon SD780-IS (red) for $128 with free shipping. The description page listed availability as "usually ships in 1 to 2 business days". The next day I received an e-mail saying they needed to confirm with me via telephone. When I called, they said they were surprised that I had not ordered the rechargeable battery and recharger as they did not come with the camera. The camera comes from Canon with these items as evidenced by the fact that everywhere else I looked, they were included. ShopAndStopDigital.com did not list these items as being included, but rather stated simply that a "battery" was included (along with a few other accessories). The salesman stated that I could purchase the rechargeable battery for $59.99 right then or call later and it would cost $99. The recharger would be $69.99. Moreover, once I declined both items, he informed me that it was backordered and would not ship for 7-8 weeks. The advertised price for the whole package at major retailers was $199 at the time. Clearly they are advertising low prices to draw consumers in, then attempting to get more money out of them than honest competitors. Having read other complaints about them after the fact, I feel extremely grateful that they gave me the option of cancelling the order. Total waste of time.

I did my first online mystery shopping assignment on April 30, 2009, and it's now June 17, 2009 and I never got paid. They were responding to me a few times in the support section in their website, and they finally stopped communicating with me as time went on and when I started complaining I never got paid. There is no address listed in their website, only saying their near Niagara Fall, Ontario. That doesn't make sense to me. The phone number I tried calling is not good. I get an operator recording saying, The call can not be completed, please check the number and try again.

Bought a camera. They had me call to confirm the order which I did. I did not buy any extras when asked. I clearly asked if it was in stock which they confirmed and gave me a 1-2 day ship date. I called a week later to find out it was on back order and the lies began again. These people are rip offs andfalse advertisers. They will waste your time. They should be shut down. When confronted they lie some more and then insult you.

Recently bought new computer at BestBuy. They made special deal for new printer, a Canon MP 240, but made no mention of ink cartridge cost. Lordy, it uses two; a black (210) and one tri-color (211). They cost about $25.00 each. This is highway robbery. I've had the printer since later October 08...about 2 months and I've used over $100. worth of ink. Hell, they should just give the printers away! Really, something must be done to protect the average consumer dealing with this kind of deception. Who monitors it?FTC or?
I had an older model Canon, Pixma IP 4000, which used 5 small cartidges at a cost of about $20. for all in the after market ink industry. They worked fine for years! Nothing illegal about using after market either. courts have held that they do not void warranty. Like a car company demading that you buy EXXON gas only!

My printer had an issue where the black and color ink were printing weakly, so after using the suggestions provided online by canon, such as deep cleaning, refreshing print heads, etc. nothing worked. I continued my search online for a solution (because its not like Canon is going to pay my phone bill while I waste MY minutes on hold for their customer service). In an online forum another person had said they had received information from Canon's customer service that if you take out the print head and clean it with hot water and soak it, it would clear out the dried ink. I do this, and now the printer's alarm goes off saying 'PUT IN CARTRIDGE' even though the cartridge is already in there. Basically now I need to buy a new print head for 50 bucks, because the hot water damaged mine. My printer is past warranty, and I'm sorry but 50 bucks is ridiculous for a print head (that may or may not work again). I may as well spend an extra 50 bucks for a more current printer! I have had other printers in the past that have lasted way longer than this. I will NEVER buy another product from Canon again.

I sent this camera in for repair.

When it was completed, it was to be sent to me at my daughters house in Ohio. The camera was sent to my home address instead, in Oregon.

I tried to ask Canon to contact Fedex, to give them the correct address, since there is no one to accept it in Oregon.

I was told that Fedex would have to try to deliver it 3 times, then return it to the factory. I called fedex, who said that, if Canon would call them, the package could be redirected to Ohio without the 3 trys.

I was informed by Canon that they would not do that.

By the time they finally get it back, I will be nearly ready to return to Oregon.

Can anyone help me?

This is the most unfriendly company I think I have ever had to deal with.

The Canon Color imageRUNNER C3220 has worked well at the beginning but now constantly jams once a month or start to print yellow copies. The machine has to be in good working conditions at all times for the high demand that we’re doing at the Miami International Airport. The Canon always seems to break down when we have big jobs that comes from the upper management.

Another problem with the Canon Color imageRUNNER C3220 in the color. We’ve has a Xerox Docu Color 12 copies for twice as long as the Canon and still get better colors and performance with the old machine. For the money that we’re spending on our Canon’s I think the performance should be top notch.

My 3-mo old Canon sI5 stopped working for no apparant reason; I turned it off and then it wouldn't turn back on. Same story, same words as others I've read. Sent it back to factory. Factory claimed water damage, they took pics, etc., said moisture voided warranty. I was informed that the camera was being returned "unrepaired" because it was "beyond economical repair". Their response was "we have no idea of how the water damage happened, you were the one in possesion of the camera at that time", yada, yada yada. In the 3-4 mos we owned it there was no direct exposure to moisture, other than household humidity, outside humidity (not rain!), hand moisture, etc. It is clear to me that there is a design/manufacturing defect in this camera which makes it susceptible to corrosion. This problem is probably due to poor/contaminated materials in the electronics, internal electrolysis, poor sealing of camera body. There seem to be hundreds of this specific complaint on the internet. Since corrosion is not instantaneous, it probably took the 3-4 mos I owned the camera for it to fester and short things out; in other words it was already corroding from the day or even before the day I purchased it thru AMAZOM. Canon seems to be hiding behind their warranty to not repair/replace/make good to customers. The bottom line here is that I am out $350. after 4 monts, and the camera stopped working 1 day into an expensive 4- day vacation. My wife and I spent considerable time on the phone w/ Jackie, Freda & Supv Marvin w/ absolutely no satisfaction. Through their actions, Canon has basically said "tough luck", but "we value you as a customer" - GIVE ME A BREAK ! THANK YOU CANON FOR THIS WONDERFUL EXPERIENCE ! I WILL MAKE SURE TO PASS THIS ON TO FRIENDS & FAMILY !

On 7/13/08 I ordered a camera they had just put on sale, the Canon Powershot A720.

When I got my email order confirmation I noticed that the shipping date was two weeks away. I emailed customer support and was told the item was in stock but would now not ship until three weeks away!

They couldn't explain it any further. I emailed executive customer support and got no response for nearly a week. I finally got a response from a Prem R when I copied the email again to Dell's Customer Advocacy. Prem R claimed to have called me with no success - which was a lie since all of our phones have caller id and none showed any unknown or blocked numbers.

After three days I finally was able to reach Prem R at the number he gave and he claimed that Canon discontinued that model camera and I would have to go the Dell's web site and order another, more expensive, camera or cancel the order. He refused to honor the sale price or even a similar discount on another order. I declined to cancel.

I then checked Canon's web site and also called them and confirmed that the Canon Powershot A720 was a current model that had only been on the market eight months. They couldn't understand why anyone would claim it was discontinued.

I emailed Prem R and others at Dell once again about this. They never replied but did (around 8/4/08) cancel my order without informing me directly about the cancellation.

This company lists many products from Canon and they display great deals but they don't give you all the necessary details. I ordered an Canon EOS 40D because it was only $499 for the body. If you look most anywhere else you would think that this comes with the cables, batteries, boxes, software, manual, and the like. In fact you literally only get the body. My order never went through because I was informed that the item was not in stock and would not be for many weeks to come. I later received an email telling me my order had been processed so I called to find out what was going on. They told me the website states the item is not in stock. That's not true. They also told me I would have received only the body and none of the necessary peripherals required to operate the camera that any normal person would assume they would get. Furthermore, they told me they are not an authorized Canon dealer yet they list all sorts of cameras and lenses from Canon. Fortunately I wasn't ripped off but this experience reminds me that a deal that looks too good to be true probably is.

Ordered a Canon camera from this company on line - was called several days later to be told that the camera came with nothing - no cables, no battery, no memory card. Told me that I would have to pay extra for this package, raising the price of the camera by $80.00. Was also told that I would have to pay $20+ for insurance even though the camera was advertised with free shipping.
Then I was told I could not cancel the order without a cancelling charge. I have been on the phone and email with them everyday since then. Was told that my order was canceled and my credit card was not charged, but the charge is there. Was told that my account will be credited, but it has not been. Now I am told that the camera has been shipped to me.
Do not order from this company. Wish I had checked this site before I ordered the camera.

i took my canon camera to the canon agent in saudi arabia on 10 April 2008 for repair. the camera has not been fixed until today 5 May 2008 because the agent does not have the spare part that is needed. the agent never called me to explain the reason for delay.

i normaly use my camera for business purposes, therefore i suffured from the delay.

the Job no is ( 011462 ) and i can fax you a copy.

Another warning regarding Canon! I bought a new Pixma 9500 on the strength of Amazons description stating that it would run on Windows 98 right upto Vista. I purchased from A.J.Purdey at the lowest price I could find of £500 -a bargain! Assembled printer as per instructions and loaded the software into the p.c. to end up with an on screen warning "Will not work with this operating system" My p.c. runs on Win. M.E. I emailed Amazon protesting that their information was incorrect and received a very apologetic email but it stated that their information came direct from Canon. I emailed Canon who gave me a reference number and asked for a copy of the receipt of purchase. This I duly did and included Amazons web page so they could see for themselves. They emailed back telling me I'd be contacted by someone technical in about five days and that's the last I've heard. I've emailed four times since, each time quoting my ref. number and enclosing the receipt and Amazons web page which is still, after four months, stating this printer will run on all Windows 98 on. I will have to buy a new p.c. and by the time I get to use this printer, the warranty will nearly be out! I have several thousand pounds worth of Canon photographic equipment and have been a staunch supporter of Canon for many years but I would now happily dump it all and re-equip with Nikon if only I could afford to. Canon do not give a damn about any consumer once they have your money. BE WARNED!