Canadian Tire
reviews and complaints

Hi,

I tried 3 times to make a payment at express terminal 7 on Canadian Tire Gas station located 650 Erb St W, Waterloo, ON N2T 2Z7, it kept giving card read error.

I filled gas and went inside to make a payment, there were two employees inside and one was dealing with one customer and other one kept busy while knowing that customer is waiting in que to be helped.

I made a complain about card reader not being able to read my card, with multiple tires buy cleaning the card with tissue.

The response from one of the employee was we can't guarantee 100% operation they are electronics machines.

I was expecting that they will say, yes we will check it make make sure it is fully functional.

Later I found out that person as per her statement, Assistant Manager Christy.

I expect better customer support.

Thanks
Ravindra

I'm writing about Brianna, she was handling exchanges and returns on Monday May 6th. I had purchased two bags of potting mix along with other items on May 5th. I went to return the soil and she told me that there was only one charge for the soil. I was confused and looked at the receipt and she refunded the money for one soil. Because I was the one who held the both bags in my cart while cashier scanned it the day before, I was sure that she might have charged me something else so I wanted to take a look at the receipt to look if I recognized the charges on the receipt. I handed one packet to her and took one packet of soil and stood on the side of the counter so me and my brother can take another look at the receipt. She called the manager and accused that we were going to run off with the packet of soil. She made a huge deal out of it. When the manager (Chris) arrived, he was all confused too. He kind of understood what we were trying to do. It was humiliating and she never apologized. I understood that its her job to be careful. However, if we wanted to steal the soil why would we bring it to the store to return it and why would be stand for 5 minutes after getting the refund if we were trying to run off. I even told the manager to check the security footage from the day when we purchased the soil, it wasn't our fault that the cashier didn't scan both packets. We are a regular customers at canadian tire and it was so humiliating what happened today. It might not sound a big deal to you but it is to us. We are honest people and I request that this should be brought in attention to the cooperate and to the store and I would like a sincere written apology. I can provide all the receipts and strongly suggest to check the security footage. I can be contacted at [protected]@gmail.com. I sincerely request that you look into it.
Thanks.

I am not sure of the Date when this started but here how it starts.
I brought my 2000 GMC pick up truck to the Canadian Tire store on the corner of Rogers rd. and highway number 2 in Cobourg to have it certified. I never had the ownership yet so I left it in the parking lot until I get the ownership.
A few weeks went by and still no ownership so I went into the store to explain the truck being there. I explained everything to a gentleman (Colin) behind the counter. He suggested we fill out a job/shop sheet with a phone number and my name on it so they knew why it was there. I though it was a great idea so we did that.
About a month later I went to pick up my truck and explain to Colin I still don't have the ownership so I was just going to take it home until I do. Well to my surprise my truck was gone, not there anymore. So I went to speak to the manager who had a tow truck company come in and take a few vehicles away including my truck. I asked him where my truck was. He told me where it was and he was extremely rude to me from the beginning. I told him I want him to bring it back and asked him why he had it towed away. He told me that the truck was sitting there too long and he also said he doesn't allow vehicles to sit there over night or he will charge a daily fee? I told him I had a work order open on it through Colin with my name and number on it. No one called me with any concerns about my truck being there. So I left to see where my truck was.
When I found my truck I noticed right away that my $2000.00 polished aluminum tool boxes in my box of truck are gone. So now I am really furious and went back to speak to that manager. I told him my tool boxes were missing at first he lied to me and said it's not his concern he knew nothing about it. So then I told him that I know some one who works at his store and saw a mechanic remove them and take them. The manager then changed his tune and called some one on his phone. Obviously the guy who stole my three truck bed boxes. When the manager got off the phone he told me that the boxes will be reinstalled on my truck the following morning. I then told him I want him to get my truck back because now there is a towing fee and now daily fees which are up and around $200.00 by now I'm sure. He refused and said it's my responsibility. So what gives him right to do what he did and authorize a mechanic to steal my truck bed boxes? I only hope the brand new battery was still in it. The truck is still in the impound accruing daily charges and the towing fee. I want my truck back now and this manager should pay for it all because he made the wrong decision that day not to mention how rude he treated me when I have spent thousands and thousands of money in that same store. I want something done or I am seeing a lawyer. I wish not to but this was wrong. Thank you
Craig MacAusland
[protected]@hotmail.com

Went to your store in pa sask to return a 1/2 breaker bar... They wanted photo id I forgot it in my other pants I did have the receipt of course and 2 days old... Nope would do anything about it... Something about fraud and perhaps I had a friend return it for me... Wth? I will help canadian tire stop fraud and shop somewhere else... I get my parts online rock auto save money and no rude service!:) my last parts order I saved half price. I did my very best to help those people... It was like they were npc's very strange. I swear I will never spend another dollar in those stores... Period! Shop online!:)
Princess auto for tools... Nice people over there

I booked an adults bike from CT Agincourt on Thursday 25th April 2019 and paid for it upfront and was told it would be assembled and ready for pickup next day (26-Apr-2019). The customer service person from the sports section said that the bike is available in store but not assembled, the assembly staff will come in the next day (26-Apr-2019) and I can come in to pick up the bike the next day after making payment to the customer care section. After making the payment upfront, the customer care lady asked me to come in the next day to her and collect the assembled bike.
When I went to pick up bike day after the next day (27-Apr-2019), they said it is not assembled since the assembler has not come to the store and the bike will be ready next day (28-Apr-2019). The sports section personnel came to me and started arguing with me and is telling me that I'm picking up a fight with him. I spoke to the customer care and then to the sports section person and then back again to the customer service. All of them were arguing with me saying that the bike will be ready within 7 days and that they will call me. The customer service lady said that "she can't talk to the customer" and asked me to talk to the lady with the black shirt, and she also repeated the same thing that the assembly guy is not in store and they will call me back. She also said that it takes up to 7 days for a bike to be assembled by the store (7 days ? to assemble 1 bike ? disgusting)
I told the sports section personnel that If I had the tools, I would've done it myself, the sports section replied shamelessly "Do you want to do it ?" He also said that the bike is normally assembled in 48 hrs, which was already up.
All the 3 personnel I spoke to were insensitive to the customer (i.e. me) I had bought the bike in order to take it with my kid for the weekend. And the actual purpose is destroyed.
I called and complained to the CT customer service number, that guy also said they will call. The CT customer service rep said that he will create a case and ask the GM of the store to call me. It is over 4 days now and I've not received any call. The money is debited to my CT Master Card and no bike, no call and I don't know if I will get the bike. I've wasted over 1 hr in store and 1 hr with the CT customer service rep. No commitment from anybody. This is the worst service ever.
Resolution required: 1. An apology from the CT store manager/responsible person
2. Compenation for rude behaviour with customer, mental harrassment, wastage of customer's time etc.
3. Delivery of product to customer's residence.
I've been to stores across the globe (Europe, USA, Asia, UK etc.) and I've never encountered such behaviour from a store staff.
Please resolve.

I went into store 477 ordered and paid for a 6 station metal swing set product #08-40035. I did this on April 19 and I have yet to receive it. The lady said it would be a couple days. Called Thursday and I was told it could take up to a week. Where is the product i ordered and why does it take so long to ship stuff from a store in Calgary to Edson. It's 5 hours to travel from Edson to Calgary.

In Melfort Saskatchewan Canadian tire on there current 4 day advertised sale. Product no. [protected] Dewalt batteries advertised price 99.88 ea . Store location never ordered any for the promotion when asked if they could the answer was no. I was informed however I could drive an hour away to a different town because they had them is stock and would not rain check! I would believe that if you sold out a quantity then no rain checks but if you never ordered then why even have them in your flyer?

Purchased Battery from Ottawa East Store#174
Canadian Tire January 22/2017
January 3, 2018 boost needed
February 24, 2018 battery replaced voucher #1020650
January 13, 2019 boost needed
January 15, 2019 Boost needed and towed to dealer
April 22, 2019 Boost needed. Was informed battery working at 50%
Purchased new battery from CAA as Canadian Tire batteries are obviously unreliable.Very disappointed in this product.

Would like to get my money back on this purchase $144.99
Thank-you
Pauline Biggs
[protected]@sympatico.ca

I

Robin Munroe Canadian Tire store #297. She's very unprofessional, ignorant and rude. Never replied to a greeting, just gave back bursts of commands and when asked why she's been so rude she didn't even answer. Just because she's a cashier manager doesn't mean she can treat people with disrespect. I feel sorry for the cashiers she manages. No thank you, no goodbye.

I Bought a Peach tree at the New Minas Canadian tire store for $65.00 plus tax .The person who sold this to me at the Garden Center said the tree was guarantee for 1year from time of purchase which was bought in May . The tree died 3 months after I planted it . It was planted with the soil and bone meal bought at Canadian tire and had lots of water and sunlight. I had the receipt for the tree and an employee told me to bring back the tree with the receipt which I did .The receipt said no refunds but a swap out can be done at end of season I waited until spring to name sure the tree was dead and took it back today April 23 which is less than 1 year .They said tfey won't refund or trade for a new tree because they can't send it back of resell it My question is why would they say this to me because the tree is dead .I would just like to trade for another tree if possible.

We bought a propane tank from Canadian tire 2 years ago and it had a gauge to show how much propane we had left. We kept refilling from Canadian tire then one day they told us they stopped refilling and they only do an exchange now.

We were like ok so we exchanged. Then the gauge didn't work. So we thought no problem have we will use this tank till its empty and then we will go and get the proper tank back because we will show them that we still got the Canadian tire gauge (See picture).

We went to the gas station told them what happened, they said "oh yea that not a problem" If you go to a Canadian tire store they will give you a new tank, unfortunately in the gas stations its only exchange program now"

So we go to the store in meadowvale town center at 4:45 PM. I spoke with a customer service representative. They told me "I can't help you with that." I told them the story they said the gas station Canadian tire shouldn't have done. I asked them ok so how do we fix this? They said they do not know. I told them isnt this your gauage they said but the doesn't mean anything. The lady didn't move or try to help.

I want to be reimbursed for the additional monies I spent on the gauged tank and for the time I wasted.

I went into the north Edmonton manning location to purchase 6 patio chairs. The chairs aren't stored on the floor so I asked an associate for assistance. She told me that she'll look in the back to find the chairs. I stayed in the aisle for about 25 mins before I tracked her down. She didn't return I had to find her. Again she said she'd go find them in the back. Another 20 mins I waited without so much of an update on the products I wished to purchase. I left without purchasing them because I could not find her. All in all I'm very disappointed in the customer service. I went in for two things and left with 1. This is incredibly poor customer service.

Ello, this is not the first time that I receive bad service from this branch.
I have corolla 2011, went there to change disks and plaques. The agent there notified that they will do an inspection first to evaluate the problem. After she returned back to me, I confirmed to go with the installation and repair. She puts me on hold around 30 mins and she returned back for the same question if she goes with the reparation or not. I answered I already confirmed. She told me that you did not sign. I answered you did not ask me to sign in anything. You who should be aware of the procedure you must go with to start the repair.
So, they started the repair, after we finished, I paid the amount and when I went outdoors to pick up my car, I found the doors open, while I took time to pay the bill. When I entered there I found that the central lock of the doors is not working. They are not all synchronized (I had this issue with only one door, and I was surviving with this issue).in adidition I found black fingers traces everywhere on the dashboard. I returned back to the agents discussed with someone called jordon calve. He was very aggressive with me notifying sorry we do not have time we finished work for today. I told him how I can go with these open doors, he told me you can leave the car here and come tomorrow, how comes I can leave my car during the off hours and return to take it the next days.in addition, his way of answering was impolite and when I asked him, is that normal to reply to your clients like this way, he answerd I have witness that I was polite with you. Even his answer miss courtesy.
What I noticed in this branch that those employees are not honest in their works, she should keep the car clean, keep the client updated that the car is opened, and the additional issue arised after their repair, and they are not have enough wisdom of how to treat loyal client. Very frustrated from this branch.
Usually, I receive an evaluation email from the service quality to assess and provide my feedback. This time I received nothing and I waited for this email but finally I decided to submit this complaint

Canadian Tire triangle credit card and department, Recently I had to get a replacement card as there had been fraudulent use and charges on my card, at that time the lady was helpful, actually don't use my card regularly but, In Feb. I had to do an online course and also had to purchase security update on my computer, so I used the card, then when I got my statemen I realized there kept on being charges on my card so in March I called, they reversed them and said the only way was to re issue a new card. At that time she did not explain that the charges would be carried over, and I waited to see my next months statement. I have always paid more than my minimum sometimes paid over what I owed . so in April 10 I tried to renew my office 365 and my card did not work . I had received new card but had not activated it . I activated it online so I thought and proceeded to try and buy 365, however it still did not work I called the # for Canadian tire and they said the system was down and try online . I thought ok I've done that and I should be good to go . I only have a $300 limit . and the balance said $129.90 and when I had not received the statement Today . April 16th ( March' s Statement...) and said differently, and that it was due on the 16th . today . Yesterday when I called it said I had not made a payment since Nov. 2018 at that Time I had only used it 1 or2 times for small amount and had not used it till Feb. … and they said until the $129 was paid It would be blocked I tried to explain the situation and they did not help only restating policy, I tried to explain that I had contact with Canadian tire re the fraud . so not Like I did not communicate, and that I was waiting for the statement first . for the new card to see all was well as and charges had been removed . they didn't care so I went directly to a Canadian Tire Store to make Payment in Full for $130. and thinking with this day in computers it should be quick and almost immediate. however not the case the card would not today work and when I looked online the credit payment had not been applied, and when I spoke to someone again today I was told it will take 2-3 business days .. and yesterday I was not told that .

Card number [protected]

I have just been notified that my card has been cancelled because I have not used it for six months. I do not recall ever seeing something that states I must use my card every six months or lose it. I called the service number and the woman I spoke with was incredibly unhelpful and rude. She informed me the card has been closed, my Canadian Tire money is gone and cannot be retrieved and there is no way to reactivate my account and move my Canadian tire money over to it.

I just wanted to let you know that if I do not hear back from anyone with a satisfactory resolution to this I'll simply shop elsewhere. I have been a Canadian Tire card holder for many years but, as you are aware, you have competition and I'm happy to use them instead if needed.

Yesterday, april 3, at 5:00 p.M. I took a batter back for replacement warranty to the moose jaw, sk store. Carson, in the service department, said he couldn't do warranty, so he left my battery and a note for the guy to handle it at 8:00 am this morning. I arrived at 9:10, today, april 4, and no one had done anything with the battery. The manager of the store - james - was in the service department and for some bizarre reason he decided to wait on me. They confirmed that the battery was no good and needed to be replaced. This is the second battery that I have got here now that was faulty. I told him I didn't think they gave me the right battery because it needed cranking amps of 300 and this battery was 230. He says he needs the make and model of the lawn mower I needed the battery for. I said it's not a lawn mower. Its a john deere gator. He says what is that? I said a john deere side by side. So he looks up motorcylce batteries. I said no. Its a john deere. So I give him the serial number. He tries to look it up. He says I need the make, model and year. I said its a 4x6 (model). He says what make. I said john deere. He says what year. So I called the john deere place and got the year. I told james it was a 1997 or 1998. He writes down 1998 or 1999. Then he says - what make? Can you believe this? I was starting to get really annoyed because I needed to get going to another appointment. Then he says we should test this battery. He wastes another 10 minutes and I finally said just give me my money back. He says I would have to check with customer service but I don't think we can do that. But he doesn't move to even bother to find out. So I said fine. Just replace this battery. James says, well I will have to go that the battery off the tester. But then stands there? So I said yes. Lets do that. I need to get going! Moving as slow as he possibly could, he goes and gets the battery and looks at my bill now. He is clearly enjoying the fact that I am getting upset. He is intentionally moving slower and slower and talking even slower. I am trying not to get upset and snap at him. But now he has made me late. He looks at my bill then, which is a warranty replacement, and he says well you paid nothing for the battery? And this guy is a store manager? I said yes, I paid for the battery. And this goes on for another 10 minutes. Until I finally got really angry and said I have to go. Can we get this done. He says well now I have to go and look up the original paper work. I said can I just deal with that guy over there. He is the warranty service guy. He can have this done in a couple of minutes. He says no. So I finally said you are an idiot. And he says well I can't help you now. And smiles. So I said fine. I want that guy anyways. He says well you are slowing me down because you keep asking me questions. I finally left, with my faulty battery and I will never deal in this store again. I told james he was a complete [censored]. And yes, I do not like to talk to people like that, but he very clearly was doing this intentionally to make me upset. He clearly enjoyed this whole scenario. He was actually smiling when I left. Canadian tire must be really desperate for a store manager. Carson, the guy I dealt with the first time last night - is a very nice helpful young man. Anyone I have dealt with in this store have been very nice and helpful. But james clearly should not be a manager. I think he needs to be fire. Carson should be the store manager and james needs to learn good customer services. At 1030 I walked out of the store with my faulty battery.