Canadian Tire
reviews and complaints

I'm upset about having to wait in line up with people who are returning items. There is always a line up and takes forever to get through I've paid for my items. Why should I have to wait longer than it would for me to pick up my items myself. Other Canadian tire stores have a dedicated online pick up area which is much faster. This location needs to change its way of doing things and get with the times. This is ridiculous

I was just up buying some Weed Be Gone and an employee came back with a product ( Rat Bait )that was on sale but had wrong tag on it. A customer complained about the price and apparently wasn't handled in a friendly manner. Another store employee ( Rob ) also showed up and explained what happened. He was told that no apology was given and said that we don't need those type of customers in the store if they act like that. Now things being labelled wrong is normal but not explaining it to a customer so they understand is out right an insult to customers. I was also informed as Rob was that this person owns two Home Hardware stores. On top of that he spoke that way in front of me another customer. I almost put my stuff back on the shelf and walked out. This person i feel should be terminated as his lack of respect is zero even with his dealing with another store employee was insulting to actually watch and listen to. I asked if this person was a store manager and was told no he works in the warehouse. Now if i was that customer dealt with that way i would have made him prove to me i was in the wrong and explain what happened. I would not walk back in this store if i was treated this way. This happened appox 11:20 am Sunday September 8/19

Hi,
I bought a Lawn mower from Canadian Tire (South common - Edmonton) back in April 2019 because of SALE price. I did not use the machine till end of May when the grass start turning green. I used it couple of time and we traveled out of town till end of August. The machine did not start. we visited Canadian tire who informed that they do not fix (even they have workshop), we should contact Capital Small engine repair Shop. We called the shop, The person who answered is not helpful at all. He informed us to do several steps over the phone to try to fix it our self. He did not welcome us to bring in the Machine to check the issue.
We used the machine only for couple of time, you guys have workshop, you do not help desperate customers who do not know what to do in such situations. You only sell machines . You do not inform the customer that the 4 years warranty is the Manufacture and customer has to chase to repair.

thank you and hope some one look into this.

Today my girlfriend and i went to canadian tire to purchase a gun cabnet. There was no help at the desk so we pressed the help button on the desk amd paitently waited for somone to cone. While waiting we had three different employees walk by us and avoided eye contact and went the oppisite direction. After the fourth employee went to pass by i explained that we had waited 10minutes with no help i was told i could wait until he had time for us. About to leave ( 15mins at this time and several announcements over the intercom from the help button) a girl finally shows up to assist us. My girlfriend explained our frustrations to this girl and asked to speak to a manager. After 5 minutes of the girl calling the manger another women finally arrives. We then again explained our situation with just trying to make one simple purchase we needed help with. The manager was very quick to dismiss us and act as if we were more of an inconvenience then anything. I understand somtimes things happen and emmployees are busy but today with how we were treated by not only employees but managers also was completly unacceptable, esspessialy with how much shopping i do there. Today was esspessially disheartening because it was the day i finally recieved my triangles rewatds card and now i am considering just cancelling it as i am unsure of my shopping future with Camadian tire.

I find it almost impossible to find what I'm looking for on the Canadian Tire website lately. For instance, today I'm looking to buy furnace vent covers but if you type that in the search box it shows me 47 items. Covers for motorcycles, barbeques, etc. but not for furnace vents! I was looking at them in the store yesterday so I know they are in stock but don't know how to find them online! Canadian Tire needs a better search engine that will check more than just one word in the search. It's seems to be zeroing in on "cover" but not furnace or vent so I get too many items to have to look at that don't pertain to what I want. The search engine used to be good until a few months ago. Did you update it for a worse model... lol?

Let me start off by saying that I have just finished a 16hr shift at the hospital and have waited 45min for the store to open (which I knew I would have to do)
I had been in the store for 15 mins was excited because there was alot of great deals on and knew I could get a few early xmas presents. I already had a winter coat taken up front to buy and was looking at tents, when an associate TOLD me I needed to check my backpack. I said the small backpack shaped purse I have? She said yes. I said no and that I would like to speak to a supervisor. He told me it was policy and it wasn't personal.

I have a hooded sweatshirt over my scrubs and know THAT'S why I was asked. "He said we do it to everyone. I told him I highly dought that". I would love to give my purse to an older lady or someone dressed nice and just see. My family spends alot of money in this store and I am angry and embarrased and WILL NOT BE BACK IN HERE IF I CAN FIND IT SOMEWHERE ELSE.
His name was Adreano and he made no attempt to make me feel better and try to understand where I was coming from. Just that it was policy and I couldn't shop if I didn't give up my purse. I am appalled.!
I put my merchandise down informed them I would not be taking this or the winter coat and very mad on how I was treated

Canadian Tires Option Credit Card advertised that a receipt was no longer required for returns if you used their new options credit card.

So after throwing all my receipts away for over a year, I'm told I now need receipts for any returns.

Just how would I go about coming up with a receipt now?

People with options cards should be notified of the change and there should at least be a 2 year phase in period.

My husband and I frequent this location and we have never had any sort of issue. However a couple weeks ago we purchased two celing fans and a smoke detector, only to realize when we got home that none of them were the correct size, so we returned the items. I discarded the receipt assuming that we were refunded. But when I recieved my visa statement, it indicated that only one of the celing fans was returned. I have credit card history of the origional purchase and the return. I went back to canadian tire to confront them about the error on their part, and the manager there told me there is nothing they can do. We are furious that despite our credit card evidence, that we are told we cannot be refunded despite it being an organizational error. I hoping that customer service can resolve this issue, as I am a long time, recurring customer, spending hundreds of dollars at canadian tire annually.

Lady leaned over counter looks at customers as they come and continues to lean on counter. When I went to till does not even say hi, thanks anything. Her name was Wendy.

Automotive counter young man named Cody I approached counter he never greeted me or acknowledged me at all. I asked for help he said go look in back corner for item. I said what corner I font work here he said corner at back of store and then walked away.

13 July 2019
2 signal lamps supplied and fitted
02 Aug 2019
L.H. LAMP apparently failed.
Store "reseated " lamp at no charge.
09 Aug 2019
L.H. Lamp failed again.
Store says new whole headlamp fitting required ( excess of $500).
I asked them to stop work
12 Aug 2019
"Master Mechanic " supplied and installed the correct "Amber" signal lamp this time. Previous "clear " lamp fittednot called for by car Manufacturer, KIA.
Intend to file claim against Can.Tire.

For over the last 35 years I have been a customer of Canadian Tire and had always had a pleasant experience and great service at any of the stores I visited until this August 5/19 when I wanted to use a Canadian Tire refund card for my purchase and was informed by the cashier that this refund card had just expired 5 days ago. What do you mean it has expired, it's money I said back to the cashier.
Please help me to understand how actual MONEY...even in the form of a plastic card can just expire at your establishment.

When this refund card was given to me by the cashier a year ago, I was never informed that the refund card will expire after one year. And no, due to my fault, I never read the fine print on the back of the card, which btw, is so small one would need a magnifying glass to be able to read it. But I never thought I would would have to worry about this Canadian Tire (a large and trusted retail chain) refund card expiring since in 2007 the Ontario McGuinty Government changed the law to ban gift card expiry dates so that cash equivalent gift cards will never expire. The Ontario Government Services Minister Gerry Phillips had stated that this was done because consumers deserve to get what they pay for and so should be able to redeem a gift certificate at any time.

I would like to know how can a refund card expire...it's money...MY MONEY...which The Canadian Tire Corporation has taken from me...10 dollars of my money and are now NOT giving me anything for it. There is a term for this...and it's called stealing, and Canadian Tire has just stolen money from one of their loyal customers. In my opinion, this is no different then any of those shoplifters in your stores...its stealing. Actually I think your method is worse since through legal loop hopes you're deliberately targeting consumers ignorance and for what ever reason, consumers that wait too long to use the refund cards. Is the Canadian Tire Corporation that hard up financially that it has to resort to stealing money from their loyal customers?
I'm sure that I am not the first of your customers this has happened to nor will I the last...so I would just like to know, does the Canadian Tire Corporation take pride in taking money from their customers for nothing in return? You must otherwise why would your refund cards have an expiration.

Due to this experience, you have lost me as a customer and from now on I will no longer be visiting any of your stores...I will be spending my money at your competitors instead.
Sure I am just one customer, but over the years I have spend in the tens of thousands of dollars on tools, sporting goods, auto...motorcycle...and boating parts and accessories, and every year I have purchased the majority of my Christmas gifts from your stores...but NO more...and I will be telling my family, friends and co-workers of how the Canadian Tire Corporation has ripped me off...and I'm sure they will repeat this story to others.
So congratulations on stealing a few dollars from me...but tell me, is this 10 dollar gain for nothing really worth the future loss of thousands of dollars from my future purchases? To me this does not make good business sense.

An upset and disappointed customer.

May 17, 2019 Purchased a vacuum cleaner for my Mom who is 85 years old ... a cordless stick vacuum. It took her several weeks before she wanted to try it saying her old one was still somewhat functional. When she finally tried it, she asked that I return it because suction was not strong enough.
June 23, 2019 I was truthful and explained exactly what happened but was told I could not get a refund because she had ‘used it' nor could I get a credit and could not purchase another item. Had to get a vacuum cleaner. So I quickly shopped hoping to find something she might like at about the same price.

Between June 23 and Aug 04 my Mom kept putting off trying the vacuum. Finally on Aug 04 we open box and I realize it is a handheld vacuum and not a stick vacuum. I put it back in the box and go back to the store on Aug 05 confident that this time there should be no problem. Well I was wrong! It turns out the vacuum had been used, returned and put back on the shelf. So of course I tell clerk that she can think what she wants but I can assure her that we did not use it!
..she tells me I have to buy another vacuum cleaner of the same price or higher. so I go back and try to find something but what they have in stock is either cheaper or double the price of what I had paid...
.. I go back to clerk and tell her I was not intending to spend double the price ...so NOW she tells me ... ok you don't have to get a vacuum..you can choose something else...what? Anyways I don't say anything and go back trying to figure out what I can get... since my Mom needs patio chairs I ask clerk if they have folding chairs ... first I am told no... I say I saw them on internet... it says they have 5 In stock. Send me to another isle to look for me. Turns out he sent me to the wrong isle so I go back to clerk who helped me earlier with search for the vacuum. She finds the chairs in the system..so I take a picture with my phone and go back to clerk in patio furniture. Says he can't come down from lift ..I'll need to wait 5-10 Minutes! But now my phone battery is dying so I inform him and now for some reason he can come down. He looks for the chairs andd finally says he needs to go chec in the back... so I wait... and wait... finally he comes out and tells me they don't have any... Now I am losing it... I text my husband to please come to the store to help me out... I am fed up and don't know what else to buy and my phone is dying... my husband comes and picks up a hedge trimmer which is about $20 cheaper than the vacuum so we'd pick up some bags for compost. I go back to cashier and guess what I am told I cannot buy several items... I have to spend the same amount as the original purchase on 1 item only... is she serious?.?. Thank God my husband is with me now so he says ok look let's try to find something else ...finally I pick up a cooking pot... I go back to cashier...I HAVE NOW BEEN IN THE STORE FOR AT LEAST 2 hours...! She checks on her computer to process the transaction and you won't believe this... her computer shows that this is a second return and that the original date of purchase according to her computer is Nov 2018 ! And because of that I can only purchase another vacuum cleaner! How can that be I have the receipt of the original purchase ! By now my heart is beating and my stomach is burning... I just look at my husband and now he takes over and says we want to speak to a manager... I Give the manager a full rundown of what happened... is it my impression..does he have a smirk on his face... so he tells me ok but since the original date of purchase is Nov 2018... cashier did her job and now it is his decision ... I try to tell him there is an error I have my receipt to prove the date of purchase... he puts up his hand and tells me... I let you speak and now it's my turn would you listen to what I have to say! My husband takes my hand to calm me... so I keep my mouth shut and the manager finally says even if the original date of purchase is Nov 2018 I will approve an exception. My husband whispers to me... ok don't say anything let's just take the pot and get out of here as soon as possible...

PLEASE AVOID EVER BUYING A VACUUM CLEANER AT CANADIAN TIRE... AND I HOPE YOU NEVER HAVE TO RETURN ANYTHING BECAUSE THEY HAVE ZERO CUSTOMER SERVICE ON RETURNS.

Purchased a torch on Jul 22, 2019
Had to return it on Aug 02, 2019 as defective
Talked with Manager (Evan) and he said he would not reimburse the cost
I explained the torch was defective and he totally disregarded what I had to say and walked away
I have never in all my years shopping at Canadian Tire been treated with complete disregard.
I am very disappointed and I think this manager may be a bad pick for Canadian Tire if he continues to treat customers like he treated me.

Today I went to The Canadian Tire #313, 9940 Macleod trail S. E. Calgary Alta to pick up a few things I needed. found what i was looking for and went to till #4 and was third out, no problem, The cashier had a little trouble with the first customer but nothing serious, second customer went thru no problem. I was first out when a lady came over, I suspect it was her supervisor and she she had a phone call. The Cashier then turn off her light and said to me that she was closed and would have to go another cashier. The till beside her said she could help someone and by the time I got in her lineup I was third out and had to wait another 10 minutes. The cashier in till number 4 had time to close her till and block off her line. Now I have been in retail sales for the last 40 years and have been both a supervisor and a manager and if one of my cashiers did that to a customer somebody would have had a good talking too. THIS IS VERY POOR CUSTOMER SERVICE

Purchased 4 tires in April and received a Silver Plan Roadside Assistance Membership as part of a promotion. Associate behind the counter had no idea that it had to be activated. I only found out that it had to be activated once I tried to register it. Was told by Roadside Assistance that I had to bring it back to the store to have it activated. Apparently, it is a two step process. Store has to scan card, put in promotion code to activate the card. Once activated you can then go on-line or call Roadside assistance to complete the second part of the activation. Tried several times to get this done at the store. Had my original invoice, auto manager remembers the promotion etc...however, no one seemed to know what the promotion code was. After spending more time on the phone with Roadside assistance and in the store, I finally get the promotion code. Code was Tire4M18 just in case you think I'm making this stuff up. Go back to store to activate the card and they now tell me that it had to be registered before mid-may. I was not aware of this caveat as no-one told me that and it is not mentioned anywhere on the correspondence. Cashier, says she cannot help, Manager is useless and says there is nothing that she can do. So after several wasted hours, I am back at square one. So let me help Canadian Tire with there customer service. 1. When you run a promotions please ensure that customers are aware of deadlines to register etc...you can do this by educating and training you employees above a minimal incompetence. 2. Don't give customers the run around. I had to waste 6 hours of my time trying to resolve this issue, which in the end was a complete waist of time. When explaining this whole episode to the manager. I was told that there is nothing that she could do. Really? Are they taught this in management school? There is always something that a manager can do, such as offer a gift card or discount on my next purchase etc... or 3. Honour the promotion. One of the main reasons I purchased the tires was because it included the Silver Plan Roadside Assistance. Next time I will just go to Costco and take there Roadside Assistance plan at least I have confidence that they will at lease activate it.

Hello,
I am not one to usually complain, but it has been bad customer service over and over again with Canadian Tire.
In Decemeber I went to purchase 2 bikes for my daughters for Christmas. Totalling around $560.00. The Chilliwack location had none and had told me they had put 2 on hold at the Langley store. I went there the next day to pick them up, and they did not have them. They advised me they would get 2 from another store and have them ready for pick up the following week. I went back the following week to hear, they hadn't had time to build them. Rather then calling me to let me know, I drove out there, to come home emptied handed again. Go back the following week, to wait over an hour for them to find them in the store, as they were somehow misplaced.
In December also, I purchased new Christmas lights, put them up, 1 week later half the string went out. Had to take them down, exchange them, put the new ones up, for days later the same issue occurred. Now having to take them down yet again to exchange them.
Spring of this year, I purchased a new air mattress, a more expensive one, take my daughters camping, set up camp, air mattress is faulty and will not hold any air. We then spent the weekend sleeping on the ground.
11 days ago, I purchased a pool vaccum from Canadian tire. Tried it out, its faulty, go to return it today, and they refused to give my money back and offered an in store credit only. I believe this is unacceptable as it has not been 2 weeks, and it's a faulty item. At this point I do not want to continue my shopping at canadian tire with these mentioned experiences. However a refund was denied.
I am pretty disappointed with the continuous issues I have had with being a customer at Canadian Tire.

Thank you,

Jodi Mitischev

I arrived for my 2:30 appointment at 2:15 to have my car certified. I was told by the gentlemen at the desk that it would take 1-1.5 hours to complete.

I sat and waited, eventually watched while the mechanic parked my car in the parking lot (around 3:30) and re-entered the building.

I waited for another half hour as I figured it would take some time to complete the paperwork. Around 4 I was starting to get impatient so I approached the service desk, the gentlemen there explained that the safety was complete, but they were waiting on the paperwork.

Star swipe to 5pm and I am quite upset that I have still not heard anything. I go to the desk again and the gentlemen I spoke to the second time was surprised to see me and thought I had left. Nobody seemed to have any idea that I existed or that I was waiting.

They spent a good 5 minutes searching for some binder and the paperwork. Eventually it was found but had I not approached the desk a second time, I doubt any of the employees would have known I was even there and still waiting. I probably could have spent my entire evening and had a nice dinner in your waiting area, and nobody would have had a clue.

I do not appreciate wasting almost 3 hours of my day for a safety that should have taken half that. It is incredibly unprofessional that there isn't a better system in place to process this paperwork and that nobody seemed to know that a customer was waiting.

The gentlemen I had spoke to was apologetic for the situation however it is still incredibly frustrating as, had I known the service was going to be so slow and uncoordinated, I would have dropped the car off rather than sitting there wasting my time. Or just take my business elsewhere.