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1.3 1132 Reviews

Canadian Tire Complaints Summary

95 Resolved
1034 Unresolved
Our verdict: If considering services from Canadian Tire with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canadian Tire reviews & complaints 1132

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4:37 pm EDT
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Canadian Tire Scam & Unskilled labour

ay 1: 25th Feb 2022, 8.15am visited Canadian Tire, 3553 Lawrence ave E

Car: Lincoln MKZ, 2018

Purpose of visit: Vehicle inspection report (VIR) estimated $100.00

As per CT Associate:

#1 Front brake pads, rotors, brake service

#2 Front Right side marker light not working

#3 RR tire nail repair

Above repairs needs to be fixed for VIR report & informed to come back in evening estimating $1200

It was very important for me to get VIR for my survival, and I agreed for repairs

#2 needs to be carefully handled as it deals with many bumper fixtures & requested to fix the front grille

as per the PIC-1, which had a finger space between fixtures. Advisor said they can fix it and told it would

in 2 hours labour charges extra. I told him if the repair is fixed, I don't mind paying for the repairs

Evening when I went to collect my car. I was literally frustrated seeing my car. Repair team is so

unskilled they have managed not to open the front bumper and tried repairing from out using some

tools (overall point is to save the labour effort). By doing this repair team has damaged Front bumper is

damaged (PIC-2) & FR main Headlamp (PIC-3).

Note: Its a brand-new headlight replaced under warranty exactly 10 days back due to light issue. Receipt

evidence will be provided on request.

- repairs 1&3 is completed & satisfied.

- repair #2 is pending and informed me to come back after part is ready. PIC-4 provides the condition of

marker light hanging around, wiring exposed & bumper fittings not fitted properly.

After I addressed all this issues with CT advisor, he said he will investigate on the damage caused and

initiated my compliant AND INSSITED ME TO PAY ENTIRE RECEIPT COSTED $1089.18 (inv#

[protected], here only repair #1 is completed and all other repairs are pending

Mar 07- I had to call CT to check on the status of marker light, then CT booked for 1.00pm appointment.

After 1 hour CT advisor said there is a problem with wiring and CT needs more time & labour. Keeping in

mind of unskilled team, I wanted to get the wiring issue fixed through Lincoln Dealership as my car is still

under warranty.

On March 10th, I finally got an appointment with Lincoln authorized dealer to get my marker light wiring

issue fixed. Lincoln has clearly stated “attempt to fix the marker light by local auto center is failure”. This

is due to total negligence by CT leaving wiring outside exposed to snow & wind has caused error in

marker light fixture. This costed me $548.00 to get it fixed.

After getting my marker light fixed, I called CT to get my Vehicle Inspection report. Now CT says, the

ownership of store is changed, and I need to wait for another 4 weeks to get my report.

This is totally frustrating and heights of testing customer patience.

Overall CT is responsible, and I would need refund, damage coverage & explanation for below:

- Vehicle inspection report needs to be refunded

- Front bumper grille damage needs to be fixed/replaced (Pic-2)

- Marker light negligence costed $548.00, labour charges on CT original receipt, marker light

charges. All these needs to be paid/refunded by CT for damage caused.

- Headlight needs to be replaced, as damage is done by CT as per PIC-3

Till today 17-03-2022, CT has never consulted or investigated on my compliant which was raised on

Feb 25th, 2022.

Management change/unskilled labour – This is nothing to do with customer who is paying for the

service.

Interacted personnel at Canadian tire:

1) Indian employee – employee code K-S03

2) Lisa – Assistant manager

3) Farahn - Manager

Attachments:

Pic-1 : Front grille repair (finger size gap)

Pic-2: Shows damaged bumper by using recommended tools to fix

Pic-3: Shows damaged headlight caused by mishandling repairs

Pic-4: Shows marker light wiring hanging around, and bumper fixture

-original Canadian tire receipt (fully paid-without service)

-receipt by Lincoln authorized dealer for marker light fixture

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4:52 pm EST
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Canadian Tire Car service center

Application 04-03-2022

10 Gore street, Forest, Ontario

N0N 1J0

Dear Sir / Madam:

My name is Constantin Crintea and I am the owner of the Hyundai Elantra Gt vehicle with registration number CEWC-569 and chassis series KMHD25LHOFU250944:

I hereby inform you that since 2019 I have been maintaining the vehicle mentioned above at one of your service stations, namely the one located at 84 Union St, Forest, ON, N0N 1J0.

This can be easily verified given the history of maintenance work for the vehicle in question.

The purpose of this letter is to repair a fault that appeared in your service, after it was worked on the exhaust system.

The defect consists in the occurrence of a major oil consumption (about 4 liters per 1000 kilometers traveled). I discovered this consumption as a result of a trip between Forest and Gatineau on February 28, 2022.

To keep it short, at the destination Gatineau, the engine stopped abruptly, appearing on board the fault code engine. Not knowing what was going on and benefiting from a Canadian Tire towing card, I called a towing platform to drive the car to the Canadian Tire service in Gatineau. The service found that there was a very small amount of oil in the engine oil bath as well as a low level of coolant. It took 4 liters of oil for the level to return to normal, as shown in the documents attached.

Please find attached this invoice and the details of the work performed at the Canadian Tire unit in Gatineau at: 355 boul de la Carriere, Gatineau QC J8Y 6W4

This defect found in Gatineau occurred, as I said earlier, as a result of a work to change the exhaust system of the vehicle, work which was made in Forest at your unit and we attach to this the supporting documents.

In addition, inspections were carried out at the Gatineau service to detect the area where the lubricant was leaking, but no traces of oil leaks were found. We are able to consider that these oil leaks are made on the exhaust gas route because the gas smell is not normal and due to the fact that there are no visible traces of oil leaks.

Please note that before this operation the oil level was maintained at the appropriate level, from oil exchange to oil exchange, without the need for additional fillings.

As a result, we hereby request a thorough inspection of the joint surface between the cylinder head and the exhaust manifold where cracks usually appear when proper maintenance is not performed correctly and if defects are found to be remedied.

I mention that this is the only car that my family owns in Forest and our home is somewhat far from the daily activities.

As a result, we need the vehicle to function properly in good condition.

We look forward to hearing from you

Desired outcome: I would like that the investigation and reparation to be made free of charge.

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4:13 pm EST

Canadian Tire Autocentre

I brought my suv in to get the rear breaks replaced and an oil change. Wahem at the country hills blvd location assisted me.

When I reviewed the agreement and fees, one part I was asked to initial stated that canadia tire was not responsible for any damage they cause while removing and replacing the tires. I asked about it but wahem wouldnt help, stating he understands my concern but since they have no onsite manager (as usual) I have to email their manager who now works from home only. Im disgusted by the constant [censored] service I get. Prices are always higher than other auto shops and they seem to always play ignorant and unwilling to resolve an issue. This is not the first issue ive had there but it is the last. "go email the manager", who may or may not respond, and 0 service from the few staff that are working is total [censored]. Good bye canadian tire. I hope you soon go the way of woolco and zellers!

Desired outcome: Fure Wahem and the manager, hire empmoyees and a manager that will be ON SITE to actually HELP customers, instead of just taking their money.

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11:40 am EST

Canadian Tire Auto center london on horton - service & battery sold

From misdiagnosing a major safety issue and sending us driving on the highway with a tire that was about to fall off, endangering our lives & the lives of others, to selling product with warranty that they do not honor, to straight up being lied to even with corporate on the line the London Auto Center on Horton is a nightmare to deal with.

These issues began in June 2021 and are ongoing today, Feb 15 2022.

A complaint was filed by phone to corporate & by email to corporate and a complaint to the Better Business Bureau has been submitted.

Desired outcome: You need to honor the warranty on the battery that we purchased and replace it with a new one that works and holds power OR refund my $$ so I can purchase one elsewhere.

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2:17 pm EST

Canadian Tire Office chair Product #[protected]

Bought this chair on 13th October 2020 and its broken in half. Tried reaching customer services at the store but they would intentionally hang up the phone and are not helping. Not sure where to take it from here. I have attached the picture of the chair. I paid the total of $146.89 for the chair. Never used roughly as you can see the pictures.

Desired outcome: Refund or exchange

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12:39 am EST

Canadian Tire Power tools tools anything about Canadian tires [censored]ing sales

It don't matter whether you bring in power tools tools anything the [censored]ing store is useless management is useless and every time you try and talk to somebody don't mind what the [censored] it's about they always tell you no no no and it don't [censored]ing matter power tools as long as this says Mastercraft you [censored]ing idiot should be returning OK your company you're business no come up with every excuse and then rip you off when a [censored]ing return because you lost your receipt or something went happened don't give a [censored] useless [censored]ing company

Desired outcome: As usual [censored] all done leaving the store waste the gas waste of time but they get your money [censored]ing useless store Easy it says United States what's the [censored]ing store called Canadian tire you [censored]ing idiot

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4:26 pm EST
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Canadian Tire bag check

I have severe rheumatoid arthritis and brought an empty bag to carry the one item I was there for - a new humidifier. I was made to check the bag at customer service and after purchasing my humidifier...was made to stand in line to collect my empty bag. Do you not think that's taking the thing too far? Jiminy Cricket! This was the Cdn Tire in Oshaws on Gibb St.

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3:01 pm EST

Canadian Tire Refused service

The canadian tire store in Glace Bay Cape Breton, nova scotia treated me with disrespect and illegally refused to serve me.

I refused to wear a mask as is my right under the charter of rights and freedomsof Canada. I was asked to leave even though I had products ready to purchase.

I believe the manager or assistant manager confronted me.

I left without incident but find the service discriminatory and illegal.

Desired outcome: I want an apology and compensation.

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Regina Mea
Militia Pt, CA
Mar 21, 2022 7:05 pm EDT

same happened to me in Port Hawkesbury

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1:03 pm EST
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Canadian Tire Automotive Service

A few weeks ago my daughter had my car towed to Canadian Tire because it would not start. Canadian Tire contacted me directly and advised that it needed a new starter. I advised to go ahead and proceed with the work. Once they had completed the installation of the starter they advised me that during the work the FRM needed to be replaced. This is a module that controls the lights and windows in the car and it was something that they could not fix. The car was not drive able because it had no signal lights and other lights were not working. I then had to have the car towed from Kingston to Oshawa to my local mechanic who was able to fix the FMR module and have it reprogrammed. The total cost $1379.73 to have this fixed on top of the $800 I paid CT for the new starter. My mechanic indicated to me that installing a starter should not affect the FMR module. I am looking to be reimbursed for the cost in the amount of $1379.73. In no way should a car leave a garage worse off then when it was brought in to be fixed.

Desired outcome: I am looking for reimbursement of $1379.73 for the cost to fix the car once it left the CT garage. I look forward to a response.

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3:48 pm EST

Canadian Tire Service

Hello. Today I went to shop at your Canadian tire store in Yarmouth Nova Scotia. I have spent 10's of thousands of dollars at your stores in my lifetime. I was told at the door I had to have a mask on. Since you know that his is not a law and will not hold up in court I refused. They refused me service. The young man guarding the door was in my personal space, your rules say 6 feet right, telling me to get out.

As I left I said this is communism as the young man was pushing me along. I told him for the 2nd time to get away from me and asked his name. He replied his name was Mr Tire. First name Canadian.

As I walked through the exit doors Candian Tire told me I could suck his dick. So is that your store policy? I went back in and asked what he said, he said nothing. I replied no you said suck your dick!. I asked again what his name was, a woman employee said his name is Canadian Tire. I said he told me to suck his dick.

So Candian Tire is this your company motto now? Suck our dick?

I will be chatting to the rcmp about this. I will not let this rest. I expect an answer from you. I suppose this candian tire mail will go directly to Mr Candian Tire? Will he put it in writing that I should suck his dick?

Desired outcome: Mr Canadian Tire door man needs to lose his job. I expect a letter of apology from Canadian Tire man. I will not let this go as I am a free Canadian who will not be spoke to by anybody like that.!

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5:08 pm EST
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Canadian Tire Schlage entry door set

I purchased a home November 1, 2021, purchased Schlage front door lock set November 2, 2021 and had installed by locksmith. Latch did not work in January 2022... I stuffed opening for latch so it would not catch. I am not living here we are renovating before moving in.

When returning home Feb. 3, 2022, the paper must have dislodged I was locked out of house.. there is not backyard or other entry as I was not given keys for entry door through garage.

I had to smash lock off in the garage entry door to get access to the house.

I am asking to return this Lock set to Canadian Tire for a refund, I have no desire to continue to use this item and the internet lists several stories of people having latch problems from this company. I have the bill, from Canadian Tire in Elliot Lake... but I reside in Wasaga Beach Ontario. until mid May.

Desired outcome: I want to return item to the store for a full refund..I can send photos by text [protected] [protected]@yahoo.ca I have receipt

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4:28 pm EST

Canadian Tire Maximum cordless drill

Purchased the Maximum drill / impact drill set 3 years ago at Canadian Tire. I have limited use of the cordless drill (serial number 054 1349 8) for light duty home projects. Suddenly from what I can tell the chuck is not working. When under just light pressure the chuck can't take it. I can easily turn the chuck by hand. Was very pleased with the drill until now. Is there anything I can do about it?

Desired outcome: A replacement would be good

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8:12 pm EST

Canadian Tire Customer service

I went to my local Canadian Tire to buy a coupling for my dishwasher. I approached the service desk in the appropriate area of the store where a lady was working. She looked up at me and without a word of greeting or anything at all she turned and walked away. This is an example of exactly how not to treat a customer. After that I spent 15 minutes searching for the part I wanted and she came and went from the zone several times without acknowledging my presence, even when I made it clear I needed help. Thanks for 40 plus years of service, but when I experience this level of service, I am done with that store. Thanks for helping all of us to stop buying local and do it online due to the lousy customer service provided these days.

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2:02 pm EST

Canadian Tire Propane griddle 24x24

HIwe bought in september 2021 a griddle 399-5938 and serial 0002669 problem it is all rusted we clean and oil it but it don t fix the problemso we like to have a credit on my visa card and it is dangerous for health price paid 286.00 so wait for your reply to fix my problem
THANK YOU FOR KNOW

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1:21 pm EST

Canadian Tire auto service unethical behaviour

I needed a winter tire/summer tire swap. They said I needed a wheel alignment, without presenting any evidence of tire wear or measurements. This is on a car with 10, 000 km. This is a well known attempt to take advantage of consumers who know little about tires or cars. The approach is well documented on YouTube etc. I expect better from a nation-wide company. Caveat emptor.

Desired outcome: Apology

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12:36 pm EST
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Canadian Tire Customer service

Sun jan 16 was at your store on chain lake dr halifax ns went in to use wash room and to look for a snow blower well when I came out of the wash room a guy asked me do I need a mask I said no im medically exempt he asked if I have a letter I said yes and kept walking I got a bout 2 steps and a girl behind the counter said out loud and not very nicely that our policy is no mask no service get out well I started to go around to go out and she told me to get out again I told her I was I have never been so embarrassed in all my life they didn't care that I was a human being with a health issue that does not allow me to wear a mask they don't care about the law that I still deserve service this was clearly a human rights violation and they are putting your store at risk of getting sued wow I was shocked and discussed with the abuse's I suffered there I have not worn a mask this whole time and have had a few problems but not like this I felt totally attacked like she was the mask nazi I can't believe I am in canada I don't want to ever step foot in that store again I went to hh and got a snow blower no problems

Desired outcome: realize there are people who are unable to wear a mask and they are medically exempt and should not be treated with such disrespect and they sill deserve service with out discrimination

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11:40 pm EST

Canadian Tire Service department - installation services

We bought a wireless back up camera as a Christmas present for my husband from Canadian Tire in Simcoe on Dec 9.
We were quoted $60.00 for them to install it at the time of purchase. We made an appointment for today (Jan 10) to complete the installation at the Canadian Tire store in Simcoe. Again, they quoted a charge of $60.00 to install the back up camera if it was wireless and $150.00 if it needed to be wired. We were charged $221.00 including tax.
Linda
[protected]@gmail.com

Desired outcome: Refund the difference

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2:26 pm EST
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Canadian Tire Manager at Canadian Tire 7878 120 st Surrey BC

Dear Canadian Tire Ombudsman,
On Saturday, January 8th at approximately 7pm I went to the Canadian Tire Store located at 7878 120st, Surrey BC. I had purchased the Type A Freestanding Closet [36"x20"x68" barcode [protected]] in August 2020. I realize that was a few months ago but we had just completed the renos in our spare bedroom, so I did not have a chance to try and put it together until this past Saturday. I noticed that there were some pieces missing so I went back to try and exchange it or get the missing parts. First, I spoke with a Customer Relations Representative who was unable to assist. Then I spoke with the Manager on duty (I am sorry I did not get his name). In all the commotion with the renos I mistakenly misplaced the receipt, but I did have the transaction on my debit statement which I showed him. He was not in the least bit helpful. He said he could not find the transaction in his system and therefore, even though he can see the transaction on my statement, without a hard copy of the receipt his in unable to help me. I told him that if he is unable to do an exchange then I am willing to pay for another one if he would kindly give me a 10% discount at the very least and I would leave the defective closet with him. He said that he can't do that as the item I was willing to purchase is already at a discount. I have always shopped at Canadian Tire. He had no desire whatsoever to meet me part-way even though my bank statement clearly showed the amount, the store number and transaction number. I am extremely disappointed as I have always had great service at Canadian Tire. I realize that unfortunately to my error, in hindsight I should have checked the box as soon as I got home in order to return it right away. Lesson learned for me. This Manager was very abrasive with me and could have handled this situation with a bit more understanding. I just wanted to bring this to your attention if nothing else than to vent my frustration.

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3:03 am EST

Canadian Tire Outbound Luggage

I purchased a set of three Outbound luggage about a month ago. The suitcase broke within one use. I traveled with the luggage to India from Canada and am having to purchase a new set since my flight departs in a few days. I would like to be refunded for the luggage that I purchased.
Looking forward to a response as soon as possible.

Thank you,
Sanjana Sharma

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2:44 pm EST
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Canadian Tire A return

I bought a Amazon tablet for my son for Christmas, I didn't realize you couldn't download stuff from Google Play. So I took it back not having my receipt. I had said that I didn't want the return to run out and asked if I can return it. So they said that they couldn't give me cash back and all they could do is give me a gift card. I hummed and hawed. Then they said if I'm to find my receipt they would take the gift card back and give me my money back. So I took the card and a few days later I found my receipt. So I took the receipt in and now they are not falling with what they had said they will do. I'm not impressed! So what is going to be done with this matter?

Desired outcome: My money back

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Canadian Tire In-depth Review

Product Range and Availability: Canadian Tire offers a wide range of products, from automotive supplies to home and garden essentials. Their inventory is extensive, ensuring that customers can find what they need for various projects and tasks. Whether you're looking for tools, appliances, or outdoor equipment, Canadian Tire has you covered.

Pricing and Value for Money: Canadian Tire is known for its competitive pricing and value for money. They offer regular sales and promotions, allowing customers to save on their purchases. Additionally, their price match guarantee ensures that you're getting the best deal possible. With Canadian Tire, you can trust that you're getting quality products at affordable prices.

Customer Service and Support: Canadian Tire prides itself on its excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns. Whether you need help finding a specific product or require assistance with a purchase, Canadian Tire's customer service team is there to help.

Online Shopping Experience: Canadian Tire's website provides a seamless online shopping experience. The website is user-friendly, making it easy to navigate and find the products you're looking for. They offer detailed product descriptions and images, allowing you to make informed purchasing decisions. Additionally, their online ordering and delivery options are convenient and efficient.

In-Store Experience: When visiting a Canadian Tire store, you can expect a well-organized and clean environment. The staff is readily available to assist you and provide guidance. The store layout is designed for easy navigation, ensuring that you can find what you need quickly. Overall, the in-store experience at Canadian Tire is pleasant and hassle-free.

Quality of Products: Canadian Tire is committed to offering high-quality products. They partner with reputable brands and manufacturers, ensuring that their customers receive durable and reliable items. Whether you're purchasing automotive parts or household goods, you can trust that Canadian Tire's products are built to last.

Return and Exchange Policy: Canadian Tire has a fair and customer-friendly return and exchange policy. They accept returns and exchanges within a reasonable timeframe, provided that the product is in its original condition. This policy gives customers peace of mind, knowing that they can easily return or exchange a product if needed.

Loyalty Program and Rewards: Canadian Tire's loyalty program, Triangle Rewards, offers customers exclusive benefits and rewards. By earning points on purchases, customers can redeem them for discounts on future purchases. The program also provides personalized offers and promotions, enhancing the overall shopping experience.

Community Involvement and Corporate Social Responsibility: Canadian Tire is actively involved in the community and demonstrates a commitment to corporate social responsibility. They support various charitable initiatives and organizations, contributing to the betterment of society. Canadian Tire's dedication to giving back is commendable and aligns with their values as a trusted retailer.

Overall Rating and Recommendation: Canadian Tire is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their excellent customer service, convenient online shopping experience, and commitment to quality, Canadian Tire is a top choice for many consumers. Whether you're shopping online or visiting a store, Canadian Tire provides a positive and satisfying experience. We highly recommend Canadian Tire for all your automotive, home, and outdoor needs.

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Phone numbers

+1 (866) 746-7287 +1 (800) 387-8803 More phone numbers

Website

www.canadiantire.ca

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