Canadian Tire
reviews and complaints

From misdiagnosing a major safety issue and sending us driving on the highway with a tire that was about to fall off, endangering our lives & the lives of others, to selling product with warranty that they do not honor, to straight up being lied to even with corporate on the line the London Auto Center on Horton is a nightmare to deal with.

These issues began in June 2021 and are ongoing today, Feb 15 2022.

A complaint was filed by phone to corporate & by email to corporate and a complaint to the Better Business Bureau has been submitted.

Bought this chair on 13th October 2020 and its broken in half. Tried reaching customer services at the store but they would intentionally hang up the phone and are not helping. Not sure where to take it from here. I have attached the picture of the chair. I paid the total of $146.89 for the chair. Never used roughly as you can see the pictures.

It don't matter whether you bring in power tools tools anything the [censored]ing store is useless management is useless and every time you try and talk to somebody don't mind what the [censored] it's about they always tell you no no no and it don't [censored]ing matter power tools as long as this says Mastercraft you [censored]ing idiot should be returning OK your company you're business no come up with every excuse and then rip you off when a [censored]ing return because you lost your receipt or something went happened don't give a [censored] useless [censored]ing company

I have severe rheumatoid arthritis and brought an empty bag to carry the one item I was there for - a new humidifier. I was made to check the bag at customer service and after purchasing my humidifier...was made to stand in line to collect my empty bag. Do you not think that's taking the thing too far? Jiminy Cricket! This was the Cdn Tire in Oshaws on Gibb St.

The canadian tire store in Glace Bay Cape Breton, nova scotia treated me with disrespect and illegally refused to serve me.

I refused to wear a mask as is my right under the charter of rights and freedomsof Canada. I was asked to leave even though I had products ready to purchase.

I believe the manager or assistant manager confronted me.

I left without incident but find the service discriminatory and illegal.

A few weeks ago my daughter had my car towed to Canadian Tire because it would not start. Canadian Tire contacted me directly and advised that it needed a new starter. I advised to go ahead and proceed with the work. Once they had completed the installation of the starter they advised me that during the work the FRM needed to be replaced. This is a module that controls the lights and windows in the car and it was something that they could not fix. The car was not drive able because it had no signal lights and other lights were not working. I then had to have the car towed from Kingston to Oshawa to my local mechanic who was able to fix the FMR module and have it reprogrammed. The total cost $1379.73 to have this fixed on top of the $800 I paid CT for the new starter. My mechanic indicated to me that installing a starter should not affect the FMR module. I am looking to be reimbursed for the cost in the amount of $1379.73. In no way should a car leave a garage worse off then when it was brought in to be fixed.

I purchased a home November 1, 2021, purchased Schlage front door lock set November 2, 2021 and had installed by locksmith. Latch did not work in January 2022... I stuffed opening for latch so it would not catch. I am not living here we are renovating before moving in.

When returning home Feb. 3, 2022, the paper must have dislodged I was locked out of house.. there is not backyard or other entry as I was not given keys for entry door through garage.

I had to smash lock off in the garage entry door to get access to the house.

I am asking to return this Lock set to Canadian Tire for a refund, I have no desire to continue to use this item and the internet lists several stories of people having latch problems from this company. I have the bill, from Canadian Tire in Elliot Lake... but I reside in Wasaga Beach Ontario. until mid May.

Purchased the Maximum drill / impact drill set 3 years ago at Canadian Tire. I have limited use of the cordless drill (serial number 054 1349 8) for light duty home projects. Suddenly from what I can tell the chuck is not working. When under just light pressure the chuck can't take it. I can easily turn the chuck by hand. Was very pleased with the drill until now. Is there anything I can do about it?

I went to my local Canadian Tire to buy a coupling for my dishwasher. I approached the service desk in the appropriate area of the store where a lady was working. She looked up at me and without a word of greeting or anything at all she turned and walked away. This is an example of exactly how not to treat a customer. After that I spent 15 minutes searching for the part I wanted and she came and went from the zone several times without acknowledging my presence, even when I made it clear I needed help. Thanks for 40 plus years of service, but when I experience this level of service, I am done with that store. Thanks for helping all of us to stop buying local and do it online due to the lousy customer service provided these days.

HIwe bought in september 2021 a griddle 399-5938 and serial 0002669 problem it is all rusted we clean and oil it but it don t fix the problemso we like to have a credit on my visa card and it is dangerous for health price paid 286.00 so wait for your reply to fix my problem
THANK YOU FOR KNOW

I purchased a set of three Outbound luggage about a month ago. The suitcase broke within one use. I traveled with the luggage to India from Canada and am having to purchase a new set since my flight departs in a few days. I would like to be refunded for the luggage that I purchased.
Looking forward to a response as soon as possible.

Thank you,
Sanjana Sharma

If your a Canadian tire Triangle credit card holder and want access to your online account it will be by far a extremely frustrating experience just to sign up for this service so I say let them send your a PAPER BILL IN THE SNAIL MAIL UNTILL THE END OF OF TIME because that will be the only way you will have any access your your billing account.

Oh just try to sign up its a completely waste of time you try to contact customer serve by phone well expect to wait more than two hours for your call to be answered because its there just isn't a 24/7 service line to make contact with any physical live person just a goddam useless am answering machine sending you chasing tails.

You think that you are signing up but its for their online purchases which of course may not interest you you want access to your billing account it will be a chore in and a half unlike all other credit card companies than actually have 24/7 CUSTOMER SUPPORT but not a Canadian Tire there still operating with the matrix of 1940