Canadian Tire
reviews and complaints

Hi Canadian Tire,

I'm not sure why, but we keep giving Canadian Tire and Canadian Tore products the benefit of the doubt. Over Christmas 2016, we returned 4 different faulty products. Yet still, we continue to be loyal customers and are really beginning to question why.

Our latest purchase, Mastercraft's Adjustable Storage Shelving Unit is our biggest disappointment and frustration to date. We bought two of these units to organize our unfinished basement. Each untit was approx $60+tax, had 5 adjustable shelves and a storage capacity of 1000lbs. Exactly what we were looking for.

We got it home and built them both. Everything went smoothly until we tried to actually put storage bins (etc) on the shelves. None of the shelves held up- all of the securing sleeves slipped down. What a disaster. We estimated our heaviest box was about ~20lbs. An easy lift for myself at 6 months pregnant. We rearranged our boxes many times, attempted to tape the sleeves in place and we're finally happy with our work. Frustrating and disappointed already but everything looked secure.

The next day when we went downstairs to find that multiple of the sleeves again slipped down and the only thing keeping our Shelving until up was the fact the shelves were resting on our boxes.

Fixed it again and left the lopsided shelves. Today, 2 weeks since setting them up, we examined them to find they are completely lopsided and we decided we have to take the boxes off the first 2 shelves in fear everything could tumble.

All this to say, I'm VERY disappointed once again in a Canadian Tire product. Taking the units completely apart and bringing them back to the store will be a HUGE nuisance due to the many small pieces. I'm writing in hopes you can rectify the situation from here. I've attached some of the pictures to show how terrible these shelving units are.

This is what I expect as a loyal customer. A) I do not want to return these units to my local store. I want to put them on the curb for garbage pick up. The amount of time and effort we've put into these shelves is ridiculous and carrying the many pieces back to the store is worthless. B) I should be offered a superior quality product to replace these shelves at equal value. I noticed on your website you have metal version of these shelves- do they work the way they are supposed to. Or, C) At the very least, I expect Canadians Tire to refund my $119.98+tax so I can take my business elsewhere.

Thank you.

Meagan Ann Gordon

Dear canadian tire, it is taking every bit of willpower to be polite, and not to use expletives in this letter because of my recent experience purchasing a product from one of your franchisees.
My 86 year old mother was having issues starting her 2011 honda c-rv, primarily in cold weather conditions. Keep in mind that this vehicle is in an unheated garage with the door closed.
So, after charging it on a charger once before, and boosting it several times after, I have come to the conclusion that the battery will no longer sustain a full charge and therefore it is no longer any good. The charging system operates optimally, and there are no draws on it from any electronics. One can only deduce that the eliminator battery in her vehicle is not sound.
That being said, I went to a local canadian tire and opted for another eliminator battery (Part # [protected]). I was greeted by a young man with hair hanging down across his face with one eye glaring at me. He didn't seem too concerned with the fact that he was dealing with a customer. However, I asked him if I could look at the batteries that were situated 'behind' the counter (Which is odd, considering I am looking to buy one) , but he told me that I wasn't allowed behind the counter, and that I was required to tell him the make and model of vehicle, so that he could look it up.
Not knowing the exact year, I stated that it was a honda c-rv and the year, I wasn't certain of, but possibly a 2011? He told me that he couldn't sell me a battery unless I knew the exact year of make and model! Seriously?! This is canadian tire's policy? Sorry, we can't sell you what you want unless you know exactly what you need? Please! I knew my mother's honda was approximately the year I hindered a guess at. I even had an idea of the product number having looked at the battery in my mother's car.
At any rate, I also happened to notice a disclaimer on the wall above the batteries that stated, and I quote; 'frozen batteries are not covered under any warranty no exceptions'! Well, news flash people, I reside in sudbury, ontario (Or northern ontario to you people in the southern part of the province) where the temperatures can get all the way down to a balmy - 35c at times, not incorporating the wind factor. I'm sorry that I don't reside in a climate like arizona or new mexico!
Furthermore, you have an advertisement for canadian tire's eliminator battery where it is chilled in a freezer unit to a temperature of - 40c, then it is installed in an truck constructed of ice, to which it starts up right away. Is this not a contradiction to what the policy sign states in the store? What 'constitutes' a 'frozen' battery? Look! I didn't just fall off the turnip truck? I have a pretty good understanding of batteries, especially when it was part of my work before I retired.
Nonetheless, I removed her old eliminator battery and installed the new eliminator battery. Unbeknownst to me, there was a piece of masking tape on the side that had september 2014 on it, so I figured that it should still be covered under the four year warranty. News alert! Apparently, it was previously frozen, hence the voided warranty. How do you argue with a young employee who doesn't give a ####, and just follows the rules? Needless to say, I at least asked for my twenty dollars that is outlined on the tag of the new battery. When you return the old one, you get twenty dollars back.
So, bringing it back, I only received $19.90 back because I didn't have the canadian tire money of .10 cents! This really is a shoddy outfit! I usually love going into ct to buy tools and other miscellaneous items, but this latest experience has left me with a very bitter taste in my mouth! If you want to do good by me, I would recommend you compensate my mother for the premature faulty battery that cost me half of my day to buy, replace and return, not to mention the troubles dealing with your impolite staff? Thanks!

I bought à heating pad to install under my oil pan on my car. AT canadien tire Chicoutimi QC. I paid 120$. I had IT installed and IT does not work.

IT does not heat AT all.

The installation is to stick under the pan.
Difficult to remove and bring back to the store. I have my bill. I Do think that à 120$ Product should work correctly I want à refund please.

Branch
Mavis and Dundas Mississauga
Bad customer.er service and refuse return item new in box never been used however been informed it's Canadian tire product and can be returned in 6 months from you employee
I had same issue last year and they refuse return a jack of oil which was sealed and another branch accept with full refund
Waiting you response
Thanks

We came in with a Cadillac for an E-Test and it took them over 2hrs and on top of it they left the car lights on, killed the battery and tried to have us pay for a new battery when we have been here and watched them leave the lights on the whole time. Then they proceeded on blaming us for the battery...This happened at the Aurora Canadian Tire! So angry with this company, I want the camera footage of this morning so I can show people how useless and foolish this whole process has been.

I have been patient for last couple of months for the unprofessional treatment of customers by the automotive manager at this location. I have made numerous calls to the customer service department and told them about what has been going on but i think they are trying to ignore me rather than solving the issue.

Issue began with providing me wrong set of winter tires which led to a serious suspension damage to my car and when I went in to complain regarding this issue I was told to pay additional $551 for the new set of tires on top of what I had paid before ($1240) but my car suspension damage was not taken into account by the manager saying that it was not there fault . My car damages were repaired by the dealership at a cost of $500.

And moving on with the issue when they put on the new tires for the second time, the vehicle alignment was not checked at all which again led to a rear tires alignment issue which was raised by my car dealership and I have a document proving my statement .when I went back to the Canadian tire store regarding this matter I was told by the automotive manager straight in the face that she or anybody in the auto department will not help me and she will not look into the matter.

I have a car which has just 45, 000 kms on it and I am already running back and forth to get it fixed which is costing me my precious work time, money and a lot of unwanted frustration . If you want to look at the google reviews of this location you will understand what has been going on with customers at this location and no one seems to care.

My only request to you is please look into the matter I have already spent $3000 dollars just on tires, fixing car, gas and taking off from work .

and I think I am being treated in an unfair and unprofessional manner

Recently visited the canadian tire south lethbridge. I notice the store employees watched and followed me around the store. Watching everything I did. Snickering and laughing behind my back. It was becoming very uncomfortable so I left the store. I don't know if it's your protocol to treat certain customers like that but I don't like it I don't think i'll be shopping there anymore as a native person I don't like this kind of treatment to be laughed at and to be made fool of. I will tell my fellow native people to stop shopping at your store too.

Hello,
Had to go to canadian tire today, feb. 19, 2017, as suddenly while driving the engine light flicked on and then there was no power when I hit the gas... So I took it to you shop in south edmonton alberta. They said they would start by checking the vehicle... 60 minutes they said and this was at about 11:35am... Finally at 1:15 I went and asked if they knew what was wrong or what was taking so long... Was told the mechanic would be at least another 30 minutes. Finally at 1:50 I went to check again the journeyman was finally done... Thank god... But then I had to wait for him to talk with the front desk staff and then have them type up the info. They could not find what was wrong but could see the signs that yes something had been going wrong previously. Was made to feel like my car was not a priority waited a ridiculous amount of time and after them just check it cost $186 dollars canadian that is crazy. They just looked and for lack of a better word dicked around. I was told it would be 60 min for the check I got everything in order at about 2:30pm. They said they could not find the problem but suggested doing general maintenance... Which we do regularly... Infact we had an oil change less than a week ago.
The service was horrible... The price was insane for the work that they did. They used a code reader and then did who knows what from 11:35 to 2:30.
It is unprofessional and horrible service. I would at least like some of my money back as it took well over the 60 minutes that was stated on the invoice and they did not do anything at all really we watched our car sit outside for quite some time before they took it inside... Now when we got there it was slow and no one was waiting or anything but as time went on they became more busy and thus wasted our time as well.
Please find a way to resolve this... I really would like some of my money back for the inconvenience. I declined all the maintenance they suggested because there reason for suggesting it was, "oh we could not find the problem... So try do general maintenance. "
If you require an invoice please message me and I can send what I have thank you.

On febuary my 2012 jeep compass to cdn. Tire as it was having trouble starting the battery was fine. I could not hear the fuel pump start as per usual. I brought it to them. Telling them of the symptons I informed them then sounded like either fuel pump relay or fuel pump. They checked it out said because the vehicule started they could not find anything. They verified the battery and it was good. I paid and left. On feb. 17th the jeep refused to start I had it towed by cdn. Tire road service to cdn. Tire cowansville. I again told them sounded like fuel pump relay or fuel pump. They examined the vehicule and said pump and relay were fine it looked like a cpm control and it was beyond there scope to send to dealer. I agreed ten minutes later they called back and told me that the mechanic had figured out how to run his testor. So we agreed to let him try after a while I called back to see what was going on and was told they thought it was the crank sensor. At that point I knew. They were lost and asked them to stop. I called the tow truck and the dealer. They found the problem imediatly. It was the fuel pump relay. Now I am out 172.00 paying cdn tire plus one towing. I would like some compensation I feel the mechanic was way over his head.

You had a case of 4 bottles of windshield washer fluid on for $12.95. They store I st.Thomas was out of the cases but had plenty of single bottles on the shelf. When 5 asked if I could get the 4 bottles separate for the case price I was told it was only one sale if they came in the box. In my opinion 4 bottles is 4 bottles. So I had to pay the regular price and so I only lyrics bought one bottle and decided not to get the other products that I needed because of this. I have been a loyal Canadian Tire customer for over 25 years. However after this I am seriously reconsidering my customer loyalty to Canadian Tire. I know I will probably never hear back about this but I am so upset and feel totally ripped off that I had to mention this.

I needed a repair agent to fix some issues on my fibre glass boat. I was told by the sales assistant to buy this tube of bondo . I sanded down areas and Aplied the bondo. Several hours later I went to see if it's ok to sand and paint. The bondo the guy told me to buy was the wrong stuff I needed. It needs sunlight to cure. Not knowing this i got it all over my good jacket which is now washing.
Now I've to scrape it off my boat and buy another product. Not very good sales assistance if you ask me. Very disappointed that the staff are so unaware of the products the sell.

On 31 January 2017, I brought in my Hyundai Elantra Touring to fix a stop light bulb on the passenger side.
The service person who fixed the bulb incidentally chipped the plastic assembly, stuck the broken piece with glue and did not set the tail light assembly properly into the body.
I did not notice the fault until I noticed a lot of rattling in the boot. On close inspection, I noticed that the assembly was not seated into the body and there was a small piece that was chipped and cleverly fixed with glue.
I returned to ask the person to replace the assembly as it was his fault to have broken it.
He asked me to come the next day so he would ask his manager.
On returning again, the manager inspected the tail light and I was told by the service person that the assembly cannot be replaced and he was rude to me.
Is this the kind of customer service one expects from a big organization like Canadian tire?
I want them to replace the part.

Brought car in for service to Milwoods Canadian Tire, agreed on the day for a pickup. The next day they called and said that they had no parts available so the car won't be available (actually it can be linked to unfair practices under the Fair Trading Act as they made a misleading statement knowing that neither parts will be available nor work done). Needed to pick up the car the day initially agreed upon and they charged for the work that was not done. Thus they put blame on me for not agreeing to leave car longer than the day agreed on even I told them that I would need the car that day. I am wondering if it is normal practice as it should be considered unprofessional and unethical.

Went a couple of months ago (About 4 / 5 months ago) to canadian tire auto service in pointe claire quebec, to have a front end inspection,... They gave me the report of what needed to be done,.. Bought the pieces & had them changed, (Ball joint, tie rod end,... Now i go my dealership garage to get diagnosis on computer,... I was in total shock, when they told me, & brought me in to show me that my whole front end sub frame is finished & has rusted out holes all through it... Why the fk did i pay for a front end inspection for, your people should of told me months ago about my sub frame, but instead you just wanted to make money changing parts... This car is now off the road as of yesterday,... You pcs of ###, you'd rather make money then to let your customers know the truth... & yes i have proof i was there for that, it's paid through my canadian tire master card, you fkn pcs of ###

I recently visited the Canadian Tire store in Cowansville, Qc to purchase a pair of skates for my grandson. I found the skates that I wanted and proceeded to the department where they sharpen the skates. I also had my pair of skates that had to be sharpened. I placed my skates in the line as there were other skates to be sharpened ahead of me. The employee that was supposed to be sharpening skates was busy serving a gentleman that couldn't seem to decide on what pair of skates he wanted - another Canadian Tire employee came along and they chit chatted for a couple of minutes and he left and the original employee that was there continued standing there waiting for the customer to decide which skate he wanted. I understand, and I'm very patient with line ups in stores but I felt like this situation was a bit ridiculous - couldn't this employee have someone else help this customer so he could sharpen skates? So I went to the customer service desk and explained to the clerk what was going on - she asked if I wanted to see the manager or she could call the employee to the skate sharpening department, so I asked that she please call him. She paged him and he didn't even bother to call her. So after another 15 minutes of the same nonsense going on - I asked to speak to the manager. He told me that I should be patient because it was winter and everyone was getting their skates sharpened! I'm very patient, but the employee wasn't even sharpening skates! The manager made me feel like I was in the wrong. They finally sharpened my skates and I paid for my purchases and left and I haven't been back to the Canadian Tire in Cowansville since then and I don't plan on ever returning again. Does that manager not realize that it's the customers purchasing goods at his store that's paying his salary? My few purchases every week may not be alot compared to the total sales of the store, but if everyone is treated like that and feels the same as I do - sales will definitely drop.
Regards,
Linda

Hello my name is Jesspreet Grewal I am currently not happy with Canadian Tire services because back just this week my credit card was closed for no reason without any given reason right now my credit was 560 but after looking it its 543 which I did not close the account with an request if this issue is not resolved in a good business manner I will filing a lawsuit against your company because my goal is to pay off my loans and get excellent credit score of 700 but when I see something is I will not accept it at all. My credit card number is [protected] so please solve this issue ASAP. How I would like this situation resolved is have my account back up and running and have good relationship with Canadian Tire because if you want more business with customers and have us refer Canadian Tire than you should solve cases in nice manner since 2013 up until September 2016 I have always paid my account in full or made the minimum payment as required and never missed a single payment. Please contact me directly at [protected] thanks Jesspreet

Today I purchased the above named product because my water is undrinkable...this product was $299 plus tax...it is bulky and heavy and when I got it home, I live an hour from Yarmouth Nova Scotia Canadian tire, it was broken...the latches that secure the lid were complete busted and bent...I now have to drive one hour to return this costly item...am a single full time mom who does not have time or patience for this as this product was researched by me and I went specifically to this store...

For Cad tire milton, ON
Emplyee old lady abd an old guy...

Came in for the car tire repair.
The lady charged me 37 bucks initially for the tire repair . While doing this the, tire was figured cannot be repaired ... so i requested to let me bring my another spare tire minutes away at home and put my donut for the time being. So was done paid for what i originally asked for and was assured this will be replaced .
After cmg back 30 mins after, figured the lady was gone and am dealing with a gentle man ... so having explained my situation i was expecting to just reinstalled my tire again, as there was no plug to be replaced now inthis case .
I was again asked to pay for the mounting of the new tire .
I requested i have already paid for it and since my tire could be fixed i brought another tire and now brought a new tire to be placed in my car ... the guy told me i was charged ealier for the tire replacement of my donut and will be charged again for my tire mounting ...

This is a cheat your emplyees did .
1st i was not told i was charged just for the mounting 32 bucks ? !
2 nd i again paid for my stupidity to rely on caf tire emplyees that i will be served rightfully for the service i paid for earlier .
3rd i was made to pay again 22 buck just mount my new tire i brought again ...

This is a fraud abd and this is not expected. Cad tire is canadian business it has to be considerate of the situation and fare to its customers ... not being fooled and deceived by their so called employees ...

I paid extra 30 bucks .

Now the lesson learnt is never to visit Canadian tire ... for auto works and will go to local shop as they have some personal considerations of the situation . Making delibrately and forcefully 32 bucks will 100 percent cost you customer for his life time .

Hope thsi will be heard if there is some sane people working for c tire still...

There is something called customer service which totally lacked in this case ... doing this you lost business for next time ... and somewher i hate that too but happy i will take business somewhere else going forward.

Thanks for reading if you reached here...

Sudhir
[protected]

I had a diagnostic done on my car in Tillsonburg, they said everything was ok, but if I needed to get rid of the "check engine" light, to come back in. My mistake, I went to Stratford, they charged me for another diagnostic, and didn't fix anything, so I went back to Tillsonburg to get it fixed adn told Stratfrod I would never be back again...until today, I needed a quick opil change on my lunch. No problem, is what they said in Stratford. Made me an appointment, to which I was early. Spent an hour there, only to get my keys back, they were unable to fit me in.
The service is the worst I've ever experienced and will not be back to let them screw me over again.

I received a hat and a pair of mitts (both too small) from a friend. They had the original Canadian Tire tags on them, but I had no receipt. I went to the store and they had the exact same mitts and hat in a large bin, all for $14.99. I wanted to exchange both for large sizes of the exact same items. However, I was told that since they were each on sale for $5 off at some time in the past I had to pay $5 each to exchange them for the exact same item in a larger size from the exact same bin. The store clerk said there was no way around this because they had different stock numbers, and that was the way the system worked. Well, I'm sorry to say that the system is broken when common sense and customer relations don't factor into the equation.