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1.2 1108 Reviews

Canada Post Complaints Summary

66 Resolved
1041 Unresolved
Our verdict: If considering services from Canada Post with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Canada Post reviews & complaints 1108

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Newest Canada Post reviews & complaints

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12:21 pm EST
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Canada Post poor delivery times

Due to this strike affecting my government issued cheques, canada post now owes me $397.65 in overdue fees assessed against me by epcor and atco corporations. I rely on these funds to be delivered so I may pay the balance of my utility bills via direct debit. I am disabled and unable to be employed. You need to resolve your internal issues in a timely manner so that the real workers of this nation can function without fear or loss. You aren't inconvenienced by strikes or delays but we citizens who worked hard for our lives are. I survive on a meager $2000.00/mth whereas your employees are making 2-3x that.

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1:45 pm EST

Canada Post strike

Hello my name is Lance Westvelt, i am a business owner in Nisku alberta. I am very unhappy about the disruption in postal services. I do know that the majority of my customers still send payment through the mail. Not happy when i can't pay my bills on time. I won't pretend i know exactly what the strike is about. All, s i know is that if i told my customers that i could not take care of their business, they would probably tell me to hire new workers or, if i can, t supply them, they will take their business elsewhere. Same goes with the workers. Get to work. I, m quite sure many of them would be first in line complaining if services they need are not provided when they need. Please anyone, feel free to call me anytime. Regards Lance Westvelt [protected]/

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Kenneth Tendem
, US
Nov 20, 2018 11:36 am EST

All we need is more competitor in our local courier service (E.g.: USPS), other than Canada Post and let USA company came in and take over the market. It works also for ICBC for not having a monopoly the local market period.

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6:08 am EST
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Canada Post parcel delivered to mail box

Please be advised that the postman delivered a parcel to my mail box at the end of my street. Tried to get parcel out and it will not come out - it is too big - to pull out.
My address is 23 Kipling Drive, Belleville, Ontario K8N4Z5 and my name is Leslie Jackett/Woollard.

My name is Deborah Cross (mother-in-law) I live with Leslie and my son Rob went to mail on Friday November 16 - and tried to pull out package will not come out - package is for my daughter in law. We have community mail boxes at end of street on Essex Drive.

Please advise mailman to be parcel in larger mail box

Thanks for your help. [protected])

Deborah Cross

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5:40 pm EST

Canada Post shipping with xpresspost

Canada post keeps Changing my package delivery date, it's estimated to arrive in three weeks and I have been waiting 1 weeks and 5 business days even though I paid for xpresspost which is next day or 2 day shipping guarantees. Mine was 2 day. They also now refuse to offer a refund for my late delivery due to the strike. The strike is not my fault and if they could not fulfill these guarantees why take people 35$ and leave them with nothing to show for it!

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9:11 am EST
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Canada Post delivery delays

My items have been stuck due to the labor dispute for about an extra 9 business already with another forecast 4, these items I require to repair things for my income and to train for new jobs. Extremely poor service and huge problem over relatively small complaints and mostly greed.

2018/11/12 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/11 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/10 12:39 OTTAWA, ON Item processed
2018/11/09 15:42 MISSISSAUGA, ON Item processed
2018/11/09 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/08 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/07 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/06 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/05 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/04 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/02 00:01 Canada Delivery may be delayed due to labour disruption
2018/11/02 Electronic information submitted by shipper

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Jonathan Hanson
, US
Nov 21, 2018 4:59 pm EST

Parcel I need for medical reasons sitting in your Calgary depot for 5 days and not expected to until next Tuesday. Sure glad your bottom line matters more than your customer base, I will be sure to make sure all parcels are delivered via Fed Ex or other delivery services in the future. Sure hope your upper management paychecks from this year are good enough, as I hope this significantly sinks your profit margin. Perhaps you should let customers come retrieve their parcels from your depots, we clearly can do the job better than you. Great holiday season, sure glad your bottom line is worth causing thousands of people financial and medical problems, you heartless people.

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3:00 pm EST
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Canada Post I complained regarding my parcel.

I called [protected]. I bought a TV from best buy. They shipping it through Canada Post. The driver went to the wrong house. Said he left a note. I was home and there was no note. I called complaints department as suggested by a lady who works for Canada Post. I spoke to a manager who was contacting Peterborough to have it redelivered. I bought my tv on November 1 st. It is now November 7. I've stayed in my house for 3 days waiting for my TV. Still can't track it. This is how people end up mentally distressed. They get paid very well. For this crap

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Adamjones
, CA
Nov 15, 2018 6:31 am EST
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Canada post said that my item was relieved before the strike and it is a lie. It said arrived before the post office even opened. The people at the post office said that was impossible and it was never even there. Terrible company with terrible services.

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12:10 pm EST

Canada Post delivery delays on company goods

Hi! I am currently loosing money due to your strike delays. I am neither part of your workers union, nor a Canada Post employee. Why do I have to suffer due to your demands? Does that sound fair to you?

I have lost to orders and there is a current delay on at least, 5 more orders I am waiting for.

Awful care for customers. I am really inspired to never use your postal services again.

Thank you!
Julio

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11:23 am EST

Canada Post labour dispute

End this dispute. Bring in scabs your letter carries are unskilled labourers most people can do their job they are replacable greedy thankless fools. I pay top dollar for shipping so give me what I paid for lock em out bring in scabs and stop their [censored]ing. This is crap you have a strike every few years yet there is no reason for the Canadian public to be held hostage by uneducated unskilled employees who do a [censored] job in the first place. Enough is enough

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8:06 am EDT
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Canada Post parcel still not delivered

A parcel was shipped from Amazon Oct 14/18. Went from Mississauga to Stoney Creek on Oct 15/18 (I am in Lindsay). Was returned to Mississauga Oct 16/18 and remains there. Today is Oct 31/18. I put in a ticket to Canada Post, they said if I had not received it by today they would send further instructions. I got an email telling me to contact the sender. How would that help? It's with Canada Post in Mississauga.

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6:57 am EDT
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Canada Post wet courier received

Hi:

I called yesterday to [protected] to mention the problem and even offered a solution for this situation not to happen again.

Once again yesterday, I picked up my mail at that community box and all of my mail was completely wet. Unable to open the envelops and the ones i opened it was simply impossible to read the content. Once again i had to call the senders and have them mailing me them again or emailing me it.

The one I spoke to didn`t even take our name or phone number to ensure this problem which we mentioned to the post office and to you on several occasions, I felt no caring of delivering proper service.

Mailbox: 5-3543 rue principale Tracadie (NB) E1X 1C9

They have installed a plastic basket to protect but it doesn`t work. A cover over that community box would fix the problem as it might stop the wind and rain getting into our boxes. I`m sure not being the sole one having that problem.

We do not expect any refund as most of the mail were documents however we expect you to find a solution if mine is not available for you else we`ll have no choice to advise our correspondents to use the email or another courier service to reach our company.

Client number: 8070982 Courtiers d'entreprises Canadest Inc.

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Scottish Lass
, CA
Nov 08, 2018 11:47 am EST
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I am in Calgary, Alberta and I'm experiencing the same problem I called to report the problem on October 11th and have followed up today for a status update. I'm tired of receiving magazines (paid subscriptions) that I can't read and receiving my bills and correspondence in such a state that I can't even make out what they are.

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2:04 pm EDT

Canada Post business delivery service

The drivers are lazy and refuse to bring parcels upstairs. Instead, they leave them downstairs by the door where they can easily be stolen. Additionally, they are constantly late delivering (IE. next day after it was supposed to be delivered) and go on strike often. They are most certainly not capable of receiving parcels or delivering to businesses. They are strictly for home/residential use where nothing of significance is being mailed.

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12:47 pm EDT
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Canada Post change of address

Please look into the following complaint:

I change my company address from:

Isolation Alliance Insulation Inc.
231 Normandie
Pincourt, QC
J7W 3V8 to

Isolation Alliance Insulation Inc.
15445 d'Esterel
Pierrefonds, QC
H9H 1Y9

Still getting mail at the 231 Normandie address, even after I paid to have it
changed...this is a permanent change for all mail directed to:
Isolation Alliance Insulation Inc.
Wayne Madison
Stephen Madison
Margaret Madison
Harry Madison

Customer # 8560124

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8:53 pm EDT

Canada Post package delivery or not at all

I was waiting on a package today. I rearranged my whole day so that I could be here to sign for it since I paid an extra $20.00 to get it express. Did you know that they didn't even bother to knock or ring the door bell but quietly slipped a note on my door telling me where I could pick it up. Didn't feel like carrying it in the rain, I'm guessing. I googled about this and apparently this behavior is very common with their drivers. Disgusted with Canada Post

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12:05 pm EDT

Canada Post customer service

Supervisor TRISHA was extremely rude and condescending, asking if I knew how to use the internet to track a package! I listed all the information the Canada Post app tracker provided me. I asked for her employee information to file a complaint and she hung up on me. This is unacceptable. In customer service, hanging up on a customer is immediate grounds for dismissal and I hope that she gets what she deserves.

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7:38 pm EDT

Canada Post failed delivery

I live in prince george bc, went to the canada post office at spruceland, sent out a parcel to a friend in toronto, parcel was addressed to 43-314 thoncliffe park drive M4H1J4 Toronto, Ontario. with email notification activated upon delivery and tracking number [protected], parcel did not get to my friend and there was no notification as requested by my friend to back this up. I will like this to be investigated and parcel returned to my friend with address mentioned above or to me at 255 Ospika north blvd. v2m3r1 pg, bc.

Marian.
[protected]
[protected]@yahoo.com

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4:52 pm EDT

Canada Post community mail service

Work mail service ever. I have had 4 packages in the mail for over the past week. Three coming to my community box and one directly to my home. The package I had special devlievered through a different corporation arrived on time just as described. Where as with Canada post the ones shipped to my mail box are over 3 weeks late. I have phoned the distrubtor of my packages and they are tracked to the community box. Whoever delivers my mail is NOT properly doing their job. Will be changing all future delievery methods I'm willing to pay so I actually receive my things!

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3:50 pm EDT

Canada Post delivery

2018/10/22 00:01 Canada Delivery may be delayed due to labour disruption

This is completly unacceptable! I paid $4 to have my product shipped to me by today and it contains very important medication that I need!
I'm never going to order from Canada Post again because this is just ridiculas and unreliable!
Canada Post has no idea how they are neglecting customers because of there labour disputes!
I would like my refund back.

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11:28 pm EDT

Canada Post parcel delivery tracking

To canada post complaints board. Called the canada post phone call service center this morning october 21 2018 informed parcel had cleared customs. Later updates online state that at 3 20 pm parcel actually cleared customs but was returned for review at 3 22 pm. Not what canada post phone in center stated when I called in the afternoon. Please investigate this problem and resolve the matter expecting delivery asap. Border services canada aware of this issue.

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Update by David Beaugie
Oct 21, 2018 11:34 pm EDT

Hopefully my information on this system is kept private

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6:15 pm EDT

Canada Post my mail being delivered to the wrong address - weekly

Hello,

In April 2018 we moved to a new home. My address is 2 Cimarron Estates Gardens. A week after being here the neighbours that live 2 blocks over began bringing us mail. Lawyers documents, credit card and bank statements, utility bills. Their house number is "2" as well but they are on a different street. The monthly mail deliveries from our neighbours continued up until last month and they have since resorted to marking "wrong address - put in wrong box" on our mail and are now returning it.

This is ridiculous that after so many months our personal mail is going to the wrong address. Canada Post has put us at risk for identity fraud with so many items of mail being misdirected.

Kindly advise how we get this issue corrected as we are tired of having our mail delivered incorrectly and I guarantee the neighbours are tired of getting our mail too. We are all extremely frustrated.

Chris Brown and Karey Makonin

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5:50 pm EDT
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Canada Post express post

On October 11, I took a parcel to the post office in Yellowknife and requested it be shipped Express Post to Victoria BC (tracking # [protected]). It should have arrived in 2 business days which is what I paid for, but the parcel wasn't delivered to its destination until October 17, which is 4 business days.

I paid $36.70 for Express Post but did not receive adequate service. I feel that some sort of compensation is warranted in the form of a refund.

I can be reached at the following:
- cell: [protected]
- email: [protected]@theedge.ca

Thank you for your consideration of this request.

Gail Nesbitt

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Canada Post In-depth Review

Service Quality:

Delivery Speed: Canada Post provides fast and efficient delivery service, ensuring that packages reach their destinations in a timely manner.

Package Handling: The handling of packages by Canada Post is commendable, as they take great care to ensure that items are properly packaged and protected during transit.

Accuracy of Delivery: Canada Post has a high level of accuracy when it comes to delivering packages, ensuring that they reach the correct recipients without any errors.

Customer Service:

Responsiveness: Canada Post's customer service team is highly responsive, promptly addressing any queries or concerns raised by customers.

Knowledgeability: The customer service representatives at Canada Post are knowledgeable and well-informed, providing accurate and helpful information to customers.

Professionalism: The professionalism displayed by Canada Post's customer service team is commendable, as they handle customer interactions with courtesy and professionalism.

Pricing and Value:

Cost of Shipping: Canada Post offers competitive shipping rates, ensuring that customers can send their packages at affordable prices.

Additional Fees: Canada Post is transparent about any additional fees that may be applicable, ensuring that customers are aware of the total cost of their shipments.

Value for Money: Customers can expect good value for their money when using Canada Post's services, as they provide reliable and efficient shipping options.

Tracking and Communication:

Tracking Accuracy: Canada Post's tracking system is highly accurate, allowing customers to easily track the progress of their shipments.

Updates and Notifications: Canada Post provides regular updates and notifications to customers, keeping them informed about the status of their packages.

Communication Channels: Canada Post offers various communication channels, including phone, email, and online chat, making it convenient for customers to reach out for assistance.

Website and User Experience:

Navigation and Ease of Use: Canada Post's website is user-friendly, with easy navigation that allows customers to quickly find the information they need.

Availability of Information: The website provides comprehensive information about Canada Post's services, rates, and policies, ensuring that customers have all the necessary details.

Online Tools and Features: Canada Post offers a range of online tools and features, such as package tracking, shipping calculators, and address verification, enhancing the overall user experience.

Reliability and Consistency:

Consistency of Service: Canada Post consistently delivers packages with reliability, ensuring that customers can trust their shipments to arrive on time.

Dependability: Canada Post is a dependable shipping provider, known for their commitment to delivering packages safely and on schedule.

On-time Delivery Rate: Canada Post has a high on-time delivery rate, ensuring that packages are delivered within the expected timeframe.

International Shipping:

International Delivery Options: Canada Post offers a range of international delivery options, allowing customers to choose the most suitable method for their shipments.

Customs Handling: Canada Post efficiently handles customs procedures for international shipments, ensuring smooth and hassle-free delivery.

Tracking and Support: Customers can easily track their international shipments with Canada Post's tracking system, and the support team is available to assist with any queries or concerns.

Complaint Resolution:

Handling of Complaints: Canada Post handles complaints in a prompt and professional manner, ensuring that customer concerns are addressed effectively.

Timeliness of Resolutions: Canada Post strives to resolve complaints in a timely manner, ensuring that customers receive a satisfactory resolution as quickly as possible.

Customer Satisfaction: Overall, Canada Post's complaint resolution process aims to achieve customer satisfaction by addressing issues and finding suitable solutions.

Accessibility:

Physical Locations: Canada Post has numerous physical locations across the country, making it convenient for customers to access their services.

Online Services: Canada Post offers a range of online services, allowing customers to conveniently manage their shipments and access important information.

Support for Individuals with Disabilities: Canada Post strives to provide support and accessibility for individuals with disabilities, ensuring that their services are inclusive and accommodating.

Environmental Responsibility:

Sustainable Practices: Canada Post is committed to implementing sustainable practices, such as using eco-friendly vehicles and reducing energy consumption.

Packaging Materials: Canada Post promotes the use of environmentally friendly packaging materials, minimizing the impact on the environment.

Carbon Footprint Reduction Efforts: Canada Post actively works towards reducing its carbon footprint through various initiatives, contributing to a greener and more sustainable future.

Overall Rating:

Summary of Pros and Cons: Canada Post offers fast and reliable delivery service, with competitive pricing and excellent customer service. However, occasional delays in delivery may occur.

Overall Satisfaction: Customers are generally satisfied with Canada Post's services, appreciating their efficiency and professionalism.

Recommendation to Users: I would recommend Canada Post to users who are looking for a reliable and affordable shipping provider with excellent customer service.

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Phone numbers

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Website

www.canadapost.ca

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