Canada Post
reviews and complaints

I have had 3 out 6 Canada Post deliveries fail in the last year, totaling over $1000 in lost goods, and hours of lost time to receive a replacement. The symptom is always the same, package makes it to local office, and "poof", goes missing.

Canada post tracking system still lists them as "on their way".

Three lost packages in the last year

Tracking #'s

Feb 2022 - Tracking # [protected]

May 2022 - Tracking # [protected]

Jan 2023 - Tracking # [protected]

I was waiting for a package to be delivered to 1330 Richmond Rd, Ottawa. The tracking said it was delivered Jan 2, 2023 which was a holiday. So I expected it on Jan. 3 but it did not arrive. Later that day I received a phone call from a lady saying it had been delivered to her at 1285 Richmond Rd. I went and picked it up from her on Jan 4th. The label on the package was correct. The only thing the postman got correct was the apt #401. If the lady hadn't called me the package would have been returned. It was a small box that would have fit in my mail box. The tracking number on it is [protected]. It was from HP Canada Co. Instant Ink.

Thank you for your attention to this matter.

Susan Duncan

401-1330 Richmond Rd

Ottawa, ON K2B 8J6

[protected]

Tracking Number: [protected]

I sent a package on Sunday, December 18th from Calgary to this address:

757 King Street E

Cambridge, ON

N3H 3N8

I sent the above tracking information to the recipient. She asked about the package when she picked up another package (from Calgary), and they told her she had to wait for a 'Ready to Pickup' update because they hadn't received it yet. Then, the next time she checked the tracking, it said, "Item has been returned and is enroute to the Sender".

I have no idea why this package was returned, especially when another one made it there from Calgary with no issues. I paid about $30.00 to send this package, just to have it returned.

When our letter carrier dropped it back to me yesterday, all of the address information was redacted with black magic marker. The letter carrier said that that is not procedure.

I would like to know why this item was returned back to me and not delivered my recipient.

Leslie Hauser

[protected]@icloud.com

[protected]

I reside at 1322 Av. Victoria Apt 3 Greenfield Park, PQ J4V 1L8 & my complaint is that either I get mail for Apt 2 or someone else's address nor do I get my own mail. I want recently sent a Xmas gift in a card and as yet it was not delivered or it was put in someone else's box. I am so fed up with this continued error on your part. I have a regular courier that delivers my mail & she's the only one that pays attention as others as just too bothered to notice what they are doing. Are they not making enough money per hour to ensure the mail gets delivered to the correct address. When we had home delivery it was just as bad as my mail would get stolen. I even had to buy a mailbox at the pharmacy to ensure I got my mail but had to discontinue as was too expensive to have. I would very much appreciate hearing from someone about this.

My local post office has lost my parcel. It was in their possession as of nov 10 2022 & I had received notification from my supplier that it had been delivered nov 14 2022. I never received it. So I went to our local post office with my detailed tracking information. I was very rudely served by the clerk. Since nov I have been given the run around going back & forth between local post office, head office complaints dept & supplier of my lost parcel.

Last tuesday dec 6 2022 the manager of our local post office (we have spoken several times both by phone & in person) gave me a new service ticket # promissing me that he has personally contacted the complaint dept & they would be contacting me friday dec 9 2022. Never got call nor any other form of communication. Now this has gone on for way too long. I expect full compensation for my lost item. The manager says his employee has dislexia & it is not the first time a parcel is lost. We have ourselves received 3 times in november a parcel belonging to some one else but as honest citizens have brought them personally to the rightful adress.

The latest service ticket # is [protected]

Please dont tell me again that it was successfully delivered when it has not been & the manager of our post office has confirmed the situation.

On December 9th, 2022, I went to pick up the parcel. I had to wait more than 30 minutes. There were no staff to help.

I wanted to know why was the registered document not delivered to me. I am a senior citizen and just moved from Mississauga to Vaughan. There are three attempts made to deliver the document in Mississauga

[protected] is the reference #.

I sent for this item and I live in Alberta. This is the information I have received from this supposedly company. Read from the bottom up.

Your package was delivered successfully to the addressee.

Canada Post

(International Inbound Express)

- Canada

- No phone

- Sync Time: [protected]:55:20 (GMT-07:00)

[protected]:07

DARTMOUTH,NS, Delivered to your community mailbox, parcel locker or apt./condo mailbox

[protected]:37

DARTMOUTH,NS, Item out for delivery

[protected]:55

DARTMOUTH,NS, Item processed

[protected]:15

HALIFAX,NS, Item arrived

[protected]:06

MISSISSAUGA,ON, Item processed

[protected]:30

MISSISSAUGA,ON, Item has arrived in Canada and will be presented for review

[protected]:02

CNCAND,China, International item has left originating country and is en route to Canada

[protected]:42

CNCANA,China, International item processed in originating country

[protected]:43

China, International item mailed in originating country

Hello,

repeatedly now whoever delivers the mail is just shortcutting across our lawn although we have a perfectly good walkway to the front door which every other delivery person is using. So, please tell that deliverer to stop that.

Erwin J. Ebner

Happened yesterday, Dec. 7 and again today, Dec. 8.

I also let the deliverer know in person today but she seems not to care, so Canada Post better get her to abide by property law.

I am the manager of a townhouse complex, and the carrier leaves the main door to the mailboxes open often. We have 1 area with 3 large doors with about 45 mailboxes. we have had the mailboxes left unlocked all weekend. It is not right that mail is left opened as such. He blamed "someone" opening it when I spoke to him today. Video shows it blew open 2 minutes after he left, and no one was near the mailboxes. We understand that it can happen but in the 4 years I have worked here, only this carrier has left it open so often. twice in 1 week.

Took parcel to post office Nov 16, Bridlewood Mall. Agent recommended Xpresspost. Tracking shows accepted and got to Ottawa on Nov 18. Next it shows out for delivery on the 21st. This morning, parcel is still out for delivery and it is Nov 29.

The number is [protected] going to Carleton University.

Please advise

As a country we are trying to cut down on environmental waste, emission costs etc. It is disheartening being charged extra to reuse a Canadian post flat rate box. We are trying to encourage consumers to consume less or at least be more environmentally conscious. I am extremely disappointed that these Canadian values are not reflected in our primary mail service provider. This is a call for Canada Post to do better.

My name is menka thakur , mom of vikrant thakur is studying in TMU , I have send around 7 kg parcel for my son which is having only winter clothes ,

It’s urgent to receive him that parcel since 19 October it shows in Canada,

Courier done from moscow Russia .

Nothing related to anybody .. it’s just cloth for my son, since it’s started cold in Toronto , please see how you can help me receive my parcel to my son

Once delivered the details of packages such as mine are deleted from Canada Post computers. The item says it was delivered but was obviously delivered to the wrong address as it wasn't placed in my rural mailbox. I visited the Port McNeill post office and they said they couldn't do anything about parcels delivered to the wrong address. I contacted Canada Post head office who told me all enquiries after 3 days must be initiated by the seller in nChina, yah right.

I contact the seller and they don't care.

I have noticed that often I received other people mail indicating the delivery contractor does a terrible job and in this case place a small parcel into someone else's mailbox as it did not appear in mine.

Rather than return the item, the owner of the wrong mailbox choose to keep the parcel and now I am screwed.

Thanks for being completely incompetant Canada Post

I will share this on social media far and wide because I am tired of moons working for Canada Post.

William Kovacs

1006 Hyde Park Rd

Port McNeill, BC

V0N2R0

[protected].

November 10, 2022 I recieved a parcel Notice. No name on it. The only information on the notice was my apartment number, and the street address.

On November 12, 2022 I went to the location of postal office to pick up this parcel. The clerk informed me that the parcel had been picked up already.

How did that person claim the parcel without identification or proof of address?

It's the time of year where everyone is putting parcels in the postal system.

This is the second time a deliver of Canada post has crossed my land by not using the walkway!

November 22, 2022 @ 12:30pm, 41 Compton Street unit 9, Kingston, Ontario. If I get a notice from Canada post stating that mail will not be delivered if the walkway is not clear, then I expect the deliveries to use the walkway and not my yard! There is a barrier that they walk over and if a fence is needed I will gladly put one up! You people need to do your jobs accordingly!

This seems to be a habit, receiving an email that says that our parcel was delivered on November 15th, 2022 and yet it has never arrived. I have contacted Canada Post and was told that they couldn't do anything about this. I tracked my parcel throughout the entire shipping process # [protected]

The email on November 6th gave the information UBI Smart Parcel Canada Ltd.

I pay EXTRA for expedited delivery yet throughout the last 4 years it is NEVER EXPEDITED service received. An order I paid extra for currently hasn’t moved in 2 days yet I should of had the item by today had they actually been doing their job!

They are STEALING FROM ME AND OTHERS PAYING FOR FASTER SERVICES YET NOT PROVIDING THEM AND THEY DO NOT REFUND THE MONEY FOR SERVICE THEY CLEARLY CANNOT PROVIDE

Canada Post Fuel Surcharge is out of control. This fee needs to be eliminated now! If the cost to ship has gone up for the mail service, it should be truly reflected in the rates they charge. ex. a shipment that regularly cost $22.50 should NOT have an additional Fuel Surcharge of $9.24. If this is what it costs, then just state that in the regular rate. I feel the Fuel Surcharge is to easily manipulated by Canada Post and they are not being held accountable for its use but simply using it as a new revenue source. This needs to STOP!

Good day,

I was expecting a package today or tomorrow, and I received an update on my parcel tracking and the update was that a notice had been left at my house at 1041, this is strange because I was home all morning and no one from Canada post came about, I did get an Intelcom delivery but nothing from CP. I opened the door and looked outside to make sure there was in fact no notice, and there was none.

No one came to my house from CP, but yet it is claimed that I missed my delivery. I had to call in and wait to find out what my delivery number was so that I can retrieve my package.

As much as I dont mind going to the location provided by the agent on the phone, what I am not happy with is the lying and lack of trust this has created for me. An agent of your company says that he was here at 1041 and left a notice when he/she clearly know that he did no such thing. Maybe next time if my parcel goes missing from my porch I will wonder if it was even delivered.

im trying to find out information on my parcel the tracking system is confusing on whether its been delivered or if its coming back to us.

just hoping for clarity on it please

my email is [protected]@shaw.ca

was mailed out in April this year. Very aware of the delays in mailing to Australia

we have not been able to do any thing else but check the tracking.

on it says its coming back from sender which is us and this is where its cloudy.

im not really making a complaint just looking for info and dont know any other way to check or where to ask