The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Canaca.com Web HostingBad Support, Bad Reliability

C

Canaca.com almost ALWAYS overcharges when it comes time to renew a domain name, or the hosting service and time has to be spent getting them to correct the overcharge, which usually takes more than one attempt.

Also, the server that our site is/was hosted on crashed recently. Hours went by and Canaca's only response was that they are investigating it. By that afternoon, the site was gone, with nothing to show for it but a note that cPanel and Apache were installed, but our logins didn't work. The server and network status on their website never said anything other than "normal" and they did not respond to any tech support requests all afternoon, or evening. When we finally did get a reply it was simply an apology for the inconvenience, with no details on how long we will have to wait for our business to be operational again!

Their tech support is awful. The options are to fill out a form on their site and hope they reply, or (per their instructions) send a request for them to call you to an emergency email address. Several were sent and they never called. Now our site has been gone for over 24 hours, we can't login and we can't get email. Time to move to a new host. This company needs to get their act together... haven't they heard of BACKUPS?

Responses

  • Ka
    kalijuri Sep 25, 2009

    canaca.com sucks! plain and simple.

    they are also THIEFS.

    i left them almost 1 year ago to the day; had a block put on my bank card (bad idea since i have recently found out that doesn't work! thanks Sovereign Bank!) and recently was reviewing my bank statement and found that on 9/11/09 canaca.com stole funds from my bank account.

    i am not a current customer of their's, yet somehow i was still in their 'automated payment system'.

    which put my account into the negative which, to this date, has caused $55 in fees ($5 being added each day they continue to hold onto my money illegally), that canaca.com is responsible to pay for. so that is $100.26 PLUS $55 and counting.

    in the meantime, however, i look like an ahole that puts her bank acct into a negative!

    if they had not stolen money from me, i would still have a balance of $58!!!

    and yes, they overcharged for the theft! as they did when i was a customer. you always have to get money back from them. they act like they don't know how this happened, but they do it as a regular practice and then pretend it is a computer glitch.

    they stole $100.26 of my hard earned money and i am not a customer of their's!!!

    i have literally been trying to get them to give the money back for 2 weeks now! they responded once, of course only via email, asking for a screen print of my account showing this theft and now i have not heard back since and my account is still in the negative!

    you cannot talk on the phone with anyone EXCEPT IN SALES. THEY WILL DEFINITELY TALK TO YOU IF YOU WANT TO BUY THEIR SHTY PRODUCT!

    my bank is now investigating this and putting the money back in the meantime.

    i am not even a customer of this illegal company, but yet they stole money.

    and you are correct. THEY ALWAYS OVERCHARGE YOU and if you live outside of Canada, they add a foreign exchange fee, which they were recently successfully sued over and had to repay ALL their customers this fee retroactively!

    THIS IS A COMPANY THAT SHOULD NOT BE ALLOWED TO EXIST IN BUSINESS AT ALL!

    REASONS I LEFT AND WHY YOU SHOULDN'T EVEN THINK ABOUT GOING WITH THIS COMPANY:

    1. no help via phone ever (UNLESS YOU ARE AN INNOCENT NEW CUSTOMER AND WANT 'SALES')
    2. horrible email response time (if you ever get a response)
    3. when you reply to their response, you are put back at the bottom of their queue (i was told this by a sales rep called Brenda).
    3. overcharging and taking forever to put the money back
    4. STEALING MONEY FROM BANK ACCOUNTS OF NON-CUSTOMERS and not putting it back and not responding to the customers NUMEROUS emails.

    may canaca.com rot in hell!

    i have sent all emails, timeline of emails, etc. to the US AG's office and the equivalent in Canada.

    i will even give a plug to the company i switched over to - godaddy.com. i LOVE them. they help you via email and phone. they know what they are doing when they help you. they charge you what they say they will charge you. they respond in an insanely timely manner. they are always there for you 100%. if you want a great web service, go with them.

    AMEN!

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