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1.2 595 Reviews

Camping World Complaints Summary

23 Resolved
559 Unresolved
Our verdict: If considering services from Camping World with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Camping World reviews & complaints 595

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11:18 am EDT

Camping World anderson hitch installation

My wife and I purchased a Jayco Eagle HT from Camping World, ST. George, UT on Aug 9th, 2018. At the time of purchase I also needed an Anderson 5th Wheel hitch installed. In order for them to install it, they had to install the RAM puck system in the bed goose neck ball needed for the Anderson hitch. During the installation, they cut the bed cap on the top off the truck bed (I did notice it right away). This is a 2018 RAM 2500 and had less then 1000 miles on it when it happened. When I brought it to their attention a week later, their only response was "I waited too long to tell them". It will cost me $100 for part to fix (I shouldn't be responsible for it). Fast forward to this past weekend, Sept 1st, 2018. Our first camping trip in new 5th Wheel. When they installed the puck system it came with 2 tie-downs you can install and remove quickly so I decided to take them out. One was hard to remove but when I finally got it remove I saw why it was difficult. When they installed the system, they cut one of the holes off center which made it difficult to get the tie down in place. Bottom line is I would not recommend this Camping World to anyone nor would I have them install anything on my vehicle or 5th Wheel. As a result of our first trip, we found a few things that need repaired under warranty. We are taking it in to their competitor for all repair work going forward.
Michael Stevens

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Update by Beavis1005
Sep 04, 2018 11:26 am EDT

Made grammatical changes

Update by Beavis1005
Sep 04, 2018 11:25 am EDT

My wife and I purchased a Jayco Eagle HT from Camping World, ST. George, UT on Aug 9th, 2018. At the time of purchase I also needed an Anderson 5th Wheel hitch installed. In order for them to install it, they had to install the RAM puck system in the bed for goose neck ball that is needed for the Anderson hitch. During the installation, they cut the bed cap on the top off the truck bed (I didn’t notice it right away). This is a 2018 RAM 2500 and had less than 1000 miles on it when it happened. When I brought it to their attention a week later, their only response was "I waited too long to tell them". It will cost me $100 for part to fix (I shouldn't be responsible for it). Fast forward to this past weekend, Sept 1st, 2018. Our first camping trip in new 5th Wheel. When they installed the puck system it came with 2 tie-downs you can install and remove quickly so I decided to take them out. One was hard to remove but when I finally got it remove I saw why it was difficult. When they installed the system, they cut one of the holes off center which made it difficult to get the tie down in place. Bottom line is I would not recommend this Camping World to anyone nor would I have them install anything on my vehicle or 5th Wheel. As a result of our first trip, we found a few things that need repaired under warranty. We are taking it in to their competitor for all repair work going forward.
Michael Stevens

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6:50 pm EDT

Camping World repack wheel bearings, check brakes

July 2017 at Camping World in Anderson, CA. We took our 30 foot, duel axle, 5th wheel to Camping World to Repack wheel bearings and check brakes. The note on the paid invoice says; "inspected wheel bearings and brakes were at 50% to 60%. re-packed bearings with new grease and replaced seals. re-installed drums. tested brakes. all tests passed."

After repairs were completed, 5th wheel was brought home and stored for the winter.

July 2018 We took the 5th wheel from our home, through Oregon and in John Day Oregon the passenger side wheel froze and we were unable to move the 5th wheel any further.

According to Les Schwab; "trailer arrived with front axle right side seized to the drum. brakes had come apart. checked left side front axle. brakes had come apart inside. rear axle left side wheel seal had come loose and burned up brake magnet."

We would like full reimbursement of the $945.35 we had to pay for the repairs due to the shockingly abhorrent job Camping World's employee performed. This could have been a real tragedy if the brakes had overheated to point of fire.

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1:26 pm EDT
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Camping World warranty work

I bought the trailer in September 2017, it is a 2018 Coleman camper. It has needed warranty work from day one! It has been brought to camper world and Biloxi Mississippi, at least three times. It has been kept by them Weeks at a time supposedly waiting on parts. Here it is almost September a year later And just got a call last week, that we can bring it in September 6 for repairs to finaly be done. Last time we were told the parts were in, they were the wrong parts! The last time it was brought in, it came home without the battery. The battery case was locked down but had no battery and last time we were told the parts were in, they were the wrong parts! The last time it was brought in, it came home without the battery. The battery case was locked down but had no battery in it. We did not notice it right away because it was still strapped as if it had not been messed with. This purchase from camper world has been a nightmare from day one. You cannot get anyone to answer the phone In the service department, and they will not even call you back with information. YOU MUST CALL THEM To find out the status! Horrible customer service! When we asked for corporate telephone number, the service manager stated he did not know it, and we would have to Google it! Then he proceeded to give us a number in Denver Colorado as a corporate number! What the hell is wrong with this company? We actually went shopping in camper world the other day and the store was actually closed, no one had locked the doors! We only knew it was closed when we went looking for someone to pay for our purchase! An employee that we found stated "oh they did not lock the doors?" TERRIBLE JUST TERRIBLE!

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10:38 am EDT
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Camping World - camper has issues and a month later still not fixed

2019 Jayco Jayflight 265RLS. Had some minor things needing fixed during our walk thru. They TAPED the wiring harness up. It fell down while transporting it. The water heater toggle was not put back into place. The chair has 2 tears in the fake leather material and the wood trim around the slide-out was broken when they pulled the slide out in . The...

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4:06 pm EDT
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Camping World refund of down payment

Camping world of Mesquite Tx has not refunded my money for holding a toy hauler to view for purchase. Trailer was 1600 lbs over the web site specs which exceeded the capacity for my truck. Finance person by the name of Jacob said he would return the refund by the end of the day two weeks ago and no refund in 2 1/2 months. I need help with this matter due to the fact Jacob does not return my calls. Need to know if they intend not to return my money. I have to travel 7 hrs to try to visit in person.

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1:05 pm EDT

Camping World damage by albuquerque camping world

As an update to our Google review copied below, Albuquerque Camping World didn't correctly seal the slide wipers, which caused extensive leaks leading to water damage to the kitchen cabinets. Camping World of Tallahassee estimates ~$1500 to repair. Camping World of Albuquerque has refused to accept any responsibility for the damage caused by their "repairs".

6/6/17 - Arrived in Tucumcari, NM. Found our rear slide motor was bad. Called the CW Tech Help Line, spoke with Service Tech Joe, who initiated a 3-way call with Jennifer Housand, Service Manager. We discussed that they would be expecting me the next morning, with the parts either there or a day's delivery away, as parts could be overnighted if necessary. I was assured that everything would be "ready to go" when I arrived.
6/7/17 - Arrived at 11:15. Had called around 10:30 to let them know we were almost there. They acknowledged expecting us. On arrival, no one knew who we were, and Service Advisor Simon Trujeque stated there were no notes regarding us. He consulted Jennifer Housand, who acknowledged we had spoken together, but denied all discussions that took place during the phone call, even stating that "they never overnight parts". She also denied that there was any agreement whatsoever that "everything would be ready to go, " and that nothing would be done until 1:00 when the service techs returned from lunch. Service Manager Jennifer demonstrated an attitude toward us with every interaction. In fact, nothing was done until I again called Joe at the Tech Help Line around 2:00, after which they finally got the coach in to investigate the problem. After a couple of hours, as expected, they reached the same conclusion that Joe and I told them they would find. Simon claimed no knowledge of the existing motor's high failure rate noted by Joe, and advised that since the existing motor was functional, we only change the damage one. He was offended when we insisted that both motors be replaced, so that it would be a matched set. Service Tech Joe told me that Albuquerque is ringed by Camping World warehouses, and that there was no reason to ship the motors from Lippert (the manufacturers). Simon stated that Joe was a liar, and that all parts for slides had to come from the manufacturer. Despite Service Manager Jennifer's earlier claim of never ordering parts via overnight delivery, the new motors were ordered for next day delivery at a charge of $100, albeit with no guarantee of delivery or installation when they arrived.
6/8/17 - Around 10:00, received a call from Simon stating that parts had been ordered and were scheduled for delivery on 6/9/17. He said that deliveries usually arrived between 10:00 and 12:00, but that it might be later. Assuming that they did arrive in that time window and if the repair tech began the installation after lunch, since four (4) hours were allotted, it should be completed by the end of 6/9/17. However, if they had to start later, it would be more like the end of Monday 6/12/17. Again, he refused to provide any idea of the likelihood of either scenario, and refused to advise us whether or not to extend our stay. Again, it was not his problem.
6/9/17 - Arrived at Camping World around 10:30. Simon stated that the parts were scheduled for delivery around 11:30, and reiterated that if the tech could start on installation at 1:00 pm, after lunch, they could have it completed by the end of the day. If not, it would be completed on Monday 6/12/17. As usual, he refused to speculate the likelihood of either scenario, ignoring again the necessity of extending motel stays. At 4:40, I called again to ascertain the status, and was informed that the repairs were completed, but that the new sealants needed to dry overnight before the slide could be closed. He told us we could take possession and drive to the RV park next door with the slide open (highly inadvisable!), or pick it up in the morning. I agreed we would wait until the morning of 6/10/17.
6/10/17 - Arrived at Camping World at 7:30 (opened at 8:00). Simon either had many problems totaling our bill or was deliberately delaying us again. He finally completed about 9:45.

Camping World responded to my review (see below). As they requested, I tried to contact them by email and phone, on 4/21/18 and on 5/6/18. You guessed it, no response from Camping World! Their response here was just for show, not to resolve a problem.
Response from the owner 6 months ago
James,

We understand why you are upset. That sounds like a very frustrating experience. We would like to talk about your experience more with you. Please call us at [protected] or email us at [protected]@campingworld.com.

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2:04 pm EDT

Camping World service work

I had my new camper in for a minot incident for repair and warranty work. We had camper only 1.5 months. I received camper bsck after 3.5 months. I hsd to waiy 3 more hours, even though i needed to leave for trip. Csmper was dirty, shower black, dust everywhere, and half of warranty work wss never done. I found on trip, all furniture unbolted, scratched, shower handle stripped, showrr fan had been taped from hail damage, no one told me. Pipes under sink crimped, told them it leaked, said not a submarine, now mildew damage, and sewer flush disconnected, whick caused flooding and several loads of laundry, as well as lost tp and septic supplies. I am so disgusted. The guy i dealt with acted like this is no big deal, just bring it back for another 3 months. Told me hsil damage my problem, even though it wasn't in my possession. Im so msd, want to tell thr world i have been screwed by camping world, and these people make excuses. We are first time camping world purchasers, and this NOT how people should be treated.

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8:07 pm EDT
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Camping World service on 2017 starcraft launch. terrible service

To Whom it may concern,

My name is Michael G. Cordry. First, believe it or not, this happened last year also. I purchased a 2017 Starcraft Launch and have used it about six last year, and NONE, this year. Do to MY stupidity, while removing the cover, I inadvertently stepped on the plastic bubble that covers the restroom vent, and cracked it. Also, my fault, I failed to drain the water heater, and it burst. Neither one is a big deal to fix.

I dropped it off on June 10, this year, and, as usual, it was written up, and I left. After a couple of weeks, I called and they said they would call me back, no one called. I let it ride until July. When I called this time I was told they didn't have the parts in stock, and had to order the. I was livid, so far I missed two pre planned camping trips. I called almost every week, and got nothing but excuses. Finally, I stopped by in person two weeks ago. They could not find my name, I stood there 10 minutes until he figured he should put in michael, instead of Mike ( shouldn't matter). So after 10 more minutes, I got the usual " let me go check". I stood there for 15 minutes until he finally returned with someone named Tim, by now I was fed up. Tim stated that " Sorry, I dropped the ball". I told him I wanted this week, and he said no problem. Now I have missed four camping trips. After those promises, I called Shane, who i assume is manger, and explained the who!d thing He failed me back two days later and said he was sorry, and the parts have been order? I have heard that four times. He said they would knock off 100.00. Big deal, you have ruined our whole summer. I will pay for parts, but not a cent for your useless service department.

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3:26 pm EDT

Camping World service department wrecking my travel trailer

Sherman, Tx Camping World Worst experience ever! In May, 2018 we dropped our 2016 Jayco travel trailer off for electrical work. This is the second time the trailer has had electrical problems. With that being said I was called and told the trailer was ready for pick up, and to call 1 hour before arriving, which I did. Upon arrival we realized that someone had DROPPED our travel trailer! No one in the service department was even going to acknowledge that the entire tongue of the trailer was torn up. The wheel was shattered, it's holder was mushroomed out, the jack was broke off, the frame bent, the propane bottle metal mount was broke off, and the propane lines underneath were flat. THEY DROPPED MY TRAVEL TRAILER AND TORE IT UP! All they wanted to offer us was a $50.00 in store credit, and a couple more months in the shop with them.
I would not recommend Camping World in Sherman Texas to anyone.
I feel as though they owe me a new travel trailer, because there is no telling what is wrong on the inside since the outside was in such bad shape. Upon speaking with the General Manager, I realized he was not going to be of any help. When I messaged Camping World they just referred me back to the dealer in Sherman! WOW, they did not even take responsibility for wrecking the travel trailer.

I have been trying to resolve this issue since July 21, 2018. Since this date I have been trying to reach a member of management that would speak with me in reference to the resolution of my case, with no success. I have emailed your corporate office at least once a week for some time, requesting someone contact me back.

On August 9, 2018 at 4:42 pm I received a phone call stating the corporate office had been receiving my emails, and someone from the corporate office would be telephoning me on Friday August 10, 2018 in reference to this complaint (case #[protected]). As of today I still have not received a call in reference to resolving this issue.

I am very disappointed in the handling of my entire case. Camping World of Sherman's general manager will not help, his resolution was to contact corporate, and corporate has not contacted me back about resolving my damaged travel trailer.

Supposedly the service department (who damaged the trailer) is fixing the damage. With the poor quality of work I don't have much faith the travel trailer will be free of issues once repaired. The trailer received extensive damage by being dropped by an employee. I am requesting a new travel trailer, that has not been "wrecked". If there are issues that arise from it being wrecked after I take possession it would appear the customer is at fault! This is unacceptable.

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Lcarter
, US
Aug 24, 2018 2:25 pm EDT
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Our 2018 Sierra fifth wheel was bought in Dothan Alabama one week after taking it home the microwave was making a terrible noise and smelt burning wires called camping world and said no problem it took a couple of months to get a new microwave . Then had to make the 5 hour trip and over night stay to get the new one installed . When we picked up our camper the slides where in we hooked up and left when we got half way back home we stopped at a good sams for the night . We had stayed at this good sams before being our daughter lives in the town . During the night we smelt something we got up started checking things and our converter wasn’t working . The fireplace, satellite, boxes, DVD player, washer/dryer, microwave was burnt up . I have talked to everyone from the seller to forest river, there electrician they tell me it is a power surge even though we had a surge protector. Electricity they say can’t be explained . It just happens . So our ins had to pay to replace everything. And this was June 24 th and today is August 25 th 2018 and it sits now in olive branch ms . Camping world with a issue with the kitchen slide gear . It was replaced and now they tell us it’s the brace so what to do we call and we get voicemail no one will return our call . Please camping world we had to rent a house to live in hotels got to exspensive . If anyone out there can help I’m to the point of just wanting them to take it back.
Linda carter

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2:19 pm EDT
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Camping World travel trailer

I purchased our trailer on 04/04/18 from Camping World and noted multiple issues on walk-thru. I was never subsequently contacted on getting those fixed. After 1st and only camping trip, rear door hinge started to bind and crack. I observed the door frame bending instead of the hinge moving. I contacted Camping World and couldn't get a drop off date until a month later. I dropped off the trailer on 06/08/18 and also reminded the service advisor of the issues from the walk-thru. He promised me the trailer by 06/14/18. He also said the best way to get a hold of him was by email. After about a month I emailed him for a status and got no response. Then a week later I tried emailing him again with no response again. I tried calling him and left voicemails with no response. I then asked to speak to an available service advisor. She informed me that my advisor was very busy and she would try to help me. She told me that my door should have shipped but couldn't locate it's status and she gave me a tracking number. I asked who I could talk to about my dissatisfaction and she said I should call the trailer manufacturer. I called Heartland and was told they couldn't help me with speeding up the process or compensation because they are having a high employee turnover rate. I was finally contacted by my advisor 2 months after initially dropping the trailer off to tell me the door was finished but that I wouldn't be happy because the swivel chair that I noted was broken on the initial walk-thru couldn't be warranted. When you sit in the chair it makes a loud cracking and popping noise that you can clearly feel and hear. I then contacted Heartland again and was told they couldn't do anything because their vendor Lippert made the chair. Next I went in to Camping World to talk to my advisor and got nowhere. I then asked to speak with the general manager but he was off so I spoke with the sales manager. He got my info and told me he would look into it and have someone get back to me. I never received a call so I went in again the next week and spoke with the general manager. He took my info and asked if I could call the chair manufacturer of the chair to make sure he could get reimbursed for the chair. When I contacted Lippert I was told nothing came up under my VIN number but they would be happy to help me and send out the replacement part. I went back to Camping World and gave the general manager the info. I called him on 8/18/18 and he said I could come in and swap chairs with another trailer. I don't know why this couldn't have been done day one to do right for the customer. When I went in on Sunday to swap chairs the trailer was filthy! Not only did I lose the whole summer of Camping with my family, I incurred cancellation fees, spent many lunch hours trying to get help, paid 2 months of storage, I was given my trailer back filthy with no compensation. About the only person who showed understanding and regret was our salesman Jeff Zimmerman. With many friends and colleagues asking me about our trailer I don't know how I could justify referring them to Camping World.

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7:10 pm EDT

Camping World 5th wheel

My name is William Kinney. We bought a Montana 5th wheel from Camping World in Burlington Washington for around 1 year. We lived in it for 10 months. Then we went to go on Vacation with it and the landing gear stopped working. So we took it up to Camping World in Burlington twice, the second time to leave it to be worked on, and that is where it has been for the last 5 weeks. I called up there to find out what was taking so long and I was told it has Squirrels living in it and Rats though it. It this unit was sitting out by it self with no one in it that could happen. As I stated before We lived in it the hole time up till we took it up to get worked on. That being, I feel it was sold to Us with out being fully checked out.
After the 4th call to Burlington Camping world to talk to a Supervisor on what was going on with our 5th wheel. I was Lucky enough to get hold of SVP Tim and He had Frank a service Manger give Me a call with in 20 minutes. That is when we found out about all the problems. Now it has be almost 2 weeks and haven't heard a word. We are loyal costumers. We have bought 2 units from Camping world plus all of the camping stuff we have bought. I would realy like to get this resolved. Thank You for your time.

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Steve Dithomas
, US
Sep 05, 2018 11:36 am EDT
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W O R S T E X P E R I E N C E from start to finish at camping world, KISSIMMEE, FLORIDA
I have a 30 foot 2004 Winnebago Sightseer which was in need of a new fiberglass roof- Brought it for replacement to camping world in Kissimmee, Florida in April, 2018. When I went to pick it up it was partially detailed with hand-ragged swirl marks every where they could reach, greasy hand and footprints throughout, bath fixtures laying on the floor, and body and mirror(s) damage and scrape marks around the entire RV where they dragged their scaffold around to install the roof. The roof also had a crack in it where it bends to meet the side wall.
To add insult to injury, more than 50% of the roof fixtures were not dicored (the white caulk-like sealant that waterproofs) and neither were the front and rear plastic channels on the front and back! After pointing this out to the manager, he told me "If you have water intrusion just bring it back" (he knew I live in Vero Beach- 100 miles south) At that point I asked to speak with someone else. I was told to leave it (which I was going to do anyway) and they would have another manager call and fix and complete everything.
Jason Rivera called on Monday and made an appointment with my wife to go over all the problems needing to be completed/fixed. He was very apologetic and appeared to take his job seriously stating that most of the workers involved were untrained/ unskilled but he would do his best. About two weeks later we went back to pick it up. At this point the roof looked to be done properly and fully dicored and the body/ paint work was mostly complete although you can see everywhere it was patched/ fixed up. They attemted to clean up the inside but failed in that respect.
Fast forward to September 2, Labor day weekend. I went on the roof for the first time since it was fixed- The new fiberglass roof is now delaminated from the plywood below on about 60% of the roof. The only place it is secure is in the middle and where the roof fixtures are- Luckily we have a dish in the front which aids in keeping the roof from blowing off.
Looking back, I now realize either they didnt apply much glue, or more likely water got under the roof while it sat outside waiting to have dicor sealant applied. (I know it rained torrentially) The dicor along the sides and front is the only thing keeping the roof on at this point. In any event, it now needs another roof and more new plywood.
I know Im in Florida, (I liken it to a third world country) and I know Florida is number 47 in education which is reflected in day to day sheer stupidity regarding almost everything but I would hope that people who are hired to do a specialized job should know how to do it.
Im now waiting for a response from Jason Rivera if he still works there and see if this can be remedied. I WANT THEM TO PAY AN EXPERIENCED INSTALLER TO FIX IT as I would never, Never, NEVER, N E V E R set foot in any camping world. DO YOURSELF a BIG FAVOR and save a BOATLOAD of GRIEF and stay away from these slick- talking but ignorant people. GOOD LUCK TO ALL!

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3:55 pm EDT
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Camping World terrible repair service!

On July 17 2018 I took my 2018 Coachman Leprechaun 260 RS to Campworld Lowell Arkansas which is close to my home. I did not buy my RV from them, I bought it in another state from a dealer who is miles away, I was told I can take it anywhere.

So July 17th was my prearranged drop off date, I provided a full list of items that needed fixed, however I wanted the refrigerator and the hot water heater fixed under the warranty, if anything else on my list I knew I would most likely have to pay for.

I called every Friday to check on the progress, I got excuse that they fired a technician who was handling my unit cause he wasn't doing his job, the next Friday was we are still trying to get it figured out, the next Friday was we are waiting on the warranty department, then last Friday was we are waiting on parts, I called on Monday to check the status, they said it will all be done by Tuesday, August 14th, I arrived at 4:00 pm on August 14th and did a walk through, the vehicle was a mess, inside and out. My seats were stained like they had been walking on them or spilled something on them, your talking about tan cloth seats, so they sent a girl to spray something on them while I spoke to the manager Matt, I was not happy, my wife was livid. Zachary was my representative, all he could say was he thought everything was completed and how sorry he was. Matt the manger or director of services state when I pointed out a draw that wasn't fixed properly, he stated you know it's man
Made right. The whole damn RV is man made ! Don't insult my intelligence.

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6:56 pm EDT
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Camping World install a 15000 btu air conditioner new

I called last week to get a price on a new A/C for by 2012 Class C motor home, the price was good so i made an appointment, I was told that it would be a 1 hour job and it was just pulling the old one out and replacing it with a larger unit. My app, t was for 10am. it was close to 11 before they pulled it into the bay, now i was told that the A/C i wanted was not adaptable so i needed to buy a Dometic, fine as long as it's 15000 btu! went to lunch and was called, Opps, need a different pan, so i said fine install it. 30 minutes later called again, Opps, with my thermostat I could not use the heater! left lunch and when i looked into the motor home which had now beed there over 4 hours, all they had done was to pull the schrood! total time wasted was over 4 1/2 hours, plus driving 90 miles each way. If these people had been properly trained they would have been able to tell me all of this while on the phone the first time and i would have gone elsewhere..I have been RVin since 1964 and had spend many dollars at Camping World, well this is the last time i even go into your store

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4:52 pm EDT

Camping World installation of flat towing base plate and braking system on my ford edge

Late last year I took my vehicle to CW in Denver Colorado to have my vehicle fitted with the needed equipment so it could be flat towed behind my RV. I was told that the company had just done the same installation on a Ford Edge about a month before. (witnessed)
This June we had the opportunity to try out our new setup. Six miles from our first nights destination we found our Edge smoking and too hot to open. The tow truck driver pulled the car up on his truck and took us to the nearest Ford dealer. When he tried to slide my car off his tow bed it would not roll. He had to bounce vehicle off because transmission had cooled and frozen.

The next day the service manager gave me the horrible news that I needed a new transmission as my model Ford Edge was the only model that could not be flat towed!

Make a long story short I paid for a new transmission, came back to Denver,
in July, traded in my Edge for a model that could be flat towed. When I requested the CW Store Manager reimburse me for costs incurred she said they didn't do that, it was my fault for bringing it to Camping World! Surely a slip of the brain on her part. (witnessed)

Bottom line, service should have run my vin number, checked with Ford and told me my vehicle did not suit flat towing: in other words, done their job.(This information given to me at another CW in northern California).

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4:44 pm EDT
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Camping World poor service. no sense of priority or time management.

Motorhome has been at center since June 2018. A part was on hold. Instead of repairing the issues where the parts were on shelf and check for water leak in bathroom, and could complete while waiting on part they parked it and nothing was accomplished. Then I was told after I called three separate times leaving two messages for two different individuals in the service department the part was in. A week and half later I called to check status and they had not even started on the repairs! Almost 14 days and our motorhome was just sitting there. So instead of touching the vehicle two times now they will touch the motorhome three or more times. Camping world is such a large company hire a team to come in and train your employees. Visit other service dealerships and learn how they deal with expediting work orders. My gosh fast food restaurants even have a system where they get special orders put in a certain time frame. Hire someone that has experience and then promote from within once an individual has been trained. Camping World in Calera changes employees like a person changes phones.

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Camping World camper damage after roof maintenance

On July 16, 2018 we picked up our travel trailer from Camping World after having rubber roof conditioner applied. That Friday, we went camping and noticed that all our clothes/towels in the front closet was completely soaked. Got on the roof and noticed that the rubber roof was pulled completely away from the metal seal on the top front. The camper had never leaked before and we paid for a complete maintenance package (supposed to have checked for leaks as well as multiple other things) at Camping World just a few months earlier. We took the camper back in and talked to the service manager who, to his credit, said they would fix it. Went back to pick the camper up Monday August 6. Before I took it off the lot I checked and they had not fixed anything. The roof was exactly the same as when I left it to get fixed. No work was done at all. So the assistant manager (manager was out that day) said he would take care of it. Went back to pick it up on August 7th after I was told it was ready. Again, before taking the camper I looked on the roof and all they had done was caulk it more (I had already done that when we were camping before I brought it back in because it was raining every afternoon and didn't want the wood inside to get soaked again). Didn't fix the seam. Then the assistant manager said that the manager only said that they would seal it which didn't make sense. I had already sealed it so why would I agree to just have more caulk put on. The issue is that the seam has come loose so the caulking will only last so long before the rubber roof peels back more. Left the camper there because the manger was supposed to be in the next day. The next day he wouldn't talk to me. His name is Ed Woods. Picked up the camper and just chalked it up as a loss. It was clear that they were not going to fix it as promised.

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Eve Underhill
, US
Aug 08, 2018 5:09 pm EDT

I'm Randy's wife and I was in the meeting with Ed and he said he would fix it. I'm attaching the reviews that I have made on Yelp and Goggle so that no one else has to go through this. Tomorrow will the our 5th trip there to pick up our camper trailer because of the lack of competence at that location.

My version of what we have been going through.

Just make sure that you check any work that you bring in to get serviced. We didn't really have a problem with the customer service employees but the quality of Yework from the service technicians and the service manager Ed, is what cause them to get this review.

We spent a lot of money there doing annual maintenance and making sure everything looked good. We take pride in our assets and try to keep them in great running condition. We brought the camper in for a cleaning and to have the sealing around the roof checked. When we got it back, it was damaged it looked like someone stepped on the edge of the roof and pulled the roof away from the side. When we took it back and spoke to manager Ed, he said that he would fix it, pull the roof back and reseal it. He said they have been having alot of problems with service there and why he was transferred to fix the service department. I asked for his resolution in writing but her said that it wasn't necessary he was a man of his word.

Needless to say, when the time came to fix it, he conveniently forgot the conversation. We brought it in a few days later so they could resolve the issue, when we stopped to pick it up a few days later, nothing was done. It was exactly how we left it. They said to leave it and they would fix it, they did add some new sealant but didn't pull the roof back as he had said that he would. We asked the service reps who stated that the manager didn't say that he would do that (my husband and I were both in the room and I know what he said; now I know why he wouldn't put it in writing. By now we were very upset but knew it wasn't the service reps fault. Not worth the anger we decided to mark it off as a loss and leave; however, they couldn't find our keys so we left it overnight again and had to drive back in for the third time.

We went back today for the 4th time since they found the keys. By the way, we have to drive an hour round trip each of these trips. We wanted to talk to the manager, Ed, but he never returned our calls. Finally fed-up and angry we marked it off as a loss and a lesson learned. Went to hook up the trailer and they let the battery die. So tomorrow will be the 5th trip to Camping World. Frustrated doesn't even begin to express how we feel. Again, when servicing your camper, trailer or whatever you better check it out before you leave Camping World, there is a good possibility that the work was not done or there is damage. Go somewhere else if you can to get the service completed.

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7:46 am EDT
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Camping World sales

Brain the sales manager. DON'T DEAL WITH HIM. Does not know his product or the product he stocks in the store. First time was wanting to by a matteres for motor home, had a sign at the door of clearence and mattress on sale. Asked him to see them and they were not in store. Lost a 300.00 sale. Then called the store wanting to purshes a 200.00 a tankless water heater. Tells me they do not stock them. Question is what do the stock? Save yours self the frustration and do not go to the Belleville store.

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Camping World terminated employment

After working 25 years for camping world I was terminated from the Junction City, Or location. You have my file and it will show you all the stores I worked at, how many times I relocated for the company and how I went on the road for a year after Flaggstaff, As was destroyed by a tornado. I always had good reviews and great attendance record. When they terminated me from the Junction City/Coburg, Oregon store. I was shocked to say the least. For some reason the Freedom Roads people wanted me gone. They kept complaining about anything and everything till finally I was thrown under the bus on a customer service issue. Lack, Craig and Brad were the ones trying to push me out the door.
Fired with no severance package after 25 years of which I was a service manager for about 12 years. Not to mention I was sick at the time and they knew it. Congestive heart failure with COPD. My time is starting to run out and had to get this out just to see if anyone there actually cares.
Sincerely,
Brian k Miller
Camping World employee number 3268
[protected]

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SeriouslyNow1952
, US
Aug 02, 2018 3:42 pm EDT

If you were good at your job, they wouldn't have anything to write up. Stop going on the internet to look for false sympathy.

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10:03 am EDT
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Camping World terrible service

We purchased our 2018 Hartland Pioneer BH270 about 4 months ago from Camping World in Lakewood N.J. When we got home with it, we realized that there was no remote control to operate the led awning lights. Without it they just keep changing colors very fast and annoying. I called 4 months ago. Service Dept. said I would receive one in two weeks in the mail. Guess what? To no avail. Called again, left word with our salesman three times.( Rick Whitney) He wouldn't call back ! Called back again for service manager. She eventually called back and said it was ordered and I would be receiving it shortly. Two camping trips and four months later, Guess What? Also if anyone else is considering buying a Hartland Pioneer, don't. It's shoddy quality. First, it came with a dead battery. No toilet paper holder or towel bar. The round bracket holding up the table fell off(screws stripped). Molding came loose in four places. Staples sticking up through the carpet. Main door opened twice on the road with both locks engaged. Three leaks under sinks. Factory failed to tighten fittings. Leak under toilet( I'm still trying to find it). I've made all repairs myself because camping world is 2 hours away, and my friends who also bought from there, said forget it. You may have to leave it there for weeks or even longer. Don't buy from this dealer! You'll regret it! Once you pay and leave, you're forgotten!

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Camping World insurance claim work

My issues and experience with camping world was less than satisfactory, because of the following issues:

• Parts are never on time and/or wrong parts ordered
• Had other Rv repair shop fix what camping world broke while working on my camper
• Had personal Items/parts stolen from my camper by a camping world employee
• I had to pick my camper up early because I live in it full time, and nothing was getting done while it sit their in the parking lot. I couldn't afford to live in hotels while working out of town. And I know this company will not reimburse me for my hotel fees and my stolen items. Which should be safe because camping worlds employees have full access to the inside of our trailers and I don't think their policy should apply when the employee's have access to every camper on the lot and get away with stealing customers property.

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Camping World Customer Reviews Overview

Camping World is a retailer specializing in recreational vehicle (RV) parts, supplies, and accessories. They offer a variety of products for camping and outdoor living, including RV furniture, appliances, and maintenance items. Additionally, the company provides RV sales, service, and repairs. Customers can also find outdoor gear and camping essentials such as tents, chairs, and grilling equipment. Services extend to RV financing and insurance options, aiming to cater to the diverse needs of the RV community.

Camping World In-depth Review

Website Design and User Experience: The website design of Camping World is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience. The overall user experience is smooth and efficient, allowing for a hassle-free browsing and purchasing process.

Product Range and Availability: Camping World offers an extensive range of products for all your camping and outdoor needs. From tents and sleeping bags to RV accessories and camping furniture, they have a wide selection to choose from. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: The pricing at Camping World is competitive, offering good value for money. While some items may be slightly higher in price compared to other retailers, the quality and durability of the products justify the cost. Additionally, they often have sales and promotions that provide even better deals and discounts.

Customer Service and Support: Camping World prides itself on excellent customer service and support. Their knowledgeable and friendly staff are always ready to assist with any inquiries or issues you may have. Whether it's helping you choose the right product or resolving a problem with your order, their customer service team is prompt and professional.

Shipping and Delivery: The shipping and delivery process at Camping World is efficient and reliable. They offer various shipping options, including standard and expedited delivery, to accommodate different needs. Orders are typically processed and shipped in a timely manner, and tracking information is provided to keep you updated on the status of your delivery.

Return and Exchange Policy: Camping World has a fair and flexible return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within a specified timeframe. They provide clear instructions on how to initiate a return or exchange, making the process straightforward and hassle-free.

Product Quality and Durability: The product quality at Camping World is generally high, with a focus on durability and performance. They source their products from reputable brands known for their reliability and longevity. Whether it's camping gear or RV accessories, you can trust that the products offered by Camping World will withstand the rigors of outdoor adventures.

Customer Reviews and Ratings: Camping World has a section on their website dedicated to customer reviews and ratings. This allows shoppers to read feedback from other customers who have purchased and used the products. The reviews are helpful in making informed decisions and provide valuable insights into the quality and performance of the items.

Loyalty Programs and Rewards: Camping World offers a loyalty program that rewards customers for their continued support. By joining their loyalty program, you can earn points on your purchases, which can be redeemed for discounts or other exclusive benefits. This program is a great way to save money and enjoy additional perks as a loyal customer.

Overall Satisfaction and Recommendation: Overall, Camping World is a reliable and trustworthy online retailer for all your camping and outdoor needs. With a user-friendly website, a wide range of products, competitive pricing, excellent customer service, and a generous loyalty program, they provide a satisfying shopping experience. I highly recommend Camping World to anyone in search of quality camping gear and RV accessories.

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