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CampersParadise.net Complaints Summary

3 Resolved
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CampersParadise.net reviews & complaints 3

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4:20 pm EDT
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CampersParadise.net They stole our families deposit

Mom and dad had reservations for this coming weekend at Campers Paradise in Sigel PA. Three weeks ago they were in a serious wreck and totalled their truck. They called and told them that they would probably not be able to make it and requested their deposit back. The lady on the phone, Susan, said that per their policy they don't refund deposits. I wonder why not, especially if it is something that is an act of God, and my parents gave them three weeks notice to fill their spot. Sounds like they are cheating their customers doesn't it. Today mom called to let them know that they would definitely not be there and (Susan again) screamed at her asked her if she didn't have anything better to do than call for a refund and hung up on her. I don't know about all of you reading this but 50.00 (6.00 over the normal deposit) is a lot of money especially when it is kept for services that weren't even rendered.

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happycampers
Sigel, US
Jul 12, 2012 2:05 pm EDT

A deposit is that a deposit. I am sure you were informed at the time of the reservation that deposits are non-refundable. Did you ask to change dates? I have found them to always be helpful with whatever we have going on. I don't think they "stole" anything.

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2:56 pm EDT
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CampersParadise.net Terrible experience!! Find somewhere else to go!!!

I wished that I had read the other complaints listed here on Camper's Paradise before I took my family their for our vacation this past week!
This place was very disappointing in most aspects. To me it was a desperate attempt by the management to collect as much money as they can before they go out of business. It truly appeared that desperate to me.
The facilities, to be fair, were OK. Most everything needed repair or at least upkeep but for the most part fucntioned.
The rates were very high compaired to just about anything else in the area (almost twice as much as most other comperable and often better located campgrounds). They consistently threaten you with additional fees and no refund policies the minute you bring up any issues. They had zero activities scheduled for the entire week for children (late June).
All in all they fell short in just about every expectation that my family had for a campsite. We werent expecting five star accomidations in a cabin (even though they're prices would make you think we were). Make sure you shop around for other cabins to realize how overpriced these folks are.
By far however the worst part of the whole experience was the owner/manager. He was rude and insulting to my family and I on several occasions. They waive the no refund policy around and complain about any issues you have with your cabin. For example, out TV wasnt receiving a signal and would not work. I went to the office to let them know and was told that the TV was a perk and I really didnt have to have it. When I reminded them that it was a selling point in their brochure they said they may be able to look at it. I had to bug them three times to get someone to come out and finally fix it. We purchased and were given wood that would not ignite (either too green or wet) and when I spoke to him about the issue, he made some very rude comments about my inability to start a fire (along with the standard no refund policy). At this point I was tired of the lack of customer service and told him that I very capable of starting a fire and that he was welcome to come down and try to start one himself and reminded him of how terrible his customer service skills were at this point. He literally became so angry that his wife had to keep him from coming at me (at this point I almost welcomed it...) and eventually sent him inside to cool down. Sad.
As the week went on, my family and I tried to make the best of our time and just went off the campsite to enjoy the area. As we began to look at other places we came to find out most other campsites and businesses are well aware of their poor reputation and actually ended up apologizing for the bad experience we were having with Campers Paradise.
I can go on and on about how mis-managed this place is and very highly recommend you go somewhere else to enjoy the beautiful landscape and atmosphere. The area is beautiful...just don't waste your time and money with this place!

Have a great vacation!

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roadtrip
Cataw, US
Aug 10, 2009 11:09 am EDT

We disagree with the complaints. We stayed in a cabin in the middle of June with our 3 young children. The owner went out of his way and was very helpful. He insisted on hauling our firewood and even carried it into the cabin because he told us that this is our vacation time. My husband had no problem starting a fire with their firewood. We even remarked on our way out about the wonderfully clean grounds and took photos. The owners were so nice, and were very interested in hearing about our ATV ride and asked us to bring back some brochures so they could send more people to Majestic Trails. We only have limited time to travel, and we will definitely stay there again.
By the way, my husband is a used car salesman and they offered to send him any business that they could.

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happycamper161
Brookville, US
Jul 31, 2009 5:50 pm EDT

As most intelligent people know who are reading this, there are two sides to every story. In response to this complaint the only thing I have to say is that the husband came to the office to apologize for his wife behavior stating that he knew she was picky but “I have to live with it everyday”.

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6:13 pm EDT
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CampersParadise.net Campers Paradise Sigel PA (cooks forest) beware

Everything was horrible about Campers Paradise at 37 Steele Drive in Sigel PA 15860. I stayed in the "adult" "private" "cabin" which ended up being right next to the road, attached to the owners house, and could not be outside past 11pm without someone coming up to me saying to keep it down (even talking around a campfire at 12 am was bad). Campers Paradise at 37 Steele Drive in Sigel PA 15860 was the worst trip of my life. Don't let the website fool you into thinking it is great. The place was dirty when we got there. The sheets were a mess, they gave 1 towel per two person room and the list goes on. The owner never introduced himself to us and we spent $600 for the two nights we were there, but he did spy on us from the woods when we were in the hot tub. When I first got there he said he would show me the cabin when he had time and when he did he pointed out the items we could not do. This camp does not refund anything; if they did I would have never stayed there. When I asked they told me no refunds would be given. When we left the cabin was cleaner than when we got there, the floor was swept, the beds were made, the bathrooms were clean and the dishes didn't have spots on them. However, they still charged me a $50 security deposit and will give me no explanation on why. Consumers are warned Campers Paradise at 37 Steele Drive in Sigel PA 15860 is not a vacation it is like a jail. Their website Campersparadise.net will fool you into thinking it is great. Campers Paradise is the farthest thing from that. If you are looking for camping in Cooks Forest PA do not stay at Campers Paradise in Sigel PA. In fact if you are camping in northwestern Pennsylvania or you are looking for cabins in northwestern Pennsylvania do not stay at camper’s paradise. Their phone number is [protected], I should have got the idea when they told me no refunds at all and said I need to make the reservation now if I want it. They act like used car sales men. I paid their house payment and they didn't even introduce themselves to me. If anyone else has similar experience please post them, I do not want someone to have this bad of an experience especially at $600 (ad $50 more for a fee they won't tell me about) a night.

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Tatmo
, US
Apr 10, 2017 4:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The campground is beautiful and the seasonal campers are the best campers always nice and helpful. I agree the owes are always after more of your money with lots of fees and they are very inconsiderate to the costumer

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Beth Ann
, US
Mar 14, 2017 11:25 am EDT

I can't say for sure one way or another how their campsite is because I can't even get a hold of someone for a reservation. I emailed them about reserving a cabin for three days in June. I got a response back three days later saying they only did reservations in the peak season for 4 days and asked if I was still interested. I replied yes and gave the date info, but never received a response. I have tried several more times to get a hold of someone, but it's now been a week and a half with no response. I am now making a reservation elsewhere.

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RandyBVirtual
, US
May 11, 2016 4:08 pm EDT

I find most of the complaints unbelievable. I have been camping at this campground for almost 30 years. I have never seen the owners do anything but go out of their way to help me. I see most talk about up charges but it is well known on the site and all documentation given. The rules the campground has is to keep it family safe and friendly.

Keep in mind the hundreds of people that camp here typically do not set out to make posting. Most postings are only done when someone is negative or disagrees with something.

I have camp in tents, rented cabins over the years and now own my own camper with a permanent spot. My kids love it and everyone there is great. As a government leader, I have very low tolerance for Bullcrap and I can assure you that this is a great family place and the rules are for the better of the majority.

Do not let's these complaints discourage you, as you can see most of the complaints were within a certain timeframe that would indicate it was the same bitter person spamming to get negative hits on the web.

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Qwispickin
, US
Jun 21, 2015 9:34 pm EDT

Absolute money grubbing tourist trap. Charge to run your air conditioner. $10 "fine" if you move your fire pit. Charge for non-existent wifi. No check-in before 2pm or get charged for half a day. On and on with the extras. The rv sites must have been designed by Somebody suffering from dyslexia. Hookups out of reach or on the wrong side. Electric meters (yes, meters) on the hookup, so close you can't plug in. Usual 50 percent markup on store items. Save your money and drive a little farther down the road to clear creek state park and camp for much less.

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Jessica Weller Kara Scott
tionesta, US
Aug 15, 2013 3:45 pm EDT

For a much-needed break and some girl time, my friends and I decided to go camping to relax. We were told about Campers' Paradise and decided it sounded like a good place to go. WRONG! We were charged for extra adults and told no visitors were allowed unless we paid an extra fee on top of the $200 we had already paid to stay there for TWO nights! We all live relatively close to Cook Forest and some of us had to leave for work and returned later so we had five cars there. We were issued two key cards and yelled at for "double swiping" while trying to get more than one car in at a time. There were five of us staying the first night and then three more were arriving the second night, but we were charged for eight people for both nights. When a friend came to visit the first night she was told she wasn't allowed in and after arguing with the "woman in charge" she was let in but had to leave her car at the front lot and had to leave by 11p.m. Within one hour of our friend being permitted back to our campsite, this lady came cruising up in her golf cart to check the number of people at our site...So ridiculous! The next day when one of our group was returning from work this same lady tried to drop the gate on the front of her car! Then, she proceeded to tell us that we didn't "understand" the rules! Who ever heard of a campground that has 17 rules listed right in their brochure as well as at least 10 more posted all over the place?! Another fun fact about this awesome place (sarcasm) is that they have a heated pool. If by heated they mean they just thawed it out, then yes, they have a heated pool! In the end we all decided that we were NOT getting our money back so we made the best of our trip as possible. We decided that for $200 we were going to hang out, play games, have a few drinks and enjoy ourselves as much as possible and if the people in charge had a problem they could come on over! In short, DO NOT go to CAMPERS' MISERY! I will never, nor will any of my friends, recommend this campground to anyone..

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Sandra Buzard Furtney
Pittsburgh, US
Nov 22, 2011 2:24 am EST

We had the most horrible experience at Campers Paradise, Sigel Pa., which ended with me spending several hours in the ER, the Dr. diagnosed it as over exposure to fumes from the gas fireplace. We reserved a 3 night stay, checked in Nov. 20, it was cold and raining when we got there. As soon as we walked in the fumes where overwhelming from the gas fireplace. I called Andrea Steele to ask about it, she suggested we open the windows, I suggested It was to cold for that, no comment from her. The wifi that we had to pay for even though the web site does not say there is a charge would not work! The cabin was filthy with cobwebs on the ceiling fans and drapes, meanwhile posted on the fridge was a list of duties cleaning you must do or loose your deposit. There was a chair at the dinette that was in such bad shape that when I set my computer bag on it it almost fell over, so glad I didn't set down on it, could have been badly injured . The place is truly dangerous. After the first night of being sick all night from the fumes we decided to check out, NO REFUND, we called the police, they told us it was a civil action, not for the police. After the hospital stay we have decided to file a law suit against her. After reading the above I am thinking class action against Campers Paradise, anyone interested? Andrea Steeele is completely unprofessional, uncaring about her customers and rude. The County Board of Health is going to get a call from me. The place needs to be inspected for safety issues before someone else gets sick or injured.

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Bill Polizotto
Aliquippa, US
Sep 06, 2011 1:30 am EDT

I don't believe any of these comments. We have been to Camper's Paradise several times over the past years and have had nothing but pleasant experiences. The cabins are clean and if we ever need anything the staff very willingly supplies it. Mike and Andrea are always friendly and very helpful. People should read the rules listed on the website before they camp there. There are no refunds and it states that. You also need to bring your own linens and supplies. We have always had a great time and plan on continuing to stay there!

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nadine36
Leechburg, US
Aug 18, 2011 6:14 pm EDT

This place was horrible. They are very unorganized. I called campers paradise because everyone i talked to told me how nice and clean the place was and cheap. I called and asked how much a camp site would be for a tent with electric and water. they asked how many people i told them 2 adults and 4 children. she told me for a week it would be 154.00 for the site and 10.00 deposit on the key to get back into camp. We went up August 12, 2011 and we explained to them that we had 2 children with adhd and they needed a tv to sleep (which we bought along) we asked if that was going to be a problem. they told us no. then when we went to pay for our tent site they told us 270.oo when we got everything set up i sat down and looked at the receipt and seen it said 70.00 for extra person. so i went down to the office and asked them about it they said thats cause our prices are based on 2 adults and 2 children. i asked her why no one told us that to begin with bc we would of went and looked elsewhere. she never apologized and told us that is our responsibility to read the information before paying. i let it go i didnt want to argue since i was on vacation. friday night went ok. saturday they had some games we took the kids swimming. the whole time we seen some old man watching everything. i was afraid to let my girls go anywhere by themselves they are 11 and 12. saturday night probably around 2 am my stepson had a asthma attack we woke up to find out extension cord unpluged outside bc someone wanted our tv off.so my husband had to run outside and plug it back it in to hook up my stepsons asthma machine. in the morning the lady owner came up and told us to shut our tv off for the day. my husband told her no we paid for electric and she said well today is sunday and we dont want no tvs on today. my husband then replied to her that when we checked in andrea said it would not be a problem and it was also raining out that day so we had taken the kids xbox and dvd player for them to have something to do. she told him no shut it off he said i want a refund and ill move to another camp ground she said sorry we dont give refunds. and pulled away. needless to say that put all of us in a bad mood so we went looking for another campsite and found one that only charged us 100.00 for the week. we went back to campers paradise and packed up everybody came over and asked why we were leaving and we told them what she said about the tv and they all were astonished some of them didnt even know we had a tv and not sounding ignorant they said they didnt care if we did bc they have children some with adhd and know what it is like to keep a child busy in the rain and when i went into the office to turn in my key i confronted the lady and told her to sign my reciept saying when i left she refused and said i could do it then i told her i wanted my refund for the rest of the week she said if you leave thats your choice we dont give refunds. i then told her i was going to the magistrates whoever i need to go to (any ideas would be greatly appreciatted) press charges bc someone came on our campsite that we paid for unplugged our cord and my stepson had a asthma attack and we had to take time to run outside to plug in the cord in the dark i told her that we didnt feel safe there. she should of came and talked to us like an adult if there was a problem with tv and not let anyone come on our site that we paid for

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Mnshine77
, US
Apr 11, 2011 10:52 pm EDT
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We just had a girls weekend there with 7 girls. We had a good time and didn't have too much of a problem, but do have quite a few complaints. It really annoys the crap out of me when websites don't give you the FULL information you need. Three of us dragged our laptops there only to find out that the first 15 minutes of Wi-Fi is free and then you have to pay. (What that was I'm not sure because nobody wanted to.) It says they provide the linens and that's the extent of the info they give you. It would have been extremely helpful for them to mention that we needed dish soap, hand soap, tissues, etc. We went in the beginning of April which is obviously the down season for Cooks Forest. It was like a ghost town in there, which was fine as we just wanted to relax...but try finding someone to help you or ask a question to! The second a couple of the girls got there and checked in they closed the "store" (which wasn't even technically open yet) and hit the road. And this is fine...as long as they provide a phone number in the cabin for us to call if we have any problems! Nowhere in the cabin did they have information on what to do if you needed anything. I attempted to call the first night (the number I called to make a reservation) and my cell dropped the call a couple times and I gave up. (Bad cell service there.) The gas fireplace stopped working the last night, and we didn't even bother calling anyone. Not enough towels, but didn't even bother trying to ask for more. (Thank god we didn't run out of toilet paper.) The cabin itself was pretty clean and didn't have any problems with the hot tub. We checked out at noon and of course there was no one in the store to give the key to. (If they wanted us to leave the key in the cabin, there was no way of knowing because they don't tell you!) I ended up giving the key to some guy cleaning the pool. All in all, we still ended up having a great time. Just a bit too unprofessional and unorganized for my taste. I like things laid out in black and white. Not a good enough experience to go back.

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theinen
swansea, US
Aug 25, 2010 9:22 pm EDT

I agree 100% on most all of these complaints. Very bad and very disappointing experience! After planning a family reunion at this campsite and renting all the cabins and spending alot of money at this place. We were so disappointed to find how rude and unprofessional the owners were. My grandmother whom stayed in the cabin next to the owners house was not aloud to have any children visit the cabin. So therefore my children could not see their great grandmother. Very strange rules, greedy people they charge you for everything and don't expect your security deposit back ( which you don't find out about till you check in). Too many issues to post, the male owner was drunk and driving the fire truck with children (not mine) around the camp ground. Charged my sister 20.00 of her deposit cuz her 2 year old left finger prints on the sliding door. Office is very unorganized messed up our credit cards and charged items that people didn't even owe for cabins they were not in. Be careful no one should have to deal with rude people like that.

Is CampersParadise.net legit?

Our verdict: CampersParadise.net has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores CampersParadise.net's position as a benchmark of trust and quality within its industry. Users and clients of CampersParadise.net can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

CampersParadise.net earns 100% level of Trustworthiness

Perfect Trust Endorsement: CampersParadise.net achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CampersParadise.net. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CampersParadise.net resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Campersparadise.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Campersparadise.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Campersparadise.net you are considering visiting, which is associated with CampersParadise.net, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Campersparadise.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from CampersParadise.net.

However ComplaintsBoard has detected that:

  • Campersparadise.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The campersparadise.net may offer a niche product or service that is only of interest to a smaller audience.
  • CampersParadise.net protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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