Camella Homes
reviews and complaints

Good day sir,

I would like to complain about our concern here in camella subdivision carcar city cebu. It has been 4 years and still our concerns still not been addressed.

I would like to raise this concern regarding the negligence on actions on Camella homes carcar city cebu . In this regards, I would like to stress this matter regarding the security of the subdivision wherein people which are not homeowners can access freely. In which, lax security can be observed especially the basketball court which is just in front of our lot area. In addition, the stray dogs in this subdivision - which was raised concern before and you stress out during turnover that all homeowner should be in-charge of their pets which is highly unlikely and not being enforced. Dogs scattered trashes which is unsanitary. We made this light material fence in order to protect our property from the first queries I mentioned earlier. Thus, making us decide this light fences. Moreover, houses adjacent to our house are not yet completely constructed. It is practical that before we conclude to a suitable concrete fence maybe it is best to finish the construction first so that our expenses for the concrete fences will no gone to waste if it will be a hindrance in you construction. Not unless, you will do reconstruction of the fences in all your expense.
Please be informed that we already made many letters and raise all this concern to your office and you didn't even bothered to respond to our concern. As property custodian in this subdivision, maybe you should solve the issue first before actions mention on your letter will be implemented. The property manager is forcing us to have a concrete fence with approved documents but unpractical in reality.
Lastly, I would like to take this opportunity to emphasize that your good office has so many lapses in our side as well since the delivery of our unit there is no tiles. We never receive any which is supposed to be our flooring which we receive none. The engineering department of camella home construction should have delivered it 4 years ago. Again we have made written reports for this and had gone to your good office about this matter and no response. NO action made. Also, our property is supposed to be single detached and lately we just discovered that this is a duplex type. Before i made reservation it was emphasize that it single detached and now I'm really flustered with the situation. This is not in the agreement. You have breached as well the subdivision to client agreement. I have loaned the property to the bank stating it is single detached but unfortunately it is duplex.

If you really care for your costumer maybe you should address all issues first because we have paid enough amount you required in order for us to have our property. Maybe you do your part as well before taking abrupt actions which is not the solution for all the concern raised. Maybe you should serve your client accordingly to address all of this concern. We will listen to your concern if you also listen to ours. Not unless we will take legal action in order to address all of the matters and people concerned.

It also important that property manager will have ears on homeowner due to their negligence matters gets worst.

i am resident of block 3 lot 1 canella island park dasmarinas. My neighbor b3 lot 2 did a renovation on their unit but made a damade to us. there was a hole that passes through on our conmon wall. i have found out the damage last sept 13, 2018 and told the pm assigned here ms mylene. She saw the damage already and gave me a feedback last saturday sept 15. she told me that my neighbor would just talk to me about it. i told ms mylene that i dont think they would do that because in the first place when the damage has been done they definitely knew about it already but they did not say a word and they also stepped on my roof and made a mess on it and they dont also say a word about it. they dont respect our rights. and for your info, until now they dont approach me for the damage they have done even after have spoke to pm mylene.The damage is aligned to our electric switchboard. i dont know if there are further damage since the electric circuits are within the walls.

thank you,
mrs soliven
owner of block 3 lot 1 island park dasma

Mag papasok kayo ng unlimited na internet sa camella tibig lipa city, nag sisi na kami bakit sa camella tibig pa kami nakakuha ng bahay, sasabihin ko sa mga kakilala ko wag na magbahay sa camella at napaka laking pagsisi, oo mukhan mababaw lng ang internet na problema pero sa tulad ko na homebase ang trabaho pinaka kailangan ko yun. Kaya magpapasok na kayo ng unlimited na net, pls lang kung hindi sisirain ko lalo ang camella tibig sa lahat ng media

This is a complaint for Blk 17, Lot 25 occupant.

The units are having stressful & sleepless night brought by the night by night noise created by this unit occupant.Every night they are partying having drinking sessions and karaoke even beyond the 10 pm set limit per Camella policy.

This unit is also selling liquor & other items which is prohibited under the set rules & policies by Camella.

There were several homeowners complaining the same case as mine. Complaints were already addressed to the local Camella admin & guard, but still continuing the same reported complaints. Therefore, the complainants got the impression that no one from the local admin is doing the necessary action.

By this formal complaint, I hope you will stand by for us by enforcing the Camella rules & policies which are intentionally being violated by this Blk 17, Lot 25 occupant. I believe the homeowner for this unit is abroad, therefore, the family occupying the unit is not the homeowner.

Looking forward for your speedy action on this complaint.

Blk 18, Lot 11 Homeowner
Blk 18 Lot 12Homeowner
Blk 18 Lot 10 Homeowner

Hi good afternoon I'm Sofia Tomarong and I'm currently residing in the states. I will file a complain in our lot in iloilo branch. Communities iloilo Inc. located in gen. Luna jalandoni st. Iloilo City. I call them to check the status of our lot and I found out that the people that were giving the money to pay for the monthly payment didn't pay for it. so the interest go up. so they told me to save that lot we need to reconstruct it. They just gave me one month to pay and if not they gonna took over on it. And we have no rights in that lot anymore which is stressful for almost 10 yrs on paying on it it's just gonna dissapear. when they gave me all the info I noticed that when I check my deed of sale that I have and the lot their giving me it wasn't not right. Supposed to be Block 4 lot 10 but their giving me Block 14 lot 1 which is too far from the Original. So I send someone to check our lot and they found out they built a house in the block and lot number that we have in our contract. I call the office of iloilo about that and they told me they do reblocking without our knowledge which is not right. It was pasification of contract. So what I'm I gonna do with that I feel like they are not being fair and I feel so dissapointed with that because they are forcing me to pay until this end of August.

We transfered in our property on December 02, 2016 at Terraces at Woodberry Block2A Lot6 after few months my husband noticed that there was some leakage in the gutter so he reported in the office in Antipolo City.one engineer came and checked the damage and said they will do some repair until more than a year had passed nobody came to repair.We cannot count how many times we came in the office but no action was taken.I am very dissapointed you shoud have turnover good quality of work to maintain your good reputation.Even the tiles used in the toilet was not good and the way they set the tiles even ordinary person can tell that it was substandard.No quality of work was done.

My complain is about the issuance of certificate of occupancy. the process of your employee why it takes longer. the way the management react of the concerns of the home owners in a certain subd. I really thought that this big subdivision give much attention to the concerns of your home owners. Just see the attach letter on the complete details of my concern.

We are so disappointed today! Because I had received a call from rcbc bank stating that we are 3 months delay on paying our. Monthly amortisation. We are so shock and devastated how come we have a monthly amortisation without informing us the day of loan release!. We never heard from camilla ozamis about the loan release. No news after we sign the bank papers at camilla ofis ozamis last april 2018. That is why today we are so angry of what happen. How come that did not inform us the release of the loan.. Beside there were no news of turn over the house. Is this what the camilla people always do to there client? After loan release they never care anymore. So sad to know. What happen camilla ozamis?.

we wanted to request for a minor construction permit to be able to have a front roofing outside our house, unfortunately we were advised that the architect has not responded yet. it is already july and we have requested your office since june. we hope you will inform if something is wrong in our requirements or what, but since june we did not receive any response from your office. i hope you will change in how you do your business because we are trying our best to follow your rules even though this is our house.

We are the owners of b5 l1 peppergrove expnsion plantacion meridienne lipa.we have applied for a minor construction permit for front roofing since first week of June but until now we did not receive any feedback from your architect. We will appreciate if you will tell us if something is wrong in our drawing or what but it is already July and everytime we go to your office we were just told that the architect has not responded yet. Hope you will replace him for being an incompetent one. We are trying to follow your rules but you are wasting our time.

I am Mr. Erwin De Luna of Block 13, Lot 25 Lessandra Bucandala Phase 2, Imus, Cavite. Last June 08, 2018, we visited our house during a heavy rain, and found out that there is a big crack on the wall of our house. The cracks is around 2m long where water seepage is visible during heavy rain. In my behalf, Please contact Engr. Edgar Montano [protected]. Kindly inspect and do a repair as soon as possible. Your urgent response to this matter is highly appreciated.

I wonder if this site is legit. Do they really read our complaints? I'm mrs zynthia estrella wife of an ofw. We purchaced a house and lot in camella solamante sorosoro karsada, batangas city. Mind you, our unit is a cara model with ha of 66 sqm only, that is 33 sqm per flr., with carport provision. I paid the full downpayment of p460, 000 and according to the buyers' orientation, contruction of the house will commence after the dp is fully paid. I made the full down payment on may 22, 2017 and the construction started sept 5, 2017. Again during the orientation, they said that the construction will be finished in 6-8 mos. If the construction happened right after the downpayment, our unit should have been turned over in december. But during my regular visit on the site, there was this very long period where no progress was happening witj tje construction and no laborers are visible even on regular hours. During one of my husbands visits, he noticed that the septic tank was very elevated considering that the unit has a carport provision. Since my husband was already onboard, he delegated my brother who is a geogetic engr. To make a projection of the future carport. I made an appointment to the engr in charge of our unit, engr ayson. I brought the carport plan and showed it to him. He said that he will let the contractor define the elevated carport. The usual "paasa" statements ang lagi nilang sinasabi. I have talked to the people of admin. But to my dismay, they are not at all updated with the progress of every unit.in short they do not coordinate. Sobrang bata ng mga engineers nyo, camella! They are like practicumers na pinag aaralan lang ang pag gawa ng plano ng bahay. Camella's projects may be considered as low cost, para sa hindi masyadong maka afford ng sobrang mahal na bahay but it doesnt mean na pati services ng mga engineers nyo and office staffs ay maging low cost. Nasa 4th month na po ako ng monthly amortization ko sa bank and my overhead expenses is more than 50k a month kasi nagrerent kami ng apartment in batangas para sa anak ko na nag aaral sa batangas city. I maintain a yaya kasi di ko sya pwedeng samahan sa apartment dahil may anak pa akong nag aaral dito sa manila. Therefore, i'm maintaining 2 houses at the same time. Napaka babaw po ng ibinibigay nilang reason bat hindi nila maturnover, yung kapitbahay kong hindi pa tapos ang garahe. Hindi daw nila mapinturahan amg kabilang side ko kasi madudumihan. Hello! Are you new to construction business? May paraan po para di nyo ako madumihan. The new school year is abt to begin sana naman e makalipat na kami.

It was in camella trece... The construction was totally stop and the contractors pulled out just because of meralco post with huge transformer inside of my lot... We lodge the complaint since april 30 in the satellite office of subdivision and they promise to be settle the problem by next month (may) but it was nothing happens. Again we go directly to alabang office just to talk to some key officer regarding this matter and again they promise to be solve just by next month (june). Now the month of june nearing to end but there's no action on my complaints again and again the alabang office give the mobile number of somebody that we need to contact regarding again on our problem. I hope my problem will be solve as soon as possible because it was a good payee of camella starting from the down payment till on my monthly payments and you camella I am very advance when it comes on payments... I hope you need to fix or rectify the problem that I raised just to intact my trust to camella. Thank you

Good morning, I am jofel suan, a client of camella homes bignay, valenzuela city.. As a customer of the said camella uniy, I already had a good contruct and complete in bank finance, documents already done.. I am complaining about too much delayed eletrical and water connection at the said home unit... Almist everyone of home owner cant transfer in our unit because the utilities are not yet installed. As per our contruct, we should be using our camella unit last december 2017.. Then the camella admin at that area told us that it was delay to end of january.. After february, still move to end of feb, then end of march... Until now, its already june 2018... There is no lack of documents or payment fron our sides, but still we cant used our camella unit... Please mam/sir, this coming school year, my daughter already enrolled near valenzuela, we need your help to take action and immediately provide our needs as customer.. We have high respect in camella, I hope we will get what we paid for as per contract.

Good Day!

My name is Roxannee Rosales, I have got a unit from Camella Butuan Villa kananga.
I made the reservation reservation July 2017. I paid the downpayment within 5 months as I wanted the construction of my unit Cara with carport to start. My unit is on the corner lot. Now the problem is they build it as if it is on a regular lot, my 2 bathroom is facing the street which made it impossible to put windows. I am going to enclose the photo of the side of the house that faces the street. they have put a small window on the second floor which is located on top of the stairs which makes it difficult to clean and now since I requested a window/windows they said they are providing me another one which is beside the toilet upstairs. So the lower part of the side of the house doesn't have window. I don't think this fair, I tried to complain but they gave me an answer that this is the lay out of the house. Please help me out it seems management is not listening to me when I am a very good payer.

This has been my 3rd complaint made still no response. is this a ghost site? if so I will still continue. my unit is located at block-11, lot-52, phase-2, camella homes, bgry san isidro, general santos city, philippines. my complains are as follows:

1. 2nd floor seems will fall down. the floor itself is not of same level anymore. the wall of said 2nd floor near the stairs part have cracks that seems the cause of not same level for the floor. if you sleep at said second floor you can feel something is wrong. if something happened like this floor will fall down and somebody gets hurt because of poor materials and defective making of this house I wil surely come back to you all and sue you!

2. electricity connection causes tremendous heat that sometimes my nieces will have to turn it off because it might cause short circuit or fire. we ave asked an electrician to check and he said fire might cause said heat because it was not properly connected.

3. what is going on with the toilet outlet where is it that we cannot locate it. im talking about the outlet where if you want to take out when its full you have access to that outlet and the smell of the tube is really makes you to vomit.

4. poor bathroom defective shower

5. poor window materials

6. poor quality defective doors. why use a plastic doors for the room and later its all coming out because the plastic that connects them are teared down already.

7. what is wrong with you guys. I trusted so much this company because of the encouraging ads and thinking we have a home to go after so much work abroad, I only got home once and only used my home onced but all these parts are not worth for the money I am paying monthly!

Dear All,

I am the owner of block 15 lot 16 in Orchard C Camella Homes Iloilo.I am very disappointed for the construction of my house Bella Model.Some of the hollow blocks used are broken and not properly aligned.
Aside from that 8 months promised for house construction was not meet.
They promise to construct last October 2017 when I finished paying the down payment until Loan released from bank until now not finished.
Hoping for the action from your side.
You are Camella and you should be professional in dealing with your Clients.
" Huwag naman po kayo paasa"

CAMELLA HOMES DISAPPOINTMENTS

Last October 2017 our search for a home ended when I saw this gorgeous Carina Model house for sale in Camella Ozamis. I knew it was for us because it is beautifully situated next to an airport and closer to Family and Friends. It's just perfect for us. On October 2nd 2017 I paid the reservation fee right away. I was promised that the entire house renovation and any necessary repairs will be done prior to turn over. Down payment was paid in full on March 1, 2018. On March 2, my bank agent claimed my loan was released. We were guaranteed the house would be fully renovated and repaired at this time. I was promised by Camella my turn over date would be April 13, 2018 which we were unable to make. My camella Agent said my house was ready for turn over and that we missed our chance and now we had to wait till they have an engineer available for another turn over date. As we were assured by camella that there will be no turn over unless the house is up to "CAMELLA STANDARDS" . We were informed by the agent that turnover would be May 2nd. Furthermore, we were guaranteed by the Engineer that the house was ready for occupancy. Believing we had a home to stay in, We purchased tickets to fly home from the U.S. Yesterday May 2, 2018 a full two months after the downpayment was paid and the bank loan released we finally had our turn over date. We arrived and were so ecstatic to finally own a home in the Philippines. Then... it happened. My heart sank in dismay. Unfortunately camella standards meant nothing. It was so painful to see the condition of the home. I was told the house would be in pristine condition not ‘as is'. My husband and I are by no means home experts but if what we can see is so substandard. It is very concerning to think about how much is wrong with what we don't see. 😶

YOU BE THE JUDGE! ⚖️

In March 2016 we purchased & paid for in cash the Elisia model, as this was the biggest house to be built on the estate - Camella Tanza Cavite. We picked a location next to the guard house, with the swimming pool & club house being built right outside our front door. We couldn't wait to move into our dream house & start our new lives together. We were told the house would be RFO (Ready For Occupancy) August 2016. July 2016 we asked Camella if the house would be completed on time, but we were told November 2016. I asked why they told me August & they requested proof, which was only told verbally to us in the Camella Alabang office.
I sent an email to Michelle E. Malana Sales Manager of Camella Homes in September 2016, asking when our house would be ready RFO. Her reply "end of november mam". When our home was STILL not complete by end of November & I now had proof (email from Michelle Sales Manager of Camella) Camella's reply was "Michelle is not an employee of Camella, she is a contractor!
I did some research & came across this on the internet:
Presidential decree No. 957 July 12, 1976
Title IV
Procedure for revocation of registration certificate
Section 23. Non-Forfeiture of Payments. No installment payment made by a buyer in a subdivision or condominium project for the lot or unit he contracted to buy shall be forfeited in favor of the owner or developer when the buyer, after due notice to the owner or developer, desists from further payment due to the failure of the owner or developer to develop the subdivision or condominium project according to the approved plans and within the time limit for complying with the same. Such buyer may, at his option, be reimbursed the total amount paid including amortization interests but excluding delinquency interests, with interest thereon at the legal rate.
We sent the above to Camella November 2016, asking for a full refund, but we were ignored once more.
December 28th 2016 we finally received the keys to our new home, we had some sockets fitted & some missing. I asked the Camella ENG."Where are the rest of the sockets?" & he informed us Camella do not supply. We pointed lots of mistakes (Cracks in the walls, painting needed touched up, handles missing from the bathroom windows, etc.) to which we were promised they would be rectified. (But to this day they have not). We moved in with no water connected to our house, only a hose pipe stuffed through a window so we could fill a bucket to get washed & no permanent electricity supply, only an electric cable joined to our house with the wires connected with black tape! (We have photographic evidence). 2 month later we got connected to Primewater & our Camella contract stated that the Camella ENG had to be present. No one came from Camella & no one would answer our calls. When the water was connected, it started pouring through our bedroom ceiling & damaged our brand new bed. We turned the water off & reported this to Camella. The next day Camella sent someone to our house to repair their mistake. Throughout the course of the next few month, things got worse. Camella decided to build larger models than the Elisia, which we were told back in March the Elisia was to be the biggest model. All our toilets were running constantly as they were fitted incorrectly. All our bathroom sinks were leaking, again not fitted correctly. Then when it rained, all our windows leaked in, we had water running down the walls onto the sockets. We had had enough & again returned to Camella Alabang to complain. Again we were told someone from Camella would come to our house, but they never did. December 2017 we finally got a permanat electricity supply & we found out later that the temporary electric we had been connected too from Camella was illegal & dangerous!
Today we see some Camella builders outside our home, erecting a wooden fence. Finally they are going to start the clubhouse & swimming pool. But no, Camella have decided they will not build the amenities there, they will build more houses!
Can we legally do anything about all the problems we have had? I have emails & photographic evidence for all the above?
I also contacted Mavic Cruz (Below) asking if the amenities were ready in Camella Tanza, unbelievable her reply! Do Camella just employ anybody & let them lie to people, so they will make money?