Camella Homes
reviews and complaints

Hi,

I would like to file a complaint about the person who is processing our loan. Apparently, it's the same agent who processed our purchase. No follow ups were done, we have to call him everytime and he is really hard to reach! Poor service and YES I am referring to your employee RICO ROSENO! I regret buying ang buying a house in Camella and we'll make sure to do further actions and you will not respond to our follow ups. I'll make sure the world will know how poor you are in handling your clients!

Hallo, after a very nice conversation with Camella representatives via phone and email I send the reservation fee of 70 000 PHP. After this they did not respond at all; no email were answered all my phone call to them were ignored. Our agreed date and time for a conversation on the phone were ignored. The people I deal with in Camelle are absolutely unprofessional.

My name is Ryan Calamba an OFW I owned a 1 unit in Camella Homes Bohol as my investment. I decided to look for a client to rent my home with legal papers for contract basis. I told my mother to look for a client.
In March 19, 2018 at 2:00 PM. An agent in Camella Homes named Ferlie Talino, brought a client to rent my unit, during negotiation, the client decided to pay my mother. Ferlkie Talino she asked and forcing my mother to pay a fee for her referral which cost of PHP 5, 000 which my mom never had an agreement with her eversince.
Her husband Mr. Talino who is not an agent harassing my mother to pay the money by threatening her with rude words. My mother was robbed with the amount of PHP 5, 000. She also asked another money costing 1, 000 Pesos after 6 months of renting my unit. I would like you to make a disciplinary action to this agent or Terminate this immediately to prevent this incident to another Home owner again. I am deeply frustrated for the incident, Otherwise if I don't see any action by terminating this person, I will escalate this complaint to Tulfo action TV and I guarantee that this will caused inconvenience in your management and reputation in your company will have a negative impact.
Let me hear any respond by reaching me thru my email address. [protected]@gmail.com

I attatched below the pictures of the scammer agent which is verified employee of Camella Homes Bohol

The house construction was poorly done. 6M worth ng property pero trabahong Kadamay ang ginawa sa bahay ko sa Camella Silang...Natapos gawin January 31, ni report ko mga back job...nakaka bwiset ang ginawa sa 20 na back job 2 lang ang tinapos mahigit isang buwan ginawa. Anong klaseng contractor meron ang camella...ganyan ba ka competent mga engineer nyo kulang kayo sa supervisory ng mga tao nyo...wag na kau mag benta sa ming mga OFW panloloko ang ginagawa nyo...ayokong mag mura pero bwiset ang ginawa nyo..di ako nagpakahirap sa ibang bansa para sa 6M na presyo ng hinayupak na bahay na para ma stress lng ako ng ganito...ang semento bako bako, ang pinto may butas, ang sulok ng pader hindi pantay pantay, ang pintuan hindi lapat, ang hagdan may crack, ang pintura ng hagdan mukhang tae...ang pintura ginawang mapa...eh kung alam ko lng n ganyan gagawin nyo nag apply na lang ako ng pabahay sa kadamay...mga bwiset...

Just want to officially complain your staff due to following reasons:
Please help me to provide where I could lodge my complain and someone to talk to.
Am reaching our Mr Raffy Tulfo just now via FB as no am hopeless, stress and traumatized
They are irreponsible, no one cares, slow action, poor response, misinformed and providing falsehope.

1) Nagsubmit ako ng request for electricity last 07 Feb cited to check ng docs if OK. They replied by providing necessary docs. After a week no response. Tried to make long distance to call, everday i did the follow-up, need pa daw ng clearance from them. SOmeone from admin told me that it was rejected as SPA needs authenticated by Consul here abroad.

2) Checked the Meralco site and Consularized SPA is not required, only the representative. They wasting my almost 15 days because they dont know or they didnt process my request.
3) Asked my brother to come personally and applied as my behalf and simly just scanned SPA with my signature and email will do.
4) Pumunta kapatid ko, 20 Feb (halus lagi nandunsa camella kc even ang problema sa water na mga leak, flus- inabut ng 1 month bago maayus), to get other required docs from Camella but as per Engr JL's advise, sila na daw ang magaaplay. Nagtiwala kami
5) I spoke to Engr last 23 Feb what happened on my past application and lot of provided a lot of nonsense reason, only just hold my temper and just to move ON! as per telcon, no problem, naipasa na. Wait na lang balikan ng Meralco for the assessmtnet and 6k (which am OK as what i've read from Meralco site.

6) Again! Kanina inadvisan nya ang kuya ko - 28 Feb na nagemail daw at yung passport ko daw na copy (ID) nya ay expired --meaning pending gawa ng docs? Of corz, yes! kailan ko pa record yang passport na yan, nung bibili pala lang ako ng unit and only 27 FEB! saka lang sasahin sa akin?

MamSir hindi lang ito, walang kwenta tla mga tao nyo. Gusto ko ipa shoulder ang pagtawag ko sa long distance kc wala akong tawag from them or msg or anything since sira email nyo for 2 weeks? But i heard nakakapunta ang staff sa Lipa Branch?

NAtratrauam at nakakstress. Marinig k olang pangalan ng CAMELLA, na highiblood na ako at nagagalit. Yan epekto sa akin! Seryoso ako kc due this, nahighblood at nagpdala na ako sa doctor.

MAM, ayaw k ona tumira subd nyo! Gusto ko na ibalik sa inyu at mapabalik lahat ng binayd ko poati interest at kayu na bahala sa bank!

Ipapastop ko na yung electricity, HOLD water, everyhting1
Ayaw ko na tumira sa CAmella SUBD, natatrauma ako!

Also, i asked saan ako pwede magcomplain..they just give the VISTA site wherein the reference or customer no info are required, thus, I cant proceed to submit my msg.

5)

Contracted for a unit but Camella didn't build the house, apparently their was something wrong with the site. So they offer a different location; however, the substitute property was a different model, and a new quotation was presented. The new quotation had a higher TCP and a transfer fee charge. That did seem right to me, so I read the contract fine print. OMG, what a disaster, the contract was a "unconscionable contract!" I marvel how many Filipinos were, are, and will be victimized by this contract by Camella. I giving them the benefit of doubt, but I'm not holding my breath.

Hi my name is Ruth Herrera of camella homes silang blk 12 lot 9. I would like u Camella homes silang, Kevin F. Cruz to take charge of repairing our rain/water gutter (ALULOD). Last year before we received our keys for turning over our property my sister in law, Olivia Pobre contacted ur company to fix it but i guessed we are wrong because up until now, a year went by, the rain water is overflowing in front of our house. PLEASE FIX/REPAIR this problem please

Dear Sir/Ma'am,
Good day!
My son's mountain bike was stolen from our garage, last Nov. 4, 2017. They needed the cctv footage but the OIC is on leave so they couldn't give us a copy.
Until now no follow ups or updates from the management of Camella Homes Naga, Bicol.
Thank you.

Sincerely,
Kosete Flora-Tonga
Blk 5 Lot 35
Camella Homes Naga Bicol
Principal Buyerl

1st Complain hands-in on: January 2017
Address: Pinecrest 2, Block 13, Lot6, Camella Bacolod

Needed to be repaired:
1. Roof Gutter
2. Water leak passing through Light Bulb at small room.
3. Unfinished paints located back portion of the unit
4. Unfinished roof drainage

It was very frustrating since Camella Homes was one of the biggest Home developer but my request was just very simple yet they never give immediate action on that. I always contact the person in-charge in this account but the number was unreachable. I visit their office and still Miss Krista(In-charge) kept on asking me the list of thing to be repaired in my unit.

B2L24Cerritos Heights
Contractor is so slow and keep on ruining the things that needs to be fixed.Instead of doing it properly they broke it.the sink was poorly installed.Its now leaking & smelly. For the cracks on the wall, they sent a newbie worker who doesnt know how to do it, he damaged the stairs and just leave after bringing 1 plactic of cement

Almost everybody needs a faster internet connection,
that is the reason why we require the known landline phone provider (PLDT) to of our service, unfortunately Camella homes restricts them to install without any reason,
therefore we would like the management of camella homes to review this case and provide us solutions or other providers thats suits our lifestyle as well as our business.

Ref. Davao Camella, Block 55 Lot 34

In 2015 I paid in full for a house, I was led to believe it would be ready By October 2016.
It was not.

In November 2016, with my partner Miss Butalid I attended a meeting with two members of your staff at your Davao office.
They apologised that the house was not built.

They assured me it was now a priority for construction.
They assured me it would be ready for occupancy by June 2017.
They promised to email me monthly, with progress reports.
They promised to email me if there were any problems or delays.

As of today the house is still not anywhere near ready.
It was clearly not a priority for construction.
They have not once emailed me a monthly progress report
They have not bothered to inform me once of any problems.

In short. Your two members of staff lied to me.

I have repeatedly emailed staff at your office to lodge a formal complaint.
They have not registered the complaint.

I find this totally unprofessional and dishonest.

What I want.
1.The manager at your Davao office, to contact me, acknowledge and investigate my complaint.
To personally take charge of the completion of my house by 1st October 2017.

2. As compensation for the delays, lies and total lack of customer service, you can tile all the floors of the house (liase with Miss Butalid on the choice of tile) You have had my full payment on deposit for nearly two years now.

3.Im sure your company does not want to continue staff who will lie to clients and who do not believe in customer service.
I require the staff who lied to us in 2016 to be dismissed from your employment.

You may wish to look at the comments to my posts on the “Davao Expat Forum”
I am not the only person who has been treated this way.

SOME OF YOUR STAFF ARE GIVING YOU A BAD REPUTATION AND COSTING YOU SALES

Can you afford this ?

Mr C Neate

Hi i'm cherry santos & would like to again ff up my complaint re our delayed move in for 1 1/2 yrs now. I already sent a letter at wcc ofc last may 4, prior to this to ur mille luce ofc a hundred times. Were promised to move in a lot of dates w/ c until now didnt happen. B10 L1, lara martinez resigned but didnt even bother to update us on this. We packed our things already as we were told we can move in april 30, then was moved to may 25, then 28 and w/c until now has not happened. it is sch opening now and it gives me more worries as i dont know if i need to unpack our things again for us to be able to live a normal life. We dont have our beddings anymore our clothes are mostly packed our gas tank already detached from range our aircon was uninstalled etc etc. I hope you can look into my complaint as it is already affecting our lives. I have filed vacation leaves ending up useless bec cancelled move in, booked delivery of our new furnitures and also hauling of our things a lot of times w/c caused me.a lot of money. I also lost a lot of opportunities to have my current house in woodrow hills also a crown asia property ( have 2 actually b 8 l 18 and 20) rented out which is our plan to help us with the mo ammort of this unit coz i cant move in yet, spent a pretty big sch service fee of my son bec part of the considerationto get the property is to save the sch service bec it is near la salle qntipolo where my son is studying . today i called kathy the girl who said took over my concern but has not replied from my text since yesterday, the same with dins capellan engr who is handling my unit. I also called kathy a lot of times today but did not bother to take my calls w/c. happening all the time. My cp is [protected] u can call me and i hope to hear from you. Pls see our current status with before photos as we already packed our stuff. My complaint is already at production team as per last update 2 wks a ago. We are also getting sick already as the dust that were accumulated because cant organize our house anymore

We bought Marga RFO last November 2016 sa Lessandra Bucandala. Before kami nagreserved, sa Phase 3 Expansion kami dinala ng agent ko and basically nagustuhan namin dahil bago lang siya kahit sa mga kapitbahay wala pang tao. Pero last 05/20, nagrequest kami ng house viewing, dun namin nalaman na ang binili pala raw namin ay nasa PHASE 2 which is so old. Can you please resolve this misunderstanding?

I would like to logged a complaint for our neighbor. A group of guys started to drink from 24 march till next day and its really disturbing since we cannot sleep due to loud noise, loud voice and loud talks. Now its already 4:30am and still they're drinking outside their house.

I believe that you have security that roam inside the compound but unfortunately No one even care to come and check.

Please I hope this won't happen again and please take an immediate action regarding on this matter since its really unappropriate and disturbing for my family especially for my kids.

Yours truly,
HT
Blk 70 lot 60 lessandra camella homes mandalagan bacolod city

I bought one unit in Pinecrest 2. I already completed the downpayment amount last January. I applied for bank loan prior to that and Ms Farah in Camella-aftersales advice me that she will let me know or update me as soon as she receive the feedback from the bank. After a month, my agent informed me that my bank loan was denied. I was waiting for advice from Ms Farah regarding my account but she was not replying in any of my emails.
This is so disappointing. I am investing a big amount of money to your company but it seems that your staff don't care about the welfare of your clients. All they care is to collect money.
I hope this will call the attention of the management team of Camella Homes. I would have a second thought recommending your company with this kind of unethical behavior.

I would appreciate if someone can help me out to whom can I address my concern as Ms Farah is out of reach. My email is [protected]@yahoo.com

Like many before us, are we badly let down by Camella organisation! We paid cash for 3 Lots for the Bacolod Phase two project. Houses were promised to be delivered in OCT 2015. Now we do not even see any foundation. Camella explanation is, that there was no money left to buy materials. Contractors working on the plot complain they are not paid. We were always worried to be forced to pay cash in advance and Lots were only sold wityh mandatory purchase to build a house. It appears to be a pyramide scheme. Last Lots sold are used to construct houses sold long before. There was about 30% deducted from our cash payment for commissons, admin payments. Why is the Governemnt not interferring? Once all Lot's are sold and many promised houses not build, the "Camella constellation" will collapse.

Good Morning Camella. This is Mrs. Jintle Kate A. Adeniran of Camella Iloilo City. I am so thankful that you have this page where home owner like me can raise cetain concerns.

I am so very disappointed about your staff here in Iloilo named Rosewyn and Kelvine assigned in CCD.

I actually filed my complain last August regarding the damage of the house like firewall is leaking and some cracks in the walls.

During rainy days it really makes our house miserable since wet is all over our stair case and I was hospitalized because I stepped on it and finally fall down.

It was a very bad experience really. What annoyes me is how I was treated by your staff... Until now, no contractor inspect my house and attend my concerns.

I keep communicating them through calls and text but no one ever seriously attend my concern until this time.

It was a very very bas customer service from your staff. They acted like not professional people to think that Villar pay them to work for us.

They shoud be considerate enough.

Please dessiminate my complain and hoping to hear from you. Thank you very much and GOD BLESS.

We paid 10k last april for reservation fee because we decided to invest house and lot. And then camella told us to pay check payment for 14mons for downpayment. Then on september 2014 we decided to pay full downpayment in order to start the house construction immediately but up to now june 2015 still 30% as our account officer rizza balili told us. We know that you have problem to your contructors but buyer should not cannot the burden, if only it is well monitored and concerns make actions this would not be the case... Our developer is Apex developer.. Hope to chose devoted engineer to their projects.

to all the people out there kung nagbabalak kayo bumiling house 20 times nyong isipin bago kayo kumuha sa camella..sa camella sa una lang magaling pag nakapagbigay kana ng reservation fee simula na ng kalbaryo nyo..to MR VILLAR kung gusto nyong manalo sa eleksyon ayusin nyo muna ang palakad sa camella dahil sa camella pa lang hindi nyo na maayos paano pa kaya pag buong pilipinas.bakit hind kayo magpasurvey sa lahat ng nakakuha ng bahay o lupa sa camella kung may matatanggap kayo na feedback na maganda.lahat daing at galit sa na experience nila sa camella.yung lahat ng namumuno sa camella bulok..