Menu
Camel Customer Service Phone, Email, Contacts

Camel
reviews & complaints

camel.com
camel.com

Learn how the rating is calculated

1.0 246 Reviews

Camel Complaints Summary

3 Resolved
243 Unresolved
Our verdict: If considering services from Camel with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Camel. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Camel reviews & complaints 246

Sort by:

Newest Camel reviews & complaints

ComplaintsBoard
A
9:54 pm EST

Camel menthol/menthol silver packaging

I can NOT TELL YOU how INFURIATING your new packaging is. if I have to open up one more pack and find WHITE MENTHOL SILVERS when I ASKED FOR MENTHOL FULL FLAVOR I am gonna lose my mind. NOONE CAN KEEP THESE PACKAGES STRAIGHT. NOT CUSTOMERS OR EMPLOYEES. AND GOD FORBID I HAD A CASUAL CONVERSATION WITH THE CLERK TODAY AND LET MY GUARD DOWN FOR TWO SECONDS BECAUSE I'M HOME AGAIN WITH ANOTHER USELESS DISGUSTING $12 PACK OF CIGARETTES. I always described them as "the green pack" before. Now I waste money left and right and my LONG TIME LOVE FOR CAMELS IS FADING FAST.ID RATHER BUY ANYTHING ELSE THAN GET STUCK WITH ANOTHER PACK OF INFERIOR MENTHOL SILVERS WHEN I ORDERED MENTHOL. YOUR IDIOTIC PACKAGING THAT IS BARELY DISTINGUISHABLE HAS RUINED YOUR BRAND FOR ME. THANKS FOR NOTHING

Read full review of Camel
Hide full review
ComplaintsBoard
J
12:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel camel crush regular/menthol

I am a smoker of camel crush regular/menthol cigarettes. I share with my wife because she likes menthol and I like regular.. been a satisfied customer up until about 6 months... I'm getting more and more defective cigarettes as time passes that are already popped to menthol flavor which is VERY displeasing... I'm contemplating switching brands because of this...

Read full review of Camel
Hide full review
ComplaintsBoard
A
8:43 pm EST

Camel camel blues

Thank you Camel for helping me quit smoking your product! Been smoking camels for over 20yrs but along with the new packaging, I've immediately noticed the airy, bitterness, instant headache, and nauseated feeling I get when smoking the new Camel Blues. I thought I bought a bad batch but after 25 plus packs, I'm convinced Camel changed their tobacco. Hello Marlboro!

Read full review of Camel
Hide full review
ComplaintsBoard
M
8:27 pm EST

Camel new boxes of camel crush cigarettes are too confusing for cashiers!

I really wish the company would go back to the Green and White Camel Crush Menthol boxes. I am constantly being sold the wrong box of cigarettes because cashiers can't tell the difference. I just left a store that was out of my flavor of cigarettes and they didn't even realize it because they thought they had three different flavors of Camel cigarettes on the shelf until I told them different. I have to explain this to them at least once a month! Please go back! The new boxes are beautiful, but too confusing!

Read full review of Camel
Hide full review
ComplaintsBoard
K
4:56 am EST

Camel camel crush menthol camel crush menthol silver

I personally feel that the new packaging released for these two packs of cigarettes is too identical, it was quick, easy and fast to spot my cigarettes. Now I can't just grab my cigarettes and walk out the door, the packaging is so close to being the same I don't give my cashiers a hard time but this has pushed me to want to quit smoking, thank you

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
S
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel Camel activate purple cigarettes

Good day

My name is shiksha singh and on sunday the 13th january 2019 I purchased 5 packets of camel activate purple cigarettes from the cigarette shop at the pick n pay steeldale store. I opened the cigarettes to smoke them and when popping the flavour I tasted the cigarette and it was not the grape flavour it tastes like lemon or something different but definitely not purple grape. Almost all the cigarettes in the box had the wrong flavour now I have kept this box of cigarettes with these funny tasting cigarettes and I want someone from camel to come out and test them because this is really unacceptable.

I do not have any receipts but I have the proof of payment for the purchase of these cigarettes on my bank statement.

Someone better get in contact with me to resolve this asap before I take this up further because that is my plan.

My number is [protected] and my email address is [protected]@gmail.com

Regards
Shiksha

Read full review of Camel and 1 comment
Hide full review
1 comment
Add a comment
T
T
TheRealTruth689
, US
Jan 04, 2022 1:33 pm EST

Hahahahahahahahahahagagagagagagaagagagagaga Someone come out and test them you idiot

ComplaintsBoard
C
1:48 pm EST

Camel camel crush menthol

Camel lied, they said that when the new Camel Crush pack design was rolled out that the cigarettes would be exactly the same. Completely false! I have smoked the green Camel Crush Menthols for years, I was smoking them when they were still in the original black packs. The ones in this new black pack taste NOTHING like the green pack, in fact it's pretty nasty and give me horrible headaches. I also have felt more addicted than ever since the black pack came out. These are NOT the same cigarettes as the green pack. I'm done smoking these, my best friend has also smoked Crush Menthols for years and noticed the vast difference of these new black packs, he switched to Marlboro smooths. I switched to Marlboro NXT, the closest cigarette to the original camel crush menthol, not this new garbage they are saying is the same as before.

Read full review of Camel
Hide full review
ComplaintsBoard
C
8:31 pm EST

Camel camel snus frost large

I've bought numerous cans now at different times where already 5-10 pouches have been opened and not sealed. There whole point in pouches is to prevent snus from going throughout your mouth and I'm not satisfied with having to through out half a can because they are open. I can be contacted at [protected] cell or cody.[protected]@gmail.com email .

Read full review of Camel
Hide full review
ComplaintsBoard
A
8:59 am EST

Camel packaging

I am a regular Camel Crush Menthol smoker. At times I will be okay with smoking Camel Crush Menthol Silver's, but I prefer Camel Crush menthol. Just in the last week I have been sold the wrong cigarettes over 10 times. Just yesterday I bought cigarettes at Walmart and physically watch the cashier grab Camel Crush menthols off the shelf, and due to the color of the boxes they accidentally mixed Camel Crush menthols and Camel Crush Menthol Silver's together and so therefore I was sold one of these rather than what I wanted. It is my hope that by sending in this complaint you will either change the Box colors back to their original state or make it more obvious on the different flavor differences so that other businesses can easily sell the cigarettes without problems, and also without having to do exchanges.

Read full review of Camel and 3 comments
Hide full review
3 comments
Add a comment
M
M
Mrs. Wetmore
, US
Jan 30, 2019 8:18 pm EST

I have had the exact same issue as you! I hate the new packs! I wish Camel would go back to green and white boxes! I'm tired of being sold the wrong kind of cigarettes and the cashiers getting mad at me asking why I just can't smoke what they gave me because they all look the same to them! Ugh!

A
A
Allison Grappe
, US
Jan 14, 2019 9:54 pm EST

CHANGE IT BACK TO the WHITE pack AND GREEN pack! For the sanity of all crush smokers! I’m about to quit smoking all together if I continue to get the wrong kind handed to me! Maybe they’re doing me a favor! Lol

A
A
Andy George
, US
Jan 04, 2019 9:17 am EST

I totally agree! It seems the "full" flavor and regular (fresh) menthol crush flavors have almost identical labeling packages... WHY? What the hell was wrong with dark green and white? Now the white filter type don't even print "silver" anywhere on the box at all. It was already confusing enough trying to guide the cashier from across a counter to one of many Camel menthol types. Now it's a crap shoot if I actually get the ones I want. Not at least without a lengthy game of hunt & peck and then close examination of EACH pack (stock clerks mixed them up too). If Camel doesn't do something to make their flavor(s) packaging more easily recognizable I'm going to switch brands entirely.

ComplaintsBoard
J
11:18 am EST

Camel new packaging

Since you've recently changed the packaging of the camel crush cigarettes I have been given the wrong kind over 10 times. I have to remember to always look at what the cashier has given me.. sometimes when I'm a hurry or long lines I forget to check only to realize the error later on in the day. Very frustrating. I smoke the camel crush menthol and they keep giving me the menthol silver. I hope you do something to make it easier to tell the difference like the old green and white packs soon!

Read full review of Camel
Hide full review
ComplaintsBoard
G
5:24 am EST

Camel camel menthol silvers

I thought just the packaging changed... but I couldn't be more wrong! The new black packaging delivers a heavier cigarette that is just AWFUL! I enjoyed smoking camel menthol silvers, now I can't stand it! Maybe your goal was to encourage people to quit because your cigarettes taste so terrible. If that's the case you're succeeding! I don't really understand the change, but everyone I know who smokes them are switching brands or quitting. Dumb move for camel 👎🏻

Read full review of Camel
Hide full review
ComplaintsBoard
A
5:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel packaging

Looking at all these complaints, I'm wondering why til this day I have to even enter a complaint but this was last straw. I live in Philadelphia, cigarettes cost over $11+ dollars. I have now received wrong pack on 6+ Occasions. You only realize there wrong second you open them and see it's not the ones you smoke and you can't return them opened! I'm sick of it. In 28 years I've never written a complaint about anything but this pisses me off beyond comprehension! You guys changed packaging to save money and now are going to be losing customers because stupid cashiers can figure out which ones to give you! It's to confusing for people! Get your [censored] together! Or you'll be losing another customer!

Read full review of Camel
Hide full review
ComplaintsBoard
C
10:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel camel snus large frost

Im a new user to Camel Snus. I switched to to Camel Snus from smoking cigs. I never even smoked Camel brand cigs. I want to say I love Camel Snus (I prefer the large Frost can). So I was disappointed when I opened the can and saw two pouches were completely torn open. One time okay whatever. But unfortunately it happened twice! The second can I purchased 4 pouches were torn open resulting in the complaint. I appreciate your time&attention. Kelly Rhodes 109 Walton st. Johnstown pa 15905

Read full review of Camel
Hide full review
ComplaintsBoard
C
5:46 pm EST

Camel camel crush menthol cigarettes.

I have been a long time smoker of Camel Crush menthols. Over the last month+ The box has changed from Green to Black. TOO similar to camel Crush [Blue] . The only difference between the packaging is The Blue/Green [Crush] letters, which are barely noticeable to the cashier, and the customer. There is an Even 50% chance, that when I have cigarettes picked up for me by someone, that they will be the wrong kind, because "saying camel Crush menthol" to a cashier yields either of the 2 boxes. As result I have been stuck with the gross, un-desired Camel Crush [blue] at least 5 times in the last few weeks. When trying to return them for the correct brand, the cashiers refuse- stating they cannot accept them back (even unopened) . The packaging of these 2 brands needs to be addressed. I have already given up hope on the chance that I will receive the correct cigarettes whenever I send out for them and now, for these reasons I must consider trying out new brand cigarettes, because although I PREFER Camel Crush [green letters] cigarettes, I am DISGUSTED by the Camel Crush [Blue letters] cigarettes and it is just not worth that 50% chance I'll be dissatisfied/ disgusted after receiving the wrong ones.

I hope this gets addressed soon, I have wasted $30 so far.

Thank you in advance.

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
A
10:45 pm EST

Camel camel menthol packaging

I wouldn't normally send a complaint, but ever since the packaging has changed, I have received the wrong cigarettes like 5 different times. The boxes are too similar. I smoke Camel Menthols, but I have been given Camel Crush all of the times that they have given me the wrong ones. I hate regular Camel Crush, because they don't have enough menthol in them when clicked. Please go back to the old packaging!

Read full review of Camel and 1 comment
Hide full review
1 comment
Add a comment
Harley Sinwich
Harley Sinwich
Portland, US
Dec 17, 2018 5:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am glad to see that I am not alone in this frustrated circle of hell. I have been given the wrong pack multiple times now, and who ever had the bright idea to change the Camel Crush packaging to all look the same, except for having the writing look "different", which still you can barely tell that it is, needs to get their heads examined, and their eyes checked, then fired. They need to once again change their packaging, and this time, make it so you can actually tell them apart. Ugh!

ComplaintsBoard
C
9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel camel menthol new packaging

I dont usually complain, but since you've switched the camel menthol packaging I have been given the wrong pack at least 10 times off the top of my head. I only smoke the one kind and it's become such a problem since you guys came out with the new packaging. Love the design but the silvers and regular crushes all look almost identical. Maybe change the blue to another color, just wanted to give some feedback. I dont mind spending the money when I dont catch it in time but it's just becoming frustrating everytime it happens.

Read full review of Camel
Hide full review
ComplaintsBoard
S
10:48 pm EST

Camel camel crush menthol silver

Used to smoke Camel Menthol Lights, then Camel Menthol Silver and lastly Camel Crush Menthol Silver. Never liked Crush but could tolerate if ball not crushed. Now you have changed to a black box and I have a headache after smoking one of these new cigarettes. I will be returning my carton to the store and will have to switch to a different cigarette now. Please bring back Menthol Silver! Not cool Joe 🐪

Read full review of Camel and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tonya Ferrell
, US
Dec 09, 2018 11:28 pm EST

I agree, bring back old packaging. I fussed at my hubby for bringing the wrong cigarettes, but he was right. Packaging and colors too confusing!

ComplaintsBoard
P
7:23 am EST

Camel camel white cigarettes

I usually smoke only Camel white cigarettes from the time I have enetered Singapore. I buy them at any 7/11 stores located around the island. But the pack which I recently bought, the cigarettes are very weak and not strong. The bud of the cigerettes are very soft and not sturdy. And cigerettes are very expensive in Singapore. Very disappointed and will be changing to Dunhill or Marlboro

Read full review of Camel
View 0 more photos
Hide full review
ComplaintsBoard
S
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Camel camel crush menthol

If you do not change back to the way it was b4 you have lost at least 20 people I know first hand as customers! We have all switched to Marlboro Menthol because of this change because let's face it your [censored] idea made some [censored]ing product that's worse then dog [censored]! Come on camel it's like you decided to start mixing camel [censored] in with your tabaco wtf is wrong with you? You will most certainly loose business over this and have made Marlboro all the richer [censored]es!

Read full review of Camel and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chauna13
, US
Dec 01, 2018 12:55 am EST

They taste so bad!

ComplaintsBoard
A
10:47 am EST

Camel camel activate purple cigarettes

I bought a carton of Camel Activate Purple Cigarettes as usual and found 1 broken cigarette in 6 packets sovar (photos is available for evidence) I find this very dissapointing and I am very upset as I pay alot of money for this brand on a regular basis. This is unexeptable! I want a new carton of Camel Activate Purple with no defects!
Sencerely:
Amanda Esterhuizen

Read full review of Camel and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
B
B
Bazilo
, ZA
Aug 20, 2020 1:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please could you give nicotine levels In camel cigs, I have been a camel smoker forever, they are the best, started with camel plain now on classic, would like to find nicotine values in the most common camels in south Africa. ?

I
I
ingrid rodriguez
, US
Sep 26, 2019 4:17 pm EDT

me encantan estos cigarrillos, sobre todo por que no utilizan el asqueroso papel blanco con lineas de no se que, lo que me molesta es la bolita de sabor asqueroso que se explota sola si dejas los cigarrillos un rato en un lugar calido, creo que echa a perder todo el tabaco sin ella para mi y para mucha gente que conozco seria perfecto, en mi opinión y en la de muchas otras personas nos gustaría que este tabaco continuase siendo rubio, con papel vegetal de arroz su hoja de tabaco y el sabor natural del tabaco, gracias, espero esta opinión sirva de algo

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Camel customer service

Phone number

+1 (800) 334-8157

Website

camel.com

Most discussed Camel complaints

3 pac scam
5
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Camel?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Camel Customer Service. Initial Camel complaints should be directed to their team directly. You can find contact details for Camel above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Camel. Discuss the issues you have had with Camel and work with their customer service team to find a resolution.