The complaint has been investigated and
resolved to the customer's satisfactionResolved CALLINF.COM — Excess Charged without consent
resolved to the customer's satisfaction
Called for a minute at Frankfurt Airport on 17th Feb 2010 to USA. The connection was operator assisted, at no time I was told about the applicable charges for the call or any other details.
Their website - www.callinf.com (mentioned on the Visa transaction charge details) provided the contact numbers. The gentleman informed of hefty connection fees and that the call was routed via satellite (again hefty call rate). There was no breakup available and also no explanation as to why the operator did not inform of such an expensive fees or this being an satellite call.
Have decided to logde a complaint with FCC and Visa Support, to ensure their practices are regulated.
The overall feeling is of being conned. I suggest people to avoid Credit card pay phones at Airports unless it is an emergency and be prepared for a bomb of a charge if called from.