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Call Center Takes Hours To Answercall center service

1
J Aug 05, 2018

Ive been calling the bpi call center to reset my online password. it takes an hour before an agent answers your call, after the agent takes the required informations.. they will let you wait for a couple of minutes to verify your request. it's enough time to take all your load and the time an agent (finally have time) to verify my load runs out. please take note this is an international call. there's no toll free from the country i am living in.
then i called again, , , back from the beginning. and waited... waited... could the BPI enhance their call center service? cant they make it at least 5 miniutes of waiting????????? not 20 to 30 minutes??????

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