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California Furniture Galleries Inc.

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California Furniture Galleries Inc. reviews first appeared on Complaints Board on Oct 23, 2009. The latest review Be careful was posted on Oct 23, 2009. The latest complaint Be careful was resolved on Oct 23, 2009. California Furniture Galleries Inc. has an average consumer rating of 5 stars from 1 reviews. California Furniture Galleries Inc. has resolved 1 complaints.

California Furniture Galleries Inc. Customer Service Contacts

7939 Canoga Ave
Canoga Park, California
United States - 91304

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California Furniture Galleries Inc. Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
California Furniture GalleriesBe careful

We had a representative come to the house to look at our exisitng furniture and had her order the matching pieces which was represented as a model number. When it arrived, it turned out to be the wrong color. We found out that the model number on the paperwork was incorrect.

California Furniture refused to take responsibility for the mistake. We discussed it with them and eventually reported them to the Better Business Bureau with no results. We were forced to sell it as a consignment and lost hundreds of dollars.

They have a lot of brand new consignments for a reason. Be careful to doublecheck the model numbers THEY write down.

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    • Cf
      CFG1958 Jun 13, 2011
      This comment was posted by
      a verified customer
      Verified customer

      As with any story, there are two sides to this complaint against California Furniture Galleries. First, this customer purchased part of their bedroom set from another retailer, namely Homestead House, as a floor samples in order to receive the lowest price possible. They later ordered a gentleman's chest and two nightstands from California Furniture Galleries because our price was lower at the time. When they came into our showroom to order the additional items, they selected the items from our color catalog. They had a copy of the quote they received from Homestead House in their car, but did not bring it in with them. They also already had delivery of the items they purchased from Homestead House, and therefore should have been very aware of what finish they had. When we attempted to deliver the furniture to the customer, they stated that we ordered the wrong finish.

      This purchase was for THEIR furniture, they chose the items they wanted and they signed the order indicating the order was correct. Had they taken the time to bring the quote from Homestead house into the showroom, this error could have been avoided. Had they questioned they fact that there were two finishes shown in the catalog, we could have clarified what finish they already had. A little effort on their part could have avoided all this unhappiness and unnecessary cost. Yet, they want the retailer to take responsibility for their error. Even though we had a valid, enforceable contract, we offered to take our valuable floor space and sell the items for this customer. It took almost one year to sell these items for this customer. We then refunded 75% of the purchase price to this customer.

      We make every effort to be sure what a customer orders is what they want, but ultimately, the responsibility is the consumers'. We also make every effort to resolve those few situations that do arise without bearing a disproportional amount of the cost. The fact that this transaction happened in November of 2001 shows that this customer is having trouble letting go of their mistake.

      One final note, this is the ONLY complaint on the internet about California Furniture Galleries, that in itself indicates what great lengths we go to in order to satisfy our clients. We have been in business since 1958.

      0 Votes

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