The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Cafe NinaFPL is not allowing me to pay online

Dear Sir,

I was forced to close my business because my husband got sick and we were not able to support it. Our FPL bill was always paid on time. The last payment was done online with an bank account which was being closed. Without realizing it FPL payment was done under this account. We were very stressed out with all the money we spent and now seeing our dream go down the tubes, we made a lot of mistakes.

Then I tried to pay several times online the entire amount and I was told I could not do it because of the last payment being rejected.

I am out of the country working on a project until the end of May. My husband can't possible pay for it. He and I have separate accounts. I sent two communications to FPL Customer Service. They told me that I can pay through Western Union. Unfortunately there are no Western Unions around.

Can you please help me out? I want to pay the entire amount. I even asked to give them a credit card (debit) to charge for it and they did not accept it.

In the meantime FPL is accruing more and more late charges etc. etc.

I appreciate your help.

Thank you

Maria Elena Kaldani

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.