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Harrah's Las Vegas Hotel & Casinobilling & services

St Oct 07, 2019

Stayed at Harrah's Casino LAS Vegas July 11-16, 2019.17th floor room 17045.Noticed the next day on my account.They billed me for 3 nights for a dog. We checked in Thurs. 07/11/2019, into Harrah's Las Vegas Hotel & Casino. Since, we had arrived early. I requested an early check in and paid the $34.01. We used their bell service checking in and checking out of room 17045. Room 17045 consisted of two beds. My wife, my son occupied that room. Marianne Theunissen and Kura Bummer occupied the room across the hall. We stayed in these respective rooms for the duration of our vacation. My wife called front desk requesting room service on Sat. 07/13/2019 as Harrah's staff did not provide room service on Fri. 07/12/2019 and we were concerned that we would not receive room service again. The reason reason as to why Harrah's failed to provide this service was unknown and communicated. On arrival to our room later that Sat., we found our room clean to our satisfactory and did not pay a second thought to the issues of unprovided room service. On Tues. 07/16/2019, we checked out utilizing the bell service available at approximately 9:00 am.Called the front desk making sure no movie charges or internet charges added on my bill. Replied "NO" !! I asked, okay to leave room keys in room and checking out. Replied, not a problem. When I arrived home. I received a notice on my phone from Visa (alert) that showed me my stay at Harrah's. It's at that time I noticed they charged me a pet fee in the amount of $85.04 per day from 07/13 to 07/16 totally an amount of $255.12. I called harrah's to express my concern and confusion as my party did not have a dog within our party to Gina, unknown last name, who was working the service desk at the time. upon my request, a manager, whose name they refused to release, spoke to me. I found her very abrasive and unresponsive and she claimed that the cleaning service has called in saying a dog was in our room and that another cleaning representative witnessed a dog in the room. I tried to explain there was a mistake. We had NO dog !! She dismissed my attempts to communicate with her and hung up. I tried to contact her again to enquirer about asking bell service or pulling security footage of front desk on early arrival which was time stamped to reveal that there was no dog and how were they able to clean our room 17045 with the presence of a dog, as well as why we received NO notification ever given/provided to us that they believed a dog was in my room. They stated " they left note in room and called"I never received any note/letter and can provide cell phone

Harrah's Las Vegas Hotel & Casino
Harrah's Las Vegas Hotel & Casino

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