Caesars Entertainment
reviews and complaints

Very upset. Didn't even get here and my boyfriend has already been rejected of sending flowers for my anniversary. We were looking for venue and this is not it. I'm a diamond plus member, hoping to make it to elite this year. Such a dissatisfaction of service. He was told he was on his on to order flowers to our room for our anniversary. This is our 4th, which traditionally its flowers or fruit I'm so sad over this we stayed at Mgm last yeaR and they were accommodating. Very sad.

We checked into Caesars Las Vegas the morning (11:30 am) of 5/09/22. During check in we were asked if we would want daily housekeeping. After consideration, we said yes. We were also told that we would receive a text when our room was available. As of 4:30 pm we had not heard anything. Extreme long lines at front desk so went to the far right of the front desk & spoke to a gentlemen who immediately got us our room keys. On Tues. 5/1012/22/22 we left our room at 8 am & returned at 6:30 pm. No housekeeping! Called & was given fresh towels & was told that it would be a good idea to call each morning & request housekeeping for that morning. Wed. 5/11/22 I called & requested housekeeping for that day. We left our room around 8 am & returned around 6 pm. Still no housekeeping. I called & got someone to at least empty our overflowing waste baskets. Thursday, 5/12 (our last day) we finally got regular housekeeping service. During one of my many calls I did point out that the room was extremely dusty & the carpeting needed a good vacuuming. I was told dusting & sweeping was only done when some checks out. Our room was dusty from day 1. There was also pieces of paper on the carpeting from day 1! I also actually took a wash cloth and wiped down the bathroom floor that had multiple spots on the floor. Wash cloth ended up dirty! By the way, our room was 5866 Octavius Tower.

Another complaint - why must guests walk down towards the street to catch a cab for trip to the airport? There were 3 senior women in my group - an 80 yr. old, 78 yr. old & myself 74. After much complaining I was able to get a porter to signal a cab for us!

We have been patronizing Caesar properties for the past 40 some years, with Caesars Palace being our favourite! I think Caesar's needs to put some money into its upkeep!

I was compensated a room for 3 nights room 5103 at Caesar’s may 7-10 before my trip I was offered an upgrade for $7 a night I accepted, when I arrived I was in a super long check in line and all your staff was working on 0 speed, I was told that my $ 7 reservation upgrade was not available so I kept my original room, when I got to the room in was the worst room on the strip the shower had hair by the drain the furniture had scuffs all over the sofa has white stains the floor boards were dirty the lamp shades were also dirty the tables were dusty please contact me for 100% compensation [protected]@gmail.com as a reward member I expected more staying at Caesar’s Oscar Reyna

This company is horrendous and very disappointing considering the brand it comes with. First of all in NY you cannot reach customer service by phone and the customer service online is full of misinformation and most of the time don't even understand what the issue I'm describing is. Today I actually woke up wanting to place bets on the Kentucky Derby and found out that they do not take bets on the Derby! THAT'S RIGHT! Caesar's, one of the largest companies in this area do not have the option to bet on the Kentucky Derby! This company is terrible! And I'm taking all my winnings and going somewhere else. Don't understand all the positive reviews they get unless they're being made by employees that are being paid to do so!

The show has been advertised to start at 930pm, the line is ridiculous, there is not enough staff, the line is going super slow, the line is backed up past 200 yards from the entrance. It is less than a foot between all parties. Date was 05/6/2022, for the Chris rock ego tour at the Caesar hotel.

Barley showed up in time to watch the main attraction

I and my wife have been a long time card holder who have playing at balt horse shoe since it opened. we both were paying side by side petting max each push. When a woman ran up and grabbed my Wifes chair to pull it back I told her 3 times that the machine was my wife's and it is in a bonus and she was coming right back but she ignored me so i touch her and told her not to touch our machine and she said she was troughing us out, Then my wife arrived and she told her to remove her card that she was leaving. I have never in my 69 years been talk to or treated like this. This is was our hometown casino. I think this was racist. I own my own business and can not believe that this happened. News travels fast in my city, Balt Md. Dennis Hofmann Diamond #[protected]

I contacted Sung Kin multicultural Ex.casino host but he was off. I mainly wonder why a merchandiser superviser would come and doidnt care at all about it I was told and my wife was told that we wrer going to be removed IF THE PERSON IS NOT FIRED i JUST FOUND OUT THAT SHE IS THE SUPERVISER OF SLOTS Dennis Hofmann tHIS IS NOT OVER

04/17/2022. I opened a new account and I didn't get it so I went to chat with two females who obviously should not be in customer service. After giving my info to the first rep. She told me that I had put my mother's place of birth instead of date of birth before she rudely ended the chat she gave me a number to call. But before I could get the number the chat ended and with that went the number so I went back into the chat to get the number and that is when the second so call rep I don't think understood what I was saying. I asked again for the number and she just kept telling me I had to submit my driver's license. Why I don't know I wasn't trying to change my info just trying to give my mother's date of birth instead of place of birth. And the crazy thing is I even told her I didn't care if they changed it or not I simply wanted to know if I was going to get the no deposit bonus FREECZR that I was promised for opening a new account and downloading the app.

04/04/2022 has reservations for a high roller suite through Expedia. When we go to Flamingo they stated Expedia had cancelled our reservations. After being on the phone with Expedia for 2 hours they confirmed nothing had been cancelled and there should be no problem in checking in. After speaking with hotel manager they confirmed Expedia had cancelled. I never received any type of confirmation from Expedia saying it was cancelled. So, Flamingo would not allow us to check in with our reservations that we already paid for. They made us pay for a new weeks stay that was at that point $200 more than what we originally paid. The next day Expedia refunded me my money as I had asked which was so kind of them but the manager on night shift at the Flamingo had no sympathy and did not care to charge us more for our rooms.

After several great interactions with this host, I contacted her asking for assistance when my rewards account was deactivated. This was after multiple unsuccessful phone calls with a variety of customer service reps. On Jan 31 she emailed saying she would look into it. Two months later I emailed and asked to be removed from Tunica emails as I still could not use my Rewards account. Over the next couple of days she became very rude and unprofessional, even after I asked her to cease emailing me. I’d hope Caesars would employee hosts with better skills and professionalism.

I registered with Uber eats promo. I bet the required $50 with the correct odds. I even verified the bet with Caesar’s and they said all was good. It’s been over a week now with No gc. I contacted them 3 times and was told I’d get by today and they never sent it. They keep making excuses. They are complete scammers. How can they promise the gc and not deliver. Even after speaking with them 3 times. First it was you’ll have within 7 days now it’s it may take another 72 hours. It’s a joke

I have a william hill on my phone and was asked to download another version for Illinois. I had to go to the local sports book to get my money transferred from the old account but yet to get all my open bets from old account transferred. I have reached out to chat for help about 15 times and have been hung up on. Chat available is only for DC and NV and not illinois reps on old app. I want my money for all open bets or open bets to transfer like my account did.

This is fraud and will be reported as such if I do not get a resolve asap.

The employee at huntsville tx has been harassing me sending me pictures of himself wearing diapers in his work uniform

I placed a bet with my own money and “bonus money. After winning the bet, only a portion of the winnings were put in my “cash account .” The rest of the winnings went into my uncashable “bonus money”. Bait and switch.

Instead of result teaching me how the craps table worked, i was given the silent treatment by the dealer

I won 800 bucks on a bet from Sundays game and it still says pending for some reason. It says it should've only taken 2 days to go through

I opened a new sportsbook account in NY with code CZRNEW specifically to earn the $3, 000 deposit match.

The app was glitchy and declined all of my deposit attempts via every possible method for 4 days. I finally was allowed to deposit $3k on the 4th and the deposit wasn't matched.

Complete bait and switch

Caesars does not reply to emails (you get an auto reply about bonus amounts that is irrelevant to my issue). They also shut down their phone line and live chat in NY. NO WAY TO REACH THEM!

I had signed up last week for the first time using this Sportsbook and received a $300 bonus. I made a few bets and each time I won the winnings would go back to bonus balance which didn't allow me to withdraw. I sent a few emails over a few days to get answers as usually the winnings go to the cash balance, but I still have not received a response via email. I read online that I had to make a deposit before I can withdraw anything. I had $495 in bonus balance and only $25 of that was actual bonus money. I deposited $25 of my own money to withdraw some of my $470 winnings. it told me I needed to reverse the bonus money first which I thought meant reverse it to my cash balance leaving me with $25 in bonus and $495 in cash balance (my $470 in winnings + the $25 I just deposited). Instead, it removed the entire bonus from my account leaving me with only the $25 I had deposited this morning. I was on the live chat today for about 7 and a half hours and when I finally got through the person sent a reply but deleted the chat immediately before I got a chance to read how to resolve my issue. I have been trying to figure out the bonus situation for two days and then it all came to a head today when all the money minus what I deposited disappeared. I just would like to have the $470 put back into my account so I can use it how I want.

i never received promotion for first time depositor and cant get anywhere with online chat to solve problem. going to another casino.