This company is a complete scam. After 7 years of complete torture I am leaving. They take away services & raise your rates. It is nothing more than a marketing scheme. They abuse their clients & do not care. Their customer service is farmed out all over the world to 3rd world countries. I spent 2 hrs being passed around to 6 different people today having to re tell my story each time. Bottom line is I was trying to get services back that were cut & my bill went up. To reinstall what I have had for years... My bill was going up $70 a month. So I am saying f u to optimum. I will find anyone else. Optimum will not be in business in 5-10 yrs. I am cutting the chord to these incompetent thieves & crooks! Please save yourself the grief & do not use them. I can only imagine what their phone service is like! Adios!
Recommendation: FIND ANYONE ELSE BUT OPTIMUM. YOU WILL THANK ME!