CB Internet Providers Optimum

Optimum review: Pathetic billing and disconnect practices

Jim Glo of Dallas, US

Nov 12, 2025 5:32 pm EST

Verified customer

Featured review

over my 7-year service experience for Internet only service, Optimum has raised my rate countless times from $64/mo to $111/mo. I got service from another provider, fantastic service and 5-year guarantee rate, much less than Optimum.
Disconnecting service with Optimum is a nightmare. Yes it really consisted of 7 phone calls totaling 12+ hours of my time, mainly due to the rep arguing with me that they want to retain my service. Evidently 32 times of saying no thanks is not enough. I will further be filing a complaint with the FCC as Optimum is trying to bill me 3 weeks beyond my disconnect date. Yeah, I know that your policy to bill to the next period, but it's an unfair and pathetic policy.

Recommendation: Stay away from Optimum

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New Jersey, CS

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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contact@optimum.com

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6 Corporate Center Drive, Melville, New York, 11747, United States

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