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1.1 387 Reviews

CNN Complaints Summary

11 Resolved
370 Unresolved
Our verdict: If considering services from CNN with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CNN reviews & complaints 387

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A
8:13 pm EST

CNN Anti semitic unacceptable language!

CNN was my main news until now. I will never watch again! And tell others if your sick language! In two weeks you have lied and repeatedly attacked Bernie Sanders. I was not a supporter necessarily of Sanders. I am Jewish! You have now convinced me that I should be a Sanders supporter! Tonight I watched sanders be compared to the Coronavirus! You are a sick and racist station. There is no apologies that can fix this. Through history Jews have been compared to diseases and it is common knowledge that racist anti Semitic people use that horrible comparison! Your station will not easily get away with this sick behavior!

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C
11:28 pm EST

CNN Lack of extra facts

I have been a very faithful CNN viewer watching CNN thruout the day and night almost everyday. I am retired and have the news on a lot of the day. I just started to watch Rachael Maddow Show on MSNBC. I am now frustrated with CNN reporting because I hear so many additional important facts on Rachael's show that I never hear on CNN. I am not talking about opinions but facts so I now watch Rachael Maddow Show everynight to get the facts. Why can't CNN get those facts. Watch her show sometimes and you will hear facts you don't even know about. Why is that? I would really like to hear from you why that is.

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wonderbread7
, US
Mar 08, 2020 9:16 pm EDT

CNN, and MSLSD are trash for liberal fools, that sit at home and smoke pole in their mothers basement.

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D
6:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CNN Interview

The defamation of trump supporters being southern uneducated hicks. "Credulous boomer " please reprimand the interviewers since the are many of us southern American citizens that are very educated. If you allow this to go unpunished then I will consult an attorney to see what remedy we can find to correct the defamation of character against millions of American citizens.

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C
1:15 pm EST

CNN Review of the westminster dog show

J Berman and A Camerota should NOT make complaints on TV about things they obviously know NOTHING about. "Mutts are not allowed", OF Course! Because a mixed breed dog does not have a written breed standard they must conform to for utility and function! The Golden was not "not placed" because it was not a Poodle BUT because the Judge thought the Poodle conformed most closely to the Poodle breed standard. AND the hair cut of a Poodle goes back to when they were water retrieving dogs, keeping the joints warm, but the body light in the water. AND ALL dogs, no matter the cut, know when they are "beautiful and well groomed". (I am not a Poodle owner, but still speak up for a fantastically well-bred dog.) SO before you speak out in public against something, LEARN what you are talking about! I sincerely hope that CNN will issue an apology to ALL the dogs, handlers, and breeders at Westminster. THESE dogs are the best of their breed and are bred for a PURPOSE!

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J
3:04 pm EST

CNN Article misinformation

Good day,

It the following article: "Bernie Sanders draws criticism for touting Joe Rogan endorsement, " I don't think it is appropriate to categorize the comedian as the following, "comedian Joe Rogan, a popular podcast and YouTube talk show host with a history of making racist, homophobic and transphobic comments."
I think this could be kept only if there is a hyperlink reference to the instance of behavior that valid the following labels.

With kind regards,
Jason Bennett
Fulbright Scholar

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D
11:49 pm EST

CNN cnn go?

I am very upset that I cannot access the CNN live feed on my phone or my streaming stick. This is because my cable TV provider is of course not included in your list because I live in Canada. As a paying CNN customer I find this unacceptable. I pay my cable company good money every month for services which include CNN. That I am unable to avail myself fully of this service amounts, in my opinion, to thievery on the part of CNN. it is stealing my money by not providing the full service which I pay for. This needs to be addressed immediately.

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K
9:46 pm EST

CNN wonderful pistachios commercial playing locally in los angeles on cnn

Highly offensive/misoginistic/pruient commercial:
In a (wonderful pistachios) commercial featuring a large adult male elephant speaking while on his back referring to 'girls' doing anything and I mean anything for pistachios... Disgusting
A large male elephant describes a party scene from the previous evening and describes "girls" doing anything for pistachios. The reference is clearly being made by an adult, male, large animal, on his back discussing 'girls' as doing anything & I mean anything for pistachios. Whomever wrote this commercial clearly intends to say that 'girls' will do anything in other words, prostitute themselves for pistachios.
This is an obscene commercial and implies that girls should even prostitute themselves for an adult animal. Not funny and pruient by the supreme court definition.

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K
9:39 am EDT

CNN cnn news coverage

As a news viewer I can no longer watch you channel due to the coverage of the president. I understand that CNN does not like our president but you should be respectful to the office of the president. What are you teaching our young people in our world. Deal with he won and cover stories fairly. You just lost one viewer and I plan on not coming back.

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F
1:42 pm EDT

CNN analysts/news story

Today is the 18th anniversary of 9-11. Thousands of people dies including those first responders who rushed in to save more lives; yet, CNN decides to attack President Trump and 9/11 instead of paying their respects to those who dies and thanking the first responders who risked their lives to save people and who are currently dying at much younger ages because of all the dust.

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L
1:35 am EDT

CNN anderson cooper - marianne williamson segments

I am done with cnn.
After years of dedicated viewing, I was so outraged over anderson's behavior in this segment, I checked with youtube to see how other people commenting felt; and discovered 'hands-down' 100's of people felt the same.
I had never seen so many negative reactions to an anderson interview; whom so many of held in high esteem.

But the follow-up "justification segemnt" cnn did today sealed it for me. The mischaracterization and selective editing of what williamson had said to anderson is exactly the sort of low-class nonsence that fox does.

The most interesting part of it is this; I don't even know this woman; never read anything she has written or seen her speak before 2 days ago. That's how bad this is. I didn't know anderson and cnn would stoop so low!
Doing these 2 segments back-to-back — you've lost my respect and my viewing!

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9:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CNN abusive sexism in constant, rude interruptions of woman presidential candidate

Marianne Williamson was on Anderson Cooper's show this evening, August 1, 2019, about 8:30 PM. From the first question he asked her until the last, he was angry, nasty, and hateful in the most sexist manner possible. The tape of the show must be reviewed. He did not let her complete any question, challenged her in areas in which he has no competency, and repeatedly misstated her comments, over and over again, with unceasing interruptions. She repeatedly asked him to allow her to answer his questions. He refused and then began to accuse of her serious misconduct over and over again because of his lack of any impartiality which should be expected of any journalist. To make matters worse, Chris Cuomo, who is well known as nearly as opinionated, came on after Williamson was off camera and joined the attack on Williamson, telling Cooper that she deserved it. When will CNN police its male anchors with respect to the treatment of women. Women do not deserve to be abused under any circumstance. The behaviors of these two men are appalling and because they were not stopped, it is clear that CNN still has very serious issues of sex discrimination of women. I do not know Marianne Williamson. I am not a follower of her opinions, beliefs or thinking on any matter. However, no one deserves the brutal disrespect that she experienced tonight. I will share this information with other women and ask that they make note of any similar experiences observed so they can be reported wherever complaints of this kind can receive attention. Shame on Anderson Cooper and Chris Cuomo. They obviously feel it is within their rights to publicly attack women for a hurtful purpose. Many women seeing this program may have been as shocked as I was to see this kind of public attack. I now feel that CNN is not the proper place for the debates of the Democratic Party because women are not treated fairly by some of your employees. Marianne Williamson is a candidate for the presidency. The behavior of these two men surely was detrimental to her as a candidate. This kind of hateful, bullying is no different from that which Anderson and Cuomo complain about when committed by other men anywhere. The credibility of CNN has been damaged.

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lduvall
, US
Aug 03, 2019 1:27 am EDT

I AM DONE with CNN.
After years of dedicated viewing, I was so outraged over Anderson's behavior in this segment, I checked with YOUTUBE to see how other people commenting felt; and discovered 'hands-down' 100's of people felt the same.
I had never seen so many negative reactions to an Anderson interview; whom so many of held in high esteem.

But the follow-up "justification segemnt" CNN did today sealed it for me. The mischaracterization and selective editing of what Williamson had said to Anderson is exactly the sort of low-class nonsence that FOX does.

The most interesting part of it is this; I don't even know this woman; never read anything she has written or seen her speak before 2 days ago. That's how BAD this is. I didn't know Anderson and CNN would stoop so low !
Doing these 2 segments back-to-back -- you've lost my respect AND my viewing !

ComplaintsBoard
Y
9:32 pm EDT

CNN dnc presidential debate july 30th, 2019

About your moderation of the democratic presidential debate tonight. As an american, a college student, a reader and watcher of cnn, I am ashamed and disgraced by your moderators' questions for the candidates tonight.

Did you really ask a panel of moderate democrats and two senators whether one of those senators were too "extreme" for their liking? Whatever happened to your debates focussing on the issues? It seems to me you bring up a comparative judgment of ideology on a stage that supposedly pits only policy against policy.in the next breath, your usually respectable moderators ask sen. Warren whether her allegiances truly lie with capitalists, or if perhaps she is only pretending to be one to seduce the good, neoliberal american public. I am disappointed. Perhaps you do borrow your talking points from republicans... When they slip you money to do it.

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D
3:29 pm EDT

CNN saturday interview with former defense secretary leon pattila

You and your anchors keep lowering your ratings buy using old hasbeens You should help your selfs by trying to get your canadete elected and quite giving the President a lot air time. Besides most of your anchors are not smart enough to figure it out. You and CNBC can not hold a torch to FOX NEWS. But you guys have not figured that out yet. An other thing quit putting Adam Shieff and the likes and when you need a sound bite. Find someone smarter than a box of rocks

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Mysterious Island
, US
Mar 19, 2020 4:56 pm EDT

Excellent. CNN is unreliable with a poor reputation. They employ disrespectful uninformed journalists. Very very sad indeed.

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B
2:36 pm EDT

CNN complaint

How can I delete cnn from google search? I am getting sick and tired of cnn popping up first and second when I search through google for any news worthy articles. I hate cnn... Fake news and liars! It's just a disgrace to me to even have to look at anything they put out. Give us a break will you. We are not as stupid as you think we are. You are not going to change our minds by throwing them in our face.

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6:14 am EDT

CNN early start with christine romans

On wed. April 17, 2019 about midway through the above show while discussing one of the largest bust of doctors and nurses who allegedly illegally prescribed opioids, the female commentator made the following comment:

"some doctors were arrested for issuing prescriptions for up to 15 opioid pills a day and obviously no one ever needs 15 opioid pills a day".

While the bust may have involved some legitimate charges against some doctors and nurses, merely prescribing 15 opioid pills per day is not in and of itself illegal or in any way improper, especially if the patient has documented long term chronic pain that is not adequately relieved by the use of other medications and/or treatments. The cdc guidelines themselves expressly recognize that higher doses of opioids are warranted in certain cases. Indeed, there are thousands, if not millions, of patients that suffer from severe, debilitating, chronic pain on a daily basis that can only be relieved by administration of such higher doses. Many of these patients have been safely taking more than 15 opioid pills a day for many years with no abuse or other problems.
To make such a general, one size fits all statement that "obviously no one needs 15 opioid pills a day" is not only demonstrably false, but it's also highly irresponsible as it's exactly this type of blanket statement that causes doctors and pharmacists to suddenly become too afraid of being arrested that they will no longer provide needed pain relief to the long term, legitimate chronic pain sufferers described above that have only been able to function and carry on productive lives with the administration of higher opioid doses.
Please more carefully research and understand the issue from the viewpoint of the chronically ill and disabled before making such blanket statements. Thank you!

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C
9:59 am EDT

CNN getting to the truth. you almost never do, just put it out there

You never force or state the truth with gop pundits or reps, example obamacare is a gop plan thought up by the heritage foundation in 1989 and pushed by dole 1st and implemented by romney.. It was then sabotaged by gop governors who didn't implement it in full or at all.. That told insurance thieves all they had to do was throw money at the gop and it would go away.. Bring up questions like, if it's illegal to make someone purchase health insurance, couldn't the same be true about auto insurance? Wheres the investigation into trumps kids using private servers or trump using unsecured phone..

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R
9:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CNN reporting by navarro

I don't watch you but just heard a disturbing comment that apparently was tweeted out about the catholic school boys being outed by navaro (or whatever her name is).
That is terrible for a news org (even a fake news org) to put all this hatred toward a school and boys in the school.
From what I understand, you are backing (or not condemning the threats of violence against these boys and their school (school shootings ok now?).
That is dispicable beyond words! Just because they wore a hat? You have got to be insane!
I hope the school does sue and people or networks go to jail for condoning violence and schools being targeted for shootings or burning them down!
Enough with this violence talk just because you hate the president.
Conservatives are really getting sick of this and there are a lot of us! If it's a civil war you want... Heaven help us!
You are trying pretty hard to bring it about! Why? Just because you hate the president and the christians?! I would recommend you stop before people (of all backgrounds) get really hurt! Stop with your hatred and for once promote what liberals always say they want... Love. Except when it comes to conservatives I guess. But think of what could happen if you keep on this hatred mantra of trump and now even hats!
I saw on another network this navaro woman yawning and doing her nails, while a guest was talking about rapes, child trafficking, and murders! Really?
I would get rid of her if I were in your place. But i'm sure this is exactly what you want people to hear. I am hearing it loud and clear but I don't like it! Stop!
Email me at [protected]@gmail.com

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meoff
, US
Feb 21, 2019 1:58 am EST

CNN is as useless as their followers, the liberal Democrats.

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C
3:24 pm EST

CNN don lemon

CNN you are no better than Trump or any one else you label a racist if you continue to employ Don Lemon. He stated white men are the issue with this country. That is so wrong. I am a white man and that is very offensive. Why would you allow this guy to stay on your station? If he is not off the air soon I will no longer watch CNN. I am sure you guys have lost many viewers because of these issues. Also Jim Acosta. You guys are inciting chaos and making people angry. CNN covered every police shooting of a black man constantly and I think due to this theym Dallas Police officers lost their lives. I believe Jim bugs the President and his staff just to try and get a bad reaction from them. Please stop the non sense I want to be proud and eager to watch CNN but it is not the same anymore. Even if Trump is bad you guys are worse.

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Pam Dawson Fenn
, US
Jan 05, 2019 1:41 pm EST

I totally agree. I am not white. I am not a man. But his statements are divisive and racist. He should be fired..

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C
7:38 am EST

CNN how your reporter acted at trump press conference

A new low in reporting. Terrible representation by jim acosta and the way he treated the president. I understand that cnn and the president are on the outs but if you think that is the way to forward your point - cnn is mistaken. If that is the way you intend to allow your reporters to act I will not be watching in the future. Shame on jim and you if you don't fire him.

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Doug Wessel
, US
Nov 14, 2018 1:53 pm EST

I have decided to not watch any CNN program until further notice as the result of CNN's decision to sue our current administration. The reporter, Mr. Acosta, was way out of line at the press conference and should be punished. I believe he was grandstanding as he knew the attention he would receive. I, personally, do not consider myself a Republican or a Democrat as I vote for whom I believe best fills the position between the candidates presented.
Now I see that FOX is going to join your suit. In that case I will ignore all FOX News as well as CNN. I really struggle to find news reports that are non-biased and accurate . I will follow up my comments here with posting my views on social media.

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Cazg
, US
Nov 08, 2018 1:06 pm EST

Many moon's ago, I BELIEVED that the news was fair and reported fairly. Personal political beliefs should not become a part of the News Media and I wish that you went back to actual news. At this point, I'm so disgusted when I watch the news and how low many news channels have fallen. It's truly sad that when I hear/watch what the media stating/reporting to the public that in my mind and I'm sure the mind of many others that PERHAPS 10% is POTENTIALLY correct. I truly wish that these news agencies would get back to FAIR reporting and do your job!

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Cazg
, US
Nov 08, 2018 12:55 pm EST

I 100% agree. Jim Acosta has pushed his personal "Show Boating" far too long. As for "Fair Reporting" Does that even exist in the CNN world?

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C
1:32 am EST

CNN don lemon 2 november 2018 racist comments

Mr. Lemon stating that all White Men are a terrorist threat to the country. If a person of a different race or background said what he said about his race, they would be fired.

Case in point, Megan Kelly comment she made was not appropriate as she got fired. Colin Cowherd from ESPN the same. Howard Cosell Monday Night Football, and those individuals were and are White American citizens.

And the time Steve Harvey made racist comments about whites and Asians that were racist comments, he still has his job.

Though your networks promote Democrats and tell people and all who watch with your commercials to vote Democrat.

But you don't condemn a white Bernie Sanders shooter who was white and wounded Republicans law makers at a practice for a yearly softball game.

Though your the first network to put the blame on the President and not the real person or persons who are actually carrying out the crime.

Strange no Network even CNN reported on the shooting at a McDonald's in Alabama where as Father and his two Sons were leaving the fast food establishment when a man walk in and started shooting. The Father and the son were shot. The Son not life threatening and the Father was life threatening. The shooter died at the scene. No chargers were filed against the Father.

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meoff
, US
Feb 21, 2019 1:52 am EST

F all Democrats, and their agenda, I hope they all jump off a bridge

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Pam Dawson Fenn
, US
Jan 05, 2019 1:42 pm EST

I agree. I am not white or a man. But the only reason CNN is putting up with him is because he is black..

CNN In-depth Review

Website Design and User Experience: The website design of CNN is clean and modern, making it easy for users to navigate and find the information they need. The layout is intuitive, with a clear menu bar and organized sections for different topics. The use of images and videos enhances the user experience and adds visual appeal to the content.

News Coverage and Reporting: CNN provides comprehensive news coverage on a wide range of topics, including politics, business, entertainment, and more. The reporting is thorough and reliable, with a focus on delivering accurate and up-to-date information to its readers. The articles are well-written and provide in-depth analysis, giving users a deeper understanding of the news stories.

Editorial Integrity and Objectivity: CNN maintains a high level of editorial integrity and objectivity in its reporting. The news articles are unbiased and present multiple perspectives on the issues at hand. The journalists adhere to ethical standards and strive to provide fair and balanced coverage of the news.

Multimedia Content and Visual Appeal: CNN offers a wide range of multimedia content, including videos, photo galleries, and interactive graphics. This enhances the user experience and provides a more engaging way to consume news. The visual appeal of the website is high, with high-quality images and well-designed layouts.

Navigation and Organization: The navigation on CNN's website is user-friendly and easy to use. The menu bar at the top of the page allows users to quickly access different sections and topics. The articles are well-organized, with clear headings and subheadings, making it easy for users to find the information they are looking for.

Mobile Accessibility and Responsiveness: CNN's website is fully responsive and optimized for mobile devices. It loads quickly and adjusts to different screen sizes, providing a seamless user experience on smartphones and tablets. The mobile version of the website retains the same functionality and features as the desktop version.

Advertising and Sponsored Content: CNN includes advertising on its website, but it is not intrusive or overwhelming. The ads are well-placed and do not interfere with the user experience. Sponsored content is clearly labeled, ensuring transparency for users.

Social Media Integration and Engagement: CNN has strong social media integration, with buttons to share articles on various platforms. The website also features social media feeds, allowing users to stay updated on the latest news and engage with the content. The comments section provides a space for users to share their thoughts and opinions.

Community Interaction and User-generated Content: CNN encourages community interaction through its comments section and social media platforms. Users can engage with the content and share their views, fostering a sense of community and dialogue. The website also features user-generated content, such as photos and videos submitted by readers.

Subscription and Membership Options: CNN offers a subscription service called CNN+, which provides access to exclusive content and features. The membership options allow users to support the news organization and enjoy additional benefits, such as ad-free browsing and personalized news recommendations.

Customer Support and Feedback Mechanisms: CNN provides customer support through various channels, including email and social media. Users can reach out with inquiries or feedback, and the support team is responsive and helpful. The website also features a feedback mechanism, allowing users to provide input and suggestions.

Privacy and Data Security Measures: CNN takes privacy and data security seriously. The website has robust security measures in place to protect user information and ensure a safe browsing experience. The privacy policy is transparent and clearly outlines how user data is collected and used.

International Coverage and Localization: CNN offers international coverage, with news articles and reports from around the world. The website is available in multiple languages, catering to a global audience. The localization efforts ensure that users can access news that is relevant to their region.

Speed and Performance: CNN's website is fast and responsive, with quick loading times and smooth navigation. The pages load efficiently, allowing users to access the content without delays. The website's performance is consistent across different devices and internet connections.

Overall Reputation and Credibility: CNN has a strong reputation for its news coverage and credibility. It is recognized as a trusted source of information and has won numerous awards for its journalism. The organization's commitment to accuracy and integrity has earned it the trust of millions of readers worldwide.

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