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CB Retail Stores Real Canadian Superstore 2549 Weston Rd, Toronto, ON, M9N 2A7, CA
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Real Canadian Superstore
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Real Canadian Superstore company logo

Real Canadian Superstore

2549 Weston Rd, Toronto, ON, M9N 2A7, CA
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2 complaints
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Working hours
Mon
7:00 am - 11:00 pm
Tue
7:00 am - 11:00 pm
Wed
7:00 am - 11:00 pm
Thu
7:00 am - 11:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
7:00 am - 11:00 pm
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11:09 pm EST

Real Canadian Superstore - Customer service complaint

I have been coming to this location for 12 years and have never had an issue with products, much less any person working at this location; until tonight. At 2242HRS I took my groceries out of cart and placed it into the car, and decided to bring my cart inside, due to cold weather and to help the young men who bring the Carts back into the store. I asked the gentlemen who was standing by a round table inside, if these carts are cleaned, and where should I put it. In a very rude tone and almost yelling he said that's not his job, he's not a cleaner, you're you're customer clean it yourself and then pointed to where the cart should go. O simply stated in the same calm tone that due to sanitary reasons I asked that question, I did not mean to offend you but the way you just spoke is rude. You seen me leave with the cart and reenter the store, so why would I just say this to you. I proceeded to say that I come in this store 3 to 4 times a week and each time I see you I say hello and goodbye and you never say anything back. You need to work on your customer service skills. I returned to my car and then watched him point in my direction and speak to his coworkers. I then put my seat belt on, turned my car on and reversed; I stopped stopped two young men and asked them the policy of carts and sanitization and they kindly advised me that the customers clean the cart and no one else. I then told them about the man inside and how rude he was, how could I know that information. I then asked how I can make a complaint and said I will be filing one. When I shop at Walmart I always see them hosing down the carts and wiping them off, so I expected the same level of care for the customers at superstore. Thus may be the reason I will not come back to this location. I could go to no frills for cheaper items but I loved the employees at this location and how kind they are.

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9:03 am EST
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Real Canadian Superstore - customer service

I went to Weston road RCSS last night around 9:30-10pm..i was price matching the always/kotex pads from food basics and fortinos, but the cashier in register #7 checked the price and she was like "you cant pricematch this, its too expensive for that price" i have been pricematching for a year or so now and that was my first time that i have been told like that. She called her supervisor name shekaba showed the flyers and she said the same thing "too expensive for that price." So i asked if i could talk to a store manager she said she called "steve" i was waiting for 30mins no steve should up. I just left because my son was crying and it was late. Anyways Before i went to cash out i already spoke to the sales lady working on the floor, i even showed her the flyers and double check if i could pricematch the item and she said YES so i was happy and took a bunch. The always pads count was 22 and on the flyers it says up to 24 i dont get why she ddnt give it to me. It was last day of sale last night too.

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