My father just had cervical surgery, so my mother bought a recliner so that he could sit comfortably. The brick had to order the product in, and once unpacked we immediately noticed 4 defects with the product. After speaking with a customer service rep over the phone, we brought the chair in to be looked at by the manager. The manager Anu Thakur would not even come up to the front to look at the defects. Immediately she told my mother she could not provide a refund and only exchange or store credit valid only for furniture and mattresses which would be valid FOR ONLY 7 DAYS due to their "policy" which was not disclosed to my mother upon purchase. After discussing with the manager that my father cannot even get out of bed let alone shop for furniture, she "changed the policy to 1 month". The service here is absolutely disgusting. We then got a call on our way home from the manager telling us the warehouse guys were waiting to receive the defective product that was IN THEIR STORE. Which we told the manager repeatedly. Never once did the manager tell us to bring the product to receiving. Not impressed what so ever with your "policies" that your employees do not even take the time to disclose. You should have clients initial next to this, as well as sign to ensure your employees are doing their job and not misleading clients.
Photos evidence staples sticking out, not stapled in correctly, sharp edges that were not manufactured correct, choppy sewing skills (side flaps were sewed completely different, therefore rested with a pucker).
After peeling I called brick Customer service asked photo then I told her I have moving can I wait or I must finish it now she said u can but make sure before 2019 I asked her 2 time 3 time she said make sure before April 2019 so when I moved I call brick and that girl not working any more and new manager not accepting after she saw that emails. That I up date with her she said 60 % I can give $860 I am not agree because I am with the brick from 15 years this is first time they are doing this with me
Every personnel I encountered, with one exception, was both incompetent AND rude, from the sales floor to the customer service desk, to dispatch, to delivery. (The one exception, one of the four telephone receptionists I needed ro speak to in my attempt to secure the delivery, was a surprise, but could hardly mitigate the damage.) Neither contact nor delivery took place in the time frame promised. I will do my utmost to ensure that no one I know buys from them again. Their logistics and information management can only be described as "chaotic", and buying from them is a nightmare.