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C & A Pools
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www.capools.com
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3.0 2 Reviews

C & A Pools Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While C & A Pools has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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C & A Pools reviews & complaints 2

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2:00 pm EDT

C & A Pools pool replastering warranty refusal

I had our pool re-plastered in July of 2018 (last year) and immediately observed the plaster problem on reopening in May 2019 (this year). There was grayish discoloration and grittiness/etching of the plaster surface in several areas. Also, the pool vacuum and Dolphin Matronix robot picked up a significant amount of a fine, sandy-like white substance, the initial quantity of which actually clogged the pool pump intake basket.
My research, as well as my carefully taken and documented water maintenance records, leads me to believe that I am observing a material or workmanship defect such as mottling rather than a water balance issue resulting in calcium scaling, etc. As of this writing, C&A Pools, John and Karin Church, is not only refusing to honor the warranty for defective materials and/or workmanship, but is actually proposing an offer to charge me for a acid wash, which, in fact, according to consultants and available studies will make matters worse.
It appears that C&A Pools has a track record of providing substandard services using slipshod seasonal workers and failing to standby it's work. That may or may not be a general industry problem in the pool business, but C&A is a prime example who not to do business with.
At this point, I really want my money back from last year's re-plaster so I can contract for a new re-plaster with another firm that would use proper industry standards and procedures for the job such as those detailed by Kim Skinner of onBalance.
Anyone interested in providing additional information and/or joining my effort to hold C&A accountable, please contact me.

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The complaint has been investigated and resolved to the customer’s satisfaction.
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C & A Pools - New Swimming Pool Construction

We hired this experienced company for a pool rebuild after getting estimates from 3 other companies. While they were not the least expensive, John Church owner seemed to be the most knowledgable. Our happy beginning complete with picture taking and family gathered 'round, soon turned into a nightmare, as the large empty hole sat untended for months on end...

Read full review of C & A Pools and 5 comments

Is C & A Pools legit?

Our verdict: C & A Pools has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores C & A Pools's position as a benchmark of trust and quality within its industry. Users and clients of C & A Pools can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

C & A Pools earns 97% level of Trustworthiness

Perfect Trust Endorsement: C & A Pools achives 97% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Capools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the capools.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • C & A Pools protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to C & A Pools has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Contact C & A Pools customer service

Phone number

+1 (703) 369-0713

Website

www.capools.com

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