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2.6 450 Reviews

C-Date Complaints Summary

175 Resolved
274 Unresolved
Our verdict: Engaging with C-Date, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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C-Date reviews & complaints 450

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11:30 am EDT
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C-Date c-date uk website

Hello,

I am making a complaint because my account hasn't been activated although you received cash from me in the post on Tuesday 25 June. Details below:

Please activate the account associated with this email address: [protected]@gmail.com

Contact ID: 6C2FGA17

As I said before I've sent cash through the post (one of the anonymous methods advised on your website): https://app2.c-date.com/index.html#/faq

Transaction date: 20 June.

20 British pounds in cash.

Parcel details: Parcel number:
[protected]
Track IDZZ7KW5N8
Reference numberRN313187421GB

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9:19 am EDT
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C-Date dating site subscription

Having paid £12 trial I cancelled straight away after the amount of fake profiles. Firstly I tried by email, then I had to fax Luxembourg which I duly did! Since then a transaction of £119 has been taken out of my bank account which I have reported. Suprise suprise I've not heard from this awful site🙄 How sites like these are allowed to operate this day and age is bewildering.

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7:49 am EDT
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C-Date I want a refund with my subscription.

I wanted to subscribe for about a month on the C-date site in English on June 13th. And I purchased a product with a lower price than I thought. I bought it for 6 months, I paid around 180, 000 won and I did not want this payment, so I would like to refund my money on c-date. And please cancel your subscription. My c-date ID is [protected]@daum.net so I would like to refund my money

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Update by 인디
Jun 14, 2019 7:59 am EDT

and this image

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Update by 인디
Jun 14, 2019 7:57 am EDT

And I sent five e-mails to the e-mails you sent me, but there was no reply except to reply that you would be in touch soon.

Resolved

The company has a lot of things that I did not do. I keep sending mail, but only the answers in the photos are coming in. This email is an email from the company service@c-date.sg

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7:20 am EDT
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C-Date membership scam

I made a subscription on C-date for 150 kr (15 EUR) but i have been charged 3, 576 KR! That's 350 EUR! Who the hell is responsible for this? I want my money back NOW before i get the court in Germany and Luxemburg involved!

I have never agreed to this ammount I have never agreed to any og this, except for the 150 kr. This is a total scan and i want the one responsible !

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5:16 am EDT
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C-Date recurring subscription

I've wasn't informed clearly at the time of signing up to this site that it was a reoccurring charge of over £100 this is a disgraceful way to operate a dating site. More so all the profiles seem to be fake! I will be contacting my bank to request a stop to this payment and report you for take my a payment without my consent. I request that you make contact with me ASAP.

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Update by Justin6666
Jun 04, 2019 5:15 am EDT

I’ve emailed you, I expect a timely reply please.

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1:10 pm EDT
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C-Date amount deducted from my danske bank

Hi Team,

I am Harikrishna Sabat.I am not using the C-Date website but amount of 1794DKK has been deducted from my Danske Bank Account mentioned below.

This deduction has happened on 16-May-2019.

I have attached a bank screen shot for your reference.

Kindly help in this regard to return back the amount in my below Danske Bank account.

Name: Harikrishna Sabat
Account no: 4930 [protected]
Reg Nr: 4930

Thanks & Regards
Harikrishna Sabat

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Update by HariSabat
May 26, 2019 1:14 pm EDT

Hi Team,

Please stop auto debit from my account immediately. And kindly confirm once it is done.

Name: Harikrishna Sabat
Account no: 4930 [protected]
Reg Nr: 4930
Email ID:hari.sabat@gmail.com

Thanks & Regards
Harikrishna Sabat

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1:51 pm EDT
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C-Date membership without my consent

Hello as many reviewers, I have been charged without my consent of an amount of 239 AUD. I never subscribed to this dating app and would like to cancel the account linked to my main mail adress further I ask you to refund me directly the amount on my bank account. I am about to prosecute you in case you do not follow the Australian consumer law and his follow articles. Regards Alex

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8:28 am EDT
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C-Date c - date website fraudulent payment online card purchase

Thank you Lionel Mbombela this is a doggy website I just did a visa card payment from fnb today 1st of May 2019 to join premium membership and they took about 1890rands when instead on their website they had highlighted the 70rand somewher to be paid. Im also shattered im gona shortly report this website if this is not resolved and expose them. My joining email was [protected]@gmail.com. No warning as to before deductin such an amount has been givin or OTP request. How on earth would I in my reasonable capacity would openly agree to such a staggering amount on a dating site. Please if you wish to resolve this contact me on my SA number +[protected] and with all that I want my account canceled and deleted as I tried to do that and they are not providing such leads on website
I also need my amounts reimbursed as this is misleading ans fraudulent this C Date website

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5:53 am EDT
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C-Date payment error

Dear Sir /Madame,

I would like to know what is going on
the site as I did complete my registration and even paid the fees but on my supprise the amount that was taken to my account is above the one displayed on the screen.
You took R1800 instead of R79 as mentioned.
May you please explain to me the meaning of that?

Why you guys are you doing such thing. You Saud 6 months registration will be charged as R79 but suddenly while finalizing the registration you are charging another amount of money.

Please would be happy if you may give me the full explanation about the said change of the amount: from R79 to R1800.

Thank you

Lionel Mbemba

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Daniel Muzangwa
, ZA
May 01, 2019 8:24 am EDT
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I also need my amounts reimbursed as this is misleading ans fraudulent this C Date website

C
C
C-Date
,
May 14, 2019 9:58 am EDT
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@danmuza25@gmail.com ; we are already dealing with your request directly. On behalf of the C-Date customer service team.

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Daniel Muzangwa
, ZA
May 01, 2019 8:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thank you Lionel Mbombela this is a doggy website i just did a visa card payment from fnb today 1st of May 2019 to join premium membership and they took about 1890rands when instead on their website they had highlighted the 70rand somewher to be paid. Im also shattered im gona shortly report this website if this is not resolved and expose them. My joining email was danmuza25@gmail.com. No warning as to before deductin such an amount has been givin or OTP request. How on earth would i in my reasonable capacity would openly agree to such a staggering amount on a dating site. Please if you wish to resolve this contact me on my SA number +[protected] and with all that i want my account canceled and deleted as i tried to do that and they are not providing such leads on website

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6:38 am EDT
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C-Date unknown

I have recieved a debt outstanding letter however I have no knowledge of the site or the service provided. If you could provide me with some details to contact around this. It would be great. I don't see why I should pay this as I have no knowledge of registering. Could this please be investigated. For me. Many thanks for your future support and help.

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6:12 am EDT
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C-Date c-date

Can I ask why I have received a debt collector letter.. For a service you provided for a week, when I tried to cancel my membership I had to send a fax? Or letter I cancelled any payments after not receiving any acknowledgement from you from a letter sent to confirm my wish to withdraw. When after a further 2 months you were still taking money from my account I ordered the bank to block all payments as you were obviously a scam. Since then I have not even thought about you or accessed your service until today. You have not tried to contact me in the past for clarification of my wishes. I assume I have received the letter because I am on your system. Please delete me, if not you will be hearing from my solicitors.

Andy

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5:10 am EDT

C-Date money taken without authorisation

Over £100 taken from my account and I didn't sign up for any repeat subscription, unable to cancel due to lack of contact info and no fax machine, total sham of a service. The website tempts you in to a premium membership with a £3 fee then automatically takes money after submitting your card details. Very little in the way of being able to contact the company to cancel an unwanted subscription, absolute con

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2:10 pm EDT
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C-Date about payment

My name is Henry Nwosu I do not understand why I have to pay 299.76€.That was not what I selected I only wanted using your site for one month.I can't invest this much for dating.Please am no more interested take away the one month I may have used and return back my balance.I would have preferred calling but it appears that the number provided in internet is not going so wish to hear from you.

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9:12 am EDT
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C-Date membership fee charge

To whom it may concern:

My name is AMOS MUVONA, and my email address for the account in question is ([protected]@gmail.com) . The account registered on the 04/04/2019 in SouthAfrica
I chose a one month subscription premium which was shown to be costing ZAR 129.00 AND TO MY SURPRISE i was charged ZAR 516.00.
Firstly I would like to understand why, secondly i would like my refund for the difference back and thirdly am giving my notice of cancellation and there is still a lot of time since you say within 10days of opening the account and 14 prior to the renewal date.

I don't feel safe dealing with untrustworthy people and this should be taken seriously. You don't even give us a link to deactivate our accounts once you have our banking details but you make it easy for free accounts. That alone shows you are up to no good.
I want out but firstly my money back.
I have attached the receipts and the different premium charges you offer which one sums up to ZAR 516.00 PLEASE EXPLAIN AND PAYBACK MY MONEY

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8:00 am EDT
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C-Date membership fee

I registered with c.date and chose the third option of membership on the extreme right which is a one month subscription, I chose a one month subscription which costed ZAR 129 AM suprised you deducted ZAR 516may you please explain why and how did yu do such. How did the 129 change to ZAR 516. I would like the difference back please. Please if its my doing prove to me which option i chose which costed ZAR516.
Thank you

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2:50 pm EST
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C-Date cant cancel membership

I signed up for what I thought was a week membership. Only for them to take out a month. And I can't cancel they have taken over £100 twice I've tried cancelling through my bank but still worried about getting debt letters. The number isnt working and tried emailing the address I found. Ive eben sent a letter to Luxembourg on the address on their website but nothings worked. Please help!

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5:36 am EST
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C-Date I want to cancel my subscription because I never asked for a recurring subscription

I have been charged over £100 for a subscription I don't want nor need and I can't cancel because I don't have access to a fax machine so what the hell am I supposed to do with this problem because there is no other contact info except email which takes up to two days apparently. I have no money for food! This is rediculious and a con! This sort of website is disgusting anyway.

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Craig899811
Maesteg, GB
May 21, 2022 2:17 pm EDT
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Hello, I would like to cancel my membership. I signed up briefly and didnt ask for an automatic subscription in which you make it impossible to cancel. Your customer service is disgusting and you just pressure people into paying from your threatening emails.

I have seeked all kinds of legal advice and if you don't cancel my membership I am more than willing to meet you in court of which would have to be a UK case and I know how difficult brezit makes that for you.

I will run your name through the mud in court if needs be, you won't be stealing money from me.

Thanks Craig Jones

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Singles50 Customer service
, US
Feb 02, 2019 11:22 am EST

Hi, we accept other forms of cancellation too, please contact the team at cs@be2.com quoting "complaintsboard.com" to resolve this matter as quickly as possible for you. Thanks in advance.

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2:24 am EST
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C-Date not getting the access to the site having paid via cc

I paid the requested Premium Fee which appears on my bank statement as having been paid. Service was activated and subsequently became inaccessible other than for general use and no premium features accessible.

Having read other posts on this site I am of the opinion that this is a scam site.

I have emailed 3 requests for membership to be fixed and to be notified of progress. No results other than what appears to be a response from an Autoresponder to acknowledge receipt of emails, nothing further.

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8:20 pm EDT
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C-Date dating website

I subscribed to this site in Aug 2018, it was advertised for £3 per month, then a £ 12 pound payment was taken from my account, so I assumed I had paid for 4 months.
I started to use the site and quickly realised that it preys on men, nothing but fake profiles trying to scam me, cdate obviously dosnt vet there women members properly and I have since learned that women profiles are free, after a while of trying to make it work I realised it was pointless so I tried to cancel my membership, it was impossible, so I said goodbye to my £12 contacted my bank to make sure that no more payments could be taken and thankfully I did because I av recently received emails saying I owe £129 to this site, unbelievable, threatening me with debt collectors, do not subscribed to this site, how can they do this and get away with it?

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4:16 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

C-Date - I wish to cancel membership

The website informs me that I cannot change my membership (I want to cancel) as my payment hasn't been processed! Looking at my bank statement the payment has clearly been made! I don't wish to use the site, it is full of fake profiles, with scammers looking to lure people away to other sites to take advantage of them. On top of this the profiles are not of...

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C-Date In-depth Review

Overview of C-Date: C-Date is a popular online dating platform that caters to individuals seeking casual relationships and encounters. With a large user base and a focus on discretion, C-Date offers a convenient and safe environment for like-minded individuals to connect and explore their desires.

User Interface and Navigation: C-Date boasts a user-friendly interface that is intuitive and easy to navigate. The website's clean design and well-organized layout make it simple for users to browse profiles, access features, and find what they're looking for without any hassle.

Registration Process: Signing up for C-Date is a quick and straightforward process. Users are required to provide basic information, such as their gender, age, and location, as well as their preferences and interests. The registration form is concise, ensuring a seamless experience for new members.

Membership Options and Pricing: C-Date offers both free and premium membership options. While the free membership provides limited access to features, upgrading to a premium membership unlocks additional benefits and enhances the overall experience. Pricing plans are competitive and offer good value for the features and services provided.

Profile Creation and Customization: Creating a profile on C-Date is a breeze. Users can personalize their profiles by adding photos, writing a bio, and specifying their preferences and interests. The platform also allows for profile customization, enabling users to showcase their personality and attract potential matches.

Search and Matching Features: C-Date offers a comprehensive search and matching system that helps users find compatible partners. The platform utilizes advanced algorithms to suggest potential matches based on users' preferences, ensuring a higher likelihood of successful connections.

Communication Tools: C-Date provides a range of communication tools to facilitate interactions between users. From private messaging to chat rooms, users have various options to engage with others and establish connections. The platform also offers a discreet messaging feature, ensuring privacy and security.

Privacy and Security Measures: C-Date prioritizes the privacy and security of its users. The platform employs robust security measures to protect personal information and ensures that user data is handled with utmost confidentiality. Additionally, C-Date allows users to control their privacy settings and choose who can access their profile and information.

Success Rate and User Feedback: C-Date has garnered positive feedback from users, with many reporting successful encounters and satisfying experiences. The platform's high success rate can be attributed to its extensive user base and effective matching algorithms, making it a reliable choice for those seeking casual relationships.

Customer Support and Assistance: C-Date offers reliable customer support and assistance to its users. The platform provides a comprehensive FAQ section, as well as a dedicated support team that is readily available to address any queries or concerns. Users can expect prompt and helpful responses, ensuring a smooth experience on the platform.

Mobile App Experience: C-Date offers a mobile app for users who prefer to access the platform on their smartphones. The app provides a seamless and convenient experience, allowing users to stay connected and browse profiles on the go. The mobile app is well-designed and user-friendly, ensuring a smooth and enjoyable experience.

Additional Features and Services: In addition to its core features, C-Date offers various additional features and services to enhance the user experience. These include advanced search filters, photo verification, and the option to send virtual gifts, among others. These features add value and make the platform more engaging for users.

Pros of Using C-Date:

  • A large user base, increasing the chances of finding compatible partners
  • User-friendly interface and intuitive navigation
  • Effective search and matching features
  • Discreet communication tools for privacy
  • Competitive pricing plans and good value for money

Cons of Using C-Date:

  • Limited features and functionality for free members
  • Focuses primarily on casual relationships, may not be suitable for those seeking long-term commitments

Conclusion and Recommendation: Overall, C-Date is a reliable and user-friendly platform for individuals seeking casual relationships. With its extensive user base, effective matching features, and commitment to privacy and security, C-Date offers a convenient and safe environment for like-minded individuals to connect. While it may not be suitable for those seeking long-term commitments, it is highly recommended for those looking for casual encounters.

How to file a complaint about C-Date?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with C-Date. Make it specific and clear, such as "Unauthorized Subscription Renewal on C-Date" or "Difficulty Cancelling C-Date Membership".

4. Detailing the experience: Provide a detailed account of your experience with C-Date. Mention key areas such as customer service interactions, the clarity of subscription terms, issues with account management, or any discrepancies in charges or services received. Include specific dates and descriptions of the problem. If you have had transactions with the company, describe them and include any relevant details such as amounts, dates, and the nature of the transaction. Clearly outline the steps you have taken to resolve the issue with C-Date and their responses or lack thereof. Explain how this issue has personally affected you, whether it's financial loss, stress, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or statements. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred due to the issue with C-Date. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from C-Date addressing your complaint.

Frequently asked questions (FAQ) about C-Date

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Is C-Date a legitimate online dating platform?

Yes, C-Date is a legitimate online dating platform, primarily focusing on casual dating and short-term relationships.

Can I trust C-Date with my personal and financial information?

C-Date uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are there many active users on C-Date?

C-Date has a considerable user base, but activity levels can vary depending on your location and preferences.

Is the C-Date website secure for online transactions?

The C-Date website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is C-Date's customer service?

C-Date offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the membership fees at C-Date competitive compared to other dating platforms?

Prices at C-Date may vary, but they generally aim to be competitive within the online dating market. It's always wise to compare prices from multiple platforms.

Does C-Date offer a refund policy for their memberships?

C-Date may have a refund policy for eligible situations. Be sure to review the terms and conditions for more information.

Are there any known scams associated with C-Date?

C-Date is a reputable online dating platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has C-Date been in business?

C-Date was founded in 2008 and has since grown into a recognized casual dating platform.

Can I trust the reviews I find online about C-Date?

When researching C-Date, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does C-Date offer any loyalty programs or discounts?

C-Date may offer occasional promotions, discounts, or special offers. Check their website or sign up for their newsletter for the latest information.

How does C-Date handle user privacy and data protection?

C-Date offers privacy settings and data protection measures for users. Be sure to review their terms and conditions for more information.

Is the C-Date mobile app safe to use?

The C-Date mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with using C-Date?

C-Date aims to provide transparent pricing, but always review the membership fees and any additional costs before signing up.

Does C-Date verify the authenticity of user profiles?

C-Date may have measures in place to detect fake profiles, but it's important for users to be vigilant and report any suspicious activity.

How can I ensure my safety while using C-Date?

To ensure your safety on C-Date, follow general online dating safety guidelines, such as not sharing personal information too soon and meeting in public places for first dates.

Does C-Date offer any features to help users find compatible matches?

C-Date offers search and matchmaking features to help users find compatible matches based on their preferences and interests.

Can I use C-Date for long-term relationships or is it only for casual dating?

C-Date primarily focuses on casual dating and short-term relationships, but individual experiences may vary.

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