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2.6 450 Reviews

C-Date Complaints Summary

175 Resolved
274 Unresolved
Our verdict: Engaging with C-Date, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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C-Date reviews & complaints 450

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J
5:35 pm EDT

C-Date debt collector notice

I cancelled my subscription with your web site on the 16th of November 2021.

I have then received a letter, a text message and a whats app, informing me that I owe you monies for services that i did no receive in breach of service contract by European law aswell as uk law.

There were no previous emails or any form of contact to me in advance of this letter from eCollect that monies were 'owed' in breach of uk and EU law.

8355PMV7

I have responded to eCollect with the same information and have as yet had no reply.

Desired outcome: I would like this dropped on all sides

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E
2:06 pm EDT

C-Date Price misleading

C-date mislead their customers about the price of their products. I saw the premium for one month is 19,99 Euro. But they took 79,96 Euro from my account. They should have written 19,99/Week, but they didn't write "/Week" explicitly and I believe intentionally. This is their trick and trap!

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J
7:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date C-Date

Having debit creditors threatened to me by c-date because they made it impossible to cancel reoccurring membership and so I cancelled PayPal instead, which I’m on the right side of the law to do so but now they’re saying they will get debit collectors on me. I’m not the only one here saying c-date has made it impossible to cancel membership.

I cancelled because I believe c-date did not honour their agreement, the site is also full of fake profiles in fact I would bet that the vast majority are fake profiles.

I’m asking c-date to cancel my membership and any money I supposedly owe them and to please stop sending me emails.

My username on c-date was Beerhug

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Bill Adams1
, US
Jul 18, 2022 4:18 am EDT

Your situation is the exact same as mine, back and forth emails from them saying I owe money and I’ve now just ignored them.

The site isn’t what it’s advertised to be, in my eyes they’re breaching the contract & T&Cs they love so much already, making us not need to pay.

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D
6:30 am EDT

C-Date Premium subscription

I signed up to the premium subscription on the 15th of May 2022 but I want to cancel it before automatic renewal next month. I have not found the service useful and wish to cancel. However it seems the only option they offer to cancel is to fax a cancellation form. Who has access to a fax machine nowdays! Clearly a deliberate move to make it awkward/uncomfortable for people to cancel. They have no problems sending me email notifications, surely they could accept the completed cancellation form via email?!

Desired outcome: I would like an email address provided so that I can send the cancellation form in and receive confirmation of my cancellation within 2 working days.

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C
6:03 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

C-Date Premium

This is my first review after reading loads here and in other places about this scamming website. I'm reviewing to give some positive hope to others because today I have had a reply from them.

I initially signed up like everyone else stupidly without reading the T&Cs and then had a further payment taken which I might add I had refunded literally in 5 mins by the bank fraud team and then the threatening letters came with an extra £10 handling fee meaning I supposedly owed them 49.90.

I was literally about to pay if I had another bad email by the end of today. I was stressed like mad and worried about debt collectors because I hadn't seen any positives outcomes other than people saying to hang in there. I have screenshot below of my last 2 emails to them aswel as their reply.

Desired outcome: Resolved. Membership cancelled

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Resolved

Collection process stopped, subscription cancelled and payment reversal accepted.

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L
9:51 am EDT

C-Date Premium membership

I have paid £119.88 for premium membership and am not receiving this. I am paid up until 13.8 22 with a cancellation AFTER that date. As far as I can see I am NOT getting what I paid for. All I get is a few photos from woman miles away. What more can I add. Don't give me the runaround because my next step is the small claims court, because you are NOT providing the service that is advertised

Desired outcome: Money back or full access for the length of contract i. e 13.8 22

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H
8:08 am EDT

C-Date Membership cancelation

This company is not all it appears. Unable to easily cancel membership if at all. I did not want a recurring membership least of all I have no access to a fax machine in order to cancel as they say that is the only way to do so. I am now receiving letters trying to collect outstanding payment for a service I did not use nor was I able to cancel effectively after failing to be able to contact customer services.

I feel this may be a scam and in no way should anyone else find them self in this position.

Stay away from C-Date

Desired outcome: I do not want to be told I owe money I know that I know I do not.

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L
7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date Lier’s, rip-off and intimidation

I open a dating account with them for a month which is not even fit for any purpose, I was charged £9.90 and I try to cancel my order immediately but there is no way for that on their website. I was ask to wait for some days before I’m able to cancel from auto message and before the month end I cancel the order. To my surprise I received a letter from dept collector saying I own them money. The website is a scam and they are out to scam people.

Desired outcome: Still receiving letter from the dept collector

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P
10:22 am EDT

C-Date Premium account for £2.90

On 2 April I was joined c date website for one month fee £2.90 as result I been charged £9.90 what how is possible? It clearly a scam I give authority to 2.90 but not £9.90 after this I immediately cancel future payments because I agreed only on 1 month premium access, but not to repeated payments. I believe I been miss old and mislead and not possible to cancel them by email or phone only by fax, but it’s not customer friendly now they say I own them 39 quid plus 10 admin fees what is totally unacceptable. After sending them 4 emails with complaint they not doing nothing to help me closed account and remove all charges instead they only looking how to abuse me for service I wasn’t using since 2 April because it’s not possible to cancel. I live in England and I strongly believe they break down 14 days cooling off period with option to cancel with this period. Criminals avoid at all cost

Desired outcome: Remove my account, remove all fees, delete my profile, stop sending my abusive email with payment outstanding.

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A
12:17 pm EDT

C-Date I want to cancel my membershop

I signed up on 6/5/22 it was suppose to be 2.96 but I was charged 9.96. I want to cancel and delete my profile. Worst dating site ever.

My profile is HCHCHC

My email address is [protected]@hotmail.com

Please refund me and please cancel

My membership. You have a very bad business practice.

Desired outcome: I want a refund and cancellation

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M
11:44 am EDT

C-Date Email harassment of payment collection

Reference number: GB-2022-04-14-[protected]-CDATE-DN

I have already requested to be removed in their system and terminate my membership. I don't intend to fill out a form because this process is making and have made them a dodgy and illegitimate company. No one uses snail mails and fax machines anyone at this day and age just to make everyone's lives miserable. They're now asking me payment of the membership which I already asked them for it to be terminated.

I am kindly asking them to stop messaging me as I don't owe them anything and I hope all the members get the justice from their treatment.

Desired outcome: Emails will be stopped.

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jojne
, US
May 11, 2022 3:56 pm EDT

yes, same problem i had, asked for a download and then sign and send somewhere, I emailed and said please cancel but i also did what they asked and still getting now a £200 demand. Criminal basically.

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J
3:31 am EDT

C-Date Cdate known as interdate

Took out a months subscription at £19.99 but got charged £119 instead there was no way of cancelling so I had to put a stop through my bank this company is based in Luxembourg and it's a scam loads of people online have been scammed by them if you Google it

Desired outcome: I want my £119 returned

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M
1:10 pm EDT

C-Date C-Date - Premium Subscription

I made a subscription on the 3rd of March 2022, they charged me 9.90 pounds and I immediately regretted the purchase, I’ve gone to discontinue my subscription but they haven’t allowed me to, I want to fully cancel my subscription and I don’t mind losing my initial investment as long as I am not charged a further 39.60 pounds that many people have complained they are charged after a 1 month period for another 6 months.

Desired outcome: I would like to cancel my subscription effective immediately.

Desired outcome: I would like to cancel my subscription effective immediately.

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A
3:35 pm EDT

C-Date Stop sending me letters I don't owe anything, remove me from your site

As everyone is saying fake profiles and difficult if impossible to cancel membership. Deleted my profile and picture.

Bank contacted me about £94 trying to be taken I immediately said it was a dating site I no longer use.

Just received a threatening letter asking for 94euros. I'm going to the bank and police to get advice

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Leye
Coventry, GB
May 16, 2022 7:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please same thing happen to me, it will be helpful if you share your outcome please

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C
4:29 am EDT

C-Date Membership

I joined for one month trial.. I never used it after that, and you continued to charge my account for over a year... I emailed many times to cancel this and still you refused to do so.

now I stopped my PayPal/bank paying you, and now you send a collection letter... this is disgusting !

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T
4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date cancelled subscription but now being threatened.

I signed up to the site but since cancelled all subscriptions, i have now received a letter threatening solicitors action against me for 96,73 eur. i do not have a subcription with the site, anything i had was cancelled. letter also states it is the second letter that has been sent which is untrue.

first letter supposed date was 21.03.2022- never arrived.

second letter dated 06.04.22

i do not owe the money as i do not have a subscription.

Desired outcome: I would like c-date to rescind this letter and charges not to contact me again.

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3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date C date fraudulent scammers

Created an account on this site before Christmas, most of only had it about an hour before I realized it was a load of crap and a scam. Didn’t tick anything or sign up to a premium membership and now several months later I am getting emails stating I owe 96 euros to them and are using some company called CMS global to try to enforce it.

Complete scam, do not use this site!

Luckily, I have legal advice showing that these [censored] can’t take a dime from me.

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M
10:04 pm EDT

C-Date Premium Subscription

I made a subscription on the 5th of April, they charged me the money and I immediately regretted the purchase, I’ve gone to discontinue my subscription but they haven’t allowed me to, I want to fully cancel my subscription and I don’t mind losing my initial investment as long as I am not charged a further 39.90 that many people have complained they are charged after a 1 month period for another 6 months.

Desired outcome: I would like to cancel my subscription effective immediately.

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mellors
, US
Apr 12, 2022 12:21 pm EDT

Hi like an idiot I did not read the reviews and joined but like you realised soon after it was not right, I cancelled further payments so thats safe alsotried to cancel could not access the form still cant wrote Emails and sent them they just seemed to ignore them telling me to send relevant info. I also told them I was entitled by law to 14days cooling of period. But having read all the other complaints about this company I feel more secure and will ignore any threats I receive from them I think I will lose my £9.90. but have learned my lesson. gideon PS

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P
1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date Not one profile is genuine

The whole dating site is full of fraud and fake profiles .

Reading between the lines it takes money out of your bank account fraudulently too .

Desired outcome: I want my money back and for the site to be closed before it takes anymore genuine peoples money .Also somehow it is the highest ranking on google for dating sites .How can this be possible if it is totally fake

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9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

C-Date C-Date charges

GB-2022-02-19-[protected]-CDATE-DN,,

I have tried to e-mail you, I have tried to contact through your web site, the phone never gets answered.

This payment should not be levied on me as I had canceled my subscription well before payment was due. You ask for proof of cancelation, how do I do that. It is all electronic. So you have the proof.

Payment methods provided I cannot use.

Contact me directly by phone for payment.

Regards

Steve

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C-Date In-depth Review

Overview of C-Date: C-Date is a popular online dating platform that caters to individuals seeking casual relationships and encounters. With a large user base and a focus on discretion, C-Date offers a convenient and safe environment for like-minded individuals to connect and explore their desires.

User Interface and Navigation: C-Date boasts a user-friendly interface that is intuitive and easy to navigate. The website's clean design and well-organized layout make it simple for users to browse profiles, access features, and find what they're looking for without any hassle.

Registration Process: Signing up for C-Date is a quick and straightforward process. Users are required to provide basic information, such as their gender, age, and location, as well as their preferences and interests. The registration form is concise, ensuring a seamless experience for new members.

Membership Options and Pricing: C-Date offers both free and premium membership options. While the free membership provides limited access to features, upgrading to a premium membership unlocks additional benefits and enhances the overall experience. Pricing plans are competitive and offer good value for the features and services provided.

Profile Creation and Customization: Creating a profile on C-Date is a breeze. Users can personalize their profiles by adding photos, writing a bio, and specifying their preferences and interests. The platform also allows for profile customization, enabling users to showcase their personality and attract potential matches.

Search and Matching Features: C-Date offers a comprehensive search and matching system that helps users find compatible partners. The platform utilizes advanced algorithms to suggest potential matches based on users' preferences, ensuring a higher likelihood of successful connections.

Communication Tools: C-Date provides a range of communication tools to facilitate interactions between users. From private messaging to chat rooms, users have various options to engage with others and establish connections. The platform also offers a discreet messaging feature, ensuring privacy and security.

Privacy and Security Measures: C-Date prioritizes the privacy and security of its users. The platform employs robust security measures to protect personal information and ensures that user data is handled with utmost confidentiality. Additionally, C-Date allows users to control their privacy settings and choose who can access their profile and information.

Success Rate and User Feedback: C-Date has garnered positive feedback from users, with many reporting successful encounters and satisfying experiences. The platform's high success rate can be attributed to its extensive user base and effective matching algorithms, making it a reliable choice for those seeking casual relationships.

Customer Support and Assistance: C-Date offers reliable customer support and assistance to its users. The platform provides a comprehensive FAQ section, as well as a dedicated support team that is readily available to address any queries or concerns. Users can expect prompt and helpful responses, ensuring a smooth experience on the platform.

Mobile App Experience: C-Date offers a mobile app for users who prefer to access the platform on their smartphones. The app provides a seamless and convenient experience, allowing users to stay connected and browse profiles on the go. The mobile app is well-designed and user-friendly, ensuring a smooth and enjoyable experience.

Additional Features and Services: In addition to its core features, C-Date offers various additional features and services to enhance the user experience. These include advanced search filters, photo verification, and the option to send virtual gifts, among others. These features add value and make the platform more engaging for users.

Pros of Using C-Date:

  • A large user base, increasing the chances of finding compatible partners
  • User-friendly interface and intuitive navigation
  • Effective search and matching features
  • Discreet communication tools for privacy
  • Competitive pricing plans and good value for money

Cons of Using C-Date:

  • Limited features and functionality for free members
  • Focuses primarily on casual relationships, may not be suitable for those seeking long-term commitments

Conclusion and Recommendation: Overall, C-Date is a reliable and user-friendly platform for individuals seeking casual relationships. With its extensive user base, effective matching features, and commitment to privacy and security, C-Date offers a convenient and safe environment for like-minded individuals to connect. While it may not be suitable for those seeking long-term commitments, it is highly recommended for those looking for casual encounters.

How to file a complaint about C-Date?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with C-Date. Make it specific and clear, such as "Unauthorized Subscription Renewal on C-Date" or "Difficulty Cancelling C-Date Membership".

4. Detailing the experience: Provide a detailed account of your experience with C-Date. Mention key areas such as customer service interactions, the clarity of subscription terms, issues with account management, or any discrepancies in charges or services received. Include specific dates and descriptions of the problem. If you have had transactions with the company, describe them and include any relevant details such as amounts, dates, and the nature of the transaction. Clearly outline the steps you have taken to resolve the issue with C-Date and their responses or lack thereof. Explain how this issue has personally affected you, whether it's financial loss, stress, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or statements. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred due to the issue with C-Date. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from C-Date addressing your complaint.

Frequently asked questions (FAQ) about C-Date

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Is C-Date a legitimate online dating platform?

Yes, C-Date is a legitimate online dating platform, primarily focusing on casual dating and short-term relationships.

Can I trust C-Date with my personal and financial information?

C-Date uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are there many active users on C-Date?

C-Date has a considerable user base, but activity levels can vary depending on your location and preferences.

Is the C-Date website secure for online transactions?

The C-Date website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is C-Date's customer service?

C-Date offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the membership fees at C-Date competitive compared to other dating platforms?

Prices at C-Date may vary, but they generally aim to be competitive within the online dating market. It's always wise to compare prices from multiple platforms.

Does C-Date offer a refund policy for their memberships?

C-Date may have a refund policy for eligible situations. Be sure to review the terms and conditions for more information.

Are there any known scams associated with C-Date?

C-Date is a reputable online dating platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has C-Date been in business?

C-Date was founded in 2008 and has since grown into a recognized casual dating platform.

Can I trust the reviews I find online about C-Date?

When researching C-Date, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does C-Date offer any loyalty programs or discounts?

C-Date may offer occasional promotions, discounts, or special offers. Check their website or sign up for their newsletter for the latest information.

How does C-Date handle user privacy and data protection?

C-Date offers privacy settings and data protection measures for users. Be sure to review their terms and conditions for more information.

Is the C-Date mobile app safe to use?

The C-Date mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with using C-Date?

C-Date aims to provide transparent pricing, but always review the membership fees and any additional costs before signing up.

Does C-Date verify the authenticity of user profiles?

C-Date may have measures in place to detect fake profiles, but it's important for users to be vigilant and report any suspicious activity.

How can I ensure my safety while using C-Date?

To ensure your safety on C-Date, follow general online dating safety guidelines, such as not sharing personal information too soon and meeting in public places for first dates.

Does C-Date offer any features to help users find compatible matches?

C-Date offers search and matchmaking features to help users find compatible matches based on their preferences and interests.

Can I use C-Date for long-term relationships or is it only for casual dating?

C-Date primarily focuses on casual dating and short-term relationships, but individual experiences may vary.

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