SUBMIT A COMPLAINT

[Resolved] C-Datecancellation of membership

5
V Dec 05, 2019

I want to cancel my paid premium membership effective immediately. The site is full of fake profiles. The site told me that 3 months would cost R100.00 yet there is R1 188.00 being deducted from my account. You are committing fraud!! Unfortunately I saw all the complaints to late. I sent a mail as stated but still awaiting a reply from these people.

  • Updated by Viper2436 · Dec 06, 2019

    To whom it may concern,

    This is the second time I am writing an e-mail to you with regards to the cancellation and refund of my account.
    I want to cancel my paid premium membership effective immediately. The site is full of fake profiles. The site told me that 3 months would cost R100.00 yet there is R1 188.00 being deducted from my account. You are committing fraud!!

    Regards.

  • C-Date's response · Dec 10, 2019

    Dear Viper,

    We're very sorry to hear about your complaint - in case you have contacted us (at cs @ c-date . com) already, we will get back to you as soon as possible!

    Thank you and wish you a pleasant day.

    On behalf of the C-Date Customer service Team

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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