wowway.com Consumer Complaints & Reviews
jeeperscreepers on Apr 16, 2017
Upon ch selection, image gets larger AND upper top left screen has these words: " Receiving auto control signal (now)" and image across screen expands and bottom screen area too, closed captions, expands size, and second line of closed captions become invisible to read, as it is NO longer on...
email@example.com on Dec 19, 2016
I have had WOW since January, 2007. In 2015 they billed me twice each month from August, 2015 through January, 2016 through my debit card and one to my checking account... which was an unknown account. I called and emailed a number of times with no explanation and told to take it to my...
Redwings07 on Jul 29, 2016
on Jul 29, 2016 SIGNED UP FOR A 12 month contract, but decided to cancel on 7/5. So I called on 7/5 and took equipment down on the 7/6. Well I received a bill for $ 111.87. So I called told them that I canceled my services before the 30 days were up. They had the days mixed up. So they fill...
Denise Buss on Jul 29, 2016
SIGNED UP FOR A 12 month contract, but decided to cancel on 7/5. So I called on 7/5 and took equipment down on the 7/6. Well I received a bill for $ 111.87. So I called told them that I canceled my services before the 30 days were up. They had the days mixed up. So they fill out a form to...
Jim Silvania on Sep 3, 2015
Today I was having some problems with the video from my cable provider (WOW) so I called their customer service 866 number. To my amazement I was connected to a Spanish speaking female in Nicaragua, Central America. Not only was her English horrid, her knowledge of/or ability to address my...
Maghatsu on Dec 22, 2013
I ordered whole-home HD DVR from the website www.wowway.com. I paid about $900 for my order and for the services. They promised to deliver and install everything within 3 days. I waited a week and called their customer services. I spoke with a lady, who asked my address and told me that...
My 1st mistake was ordering Wide Open West. After seeing how terrible the cable and service was I had to immediately cancel. Well, they ended up billing me 250 dollars for 2 days of service. I called and complained and they said I had to pay for the installation and they charged me for the...
On April 11th, my roommate called me at work around 11 AM and said our neighbor noticed that we were receiving the WOW channel line up on our box. That's strange since we are Insight Communication customers. During the call he informed me that our cable was now off, and that a WOW...
I have had difficulty with my phone service. The problem is that I could not find any contact information for the upper management. I am writing to let everyone know how to find it. You have to look in the menu for finding employment with them. Careers at WOW! At the bottom of the homepage, to...