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whitecastle.com Consumer Complaints & Reviews

White Castle / Drive thru policy

sweetness Griffin on May 27, 2017
I went thru the drive thru at the White Castles in Dolton IL on May 27th 2017 around 6am. I waited in line for about twenty minutes. Waited at the window for about 5 minutes until the worker asked me to pull in the handicap spot and he would bring my order out. When he arrived with my meal...

White Castle / Peach Smoothie

Taylorlee on May 4, 2017
I got a smoothie with my meal today May 4th at about 1pm. As I was drinking it I bit down on what was either a seed or hard piece of plastic, hard enough to chip my molar. Looking more closely I realized that the hard substance was through out the entire shake, I recently thought it wa...

White Castle / rude employee, shorted money, shorted fries, and hair in burger (still had follicle on it!)

bonsairick on Apr 21, 2017
Tried to file this on whitecastle.com - failed - there were so many things wrong with this order that WC's complaint system wouldn't accept the complaint, so here it is for the world to see: (see photo) Details: White Castle #060015, Sale #184167017, Team Member #592, April 21, 2017...

White Castle / My white castle order

Randall Moore on Apr 5, 2017
On yesterday evening about 12:10:15 am, we went to white castle # 040013 Located at 20703 gratiot avenue, eastpoint, mi 48021. And placed an order totaling $25.30. We distinctly told the clerk that we wanted everything on our burgers except onions. They complied except there were no mustard...

White Castle / Customer service.

Cassie22 on Mar 11, 2017
Hello, I visited the White Castle located on 2140 S. Wabash Ave in Chicago on 3/11/17 at 9:55pm. I was inside for 15 minutes while they attempted to put my order together. This was my boyfriend and I's first time at a White Castle. The woman behind the counter approached us by screaming...

Carol Rzepka / Food preparation, condition of food upon delivery to customer, slow service!

Carol Rzepka on Feb 27, 2017
Ordered 6 white castles with everything (meaning onions, mustard, pickles ) had to wait to place order about 3 minutes, then waited for food to come out about 5 minutes, when the hamburgers were given to me the bag weighed about 4 Lbs because the burgers were so saggy and loaded with a...

White Castle / Food / manager

Jksn on Dec 11, 2016
The people working at this location are clueless about customer service. The manager (In the brown shirt) has both arms full of vulgar tattoos, her bottom teeth full of gold think it was a grill, nose piercings and hair all over her head with no hair nets. Not very becoming for a...

White Castle / Horrible waffle sandwich

Sally Jane on Oct 26, 2016
I was nice enough to call customer service after receiving terrible food at a White Castle, and the gal who answered the 1-800 call was snitty, snotty, and condescending. After keeping me on hold twice and getting a great deal of information from me, she basically told me that it was my...

White Castle / Beverage Concern

Ordered a diet cola with my meal. The cup was overfilled so that, when I inserted a straw, the soda overflowed onto the lid. The soda on the lid spilled onto the console of my 2006 Toyota Solara. I immediately wriped spilled soda with a napkin. The soda had stained the metallic-gray finish on my console. What did I put in my stomach???

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