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Verizon Communications / customer service for tv product

Nport on Sep 9, 2017
Hello, I have had consistently bad customer service throughout the years that I have been a customer. Today is no exception. I try to order an upgraded package so that I can obtain the ESPN2 channel. I thought I had ordered it and I had submitted my order online while I was on the phone...

Verizon Communications / cannot get anyone to answer the telephone

Leona8850 on Sep 6, 2017
Verizon is a terrible company. I have the triple play package with Verizon. It is impossible to get anyone to answer the telephone. I called customer service for 2 weeks and wait for over 2 hours on the phone and no one answers. I leave my number and no one returns my phone call. You treat...

Verizon / verizon misleading customer to buy fios

hungalboo on Oct 19, 2011
What Verizon FiOS did with me.You be aware. I moved my phone service and DSL service from Old address to New one. Phone was schedule to be started after 15 days.Moving Charges Tech Visit were never revealed untill posted to my bill. While the DSL is pretty much active in my New area, I wa...

Verizon Fios / exorbitant charge on phone calls

I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international...

Dazzlewhite / taking an extra 59.95 out of my account

I was on CNN web page and there was an article for dazzwhite free trial for only 1.95. I read through the article to look for any other fees. There were no other fees stated so I purchased the product for a free trial for 1.95. When i went to check my account it showed another 58.95 wa...

Verizon Fios / no customer service

If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service. As far a...

Verizon / rip off company

I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I...

Verizon / unauthorized billing

I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free...

Verizon / steals from disabled widow

Verizon over charged me $70.98. My husband passed away in August of 2007. I paid all the bills in his name and closed out all his accounts. I found that verizon overcharged me and informed them. I have since called every month to try and retrieve my refund. in may of 2008 I finally...

Verizon / resolution of complaints unsatisfactory

Upon installation was initially notified the DVR box was unavailable, which was a notable reason for ordering in the first place. I told the technition to stop the install, he immediatly got on the phone and found a DVR and drove to get it. After the install we were told our free gift of a...

Verizon Online / overbilling

Verizon online sent me a letter Feb 08 stating my service had been terminated. Fine. I requested this be done. It's now June 08 and I am being charged $31.99/month totaling $186.63 for Internet access that was terminated. I've called their 800 number but the Verizon operator...

Verizon Fios / verizon fios is the worst in customer service from 0 to 10, definitely, they have a zero!

Verizon FIOS is the worst in customer Service from 0 to 10, definitely, they have a ZERO. I have had it for almost a year and because of the ISP/Phone/TV it’s great, I keep it. 1- Every time I called, they had a hard time finding my account, they had assigned a number but when the...

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