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usaa.com Consumer Complaints & Reviews

USAA (United Services Automobile Association) / auto insurance

Scott Long on Jun 15, 2017
The second time they pulled the old 'bait and switch' on me...this time they quoted me $390 on my insurance premium then autodrafted $494...Spent an hour on the phone...no results, no reasonable explanation, and refused to elevate the call to someone who could explain! Mr. Stuart Parker...

Submit a Complaint USAA (United Services Automobile Association) / your security is smoke and mirrors and a joke.

art rogers on Jun 3, 2017
I can't get in to my account because your "new" security does not work. Have been lied to all the way up the line of representatives. None of my calls have been returned from a supervisor as they told it would.. Yesterday it took me 2 hours to get to a rep in security who gave me a...

USAA (United Services Automobile Association) / auto insurance

Bob4422 on May 31, 2017
Our car was hit from behind by a driver who was a member of USAA. The police were called and they confirmed that we were hit from behind and the other driver was following too close. We exchanged information and filed the following claim with USAA: Shawna Shelton, USAA...

USAA Insurance Company / usaa is a ripoff - don't believe the veneer of "friendly customer service" - life, auto, home, umbrella

Snipe on Apr 12, 2017
USAA is a RIPOFF - Don't believe the vainer of "friendly customer Service" I'm 30+ year customer...since 1991 with monthly "nobody will notice" ACH transfers of term life premiums ratcheting up year after year, I had enough. The premiums for the coverage were ridiculous. After speaking...

USAA (United Services Automobile Association) / banking, customer service!

Jermaine Montgomery on Mar 30, 2017
To whom it may concern, my name is anton montgomery and this bank has held my funds hostage for 3 days! I just lost a love one and was trying too get a limit increase so i could pay the funeral home. The limit was increased then my account was blocked by the fraud team! They asked me too...

USAA (United Services Automobile Association) / auto insurance claims

Tamara Prater on Mar 22, 2017
03/09/2017 9:40pm usaa insured driver made an improper lane change into my vehicle resulting in significant damage 03/10/2017 initial call to submit claim; kimberly clarke, usaa claim rep, to call back with next steps 03/13/2017 2:08pm vm for k clarke 03/14/2017 12:14pm vm from k clarke...

USAA (United Services Automobile Association) / credit card security

baritone on Feb 4, 2017
I have been a USAA member for over 25 years. For most of this time I thought they were a first class outfit. No more.In Jan. 2017, someone was able to hack my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2, 800 to...

USAA (United Services Automobile Association) / banking

rhyder2 on Jan 26, 2017
The over the phone process has me going back and forth between departments and every time I have to verify who I am, also whenever I am transferred to a new representative they have no idea what's going on because the previous person did not tell them. Then when I am trying to be...

USAA (United Services Automobile Association) / pay in full plan

RCE8617 on Jan 18, 2017
My name is Rachel Evans, I'm a member w/ USAA and have been for 10+ years. I am so upset w/ this company, and how they treat their members by doing very sneaky things. Upon me looking into my 6 month renewal policy on 1/17/17 I noticed I was subjected to a pay in full plan which i...

USAA Investments / investments

Martin Pottle on Jan 18, 2017
On january 9, 2016, I called usaa investments and spoke with a rep based in phoenix, az about investing $70, 000 with them; the rep said he'd get back to me in a day or two with recommendations and steps to proceed. A week and a half later, still nothing, even after calling and leaving...

USAA (United Services Automobile Association) / claims representative

Linda F. Poole on Nov 28, 2016
Jameson Leak is an aggressive, intimating, ill-mannered agent who talks very fast and very loud. Every time I speak with him, he is sarcastic, keeps talking around me and it is difficult to get a word in. He challenges everything I say and rather than slowing down and lowering his voice...

USAA (United Services Automobile Association) / part 1: usaa and ccc consumer fraud, rico act violation

CCC-One on Nov 14, 2016
Dear USAA member, My family entrusted USAA with our earnings, savings, house and car insurance for the last 30+ years. Last week my wife's car got totaled by a driver running a red traffic light. The driver admitted his fault and was ticketed by the police. USAA is using CCC for the primary...

USAA (United Services Automobile Association) / credit card pay off

warriorcasca on Oct 19, 2016
On the 5th of July 2016 I went to Killeen, Texas Banking branch and spoke to the manager I stated to her I want to pay off my credit card that with all interest and fees She agreed I went and got a Cashier's check of the amount specified, and again explained I want it paid off today. The...

USAA (United Services Automobile Association) / banking

RonKap on Oct 14, 2016
I have been a member of USAA since 2001. I use their investment, banking and insurance products and services and am part of their wealth management elite group of members, meaning I have significant assets under their management. Just this week I was reminded once again that USAA does not...

USAA (United Services Automobile Association) / investment and banking

pattyoa on Oct 13, 2016
I have several banking and investment accounts with USAA. In August, I used the online system to direct some transfers of money from my money market fund to other mutual funds. Instead of executing as I had expected based on the panels in the website, USAA pulled my money out of my...

USAA (United Services Automobile Association) / claims service

Donna Fernandez on Sep 23, 2016
USAA has control of my car and I cannot get it to the repair shop until it's towed from IAA. Your Total Department rep (name, Sacramento) refuses to extend my rental car past 9/27 because he told me the car was totaled on 9/20. Now it's 9/23 on a weekend and Alana just messaged me and told...

USAA (United Services Automobile Association) / chip debit card

Jacque Shipp on Sep 20, 2016
Dear USAA, On behalf of all military personnel stationed overseas, your new debit cards DO NOT WORK!!! I myself have had numerous experiences where I was unable to make a purchase or take a taxi because for some reason your chip does not read outside of American ran military bases. The card...

USAA (United Services Automobile Association) / auto loan

BobJ12345 on Sep 8, 2016
USAA is not a Veteran friendly organization. They are solely bottom line driven and will dispose of a multi-year relationship if they no longer see value in it. This is counter to the sell they give you when you first sign up as well as the advertised offering. USAA promised me (which I...

USAA (United Services Automobile Association) / banking

Danny W. Braudrick on Aug 30, 2016
Received my new USAA Visa Debit Card today with the chip, replacing the existing MasterCard non-chip Debit Card. I am given two options to verify: Go to a USAA website or call an 800 number. So I go to the website, enter all my authentication info, and then told I have no cards to verify. So I...

USAA (United Services Automobile Association) / usaa — worst aspects from government and military rolled into one

TomSmithAwesome on Aug 3, 2016
I've been a member of USAA for 15 years. They have really declined in recent years, and despite what they say, they don't believe in supporting the military and their families. They are a profit driven organization with direct links to government, taking the worst from both worlds. I was a...

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