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sleephappens.com Consumer Complaints & Reviews

Serta / box spring

Anthony Vattimo Jr on May 28, 2017
We bought a Serta low rise box spring, along with a Serta mattress for a queen size bed in November 2017. The upper level of the box spring is collapsing in 2 areas. The person sleeping in the bed weighs 195 pounds and we were advised by the salesperson that the low rise box spring was just...

Mattress Warehouse / Customer service

Pissedcustomer4 on Jan 26, 2017
I went into south salisbury blvd mattress warehouse to look for a new mattress i was greeted by sales man by name jerry.He was helpful as i looked around but the guy name charlie who was there was just nasty attitude and just plain jerk.Anyway i was looking for best deal i could get and...

Mattress Warehouse / SleepHappens.com / Box spring, stained during delivery difficult to exchange

Wendy Hopkins on Jun 14, 2016
Date of Incident: May 31, 2016 Client/Customer #: 983610 My boyfriend and I purchased the APPAUIIFM-Q-MATT/ICOMFORTIII-Q-FND box spring and mattress on 5/30/2016. It was delivered on 5/31/2016. My boyfriend unwrapped the box spring and noticed stains (see photo below). I called Mattre...

Mattress Warehouse / Bait and Switch on floor model sale bed

Reviewer72361 on Nov 21, 2015
My husband and I went to Mattress Warehouse at Brei Creek in Raleigh because they advertised good sale prices on the display models and we needed a new set fro our spare room. We spent a lot of time both alone and with the sales lady looking at various types but decided we liked the...

Mattress Warehouse / Lies and more lies

Waryshopper on Jul 18, 2013
The store manager Amit made promises to get the sale but the delivery men refused to do what had been written on the order. They were rude, careless and uncooperative. They said the salesmen will say anything to get a sale. They took the $3000 adjustable bed back the same day. Amit refused...

Mattress Warehouse / Terrible Service - Over 5 Months to Deliver

bradfordok on Nov 13, 2012
I ordered a bunk bed as a gift from Mattress Warehouse in June of 2012. In October I get a call and they said they never delivered it or notified me that it wasn't delivered back in June. They have been a nightmare to work with, constantly transferring me to different departments, no...

Simmons / Mattress Warehouse / Defective mattress

n/ fredericksburg on Apr 10, 2012
My husband and I went into the Mattress Warehouse located at Central Park in Dec. 2011, we purchased a Serta Icomfort Revolution mattress and a twin mattress for our day bed. During the purchase of our Serta Icomfort we were told that we had a money back guarantee and if it was not the...

Serta Genesee Mattress / sagging mattress

On May 5, 2007, I purchased a Serta Genesse Queen Sized mattress. By December 1, 2007, in just seven months, The Mattress Warehouse replaced the mattress because it sagged so much it met the 2" sag limit that justified replacement. They replaced the mattress with another Genesee mattre...


I bought a bed(set) worth $1200 before I had my shoulder's rotator cuff surgery. I needed a mattress that will give support for my shoulder and relieve potential pressure from the surgery. The bed was delivered a week before the surgery and two days later my back was starting to hurt...

Mattress Warehouse / Failure to Honor Warranty Claim

I purchased a mattress from Mattress Warehouse in August 2008 and was told there was 10 warranty on the mattress that would be honored only if the mattress was free of stains, rips, etc, so I also purchased the mattress cover they recommended for about $100. Just a couple months after...

Mattress Warehouse / Bed Delivery

Let me start by saying this is the first time I've posted a complaint about a retailer, but I felt it was necessary to get the message out there. I have also received a full refund. I bought a whole bed set back in late February 2009. At the time I specifically asked and requested...

Mattress Warehouse / Unscrupulous, unprofessional practices

Below Please Find Numerous complaints about Mattress Warehouse: Charlene of Louisburg, NC May 13, 2009 Arrived to this location to purchase a mattress set for my brother and law. The young sales man that was helping me was super professional but the store manager Janita was unnecessarily...

Mattress Warehouse / received the wrong mattress

The mattress and box springs were purchased on 8-28-07. As it is not used all of the time, we did not notice that the underside was not finished off so it could not be turned. Although it has not been used very often, it is wearing and very uncomfortable. I called the store and was told...

Mattress Warehouse / Order return denied

We ordered a mattress from Mattress Warehouse at Roanoke/Electric Rd, Roanoke VA . Later next day we decided we would ask if we could change order since mattress had to be shipped from home office or at least from out of town. Called Sunday June 29 and salesman said he had just faxed order...

Mattress Warehouse / Refusal to change order to more expensive mattress

On June 27, 2008 we ordered a Simmons Rock Island King Size mattress set. We were told it would take at least 5 days for store to receive it. On Sunday June 29, 2008 we called several time finally reaching salesman to ask if we could change order to 2 twin size rather than king size. Chri...

Mattress Warehouse / Sold me a product they do not have!

I purchased two twin-extra-long mattress and boxspring sets on 2/7/08. I arranged delivery for 2/14/08. On 2/13/08 (the day before the scheduled delivery), the manager called to tell me that the mattress I had bought and paid cash for was a "special order" and would have to be ordered -...

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